How to Use Webcam in Classroom

Connect Webcam to Laptop

Locate the USB cable connected to the webcam

Connect the cable to your laptop’s USB port. If using a laptop equipped with a USB-C port, then use the USB hub that was provided with your laptop.

Zoom Settings

If the connected webcam is not detected by default, navigate to the bottom of the screen.

Click the arrow next to the “Stop Video” icon.

Select the USB webcam in use. For example, “AUKEY PC- LM1E Camera,” or “Logitech C920.”

To use the connected webcam’s microphone, navigate to the bottom of the screen.

Click the arrow next to the “Mute” icon.

Under “Select a Microphone” click the microphone corresponding to the make and model of the webcam. For example, “AUKEY PC-LM1E.”

Under “Select a Speaker” click on the appropriate speaker output. For example, “HDMI” if using the AV system.

Instructional Videos

How to Connect Your Windows Laptop

How to Connect Your MacBook (Coming Soon)

Setting Up Multi-Factor Authentication

To help Goucher’s e-mail and other data be more secure, Information Technology will be implementing changes to how you log on to your email and to the Office 365 portal. Soon, we will be implementing Multi-Factor Authentication (MFA) when logging into any Microsoft application.

Other than the added security that comes from adding MFA to your account, there will be other advantages:

Requests to change your password will be moved from 90 days to 180 days
You will no longer need to call the Help Desk to reset passwords on department/shared accounts

Note: Please be aware that these changes will only affect Office 365 applications (i.e. Outlook) at this time. You will not need to log in to other applications (i.e. Canvas, UltiPro, Zoom, etc.) with this new method.

The following apps support modern authentication:

The native Mail app on iOS 11.x+
Outlook on iOS version 10.x and greater
Outlook on Android

If you run into any problems, make sure you have the latest version installed. Then uninstall and reinstall to see if that might help.

While we do not anticipate this change to occur until the end of the semester to minimize disruption to the community, you can prepare now for these changes by doing the following:

Method 1: Microsoft Authenticator App

Visit the link https://aka.ms/mysecurityinfo and sign in with your Office 365 username ([username]@goucher.edu) and password.
From the Security info page, click Add Method then select Authenticator App.
Then click the Add button.
You will then be prompted to download the app to your phone. From your phone, launch the Google Play Store or the Apple App Store.
Search for and download the Microsoft Authenticator app. Once downloaded, click Next on the Microsoft Authenticator window on your computer. Then click Next again.
Open the Microsoft Authenticator app and select to allow notifications (if prompted).
Select Add Account from the Customize and control icon (3 vertical dots) in the upper-right corner.
Then select Work or school account (Android) or Scan a QR Code (iPhone).
NOTE: If this is the first time setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Please select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.
Scan the QR code provided on the screen which will add the account to the device automatically. Once this is complete, click Next on your computer.
From your phone, click Approve to allow your account to be added to the Authenticator app.

Tip: If you are not able to scan the QR code or are denied access, you can still receive approval by providing the One-time password code found in the Microsoft Authenticator app.

Method 2: Phone

While it is not required, it is highly recommended you add additional options such as Phone or Security Questions.

To add your phone, you would do the following:

From the Security info page, click Add Method then select Phone.
Enter your cell phone number and choose the option to either Text me a Code or Call Me.
- If you choose the text option, you will receive a message on your phone with the code you need to enter.
- If you choose the call option, you will get a phone call for verification. Please follow the prompts to continue.

Method 3: Security Questions

You will need to select five questions and provide answers to those questions. For anyone who is using a department/shared account, you will also need to complete the above steps. You may need to log on using a Private/Incognito browser if you are automatically signed in to your Office 365 account when you go to the portal. To add security questions, you would do the following:

From the Security info page, click Add Method then select Security Questions.
Select your questions from the drop-down list and provide the answers.

Please contact the Help Desk at helpdesk@goucher.edu if you experience a problem during setup.

How to Pull Audits in Degree Works

Go to http://degreeworks.goucher.edu and log in with your Goucher username and password.

You’ll then see a student search page. If you know the student’s ID number, you can enter it here. If you want to search by name, click Advanced search.

Clicking Advanced search will open the following screen. Enter the student’s name. Both names don’t need to be entered. After entering the name, click the Search button.

A list of students that match your search will be displayed. All students that match are checked by default. You can uncheck all the names by clicking the check box next to the “Id” column and then re-select just the student you want to review.

Clicking the Select button at the bottom left will take you back to the Worksheets page.

To start reviewing audits, click on the Select Student box and choose from the list of students.

If you have any questions or experience any issues, please contact the helpdesk at x6322 or at helpdesk@goucher.edu.

PDFelement FAQs

PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users.

What is the difference between PDFelement and Acrobat?

The main difference is that Acrobat is a product of Adobe and PDFelement is provided through a company called Wondershare. Wondershare has created PDFelement as a low-cost alternative to Acrobat while providing all of the same features that Acrobat provides. Anything that you’ve been able to do in Acrobat, you will be able to do with PDFelement.

I need to add my signature to documents. Can I get a PDFelement license?

Not necessarily. Since we have limited licenses, we can only provide it to faculty and staff who do a lot of editing of PDFs. You do not need PDFelement to add signatures to a document. Adobe Reader provides that functionality as well as commenting and some editing features. If you’re not sure if Adobe Reader will do everything you need, please contact the Help Desk for guidance.

I get a message about a watermark when I try to save a document? How do I fix this?

You could be getting this message because PDFelement is unable to verify the license. Please check the upper right corner to make sure that your username is listed. If it states “Log in” then your license isn’t applied. Click the Log In button and enter your Wondershare ID and password. Note: This is different from your Goucher username and password.

My Goucher username and password aren’t working to login. Do I need to reset my password?

Your Goucher username and password will not work with PDFelement. When the license was first assigned to you, you should have received an email with your Wondershare ID and your initial password. Your Wondershare ID will always be your Goucher email address in the format firstname.lastname@goucher.edu. You should always change your initial password to prevent anyone else from logging in as you. If you can’t remember your Wondershare password, click Log In to access the Account window. Then click the Forgot Password? link and follow the steps to reset your password.

I get an error when I try to add a signature after combining PDFs? What am I doing wrong?

You are doing the steps correctly. There is a known bug that is causing the error. Here is a workaround until the bug is fixed:

Open the first document in PDFelement.
Click the thumbnail view.
Right-click the document and choose Insert pages and select From PDF and select the second document.
Click OK to complete the insert process.
Follow steps 2-4 again for any additional documents that need to be inserted.
Select the document in thumbnail view go through the steps of applying the signature.

How can I find out how to use PDFelement?

Wondershare has an extensive video library on their YouTube channel. You can access it by going to Wondershare PDFelement.

Can I install PDFelement on more than one computer?

You can install PDFelement on as many computers as you like. However, Wondershare only allows you to be logged in on two computers at a time. So, if you want to use a different computer then you’ll need to log off one or the license will be revoked as soon as you sign in on another computer.

PDFelement takes a while to load on my computer. Why is that?

We’ve noticed that this happens mainly on Windows computers for some reason. Although Wondershare stated that they improved the performance, it still opens slower than expected. One reason why it could take longer is because once PDFelement launches, it has to check in with the Wondershare licensing server to make sure that a) your license is valid and b) your license is not active on more than two devices. Once it does that, any subsequent documents that you open or save tend to process much quicker.

I’m getting errors for things I’ve done before. What could be causing this?

Make sure you’re running the latest version of PDFelement. Wondershare will usually prompt if there’s an update. You can select “Later” but then you’re also be delaying a fix that you need. Take the time to run the updates as they come quite regularly. If after installing the latest updates and you still get an error, please open a ticket with our Help Desk so we can reach out to Wondershare support for a possible fix.

Work at Home Guide

During these last few months, we have quickly transitioned from work in the office to work in the home office. One big difference is not having tech support readily available to assist with home office issues. This guide was created to help prepare you for working at home if you’re new to Goucher and to provide some troubleshooting tips if you’ve started to encounter some technical problems.

Click the FAQ title to access the information for that section.

Preparing Computer & Home Network⮟

While working from home, you need to make sure that your computer and network are as secure as possible. Take the time to check the following:

Wifi network password protected. If you have your wifi network set to “Open” then you are inviting everyone, especially the bad guys, access to your network. Work with your Internet Service Provider to make sure that the strongest password encryption is enabled. Here’s also a quick video on wifi security:

Securing Your Home Wifi Network

Antivirus up to date. If you are using your personal computer, you should have antivirus software installed and up to date especially if it’s a Windows computer. If you don’t have one installed, discounted antivirus software is available for purchase at software.goucher.edu.

Browsers up to date. Internet browsers also need to be kept up to date. Safari and Chrome are usually updated automatically. However, it’s a good idea to check once in a while to make sure that you’re running the latest version. Not only having an outdated browser is a security risk, it can also prevent sites that you use on a regular basis from working properly.

Update drivers. Operating systems are not the only things that need updates. Hardware drivers for wifi cards and audio need updates as well. If your personal computer is running the Windows operating system, you should also have a utility installed from the manufacturer that will allow you to check your computer for outdated drivers and then provide the most recent update.

Watch the video below for an example of what to look for on your computer:

Computer Security Tips

Connecting to Goucher Network⮟

In order to access certain features or sites, you will need to connect to the Goucher network. Here are some of the features that require a connection:

PowerCampus
Raiser’s Edge
Access to files on Magellan file server
Budget reports on Inside Goucher
myHorizon Apps software cloud server
Access to lab computers for specialty software

In order to access these applications or sites, a virtual private network (VPN) client needs to be installed.

Goucher-Managed Computer
If you’re using your Goucher-managed computer at home, you should already have the Cisco AnyConnect VPN client installed in order to connect to the Goucher Network. Watch the video below for a demonstration on how to connect.

Connect to VPN on MacOS

Connect to VPN on Windows

Personal Computer
If you’re using your personal computer to connect to the Goucher network, follow instructions on how to install and connect to VPN. Or, you can watch the install video below.

VPN Installation on MacOS

VPN Installation on Windows

Connecting to Remote Computer⮟

If you need to connect to a Windows computer that is on campus, you will need to use the Remote Desktop Connection application that is available on both Windows and Mac OS. In order to connect to a computer, you must have the following:

The computer name. This can be found by doing a search from “Computer System.” Or, you can contact the Help Desk and we can provide the name of the computer after verification. Note: This must be a computer that is assigned to your or a general use computer located in your department.

The computer in the office turned on. Of course, you won’t be able to remote into the computer if it is off or asleep. If that happens, see if there’s someone in the office that can turn it on for you. If not, contact the Help Desk.

Computer at home running latest updates. The computer you use to remote into the computer on campus needs to have the latest updates. Not having the latest updates can cause errors when trying to connect. It can also be a security risk. Make sure if you’re using a personal computer, that it’s running the latest update.

Click a link below to watch a video on how to set up and connect remotely to a computer on campus:

Remote Connection from Windows

Remote Connection from Mac

Accessing Specialty Software⮟

Installed on Goucher-Managed Computer

If you need to access software that is installed on your computer that is located on campus, you will need to follow the steps from Connecting to Goucher Network first.

From Horizon myApps

Horizon myApps is the software cloud server that hosts specialty software like:

SPSS
JMP
Matlab
PowerCampus
Perceptive Concept

If you need to use an application that is not installed on your computer but is available on the server then you can follow the instructions from the Horizon MyApps page or watch a video below:

Horizon myApps on Windows

Horizon myApps on Mac

Online Meetings⮟

Preparation is needed to have a successful online meeting. Follow the steps below to make sure that you’re able to connect and participate in every meeting.

Check headset connection. If you are using a headset or earplugs, you need to make sure that it is connected to your computer and paired (if using bluetooth).

Check Internet access. Make sure that you are connected to wifi and that you are getting a strong signal. If you have 5G available, use that wifi connection instead, but make sure that you are close enough to the router to maintain a strong signal. If possible, connect your computer to your router directly using an Ethernet cable so that you don’t lose connection.

Check computer settings. Make sure the external device is set to be your default microphone and speaker. Also, check that the volume is not muted. Each computer setting is different. Usually, these options are in Settings on a Windows computer and System Preferences on a Mac.

Connect to Online Meeting Platform. Whether you connect using Zoom, Teams, or any other online meeting platform, you should always go through the setup wizard. This allows you to test the audio and video connections to make sure that the sound is not muted, your camera doesn’t have privacy enabled, and more. Click the link below to watch a video on how to check your online meeting platform settings.

Check Zoom Meeting Settings

Check Teams Meeting Settings

Taking Care of Goucher-Managed Computers at Home⮟

Whether you are using a Goucher-managed computer on or off-campus, the Goucher Computer Use policy still applies. Please take the time to review the policy thoroughly. Here is a list of a few things that the policy covers that you should adhere to when using your Goucher-managed device office campus:

Avoid eating near your computer
Avoid placing items on top of the laptop
Keep the computer away from pets and small children
Get protective covering or sleeve for a laptop
Scan computer on a regular basis for viruses and malware
Connect Goucher-owned Windows computer to VPN on a regular basis to receive critical security updates.

Troubleshooting Tips⮟

Working from home can bring added stress if you’re not used to it. Sometimes, connecting to the office or to an online meeting may mean you have to do some troubleshooting on your own. Hopefully, the tips below will help with the most common types of troubleshooting that you might experience at home.

Internet Access

Connecting with an Ethernet cable is the most reliable. However, you will need to be near the router to connect this way. The next best option, if it’s available in your area, is to connect to 5 GHz wifi. It’s the strongest wifi signal but has a shorter range than 2.4 GHz. So, you’ll need to be somewhat close to the router to get the best performance.

VPN Connection

The VPN connection is pretty straightforward. However, if you run into any problems, check the following before calling the Help Desk for assistance.

Check wifi connection first
Type current Goucher username and password
Try restarting your computer and try again.

If none of these work then please call the Help Desk for assistance. Please keep in mind that the VPN will time out after two hours of inactivity.

Remote Desktop Connection

The most common issue with remote desktop connection is that the remote computer may be off or asleep. If that’s the case, see if there is someone in your office who can turn it on for you. If not, please contact Campus Safety for further assistance.

Horizon MyApps Connection

First, make sure that you are connected to VPN. You will not be able to access Horizon without it. If you experience a problem with an application, please contact the Help Desk for assistance.

If you are not able to upload or save files from your computer, please make sure to follow these instructions and go to the “Saving and Accessing Your Files” section.

Online meetings

First, check audio and video settings on the computer itself to make sure that sound isn’t muted or disabled. Then check audio and video settings in the online meeting application. Run a test before every session.

Some computers come with a built-in privacy window. Make sure that it’s in the off position so that you’re seeing yourself and not a black screen.

If you’ve had your computer on for a long time, restarting your computer might help refresh your settings. It might be a good practice to restart your computer prior to a session.

Double-check that you’re connected to the wifi. If possible, connect to the router directly with an ethernet cable.

Very important: Update the meeting platform to the latest version. Teams updates automatically, but if you’re using anything like Zoom then you should check every so often and update it to keep your computer secure and the program running well.

Printer Issues

Goucher IT isn’t able to provide support for personal printers because there are so many different models and causes for them to not work properly. However, here are some common things you can try:

If the wifi doesn’t connect, then use a USB printer cable
Restart printer and computer and see if that helps it to reconnect

If nothing else works, contact manufacturer support for further assistance.

RPNow Proctored Exam FAQs

What is RPNow ?⮟

RPNow is a proctored exam service that ensures integrity for online exams by establishing the examinee’s identity and confirming there was no suspicious activity throughout the exam. As an examinee takes the exam, the entire session is recorded by the software (using webcam, microphone and screen recording). That data is then reviewed by RPNow experts and
reports are returned the instructor, including the full video recording and any flags for integrity violations.

How much does a RPNow exam cost?⮟

What are the RPNow system requirements?⮟

How do I use RPNow as an INSTRUCTOR? (Overview)⮟

Add the RPNow Faculty and RPNow Student links to a module in your Canvas Course. (See details below.)
Follow the RPNow LTI Instructor Quick Start Guide to use the software. This guide includes step-by-step instructions, FAQs, and faculty support information.Tips for Goucher faculty:

- It is normal to have to refresh the browser or clear the browser cache the first time the faculty app is used.
- Setting up an unproctored practice exam is recommended to allow students to test the process and their settings. Practice exams should be available until the course end date and allow unlimited attempts.
- If scheduling a Canvas quiz (i.e. “Native Exam”), the exam must be published, include Available From and Available Until dates, and have an access code/password (do not share this code with students). Note that quizzes in progress are auto-submitted and closed at the Available Until date/time.
- Third party tests are also eligible for RPNow proctoring, such as McMillan, MyLab, etc. and many others. The general rule of thumb is as long as the system hosting the test is browser based/online and can password protect exams, it should work. (Do not share exam passwords with students.)
- You will have the opportunity to setup special rules such as allowing open textbooks, hand written notes, web browsing or other applications, etc.
- Technical support for FACULTY ONLY is available in two ways. Visit RPNow University for online guides, video tutorials, and other helpful resources. To get help with a problem M-F 8am-5pm (and 5pm-9pm for urgent issues only), faculty can open a ticket by emailing EducationCS@psionline.com. Student Test Takers have a different support line.

To complete step one above:

1. Navigate into the course that will use the RPNow LTI app.
2. Select Modules> “+ Module”> Provide the Module a name (suggested: RPNow Links). You can
use the same Module for your Faculty and Student LTI links; however, you MUST hide the
faculty link from students and ensure only the “Student LTI” link is available.
3. Select the “+” sign next to the new Module.
4. In the drop-down screen, select to add “External Tool”.
5. Locate the Faculty or Student LTI tool- this will be what you named the tool during installation.
For Faculty LTI it should be “RPNow Faculty Exam Registration” and for Student LTI it should be
“RPNow for Students”
6. Select “Add Item”
7. Once added, students/faculty can go to the Module to access the RPNow Faculty and Student
LTI applications.

How do I use RPNow as a STUDENT?⮟

View the RPNow Student LTI Step-by-Step Guide. Below are some tips for using this tool at Goucher specifically.

- Read the guide above ahead of time to make sure you don’t lose time getting prepared.
- If your instructor is using RPNow, you should find a link for taking these tests from the “Modules” area of your Canvas course.
- The guide above includes payment information. GOUCHER STUDENTS DO NOT HAVE TO PAY FOR PROCTORING.
- Students can get assistance by phone at 855-436-2039 or chat 24/7 in the software or find more guides and videos in the Test Taker University.

How to Upgrade to Office 365 for Macs

Every Mac user will need to have Office 365 installed by October 13, 2020. That is when Microsoft will no longer support Office 2010 and Office 2016 for Macs. If you’re not sure which version you have installed on your computer, perform the following:

Launch Word.
Click the Word menu in the top left.
Select About Microsoft Word.

If the version shows 2010 or 2016 then you need to upgrade. Here are two options on how to upgrade to Office 365:

Upgrade Option 1: Self Service

First, connect to the VPN.
Launch Self Service from the dock or do a search. The Self Service icon is the Goucher Gopher icon with a black background.
Click the Applications option from the left side menu.
Then click Install for the Microsoft Office 365 (AY21) application. It will perform a silent install which will take about 10-30 minutes depending on your connection.
When it’s done, the button will change to “reinstall.” Make sure that the Office applications are installed on your computer.
After installation, launch one of the applications. You should then be prompted to enter your Office login.
Enter your [username]@goucher.edu in the username field and your Goucher password.
Then accept the license agreement to continue.

Upgrade Option 2: Office.goucher.edu

Go to office.goucher.edu and enter your Office login: [username]@goucher.edu and Goucher password.
Once logged in, click the Install Office menu located on the top right side. Then select Office 365 apps to begin the download.

The install window instructions will appear and the Office install package will start to download on your computer.
Depending on your browser, launch the Microsoft Office 16 installer package either from the bottom of the browser, Download folder, or the down arrow link at the top right corner.
Select Yes to install then follow the prompts to complete. The install should take between 5-10 minutes.
After installation, launch one of the applications. You should then be prompted to enter your Office login.
Enter your [username]@goucher.edu in the username field and your Goucher password.
Then accept the license agreement to continue.

If you run into a problem with one of the upgrade options, then try the other option. If neither works, please contact the Help Desk for further assistance.

Goucher Zoom Accounts

Goucher College uses Zoom to host online web meetings. Current faculty, staff, and students can use Zoom to collaborate synchronously online with or without a webcam. Use the following instructions to get started, upgrade your account (faculty/staff only), test your settings, see tips, or get technical assistance.

Sign In / Create an account (Web browser)

Accounts are created automatically the first time a user logs in successfully on our site.

1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
  *If the Sign In link or Goucher login page do not appear, your browser is logging you in to a Zoom account automatically. To sign into a different account, you will need to…
  – Click your profile icon and choose “Sign Out”, then CLOSE YOUR BROWSER
  – Open and sign-out of the Zoom software installed on your Mac or Windows computer, then CLOSE THIS SOFTWARE
  – Restart your browser and start step one over.*You might be prompted to “switch accounts” if you previously had a personal Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site.
2. Enter your Goucher username (NOT email) and password to continue. A licensed account will be created for you automatically.

Sign In From Desktop Software

Once your account is created (see above), you will often be prompted to “Open Zoom Meetings” to join or run meetings using the Zoom desktop software. Should you need to sign-in from the software screen, click the “Sign In with SSO” button, and then type goucher as the company domain to proceed.

Join A Test Meeting

You can join a test Zoom meeting to familiarize yourself with Zoom controls and test your microphone/speakers before joining a Zoom meeting. You can also test your video or audio while in a Zoom meeting. Note that users in a Zoom test meeting are added as participants, not hosts, so host features such as sharing and recording are not available for testing.

Use Zoom Add-ins

Add Zoom To A Canvas Course
Instructors can schedule and start Zoom meetings directly from their Canvas course(s) using the Canvas Zoom tool. To start, add Zoom to your Canvas course navigation through the course settings. Once added, click the link to access your Zoom meeting information. Here you can create new meetings or start meetings already scheduled.

Students will see a list of scheduled meetings for just this class along with a JOIN button. They will not see meetings scheduled with other classes. Click here for more details.

Add Zoom Outlook Plug-in
The Outlook Plug-in for Zoom is available to add to your Outlook calendar for synchronized meeting scheduling. The plug-in is available to download and install on the Goucher Zoom site meetings screen. When prompted to Sign In, click the “Sign in with SSO” button underneath the password fields, and then type goucher as the company domain to proceed.

Add Live Transcriptions to Your Meeting as a Host (Highly Recommended)

Zoom hosts can enable a side panel in their meetings that automatically transcribes spoken words to text for participants to follow (much like closed captioning). Here’s how…

IN-MEETING FOR HOSTS

When hosting a meeting, click the LIVE TRANSCRIPT button on the host toolbar (1), and then select ENABLE AUTO-TRANSCRIPTION from the pop-up window (2). If your window is too small to display the entire host toolbar, you will need to click the MORE (3) button first.

IN-MEETING FOR PARTICIPANTS:

When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available. If live transcription is available, click Live Transcript, and then select Show Subtitle.

VIEWING IN CLOUD RECORDINGS:

Audio transcription is turned on for cloud recordings by default*. When recordings are played, the transcribed text appears on the right-hand side of the video. To display the transcript as closed captions while playing a recording, click the CC icon at the bottom right of the screen.
*Note that the audio transcript may take additional time to process after the cloud recording video/audio has processed.

For more detailed information on downloading, viewing, and editing audio transcription saved to a cloud recording, visit this Zoom Support article.

Get Training and Technical Assistance

Have a question about using Zoom? We rely on the Zoom Help Center to provide technical assistance for our Zoom users. Refer to this this page first for helpful instructions, training videos, and answers to questions about how to use Zoom. The video tutorials are particularly useful.

Goucher users can submit a support request to Zoom by online submission or by initiating a chat using the chat bubble available on the Zoom web page.

Questions not answered after contacting the Zoom Help Center should be directed to helpdesk@goucher.edu.

At-Home Access to Adobe Creative Cloud

Students who are enrolled in specific Art and Communications classes have access to the complete Adobe Creative Cloud suite. In order to access, follow the instructions below:

1) Visit https://creativecloud.adobe.com and use your Goucher email address to sign in.

2) If prompted, select Company or School Account and then enter your Goucher password. Or provide your credentials in your school’s login screen.

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

If you are unable to access the site or do not see all the apps, please contact the Help Desk for further assistance.

How to Connect to a Remote Mac Lab Computer

Need to access an application that you don’t have installed on your own computer? Here’s a way you can still access the software you need off-campus.

Step 1: Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network so you can connect to the Goucher network. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2: Download and Install Teamviewer

In order to connect to a specific computer in a Mac lab, you will need to:

Download and install a free remote client named Teamviewer.
During installation, make sure default installation is selected and then select Personal/Non-commercial use in the How do you want to use Teamviewer? section.
Then select Accept/Finish to complete the install. Windows users, select Yes if you have User Access Control enabled.

Note: you do not need to create an account to use this application.

Step 3: Connect to Mac

A special teamviewer ID is needed to connect to a specific computer. For a list of available Macs with their associated teamviewer ID click the link below:

Teamviewer IDs for DAC

Once you have selected the computer that you would like to connect to, copy the ID and enter it into the Partner ID field in the Control Remote Computer section of the Teamviewer client.

Make sure that Remote control is selected, then click Connect. A window will appear requesting a password. Enter GoucherRemote2020 in the password field and click Log On to connect.

During Remote Session

Please keep the following items in mind while in your remote session:

There is no sound available. This is not a limitation to Teamviewer. This is just how Macs handle remote sessions.
Do not close the teamviewer client running on the Mac. If you close the client, then it will automatically end your session and no one else will be able to remote until we can re-launch it.
Log in to Creative Cloud with your Adobe ID. If you need to use an Adobe product, you will need to log in to Creative Cloud first. If you do not have an Adobe ID, follow the link to create one.
Deny others from logging in. Teamviewer allows more than one person to log on to the same computer. There is no way for us to prevent this. However, if you are logged in to a Mac and you receive a message that someone wants to connect, simply deny the request so you can continue your session.
Log out of the Mac when done. You must log out of the Mac by going to the Apple menu at the top left of the screen and select Log Out from the menu. DO NOT select any other option. If you do not log out, then this prevents others from logging in after you. Then you can end the Teamviewer remote session.

If you experience any problems during setup or use of the Mac, please send an email to helpdesk@goucher.edu for assistance.