Category Archives: Software

Horizon MyApps

What is Horizon MyApps?

Horizon MyApps is a site that allows Goucher users to run specialty software from their own computer through the Horizon Client application. The specialty software is actually running on a Goucher server although it appears to be running from your own computer.

Examples of student software:

  • SPSS
  • MATLAB
  • JMP
  • MS Office 2013 for Windows

Examples of faculty/staff software (dependent on department):

  • Image Now
  • PowerFAIDS
  • PowerCampus
  • Raiser’s Edge
  • MS Office 2013 for Windows

NOTE: If you are on a Mac, some programs you can only access through Horizon (examples include PowerCampus and Raisers Edge).

How do I run Horizon MyApps?

Before you begin…

  • On-campus users must be connected to GoucherWifi (not the GoucherGuest wifi signal)
  • Off-campus users must make a VPN connection to the Goucher network.

From your PC or Mac computer:

  1. Open a browser on your computer and go to https://myapps.goucher.edu.
  2. Download and install the “VMWare Horizon Client” on your computer.
  3. After downloading and installing the Horizon client, you are presented with this screen (below). Enter myapps.goucher.edu to continue.

4 .Login with your Goucher username and password.

You only have to configure the Horizon Client Server on your computer once. The next time you launch this software, just double-click the MyApps.Goucher.Edu icon and enter your Goucher username and password to continue.

Saving and Accessing your Files

Students

For students doing work on the Horizon programs, you will need to access and save your work files through Darwin. The following linked article details the entire process:

Darwin and Horizon (Students)

Faculty/Staff

When working on Horizon, Faculty/Staff must save their files to the hard drive on their own computers. During the initial Horizon setup process, you may have been prompted to allow access to local and removable storage. If you selected it then, you can skip this section. Otherwise, below are instructions on how to set that up:

For Mac Users:

  1. Click VMware Horizon Client menu (make sure the Horizon application is currently selected, and it will appear in the top left corner)
  2. Select Preferences
  3. Click the Sharing tab
  4. Click the plus (+) sign
  5. Browse for the folder you would like to make available, then click “Add”.
  6. The new location will then appear in the Folder list. Close Preferences when done.

Then once you try to open a file on any of the Horizon programs, look for [selected folder] on [computername] from the Look-In list.

For PC Users: 

  1. Click the gear icon in the top right corner of the window
  2. Select Sharing
  3. Click ADD
  4. Browse for the folder you would like to make available and click OK

When you save a file, the location you added above will appear as [selected folder] on [computername] in the folder list.

Can I run Horizon MyApps from my phone or tablet?

Yes! A “VMWARE Horizon Client” app is available for iOS, Android, and Windows Phone.

Is there anything I can do if I have technical problems?

If your computer freezes or you have other problems, try the following:

  1. From the VMWare Horizon Client window (not inside one of the software programs), click the gear icon in the upper right and select RESET.
  2. Uninstall the VMWare Horizon Client and reinstall it.
  3. For Sharing issues:
    • On Mac: Go to System Preferences. Under “Sharing” select “allow access to [username].”
    • On PC: Go to the gear in the top right corner of the window. Under “Sharing” select “allow access to [username].”

If neither of these steps corrects your problem, contact the IT Help Desk at helpdesk@goucher.edu for further assistance.

Darwin and Horizon (for Students)

For Goucher students that are doing work on programs accessed through Horizon (SPSS, MatLab, etc.), your work files will need to be stored and accessed on your user folder on Darwin (the network storage drive for students). Below are instructions for how to use Darwin and Horizon based on your computer’s operating system:

Darwin Instructions (Mac)

Darwin Instructions (Windows)

Common Printing Problems with Macs (Faculty/Staff)

There are two main errors that occur when sending print jobs on a Mac on campus:

  • You get a “Hold for Authentication” error
  • The printer pauses itself (even after you trying resuming it multiple times)

Hold for Authentication

This error (shown above) occurs when the password your computer has saved doesn’t match what your current Goucher password is in the system. This usually happens after changing your Goucher account password. This is how to fix it:

  • Open the printer queue window. If you just tried to send the print job, it is likely showing a printer icon on your Dock with a warning symbol on it, which will take you to the queue window.
    • If you do not see a printer icon on the Dock, You can also click on the magnifying glass in the top right corner and search for “Printers & Scanners”. The Printers window will appear; double-click the printer on the left-side panel that is throwing the error.
  • Next to the print job that’s being held, there are two buttons. One has an X on it, and the other is a circular arrow. Click the circular arrow button.
  • A window will pop up asking for your credentials. Make sure your username is in the username field, and re-type in your new Goucher password in the password field.
    • Remember to click the check box to save it to your keychain.
  • Click OK.

The print job should now properly send. You may have to repeat this for all of the remaining jobs that are being held (or you can cancel them and re-print).

Printer Repeatedly Pausing (Even After Resuming)

This primarily occurs because your computer is connected to GoucherGuest and not GoucherWIFI. Click on the WiFi icon in the top right corner on your screen, and switch your computer to GoucherWIFI.
If the computer still keeps connecting to GoucherGuest, you may need to remove GoucherGuest from your saved networks list. This article details the steps on how to do that: How to remove a saved WiFi network in Mac OS X

If neither of those two fixes resolve the issue, please contact the Help Desk.

How to forward Goucher email

Directions for forwarding email are based on what kind of email account you have. The following links are from Microsoft and Google’s support sites, respectively:

If your email address ends in ‘@goucher.edu’:
How to forward emails in Office 365

If your email address ends in ‘@mail.goucher.edu’:
How to forward emails in Gmail

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

How to Create a Black & White Printer Default Preset on Macs

On Macs, the default printer setting, or preset, for the Sharp color copiers is set to Automatic for color which causes the printer to think you are printing in color even though the document may be in black and white. Please follow the instructions below to create a preset that will allow you to print in Black & White:

1. Launch Microsoft Word and under the File menu, select Print to bring up the printer settings.

2. Select Copies & Pages to reveal the drop down menu and select Color from the list.

3. Then in the Color Mode field, change the setting to Black and White.

4. Click the lock in the Save Settings

5. Select PRINT.

 

 

To print using the new B/W preset:

1. Go to any program and select Print from the File menu

2. Ensure the Presets setting displays “Last Used Settings”

 

3. Click Print as usual

Your job should then print in black and white. If you want to print in color then continue to use the original Default Settings preset.

Guide to Online Goucher Services for Faculty

 

NAME OF SERVICE LINK TO SITE WHAT IT DOES
Goucher Portal Portal.goucher.edu
  • Provides you with links to all campus systems, access to information, and campus services.
MyGoucher My.goucher.edu
  • Use for official course roster and for grades
  • More support: MyGoucher FAQs
Canvas Canvas.goucher.edu
  • Use as a course website; enrollment is automatic
  • Share materials with your students
  • More support: Canvas Support Page
Canvas Studio  Canvas.goucher.edu
  • Actively collaborate with students through video and audio media
  • Share comments on a media timeline
  • Create video-format quizzes
  • More support: Canvas Studio Resources
Canvas Conference Canvas.goucher.edu
  • Use for online meetings with students
  • Available in every Canvas course site
Portfolium Link inside every Canvas course

Can also setup direct login at https://portfolium.com/join

  • Have students upload and reflect on showcase learning experiences
  • Used in some courses to assess Goucher Commons requirements
  • More support: Portfolium FAQs
e2 Campus Notifications Tinyurl.com/e2-campus-goucher
  • Receive information about weather-related delays or emergencies
Password change Password.goucher.edu
  • Update your Goucher password