Laptop Kiosk Frequently Asked Questions

Q: I tried to check out a laptop, and it’s telling me I’m not able to! What’s wrong?

A: There are several reasons you might not be able to check out a laptop. Sometimes, the kiosk doesn’t recognize that the last laptop your borrowed has been returned. Please contact us at helpdesk@goucher.edu, and we’ll figure out what the issue is as soon as possible.

Q: How do I know if the kiosk recognizes that I returned a laptop?

A: After returning a laptop, you should see a screen on the kiosk display that shows a summary of how long you’ve had the laptop for. If this screen does not pop up, please contact us at helpdesk@goucher.edu to avoid being charged for late fees you may not be responsible for!

Q: I just checked out a laptop, but it doesn’t turn on.

A: First, please try holding down the power button in the upper right side of the keyboard for a few seconds. Sometimes, a previous borrower may have shut down the laptop before returning it! If it doesn’t power on, return it and check out another one. Sometimes, the laptops aren’t inserted into the kiosk bay correctly and don’t charge. Returning it to the bay will likely allow it to charge again.

Q: How do I borrow a laptop for longer than 6 hours?

A: There is no way to borrow a laptop for longer than 6 hours without incurring late fees. You can return the laptop during the 6 hours and immediately check out another one if they are available.

Q: I want to return my laptop, but it won’t go back into the kiosk. What do I do?

A: PLEASE DO NOT JAM THE LAPTOPS INTO THE KIOSK. If a security rail has come loose, or the laptop doesn’t fit properly into the kiosk for another reason, jamming it in will cause damage to both the laptop and the kiosk itself. Please keep the laptop safe and contact helpdesk@goucher.edu IMMEDIATELY. We will work to collect the laptop from you as soon as we are able to, and you will not be charged for the extra time. Please only do this in case of the laptop not being able to physically be returned to the kiosk.

Lockdown Browser in Canvas

Lockdown Browser is a custom browser used in conjunction with Canvas to host a secure testing environment. The browser uses special security features that greatly reduce the ability of students to cheat when taking non-proctored tests or quizzes. Lockdown browser is installed in the ACE Testing Center and in the Van Meter 201 public computer lab. These labs have been tested to ensure the Lockdown Browser software is running correctly. These are the only locations where Lockdown Browser is supported at this time.

How to require Lockdown Browser for a Canvas quiz

To set up a quiz in Canvas that requires students to use
LockDown Browser, follow these steps:

  1. Make sure the quiz has been deployed in the Canvas course.
  2.  From the Course Navigation in Canvas, select LockDown
    Browser.
  3. A list of quizzes in the course will be displayed.
    • Quizzes labeled with Required require students to use
    LockDown Browser.
    • Quizzes labeled with Not Required do not require
    students to use LockDown Browser.
  4. To change the settings, select Modify Settings from the
    context menu to the left of the quiz title and select the
    desired option.

Information to share with students

Taking A Quiz With Lockdown Browser

This course requires the use of LockDown Browser for online exams. When using Lockdown Browser, use the following procedure.

  1. Close all open programs.
  2. Locate the “LockDown Browser” shortcut on the desktop
    and double-click it.
  3. If prompted to close a blocked program (e.g. screen
    capture, instant messaging) choose Yes when prompted.
  4. Login to your Canvas course.
  5. Navigate to the quiz and select the Take a Quiz link.
  6. Once a quiz has been started with LockDown Browser,
    you cannot exit until the Submit Answers button is
    clicked.

 

How do I forward my Goucher Office365 email messages?

To view messages sent to your Goucher Office365 Inbox using a different personal email account, follow these instructions:

1.       Login to Office 365.

2.       Click the Mail tile.

3.       Click Settings (gear icon in the upper right-hand of your screen).

4.       Under Your app settings – Click Mail.

5.       Click Accounts

6.       Click Forwarding

7.       Under the “Forwarding” heading, select “Start Forwarding”

8.       You have the option to keep a copy of all forwarded messages in your Office365 account.

9.       Select Save.

Tips to Help Minimize Printing Problems

Copiers will jam from time to time for a variety of reasons. However, there are ways that we can minimize this and other problems. Here are some tips provided by our vendor, One Source:

Gently close the cassette trays. The trays are designed to close on their own with a slight push. If you push the trays too hard, the internal mechanisms can break causing the copier to not recognize that there’s paper in that tray or worse. This can then cause it to want to bypass the tray and use the multipurpose tray.

Make sure that the correct paper type in the printer driver is selected. If you are printing on regular 8.5 x 11 size paper, the default paper size should be set to “Letter” and paper type (also called “media” type) set to “Unspecified” or “Plain.” Only if you are printing on special paper should you change these options. This will allow the copier to adjust the temperature and default to using the appropriate cassette tray.

If you are not using special paper and are still prompted to use the multipurpose tray, check the screen to see which paper type it is detecting from your printer drivers. As you can see in the screenshot below it is detecting “Statement” as the paper type and therefore wants to default to the multipurpose tray.
If this happens, select the tray that you want to use on the screen then make sure to change the options in your printer drivers so this will not happen again.

Place paper in the cassette tray or storage bin. Humidity is the main cause of paper jams. When a ream of paper is opened and the paper is left out exposed to the temperature in the building, this can cause the paper to ripple and curl which can then cause paper jams. Once a ream of paper is opened, the entire amount should be placed in the cassette trays. If the trays are full then place the remaining amount of paper in the storage bins at the bottom of the copier. The paper should be laid flat and on an even surface so that it doesn’t curl or bend.

Copy to save time. Instead of printing a large job, it is quicker to print one copy then use the copy function to complete the rest of the job.

If after following these tips you still encounter a problem, please open a help desk ticket with as much detailed information as possible and the equipment ID. The Equipment ID is located on a gold sticker on the front of the machine. This is needed if we have to submit a ticket to One Source.  

Mobility Print

Mobility Print gives students the ability to print from any device.

How to setup Mobility Print on:

macOS

iOS

Windows

Chrome OS

Android

How to print:

  1. Connect to GoucherWIFI. Otherwise, you will not be able to print.
  2. If printing from a phone or tablet, make sure that printing is enabled.
  3. Open the file that you would like to print. If it has a print or share to print option then you should be able to print the file from your device.
  4. Once you click the print button, the mobility print option will appear. Make sure to change the paper size to “Letter” if that’s not already selected.
  5. Then click the Print button/link.

A message will appear on your device once the job is successfully sent from Mobility Print. You can then pick up your job at the printer.

Need Help?

Connect to GoucherWIFI
Experiencing a problem? Make sure that you’re connected to GoucherWIFI first.

Unable to Select Printer
If you’re not able to see a list of printers or click on a printer and nothing happens, restart either the app that you want to print from and/or the device.

If you still experience a problem, contact the Help Desk for assistance.

Kyocera Copier FAQs

The Kyocera copiers are all setup with PaperCut which simplifies copying, scanning and printing. PaperCut also has the ability to print securely, which prevents jobs from being printed unless you are right in front of the copier. Here are instructions for the most common features:

How to Copy

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device Functions button on the screen.
  3. Select the copy options needed then click the green Start button.

How to Scan to Your Email

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Scan button on the screen.
  3. Click the Scan to My Email button.
  4. Change the Subject and Filename by clicking in the fields to bring up the keyboard. You can also click the Settings button to change how you want to scan the file.
  5. When done, click the Start button on the screen.

The copier will let you know when the scan is complete. The scanned file will appear as an attachment in an email in your inbox. Make any further changes or forward to someone else.

How to Scan to USB

  1. Swipe Your One Card with the magnetic stripe facing up.
  2. Insert your USB thumb drive (stick) in the USB slot on the side of the copier.
  3. Click the Device functions button on the screen.
  4. Click the Home button located right below the touchscreen.
  5. Click the Removable Memory button on the touchscreen.
  6. Click the Store File button on the lower right side of the touchscreen.
  7. Place the files you want to scan on the glass or document feeder.
  8. Click the green Start menu button to begin scanning.
  9. Then click the Finish Scan button on the touchscreen when done.

How to Use Secure Print

Secure print allows you to store jobs in a virtual queue for up to 2 hours. You can then release the job from specific copiers in your area. The job will only be released to the person who submitted the job. Therefore, you must login with your Goucher credentials or use your One Card.

  1. Send the document to the printer using either Secure_Print_BW (For Staff), Faculty_Print (For Faculty) or Goucher_Print (For Students). Color options are also available.
  2. Go up to the copier in your area and swipe your One Card with magnetic stripe facing up.
  3. Click the Release All button.

How to Enable Stapling Features on Macs

Since the secure print drivers were pushed out automatically, the options to enable stapling could not be pre-configured. However, you can still enable this feature by following these steps:

  1. Open System Preferences from the Apple menu (or Dock).
  2. Click the Printers & Scanners icon.
  3. Select the secure print driver (i.e., Goucher_Faculty, Secure_Print_BW) from the Printers list.
  4. Click the Options & Supplies… button to the right of the printer icon.
  5. Click the Options tab.
  6. Select Side Feeder from the Paper Feeders drop down list.
  7. Select 4000-sheet finisher from the Document Finisher drop down list.
  8. Then click OK.

You should then be able to access the staple options the next time you print. Follow these steps again for any other secure print drivers you have installed on your Mac.

How to Find Help with Other Features

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device functions button on the screen.
  3. Click the Home button below the screen.
  4. Click the yellow Help button with the question mark on the screen.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

ePortfolio FAQs 2.0

Goucher College ePortfolio Questions and Topics

To watch a video tutorial on how to use your Goucher ePortfolio, click the VIDEO link next to each FAQ.

  1. How do I access my Goucher ePortfolio? (video)
  2. How do I load my picture to the Profile page of my portfolio? How do I edit my Profile page? (video) (video)
  3. What is a page? How do I add and edit a page? (video)
  4. What is a collection? How do I create a collection?  (video)
  5. My program uses a template. How to I copy a template into my ePortfolio? (video)
  6. How do I load files, documents, and images to my account to use in my portfolio? (video)
  7. How do I add education history, employment history, and other information to the Profile page of my portfolio? (video)
  8. How do I add links to my social media? (video)
  9. What are plans? How do I add them? (video)
  10. What are journals? How do I add them? (video)
  11. Can I view a sample portfolio?
  12. Are Goucher Programs in Education (GPE) resources available for students to set up and edit portfolios?
  13. How do I export my ePortfolio? (video)
  14. How do I share my portfolio with people in the Goucher ePortfolio system? (video)
  15. How do I share my portfolio with people outside of the Goucher ePortfolio system? (video)
  16. How do I see pages shared with me?

 

  1. How do I access my Goucher ePortfolio? (video tutorial) 

There are two ways to get to your Goucher ePortfolio from Canvas.

Option One: From a Canvas Course – Enter a Canvas course and click on the link to “Goucher ePorfolios” on the navigation panel on the left. (Use Option 2 if you don’t see this link.)

Option Two: From Account Settings – Log into Canvas and navigate to Account > Settings. A link to “Goucher ePortfolios” will appear.  (Note: The link that just reads “ePortfolios” is a different system that came with Canvas.)

Once you have been redirected to the Goucher ePortfolios site, you will find your own ePortfolio by clicking on the Menu icon in the upper right (button with 3 parallel lines) and selecting “Portfolio”.

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2. How do I load my picture to the Profile page of my portfolio? (video tutorial) (video tutorial)

  • Click your Icon on the right.
  • Select Choose File and upload an icon. If the file is too big, try cropping it smaller. Then, select Upload. When the page refreshes, check the box under Default next to your icon. Lastly, select Set default.


    How do I edit my Profile page?
  • Select your icon from the top right. Then, select Edit this page. 
  • Click the gear next to About Me to add your location, student ID, etc.

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3. What is a page? How do I add and edit a page? (video tutorial)

A page allows you to load any type of content to your portfolio: files, images, video, journals, notes, external content.

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How do I add a page to my portfolio?

Click the Main menu, the three bars at the top right of the screen.

  • Go to Portfolio, and then Pages and Collections    
  • Select Add from the top right. Then, select Page.
     
  • Give your page a title and description or tags, if you’d like. Press Save.
  • Now you’re on your page. To add things, click or drag over a content block.  To edit its layout, click Edit Layout.
     
  • Once you drag a content block to the page, you will be shown directions to select that will be displayed for the content block
  • For each of the following tabs, you will find different content blocks to use for your page:
    • Files, images and video
    • Journals
    • General Profile
    • Resume
    • External content
    • Your changes will be saved automatically.

How do I edit pages in my portfolio?

Click the Main menu, the three bars at the top right of the screen.

  • Go to Portfolio, and then Pages and Collections                                    
  • Select the three dots to open edit option
  • Select the edit icon to update a page in the portfolio

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4. What is a collection? How do I create a collection? (video tutorial) 

A Collection is a set of pages that are linked to one another and have the same access permissions. You can create as many collections as you like, but a page cannot appear in more than one collection.

How do I create a collection?

  • Go to Portfolio, and then Pages and Collections    
  • Select Add from the top right. Then, select Collection.
     
  • Give your collection a name, a description, or tags, if you’d like. Click Next: Edit Collection Pages. 
  • From this page, you can add existing pages to your collection. Click their checkmark or drag them over. Click Add pages and Done.
  • If you want to add more pages to your collection later, go to Pages and Collections and click on your collection.

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5. My program uses a template. How to I copy a template into my ePortfolio? (video tutorial)

Templates are sets of related collections. When you copy a template, all collections and pages inside it will be copied to your portfolio.

Follow these steps to copy a template for your program (e.g., Master of Arts in Teaching Template)

      • Log in and click the Menu icon (button in upper right with 3 parallel lines)
      • Go to Portfolio
      • Click Copy
      • Find the template for your program
      • Click on the Copy collection button next to the template
      • This will create a Collection for your program
      • You can then begin to update the pages of your collection

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6.  How do I load files, documents, and images to my account to use in my portfolio? (video tutorial) 

  • As you submit papers, documents, and research for your classes, you should upload these files to your portfolio to accumulate artifacts and reflections for inclusion in your portfolio.
  • You can upload your images, documents, or other files for inclusion on the index page. You can select multiple files to upload them at once. You can create folders to organize your files and documents. You can drag and drop the icons to move files between folders.
  • Click the Main menu, the three lines at the top right corner of the screen, and select Content.
  • Click your Main menu again and select Files.
  • From here, you can upload files and then create a folder to put them in.
  • When you upload files and documents, you can update the name and description to describe the artifact by clicking the Pencil icon. Make the name meaningful and clear. Your description can be as long as you like. Remember the name and description will be displayed in your portfolio when you add a file to a page of your portfolio.
  • To add these files to your portfolio, go to your Main menu, Pages and Collections, select your Page, and drag over a content block from the left from Media like File(s) to download, Folder, or PDF.

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7. How do I add education history, employment history, and other information to the Profile page of my portfolio? (video tutorial) 

  • Click the Main menu, the three lines at the top right corner of the screen, and select Content.
  • Click the Main menu again and select Résumé.                                                    
  • Begin entering information into any of the fields in any section of the resume
  • Information that is entered in the resume will automatically appear on the Profile page
  • Only enter information that you would like to be seen on the Profile page of your portfolio
  • Cover letter: this is a good way to provide readers of your portfolio with your biography
  • You can enter blank start and end dates for entries in your education history or employment history
  • Information that can be included in the resume section:
    • Introduction: Cover Letter and Personal Information
    • Education & Employment: Education history and employment history
    • Achievements: Certifications, accreditations, and awards; books and publications; professional memberships
    • Goals: Personal goals, Academic goals, Career goals
      Skills: Personal skills, Academic skills, Work skills
    • Interests

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8. How do I add links to my social media? (video tutorial)

  • Click the Main menu, the three lines at the top right corner of the screen, and select Content.
  • Select Social Media from the top.
  • Click New Social Media Account. Choose your social network and enter your username or URL to your profile. Click Save.

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9. What are plans? How do I add them? (video tutorial)

  • Plans are a way to show your progress. It is a virtual checklist so viewers can follow along with your progress.
  • To add a plan, click the Main menu, the three lines at the top right corner of the screen, and select Content. Click again and select Plans.
  • Click New plan. Give your plan a title, a description, and tags, if you’d like. Click Save.
  • Now, you click New task. Give it a title and a completion date. If the task is complete, scroll down and click the No next to Completed to change it to Yes. This will give the task a green check. If the task is not yet complete, do not click anything next to Completed. If it has passed the completion date without it being completed, it will automatically have a red x.  You can edit these with the pencil icon on the far right.
  • To add these to your page, go to your Main menu, Portfolio, select your page, click Edit this page, and click General on the left. Click or drag over Plans.

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10. What are journals? How do I add them? (video tutorial)

  • Journals function like blogs and are ways to give viewers frequent updates.
  • To add a journal, click the Main menu, the three lines at the top right corner of the screen, and select Content. Click again and select Journals.
  • Click New entry to get started.
  • To add a journal to a page, go to your Main menu, Portfolio, select your page, click Edit this page, and click Journal on the left.

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11. Can I view a sample portfolio?

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12. Are Goucher Programs in Education (GPE) resources available for students to set up and edit portfolios?

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13. How do I export my ePortfolio? (video tutorial)

Your ePortfolio can be exported as HTML web pages, which can then be imported into another web-based program.                 

  • Click the Main menu, the three bars at the top right of the screen and select Portfolio.  Click Main menu again and select Export.
       
  • Next, choose the export format and the content you wish to export. Click Generate Export

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14. How do I share my portfolio with people in the Goucher ePortfolio system? (video tutorial) 

  • Click the Main menu, the three bars at the top right of the screen and select Portfolio.  Click Main menu again and select Shared by me.
                                              
  • Click on the Lock symbol to edit access for the collection that you would like to share
  • Click on the dropdown box and change the value from “Friends” to “Users.” Type in the name of the person and hit Enter. The name of the person should be displayed.
  • Click on the Add button next to the name of the person
  • The person that you have added will be displayed
  • Click on the Save button
  • NOTE: If the person is not displayed during the search, check the spelling of the name or use part of the name for the search. If the name cannot be found, contact the person to be sure that they are a part of the Goucher ePortfolio system. If not, they need to go to Canvas > Account > Settings > Goucher ePortfolio to open their portfolio. If they are not part of Goucher, you can share your portfolio using the Secret URL technique.

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15. How do I share my portfolio with people outside of the Goucher ePortfolio system? (video tutorial)

  • Click the Main menu, the three bars at the top right of the screen and select Portfolio.  Click Main menu again and select Shared by me.
                                                                
  • Click on the globe icon for a Secret URL. This is a link that you can send to anyone without having them log in to an account. Use this rather than copy and pasting from the address bar.
  • Click on the Add button next to New secret URL. The URL will be displayed. Email the URL to people who you would like to view your portfolio

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16. How do I see pages shared with me?

  • Click the Main menu, the three bars at the top right of the screen and select Portfolio.  Click Main menu again and select Shared with me.
                                                                
  • The pages shared with you will be listed here

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How to Create a Black & White Printer Default Preset on Macs

On Macs, the default printer setting, or preset, for the Sharp color copiers is set to Automatic for color which causes the printer to think you are printing in color even though the document may be in black and white. Please follow the instructions below to create a preset that will allow you to print in Black & White:

1. Launch Microsoft Word and under the File menu, select Print to bring up the printer settings.

2. Select Copies & Pages to reveal the drop down menu and select Color from the list.

3. Then in the Color Mode field, change the setting to Black and White.

4. Click the lock in the Save Settings

5. Select PRINT.

 

 

To print using the new B/W preset:

1. Go to any program and select Print from the File menu

2. Ensure the Presets setting displays “Last Used Settings”

 

3. Click Print as usual

Your job should then print in black and white. If you want to print in color then continue to use the original Default Settings preset.