Working from home can bring added stress if you’re not used to it. Sometimes, connecting to the office or to an online meeting may mean you have to do some troubleshooting on your own. Hopefully, the tips below will help with the most common types of troubleshooting that you might experience at home.
Connecting with an Ethernet cable is the most reliable. However, you will need to be near the router to connect this way. The next best option, if it’s available in your area, is to connect to 5 GHz wifi. It’s the strongest wifi signal but has a shorter range than 2.4 GHz. So, you’ll need to be somewhat close to the router to get the best performance.
The VPN connection is pretty straightforward. However, if you run into any problems, check the following before calling the Help Desk for assistance.
- Check wifi connection first
- Type current Goucher username and password
- Try restarting your computer and try again.
If none of these work then please call the Help Desk for assistance. Please keep in mind that the VPN will time out after two hours of inactivity.
Remote Desktop Connection
The most common issue with remote desktop connection is that the remote computer may be off or asleep. If that’s the case, see if there is someone in your office who can turn it on for you. If not, please contact Campus Safety for further assistance.
Horizon MyApps Connection
First, make sure that you are connected to VPN. You will not be able to access Horizon without it. If you experience a problem with an application, please contact the Help Desk for assistance.
If you are not able to upload or save files from your computer, please make sure to follow these instructions and go to the “Saving and Accessing Your Files” section.
First, check audio and video settings on the computer itself to make sure that sound isn’t muted or disabled. Then check audio and video settings in the online meeting application. Run a test before every session.
Some computers come with a built-in privacy window. Make sure that it’s in the off position so that you’re seeing yourself and not a black screen.
If you’ve had your computer on for a long time, restarting your computer might help refresh your settings. It might be a good practice to restart your computer prior to a session.
Double-check that you’re connected to the wifi. If possible, connect to the router directly with an ethernet cable.
Very important: Update the meeting platform to the latest version. Teams updates automatically, but if you’re using anything like Zoom then you should check every so often and update it to keep your computer secure and the program running well.
Goucher IT isn’t able to provide support for personal printers because there are so many different models and causes for them to not work properly. However, here are some common things you can try:
- If the wifi doesn’t connect, then use a USB printer cable
- Restart printer and computer and see if that helps it to reconnect
If nothing else works, contact manufacturer support for further assistance.