Author Archives: Alexander Rosas

How to Connect to Goucher VPN

Description:

VPN, short for Virtual Private Network, is a secure connection from a computer to a private network (such as Goucher College) over the internet. A VPN connection allows users who are away from campus to access files or websites usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus. This includes both GoucherGuest and GoucherWiFi.

Steps:

PC:

  1. Open the Start menu in the bottom left, and type in “Cisco.”
  2. Open the “Cisco AnyConnect Secure Mobility Client” application from the list of results.
  3. If you do not see Cisco in Search, reinstall the application using our Setting Up a VPN Connection guide. You may also find the VPN client under the “Cisco” folder in “All Apps” on your Start menu.
  4. Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
  5. From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
  6. Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Mac:

  1. Click the Spotlight icon in the top right, on the menu bar and type in “Cisco”
  2. Open “Cisco AnyConnect Secure Mobility Client.app”
  3. If you do not see Cisco in Spotlight Search, reinstall the application from Self Service on your Mac, or otherwise see our Setting Up a VPN Connection guide. You can also find the application within your Applications folder.
  4. Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
  5. From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
  6. Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Hold for Authentication Error

Hold for Authentication Error – Why this Happens

The “Hold for Authentication” error, as shown below is common on Apple devices. This error is caused when incorrect credentials are entered when going to print. Your Mac by default, will attempt to use the local account name on your computer to login to the printer and save it to the keychain.  If you do not change the name from the Mac login to your Goucher username (ex. in the format of either josmi001 or jsmith) this error will occur. If those credentials are saved to to the keychain, this error will continue to occur on any future print jobs. This error also occurs if your password changes or expires without updating the keychain

Please note, you should always be on GoucherWiFi, not GoucherGuest when printing.

There are two solutions to this issue.

How to Resolve it

1. Refresh the Print Job

This is the easiest and quickest solution, although it may not work on some older Macs. On your dock, there is a printer icon with an exclamation mark as shown.

Click on the printer icon to open up your print queue. From there, you’ll see a list of your current print jobs.

Click the refresh icon,   you should now see a window to enter in a new username and password for the printer.

Remove the default username from the name field, if it’s not your Goucher username. Then enter in your Goucher credentials in the format of ‘josmi001’ (or jsmith for older accounts) as shown below.

Click “Ok” and your print job should begin processing. If the credentials were correct, the print job should disappear from the print queue as shown below. Otherwise if incorrect credentials were entered, the printer will once again show a “Hold for Authentication” error.

1. Delete the saved credentials from your keychain

Note, this is an advanced troubleshooting step. Please contact the Helpdesk if you need assistance with this.

If the above steps do not work for you, it is likely caused by incorrect credentials that have been saved to the keychain. To resolve this, open up Spotlight Search in the top right, type in “Keychain Access.app” then press enter.

In the Keychain Access application that opens, select ‘login’ under ‘Default Keychains’ and then select the ‘Passwords’ tab as shown.

Scroll down until you find the keychain password for the printer, (faculty_print_bw, secure_print_color, etc) The printer password will have an @ symbol next to the name, and will be marked as a “network password.”

Press and hold the Control key while you click on the printer keychain, then select ‘Delete’

Confirm that you want to delete the keychain password. Then, attempt to print again. You should be prompted to enter in new credentials for the printer. Enter in your username in the format of “josmi001” (or jsmith for some staff/faculty) and your Goucher password, as shown.

If you find that you are not prompted for new credentials when going to print, restart your computer and try again.

 

If you have any further questions, please contact the Helpdesk at Helpdesk@goucher.edu

Update Windows Credentials

Windows Credentials Errors – Why this Happens

For Goucher staff and faculty, your account password will expire every six months. If you are connected to GoucherWiFi or ethernet at the time it is changed, this password will update automatically on your Dell or Lenovo computer.

However, if you are not connected to either GoucherWiFi or ethernet,  the Windows credentials locally saved to your PC may not match your new password. This can also happen if the laptop experiences any connectivity issues. If you are logging into your laptop using your old password, but logging into Goucher systems and web pages using your new password, you are likely experiencing this issue.

This error can cause connection issues to systems which uses your Windows credentials to sign-in, which includes Microsoft applications such as Outlook or Dynamics. It can also cause errors connecting to GoucherWiFi, preventing users from accessing printers, or on-premise services like Magellan or InsideGoucher. As the computer is attempting to sign in with outdated credentials, you will be unable to connect to GoucherWiFi in order to connect and update them. There are currently two solutions to this error, depending if you are onsite or remote.

How to Resolve it

1. On Campus

The first solution is to plug your computer into ethernet. If you have an office phone, you will likely have an ethernet cable coming out of this device from the “PC” port. Plug the ethernet cable from the phone into your PC. Do not unplug the phone from the wall. If you find that you need an extra ethernet cable, or you do not have an ethernet adapter to properly connect your device, please contact the Helpdesk at helpdesk@goucher.edu.

Once it is connected the WiFi symbol in the bottom right of your PC should change to to showing you are connected to the Goucher network. Once connected, restart your PC, and log back into your account with your updated password. At this point you can disconnect from the ethernet and connect back to GoucherWiFi.

2. Remote

To update your laptop’s credentials remotely, you will first need to sign into VPN. The VPN client is the Cisco AnyConnect Secure Mobility Client. If you do not have the VPN client already installed on your device, please follow the steps for installing and signing into the VPN here.

Once you are signed into VPN, and are on the Goucher network, you will need to lock the laptop, and then sign back in. To do so, you may either press Windows Key and ‘L’ at the same time, or press CTRL, ALT, DELETE at the same time, and choose “Lock” from the list of options.

Once the laptop is locked, you should be brought back to a login screen. From here, enter in your updated password. This will update your Windows credentials and allow you to sign into all systems. If you experience any further errors, restart your device and then log back in.

 

If you find that these steps do not work for you and you need additional assistance, please contact the Helpdesk at helpdesk@goucher.edu

 

 

 

 

Change your Goucher account password

Change your password from the Office365 portal

  1. Go to https://office.goucher.edu and sign in with your Microsoft ID (ex. josmi001@goucher.edu) and Goucher password. If you are already signed in, skip to Step 3.

    Office365 Login Page

  2. If this is your first time signing in to Office365, or you have not yet registered for Multi-Factor Authentication , you will be prompted to set up your verification methods. Please see our Knowledgebase article on MFA setup for details.

    Setting up Multi-Factor Authentication

  3. Once logged in, click on the Settings icon in the top right then select the “Change your password” option.

    Change your password

  4. Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.

Change password window

Change your password from your Outlook inbox

  1.  Go to https://www.outlook.com/goucher.edu to sign in with your current Microsoft ID (ex. josmi001@goucher.edu and Goucher password.
  2. Then, go to your Profile in the top right and click on View Account. In the new window that opens, go to the Password tile and select Change password

    Password tile

  3. Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.

    Change password window

Reset your password from the Office365 login page

  1. Go to https://office.goucher.edu and enter in your Microsoft ID (ex. josmi001@goucher.edu)
  2. Choose the “Forgot my password” option

    Forgot my password reset

  3. In the next window, enter in your Microsoft ID and the characters in the picture to recover your account. You can also access this page directly to reset your password.

    Account Recovery

  4. Select the verification method to confirm access to your account.

    Verification methods

  5. Reset your Goucher password. If your password is not accepted, please review our password criteria on the Password Management FAQs page.

    Reset password

If you are unable to reset your password using the Office 365 reset password link, please contact the Helpdesk for assistance at 410-337-6322

 

Need further assistance? First check out the Password Management FAQs page.