Category Archives: Software

Web Forms

Requesting An Online Form

Goucher faculty or staff who wish to host an online form for collecting information from others should follow the following guidelines for software selection and data management rules.

Software Options

Create Own Form Using Microsoft Forms Web App

All Goucher users have access to use the Microsoft Forms software as part of their Office 365 account. This option works well for simple forms that are edited often and response data is handled by a single individual. Note that this solution does not have a file upload field available.

Request A Web Form from the Office of Communications

Forms that require file uploads, conditional logic, or where response data is shared among a few individuals should be requested from the Office of Communications.

Request a consultation with the Office of Communications by completing their Project Request form. (Type of Service=Web and Web Service=Other)

Handling Sensitive Data

All forms must meet the Goucher Computer Use Policy, which states that certain sensitive should NOT be collected or stored online. Sensitive data includes, but is not limited to…

  • a social security number
  • a driver’s license number, state identification card number, or other individual identification number issued by a unit
  • a passport number or other identification number issued by the United States government
  • an individual taxpayer identification number
  • a financial or other account number, a credit card number, or a debit card number that, in combination with any required security code, access code, or password, would permit access to an individual’s account
  • any Student information protected by the Health Insurance Portability and Accountability Act (HIPAA)

Questions?

Please address questions either to the IT Help Desk or the Office of Communications.

Installing JMP

JMP is a suite of computer programs for statistical analysis developed by SAS. JMP is available for faculty, staff, and students. If you are required to use this program for a class, you are able to install the software on your personal computer. Goucher offers two ways to access JMP:

Use JMP on Horizon

JMP on Horizon allows you to use the program without having to install it on your computer. You just need to install a small client in order to access the Horizon server. For instructions, visit the Horizon myApps page.

Install JMP on your computer

Check that your computer meets the requirements before installing. Requirements can be found at the JMP’s Requirement page.

How to Install JMP 14 on a Mac

How to Install JMP 14 on Windows

How to install JMP on Windows

Update JMP License on your computer

If you already have JMP installed on your computer, you will need to manually update the license file every year. You should receive a message when you launch JMP once the license has expired. Follow the instructions below on how to update the license.

How to Update JMP 14 License on a Mac

How to Update JMP 14 License on Windows

Need assistance? Contact the Help Desk at helpdesk@goucher.edu.

Canvas Studio Resources

Canvas Studio – Main Resource Links

Canvas Studio in the Classroom:

Adding Videos To Your Canvas Studio Library: Recording Or Uploading

Making Canvas Studio  Videos Available To Others

Using Canvas Studio Video Quizzes

Managing Captions And Comments

Grading Or Analyzing Canvas Studio Interactions

Portfolium FAQs

Portfolium FAQs

How Box Drive Works

Box Drive is an unlimited cloud drive similar to Drop Box and Google Drive. Access your files from your desktop without needing to take up much of your actual hard drive space.  Whether you create or edit a document, changes you make will automatically save back to your Box.com account. You can also right click any file or folder to access Box features such as sharing, locking and creating Box Notes.

Below are links to articles written by Box support. These should help you get started using Box Drive. Please contact the IT Help Desk if you have any questions or need assistance with the install or an update.

Installing and Updating Box Drive

It is important that you uninstall Box Sync before installing Box Drive. Having both versions installed may cause problems. You should also make sure that all your files that appear on your Box Sync folder have actually been synced to your online account to make sure current versions will be available in Box Drive.

Box Drive Basics

If you see a transparent “x” icon on your file or folder, that only means that it’s not taking up space on your hard drive. This will happen if you haven’ t accessed a file in awhile. Simply launch double click to launch the file and you can edit it as you normally would.

Searching in Box Drive

The best way to search for your files that you appear in your Box folder is to use the built-in search feature in the Box Drive application.

Understanding Permissions

Keep in mind that folders that are shared with you will also appear in your Box Drive folder on your hard drive. Content in shared folders should not be edited unless you know for sure that you have at least editor rights. Otherwise, any changes you make my not save.

Horizon MyApps

What is Horizon MyApps?

Horizon MyApps is a site that allows Goucher users to run specialty software from their own computer through the Horizon Client application. The specialty software is actually running on a Goucher server although it appears to be running from your own computer.

Examples of student software:

  • SPSS
  • MATLAB
  • JMP
  • MS Office 2013 for Windows

Examples of faculty/staff software (dependent on department):

  • Image Now
  • PowerFAIDS
  • PowerCampus
  • Raiser’s Edge
  • MS Office 2013 for Windows

NOTE: If you are on a Mac, some programs you can only access through Horizon (examples include PowerCampus and Raisers Edge).

How do I run Horizon MyApps?

Before you begin…

  • On-campus users must be connected to GoucherWifi (not the GoucherGuest wifi signal)
  • Off-campus users must make a VPN connection to the Goucher network.

From your PC or Mac computer:

  1. Open a browser on your computer and go to https://myapps.goucher.edu.
  2. Download and install the “VMWare Horizon Client” on your computer.
  3. After downloading and installing the Horizon client, you are presented with this screen (below). Enter myapps.goucher.edu to continue.

4 .Login with your Goucher username and password.

You only have to configure the Horizon Client Server on your computer once. The next time you launch this software, just double-click the MyApps.Goucher.Edu icon and enter your Goucher username and password to continue.

Saving and Accessing your Files

Students

For students doing work on the Horizon programs, you will need to access and save your work files through Darwin. The following linked article details the entire process:

Darwin and Horizon (Students)

Faculty/Staff

When working on Horizon, Faculty/Staff must save their files to the hard drive on their own computers. During the initial Horizon setup process, you may have been prompted to allow access to local and removable storage. If you selected it then, you can skip this section. Otherwise, below are instructions on how to set that up:

For Mac Users:

  1. Click VMware Horizon Client menu (make sure the Horizon application is currently selected, and it will appear in the top left corner)
  2. Select Preferences
  3. Click the Sharing tab
  4. Click the plus (+) sign
  5. Browse for the folder you would like to make available, then click “Add”.
  6. The new location will then appear in the Folder list. Close Preferences when done.

Then once you try to open a file on any of the Horizon programs, look for [selected folder] on [computername] from the Look-In list.

For PC Users: 

  1. Click the gear icon in the top right corner of the window
  2. Select Sharing
  3. Click ADD
  4. Browse for the folder you would like to make available and click OK

When you save a file, the location you added above will appear as [selected folder] on [computername] in the folder list.

Can I run Horizon MyApps from my phone or tablet?

Yes! A “VMWARE Horizon Client” app is available for iOS, Android, and Windows Phone.

Is there anything I can do if I have technical problems?

If your computer freezes or you have other problems, try the following:

  1. From the VMWare Horizon Client window (not inside one of the software programs), click the gear icon in the upper right and select RESET.
  2. Uninstall the VMWare Horizon Client and reinstall it.
  3. For Sharing issues:
    • On Mac: Go to System Preferences. Under “Sharing” select “allow access to [username].”
    • On PC: Go to the gear in the top right corner of the window. Under “Sharing” select “allow access to [username].”

If neither of these steps corrects your problem, contact the IT Help Desk at helpdesk@goucher.edu for further assistance.

Darwin and Horizon (for Students)

For Goucher students that are doing work on programs accessed through Horizon (SPSS, MatLab, etc.), your work files will need to be stored and accessed on your user folder on Darwin (the network storage drive for students). Below are instructions for how to use Darwin and Horizon based on your computer’s operating system:

Darwin Instructions (Mac)

Darwin Instructions (Windows)

Common Printing Problems with Macs (Faculty/Staff)

There are two main errors that occur when sending print jobs on a Mac on campus:

  • You get a “Hold for Authentication” error
  • The printer pauses itself (even after you trying resuming it multiple times)

Hold for Authentication

This error (shown above) occurs when the password your computer has saved doesn’t match what your current Goucher password is in the system. This usually happens after changing your Goucher account password. This is how to fix it:

  • Open the printer queue window. If you just tried to send the print job, it is likely showing a printer icon on your Dock with a warning symbol on it, which will take you to the queue window.
    • If you do not see a printer icon on the Dock, You can also click on the magnifying glass in the top right corner and search for “Printers & Scanners”. The Printers window will appear; double-click the printer on the left-side panel that is throwing the error.
  • Next to the print job that’s being held, there are two buttons. One has an X on it, and the other is a circular arrow. Click the circular arrow button.
  • A window will pop up asking for your credentials. Make sure your username is in the username field, and re-type in your new Goucher password in the password field.
    • Remember to click the check box to save it to your keychain.
  • Click OK.

The print job should now properly send. You may have to repeat this for all of the remaining jobs that are being held (or you can cancel them and re-print).

Printer Repeatedly Pausing (Even After Resuming)

This primarily occurs because your computer is connected to GoucherGuest and not GoucherWIFI. Click on the WiFi icon in the top right corner on your screen, and switch your computer to GoucherWIFI.
If the computer still keeps connecting to GoucherGuest, you may need to remove GoucherGuest from your saved networks list. This article details the steps on how to do that: How to remove a saved WiFi network in Mac OS X

If neither of those two fixes resolve the issue, please contact the Help Desk.

How to forward Goucher email

Directions for forwarding email are based on what kind of email account you have. The following links are from Microsoft and Google’s support sites, respectively:

If your email address ends in ‘@goucher.edu’:
How to forward emails in Office 365

If your email address ends in ‘@mail.goucher.edu’:
How to forward emails in Gmail