Tag Archives: email

Adding your Office 365 email account to your mobile device

This page provides instructions on how to set up your Office 365 email account on your mobile device, whether it be a tablet or smartphone running Android or iOS.  The settings and instructions have been tested to the fullest extent possible. From feedback and support postings on the vendor/manufacturer’s websites we recognize that these settings may not function properly under all circumstances.

Not sure if you have an Office 365 email account or not?
If your email address ends in ‘@goucher.edu’ (Ex: John.Doe@goucher.edu), you most likely have your email account on Office 365.
If you have an @mail.goucher.edu email account, follow this article instead: Adding your mail.goucher.edu email account to a mobile device

Microsoft Outlook Mobile App

 

 

 

For both iOS and Android, there is a Microsoft Outlook app in both App Stores that we highly recommend using to set up your email on your mobile device. The setup process is very easy, and the app automatically integrates your calendar and email all into one application, as well as allow you to add other email accounts if you wish.

Step 1: Download the Microsoft Outlook App from your App Store and run it. It will prompt you to log in. The format to type in is as follows:

(your username)@goucher.edu (Ex: jodoe001@goucher.edu)

Step 2: On the next screen, type in your Goucher account password.

Step 3: After login is completed, it will ask if you want to add another account; you can either choose to or skip and go straight to your inbox.

     iOS Mail App

For Android, we do not recommend anything other than the Outlook app because of how different phone manufacturers set up their mail applications.
For iOS we still highly recommend the Outlook app, but the stock Mail app is still an option if you wish to set it up there. Here is the process for setting up your Goucher email account (as of iOS 11):

Step 1: Open the Settings app, and scroll down until you see “Accounts and Passwords”. Choose that, and click the “Add Account” button. The mailbox type is “Exchange”.

Step 2: In the email field, type your full email address (Firstname.Lastname@goucher.edu). The description field can be set to whatever you want (“Goucher”, for instance). Click “Next” in the top corner.

Step 3: In the email field, type your full email address. The description field can be set to whatever you want (“Goucher”, for instance). Click “Next” in the top corner.

Step 4: A pop-up will come up asking if you want to “Configure Manually” or “Sign In”. Choose “Sign In”.

Step 5: Sign into your Microsoft account with your Microsoft ID (jodoe001@goucher.edu) and password.

Step 7: The final screen will ask what items you want to import with  your account. Mail is required, but you can also choose the other items if you wish. Click “Save” to confirm the account is added.

Step 8: Open your Mail app, and your Goucher email account should now appear. Note: You may need to press and swipe from the top down to refresh the view.

Adding your mail.goucher.edu email account to a mobile device

Undergraduate students that enrolled prior to Fall 2018 have their email accounts on mail.goucher.edu. As mail.goucher.edu is on Gmail, we recommend using the Gmail app to add your email account to your mobile devices (phone/tablet). These instructions apply to both iOS and Android.

If you do not already have the Gmail app installed:

Open the App Store for your device, download the Gmail app, and open the app. There will be a Sign In button that takes you to the Gmail login page.

If you already have the Gmail app installed:

Follow Gmail’s instructions for adding another account, located here. You will choose “Google” as the type of account.

Signing In

You will eventually be taken to a sign-on page for Gmail. The address you type in for your account is: (your Goucher username)@mail.goucher.edu (see below screenshot):

You will be re-directed to the Goucher Student E-mail Log-in. Type in your Goucher username and password. Remember to check the Remember Me box so you do not have to login again.

If everything is set up correctly, you should be taken back to the Gmail app and your account will be added.

How to forward Goucher email

Directions for forwarding email are based on what kind of email account you have. The following links are from Microsoft and Google’s support sites, respectively:

If your email address ends in ‘@goucher.edu’:
How to forward emails in Office 365

If your email address ends in ‘@mail.goucher.edu’:
How to forward emails in Gmail

I received an email in my inbox I believe to be spam/phishing. What do I do?

Even with a spam server in place, there may be a small amount of spam and/or phishing messages that will still get through to your inbox.  By using the steps below, you can help us block these emails from coming through in the future. *Note: These steps do not work on mobile devices such as phones or tablet apps.

How to Report Spam/Phish Email

IT recently enabled a protection feature within Outlook that allows you to report spam/phishing emails. These quick and easy steps will help Microsoft identify which emails are spam/phishing and will eventually prevent them from coming through again.

  1. Select the email in your inbox that you believe to be spam/phishing.
  2. On the Home tab, click Report Message and then select Junk if it’s spam or Phishing if it’s an email that is trying to collect private information.

  3. Then select Report when prompted.

The spam email will be moved to the Junk Email folder and reported to Microsoft. The Phishing email will be reported to Microsoft then you can delete it.

Keep in Mind…

  • You may still continue to get the same email until Microsoft is able to completely block the sender.
  • You can also report email as safe if you find that it’s being caught by quarantine.
  • If you still experience a problem, please contact the Help Desk for further assistance.