Workday

Workday is an enterprise software solution that will replace a number of Goucher’s administrative applications, including finance, human resources, payroll, and budget planning and reporting.

View details about the Workday project at:

Workday@Goucher

Change your Goucher account password

How to change/reset your Password through Office365

Change your password from the Office365 portal

Go to https://office.goucher.edu and sign in with your current Microsoft ID (ex. josmi001@goucher.edu) and Goucher password. If you are already signed in, skip to Step 3.
Office365 Login Page
If this is your first time signing in to Office365, or you have not yet registered for Multi-Factor Authentication , you will be prompted to set up your verification methods. Please see our Knowledgebase article on MFA setup for details.
Setting up Multi-Factor Authentication
Once logged in, click on the Settings icon in the top right then select the “Change your password” option.
Change your password
Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.

Change password window

Change your password from your Outlook inbox

Go to https://www.outlook.com/goucher.edu to sign in with your current Microsoft ID (ex. josmi001@goucher.edu and Goucher password.
Then, go to your Profile in the top right and click on View Account. In the new window that opens, go to the Password tile and select Change password

Password tile
Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.
Change password window

Reset your password from the Office365 login page

Go to https://office.goucher.edu and enter in your Microsoft ID (ex. josmi001@goucher.edu)
Choose the “Forgot my password” option
Forgot my password reset
In the next window, enter in your Microsoft ID and the characters in the picture to recover your account. You can also access this page directly to reset your password.
Account Recovery
Enter in two verification methods, to confirm access to your account.
Verification methods
Reset your Goucher password
Reset password

If you are unable to reset your password using the Office 365 reset password link, please contact the Helpdesk for assistance at 410-337-6322

Need further assistance? First check out the Password Management FAQs page.

What is Multi-Factor Authentication and Why Do We Need It?

Recently, cybersecurity has become a priority for businesses, government, and schools which is why Goucher has included this as part of the new strategic plan. One of the first cybersecurity projects Information technology (IT) is implementing is Multi-Factor Authentication (MFA).

MFA is a two-step process of providing access to a website or application for an added layer of security. Banks, colleges, and more now require MFA and most likely you’ve already gone through this process for at least one site outside Goucher.

To help ensure the security of email and data, IT will be implementing changes to how you log on to your email and to the Office 365 portal using MFA through a phone app. Other than the added security that comes from adding MFA to your account, there will eventually be other advantages:

Requests to change your password will be moved from 90 days to 180 days
You will no longer need to call the Help Desk to reset any passwords

Before you Begin:

Please review the following information prior to setting up MFA:

MFA will only affect Office 365 applications (i.e. Outlook) at this time. You will not need to log in to other applications (i.e. Canvas, UltiPro, Zoom, etc.) with this new method.

You will only be prompted every 90 days to verify your identity. This will occur for each device. For instance, if you use the Outlook app on your phone, you will need to approve access. If you then access your email through a browser, you will again be prompted to approve access. There may be certain situations where you might be prompted sooner than 90 days. Please review the FAQs for more information.

Verification will only occur while you are off-campus. When you use your laptop while connected to the Goucher network, you will not be prompted to verify your identity. However, once your device connects to a network outside of Goucher, you will be prompted as soon as you try to access Outlook (if you have not already been prompted within 90 days). Again, there are exceptions to this rule. Please review the FAQs for more information.

MFA will only work with certain apps on mobile devices. The following apps support modern authentication:

Outlook on iOS version 10.x and greater
Outlook on Android

Make sure you have the latest OS or application version installed on your device prior to setting up MFA.

MFA will only work with Office 2016 or higher or Office 365. If you are running Office 2013 for Windows or Office 2011 or lower for Macs, on your Goucher-managed laptop, contact the Help Desk to upgrade your system. If you are using Office on a personal computer to check your Goucher emails, please make sure that you are running at least Office 2016 (for Windows users) or Office 365 (for Windows and Mac users). Office 365 can be installed on personal computers for work at home use. For those who cannot upgrade or install Office 365 on your personal computer, you will need to use the web-based version of Outlook to check messages.

Instructions on how to take advantage of Microsoft’s Office 365 home use option

Two authentication methods are needed to be set up to fulfill MFA requirements. Entering your password and setting up one of the methods below is not enough to fulfill MFA requirements. You will need to set up both the authenticator app and the phone methods. The only exception is if you have a non-smartphone device. In that case, only set up the phone method.

Get Started

Once you have reviewed this information, go to Setting Up Multi-Factor Authentication for instructions.

Have more questions? Review the Multi-Factor Authentication FAQs page.

Multi-Factor Authentication FAQs

What is Microsoft Authenticator?

Microsoft Authenticator is a free mobile device application that can be downloaded from Google Play or Apple store. The app notifies you if access to an Office 365 application is being attempted. If you did not initiate the access, you then select the option to not approve it. If you did, then you select “Yes” and you will be given immediate access.

The app also provides a one-time password code in case you need another way to verify your identity. The code changes every 30 seconds for added security.

Why do I keep getting “Activation failed” when setting up the authenticator app?

In order for the authenticator app to work properly, it needs to be able to send you notifications when it needs you to approve access to an Office 365 application. If you see the message below, go to your phone settings and make sure that push notifications are enabled for the authenticator app.

You may also need to make sure that the app has access to your camera if you need to scan a barcode to complete the setup.

Why do we have to use Multi-Factor Authentication (MFA)?

Cyber attacks are more prevalent than before. Goucher needs to take steps in order to prevent any major threats. Setting up MFA is one of many IT projects that will be implemented to address cyber security as part of the strategic plan.

What do I do if I’m not able to download the Authenticator app on my phone?

If you get an invalid link when you scan the barcode or are not able to find “Microsoft Authenticator” app in the Google Play or Apple store, you can use the following links:

Apple Store: https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Google Play: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US

Access this link from a browser on your phone and it should bring you to the correct app. If you continue to experience a problem, please contact the Help Desk.

I already have Goucher email setup on my phone. Will that cause a problem?

This may cause a problem. We recommend you remove the Goucher email account and make sure your phone is running the latest operating system before going through the instructions.

For instructions on how to remove and add your Goucher account back to your phone please check the following link https://blogs.goucher.edu/knowledgebase/2018/07/05/adding-your-office-365-email-account-to-your-mobile-device/

Why do we have to select two methods? Isn’t one method and entering my password enough?

As you know, a password is one of the easiest things that can get hacked. Therefore, we cannot rely on passwords alone. Providing two additional methods provides a backup method just in case you experience a problem with the other.

For instance, You set up the authenticator and phone as your MFA methods. If for some reason the authenticator app doesn’t work, you can then select to use the phone method to receive your verification code.

I don’t have a smartphone. Is there another option to set this up?

Although the authenticator app is one of the preferred methods, we understand that not everyone has a capable phone. If that’s the case, you should only set up the phone method to receive your verification code via phone or text.

I use Mail for my Goucher email already. Can I still use that instead of the Outlook app?

The Mail client is not as reliable as the Outlook app. It is highly recommended you use the Outlook app to avoid any problems.

I went through all the steps, but I’m getting a message that I’ve been blocked. What do I do now?

Make sure you’re using the Outlook app instead of the Mail app if you’re an iPhone user.

If you are using the Outlook app, remove the Goucher email account and add it back in. If you continue to experience a problem, contact the Help Desk.

Why am I being prompted to enter my credentials when it hasn’t been 90 days yet?

There could be two reasons for this:

Changing IP address. If you take your device on campus and then bring it back home, there is a possibility that the IP address change from one location to another triggers the authentication. The same applies if you travel from one location to another even off-campus.

A general use account setup in Outlook. If you have a department or shared account setup in Outlook, you may continue to get prompted to enter credentials because the account hasn’t been setup in MFA yet. If you go through the steps for that account, please make sure to only select E-mail and Phone for the authentication methods. Contact the Help Desk if further assistance is needed.

I tried to set up phone sign-in via the app and it says that it’s not enabled. How do I set up the phone method?

The phone method can only be set up through the MFA Setup website. The phone sign-in is another option that the authenticator app provides that we are not implementing at this time.

How to Use Webcam in Classroom

Connect Webcam to Laptop

Locate the USB cable connected to the webcam

Connect the cable to your laptop’s USB port. If using a laptop equipped with a USB-C port, then use the USB hub that was provided with your laptop.

Zoom Settings

If the connected webcam is not detected by default, navigate to the bottom of the screen.

Click the arrow next to the “Stop Video” icon.

Select the USB webcam in use. For example, “AUKEY PC- LM1E Camera,” or “Logitech C920.”

To use the connected webcam’s microphone, navigate to the bottom of the screen.

Click the arrow next to the “Mute” icon.

Under “Select a Microphone” click the microphone corresponding to the make and model of the webcam. For example, “AUKEY PC-LM1E.”

Under “Select a Speaker” click on the appropriate speaker output. For example, “HDMI” if using the AV system.

Instructional Videos

How to Connect Your Windows Laptop

How to Connect Your MacBook (Coming Soon)

Setting Up Multi-Factor Authentication

Before you Begin:

Review the information provided in the What is Multi-Factor Authentication and Why Do We Need IT? article prior to going through these instructions. Also, take the time to review the instructions before going through the steps.

Instructions:

Everyone must follow the instructions in Step 1 to set up the Microsoft Authenticator App on their phone. Once Step 1 is complete, you can then follow the instructions in Step 2 for Phone verification. For those without a smartphone, you can skip to Step 2.

Please read the instructions below carefully prior to following the steps.

Step 1: Microsoft Authenticator App

Once installed, this will be set as your default sign-in method. You can change this if you prefer to use a different method as your default.

Visit the MFA Setup link and sign in with your Office 365 username ([username]@goucher.edu) and password.
From the Security info page, click Add Method then select Authenticator App.
Then click the Add button.
You will then be prompted to download the app to your phone. From your phone, launch the Google Play Store or the Apple App Store.
Search for and download the Microsoft Authenticator app. Once downloaded, click Next on the Microsoft Authenticator window on your computer. Then click Next again.
Open the Microsoft Authenticator app and select to allow notifications (if prompted).
Select Add Account from the Customize and control icon (3 vertical dots) in the upper-right corner.
Then select Work or school account (Android) or Scan a QR Code (iPhone).
NOTE: If this is the first time setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Please select “Allow” so the authenticator app can access your camera to take a picture of the QR code in the next step.
Scan the QR code provided on the screen which will add the account to the device automatically. Once this is complete, click Next on your computer.
From your phone, click Approve to allow your account to be added to the Authenticator app.

Tip: If you are not able to scan the QR code or are denied access, you can still receive approval by providing the one-time password code found in the Microsoft Authenticator app.

Step 2: Phone

As a backup option to the Microsoft Authenticator app, it is recommended to add a second method. To receive a phone call or text to verify your identity, follow these steps:

From the MFA Setup page, click Add Method then select Phone.
Enter your cell phone number and choose the option to either Text me a Code or Call Me.
- If you choose the text option, you will receive a message on your phone with the code you need to enter.
- If you choose the call option, you will get a phone call for verification. Please follow the prompts to continue.

Your Security info page should look like this once both methods are set up:

Verifying Your Identity

Once all the methods are set up, you can then attempt to access your Goucher email. If you are off-campus, you should be prompted to enter your password, then an option should appear to verify your identity. Here’s how the app should look once it’s been set up:

If the authenticator app is installed on your phone and set as the default sign-in method, then you’ll be prompted to approve access. If you selected a different identity method, then a verification code will be sent via text or phone call.

You will only be prompted for MFA once the feature is enabled for your account. If you do not receive a prompt while off-campus then it hasn’t been enabled for you yet.

Troubleshooting tip: If you already have your Goucher email setup on your phone, you may experience a problem with the authentication. If that is the case, remove the Goucher account from your email app then add it back again.

For instructions on how to remove and add your Goucher account back on your phone please check the following link https://blogs.goucher.edu/knowledgebase/2018/07/05/adding-your-office-365-email-account-to-your-mobile-device/

Please contact the Help Desk at helpdesk@goucher.edu if you experience a problem during setup.

How to Pull Audits in Degree Works

Go to http://degreeworks.goucher.edu and log in with your Goucher username and password.

You’ll then see a student search page. If you know the student’s ID number, you can enter it here. If you want to search by name, click Advanced search.

Clicking Advanced search will open the following screen. Enter the student’s name. Both names don’t need to be entered. After entering the name, click the Search button.

A list of students that match your search will be displayed. All students that match are checked by default. You can uncheck all the names by clicking the check box next to the “Id” column and then re-select just the student you want to review.

Clicking the Select button at the bottom left will take you back to the Worksheets page.

To start reviewing audits, click on the Select Student box and choose from the list of students.

If you have any questions or experience any issues, please contact the helpdesk at x6322 or at helpdesk@goucher.edu.

PDFelement FAQs

PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users.

What is the difference between PDFelement and Acrobat?

The main difference is that Acrobat is a product of Adobe and PDFelement is provided through a company called Wondershare. Wondershare has created PDFelement as a low-cost alternative to Acrobat while providing all of the same features that Acrobat provides. Anything that you’ve been able to do in Acrobat, you will be able to do with PDFelement.

I need to add my signature to documents. Can I get a PDFelement license?

Not necessarily. Since we have limited licenses, we can only provide it to faculty and staff who do a lot of editing of PDFs. You do not need PDFelement to add signatures to a document. Adobe Reader provides that functionality as well as commenting and some editing features. If you’re not sure if Adobe Reader will do everything you need, please contact the Help Desk for guidance.

I get a message about a watermark when I try to save a document? How do I fix this?

You could be getting this message because PDFelement is unable to verify the license. Please check the upper right corner to make sure that your username is listed. If it states “Log in” then your license isn’t applied. Click the Log In button and enter your Wondershare ID and password. Note: This is different from your Goucher username and password.

My Goucher username and password aren’t working to login. Do I need to reset my password?

Your Goucher username and password will not work with PDFelement. When the license was first assigned to you, you should have received an email with your Wondershare ID and your initial password. Your Wondershare ID will always be your Goucher email address in the format firstname.lastname@goucher.edu. You should always change your initial password to prevent anyone else from logging in as you. If you can’t remember your Wondershare password, click Log In to access the Account window. Then click the Forgot Password? link and follow the steps to reset your password.

I get an error when I try to add a signature after combining PDFs? What am I doing wrong?

You are doing the steps correctly. There is a known bug that is causing the error. Here is a workaround until the bug is fixed:

Open the first document in PDFelement.
Click the thumbnail view.
Right-click the document and choose Insert pages and select From PDF and select the second document.
Click OK to complete the insert process.
Follow steps 2-4 again for any additional documents that need to be inserted.
Select the document in thumbnail view go through the steps of applying the signature.

How can I find out how to use PDFelement?

Wondershare has an extensive video library on their YouTube channel. You can access it by going to Wondershare PDFelement.

Can I install PDFelement on more than one computer?

You can install PDFelement on as many computers as you like. However, Wondershare only allows you to be logged in on two computers at a time. So, if you want to use a different computer then you’ll need to log off one or the license will be revoked as soon as you sign in on another computer.

PDFelement takes a while to load on my computer. Why is that?

We’ve noticed that this happens mainly on Windows computers for some reason. Although Wondershare stated that they improved the performance, it still opens slower than expected. One reason why it could take longer is because once PDFelement launches, it has to check in with the Wondershare licensing server to make sure that a) your license is valid and b) your license is not active on more than two devices. Once it does that, any subsequent documents that you open or save tend to process much quicker.

I’m getting errors for things I’ve done before. What could be causing this?

Make sure you’re running the latest version of PDFelement. Wondershare will usually prompt if there’s an update. You can select “Later” but then you’re also be delaying a fix that you need. Take the time to run the updates as they come quite regularly. If after installing the latest updates and you still get an error, please open a ticket with our Help Desk so we can reach out to Wondershare support for a possible fix.

Work at Home Guide

During these last few months, we have quickly transitioned from work in the office to work in the home office. One big difference is not having tech support readily available to assist with home office issues. This guide was created to help prepare you for working at home if you’re new to Goucher and to provide some troubleshooting tips if you’ve started to encounter some technical problems.

Click the FAQ title to access the information for that section.

Preparing Computer & Home Network⮟

While working from home, you need to make sure that your computer and network are as secure as possible. Take the time to check the following:

Wifi network password protected. If you have your wifi network set to “Open” then you are inviting everyone, especially the bad guys, access to your network. Work with your Internet Service Provider to make sure that the strongest password encryption is enabled. Here’s also a quick video on wifi security:

Securing Your Home Wifi Network

Antivirus up to date. If you are using your personal computer, you should have antivirus software installed and up to date especially if it’s a Windows computer. If you don’t have one installed, discounted antivirus software is available for purchase at software.goucher.edu.

Browsers up to date. Internet browsers also need to be kept up to date. Safari and Chrome are usually updated automatically. However, it’s a good idea to check once in a while to make sure that you’re running the latest version. Not only having an outdated browser is a security risk, it can also prevent sites that you use on a regular basis from working properly.

Update drivers. Operating systems are not the only things that need updates. Hardware drivers for wifi cards and audio need updates as well. If your personal computer is running the Windows operating system, you should also have a utility installed from the manufacturer that will allow you to check your computer for outdated drivers and then provide the most recent update.

Watch the video below for an example of what to look for on your computer:

Computer Security Tips

Connecting to Goucher Network⮟

In order to access certain features or sites, you will need to connect to the Goucher network. Here are some of the features that require a connection:

PowerCampus
Raiser’s Edge
Access to files on Magellan file server
Budget reports on Inside Goucher
myHorizon Apps software cloud server
Access to lab computers for specialty software

In order to access these applications or sites, a virtual private network (VPN) client needs to be installed.

Goucher-Managed Computer
If you’re using your Goucher-managed computer at home, you should already have the Cisco AnyConnect VPN client installed in order to connect to the Goucher Network. Watch the video below for a demonstration on how to connect.

Connect to VPN on MacOS

Connect to VPN on Windows

Personal Computer
If you’re using your personal computer to connect to the Goucher network, follow instructions on how to install and connect to VPN. Or, you can watch the install video below.

VPN Installation on MacOS

VPN Installation on Windows

Connecting to Remote Computer⮟

If you need to connect to a Windows computer that is on campus, you will need to use the Remote Desktop Connection application that is available on both Windows and Mac OS. In order to connect to a computer, you must have the following:

The computer name. This can be found by doing a search from “Computer System.” Or, you can contact the Help Desk and we can provide the name of the computer after verification. Note: This must be a computer that is assigned to your or a general use computer located in your department.

The computer in the office turned on. Of course, you won’t be able to remote into the computer if it is off or asleep. If that happens, see if there’s someone in the office that can turn it on for you. If not, contact the Help Desk.

Computer at home running latest updates. The computer you use to remote into the computer on campus needs to have the latest updates. Not having the latest updates can cause errors when trying to connect. It can also be a security risk. Make sure if you’re using a personal computer, that it’s running the latest update.

Click a link below to watch a video on how to set up and connect remotely to a computer on campus:

Remote Connection from Windows

Remote Connection from Mac

Accessing Specialty Software⮟

Installed on Goucher-Managed Computer

If you need to access software that is installed on your computer that is located on campus, you will need to follow the steps from Connecting to Goucher Network first.

From Horizon myApps

Horizon myApps is the software cloud server that hosts specialty software like:

SPSS
JMP
Matlab
PowerCampus
Perceptive Concept

If you need to use an application that is not installed on your computer but is available on the server then you can follow the instructions from the Horizon MyApps page or watch a video below:

Horizon myApps on Windows

Horizon myApps on Mac

Online Meetings⮟

Preparation is needed to have a successful online meeting. Follow the steps below to make sure that you’re able to connect and participate in every meeting.

Check headset connection. If you are using a headset or earplugs, you need to make sure that it is connected to your computer and paired (if using bluetooth).

Check Internet access. Make sure that you are connected to wifi and that you are getting a strong signal. If you have 5G available, use that wifi connection instead, but make sure that you are close enough to the router to maintain a strong signal. If possible, connect your computer to your router directly using an Ethernet cable so that you don’t lose connection.

Check computer settings. Make sure the external device is set to be your default microphone and speaker. Also, check that the volume is not muted. Each computer setting is different. Usually, these options are in Settings on a Windows computer and System Preferences on a Mac.

Connect to Online Meeting Platform. Whether you connect using Zoom, Teams, or any other online meeting platform, you should always go through the setup wizard. This allows you to test the audio and video connections to make sure that the sound is not muted, your camera doesn’t have privacy enabled, and more. Click the link below to watch a video on how to check your online meeting platform settings.

Check Zoom Meeting Settings

Check Teams Meeting Settings

Taking Care of Goucher-Managed Computers at Home⮟

Whether you are using a Goucher-managed computer on or off-campus, the Goucher Computer Use policy still applies. Please take the time to review the policy thoroughly. Here is a list of a few things that the policy covers that you should adhere to when using your Goucher-managed device office campus:

Avoid eating near your computer
Avoid placing items on top of the laptop
Keep the computer away from pets and small children
Get protective covering or sleeve for a laptop
Scan computer on a regular basis for viruses and malware
Connect Goucher-owned Windows computer to VPN on a regular basis to receive critical security updates.

Troubleshooting Tips⮟

Working from home can bring added stress if you’re not used to it. Sometimes, connecting to the office or to an online meeting may mean you have to do some troubleshooting on your own. Hopefully, the tips below will help with the most common types of troubleshooting that you might experience at home.

Internet Access

Connecting with an Ethernet cable is the most reliable. However, you will need to be near the router to connect this way. The next best option, if it’s available in your area, is to connect to 5 GHz wifi. It’s the strongest wifi signal but has a shorter range than 2.4 GHz. So, you’ll need to be somewhat close to the router to get the best performance.

VPN Connection

The VPN connection is pretty straightforward. However, if you run into any problems, check the following before calling the Help Desk for assistance.

Check wifi connection first
Type current Goucher username and password
Try restarting your computer and try again.

If none of these work then please call the Help Desk for assistance. Please keep in mind that the VPN will time out after two hours of inactivity.

Remote Desktop Connection

The most common issue with remote desktop connection is that the remote computer may be off or asleep. If that’s the case, see if there is someone in your office who can turn it on for you. If not, please contact Campus Safety for further assistance.

Horizon MyApps Connection

First, make sure that you are connected to VPN. You will not be able to access Horizon without it. If you experience a problem with an application, please contact the Help Desk for assistance.

If you are not able to upload or save files from your computer, please make sure to follow these instructions and go to the “Saving and Accessing Your Files” section.

Online meetings

First, check audio and video settings on the computer itself to make sure that sound isn’t muted or disabled. Then check audio and video settings in the online meeting application. Run a test before every session.

Some computers come with a built-in privacy window. Make sure that it’s in the off position so that you’re seeing yourself and not a black screen.

If you’ve had your computer on for a long time, restarting your computer might help refresh your settings. It might be a good practice to restart your computer prior to a session.

Double-check that you’re connected to the wifi. If possible, connect to the router directly with an ethernet cable.

Very important: Update the meeting platform to the latest version. Teams updates automatically, but if you’re using anything like Zoom then you should check every so often and update it to keep your computer secure and the program running well.

Printer Issues

Goucher IT isn’t able to provide support for personal printers because there are so many different models and causes for them to not work properly. However, here are some common things you can try:

If the wifi doesn’t connect, then use a USB printer cable
Restart printer and computer and see if that helps it to reconnect

If nothing else works, contact manufacturer support for further assistance.

RPNow Proctored Exam FAQs

**Discontinued**

RPNow was a online test proctoring service put into place during the Fall 2020 and Spring 2021 semesters due to the Covid-19 Pandemic. Questions related to the availability of this service in the future should be addressed to the Office of the Provost.