Category Archives: Network, Wifi and Security

Faculty/Staff Macbook Pro: Apple ID FAQs

  1. What is an Apple ID?
  2. If Goucher IT manages my Mac, why do I need an Apple ID?
  3. What if I have more questions about my Apple ID?
  4. What if I forget my Apple ID or Password?


What is an Apple ID?

An Apple ID is your account for everything that comes directly from Apple. This could include:

  • iTunes Music, Movies, and TV Shows
  • Podcasts
  • iBooks
  • iPhone and iPad Apps
  • Mac App Store Apps

Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)

Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.


If Goucher IT manages my Mac, why do I need an Apple ID?

In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!

apple appsBy opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.

Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!

The apps you’ll get include:

  • Pages: an Apple version of Word
  • Numbers: an Apple version of Excel
  • Keynote: an Apple version of Powerpoint
  • iPhoto: a fantastic photo organizing, editing, and sharing application
  • iMovie: an easy-to-use video editing and sharing application
  • Garageband: an introduction to digital audio recording and music making


What if I have more questions about my Apple ID?

Apple’s Knowledge Base has a great set of Frequently Asked Questions about Apple IDs. You can find it at:


What if I forget my Apple ID or Password?

Visit Apple’s reset page at, and you’ll be walked through the process of resetting your Apple ID.

As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!

Guide to Online Goucher Services for Faculty


Goucher Portal
  • Provides you with links to all campus systems, access to information, and campus services.
  • Use for official course roster and for grades
  • More support: MyGoucher FAQs
  • Use as a course website; enrollment is automatic
  • Share materials with your students
  • More support: Canvas Support Page
Canvas Studio
  • Actively collaborate with students through video and audio media
  • Share comments on a media timeline
  • Create video-format quizzes
  • More support: Canvas Studio Resources
Teams Video Conferencing Share meeting link with participants where needed, such as inside a Canvas course or through email.
Portfolium Link inside every Canvas course

Can also setup direct login at

  • Have students upload and reflect on showcase learning experiences
  • Used in some courses to assess Goucher Commons requirements
  • More support: Portfolium FAQs
e2 Campus Notifications
  • Receive information about weather-related delays or emergencies
Password change
  • Update your Goucher password

Resetting Your Default Keychain Password

Mac Users should update their keychain passwords any time they update their Goucher password.  This step is necessary for Mac users if they want to avoid losing any other saved non-Goucher passwords that are stored in their keychain.

To Reset your default keychain password on Mac OS X 10.4, Mac OS X 10.5, and Mac OS X 10.6 Snow Leopard or later:

1.       Open Keychain Access, which is in the Utilities folder within the Applications folder.

2.       From the Keychain Access menu, choose Preferences.

3.       Click General, then click Reset My Default Keychain.

4.       Authenticate with your new Goucher login password.

5.       Quit Keychain Access.

6.       Restart your computer.

Setting Up A VPN Connection


VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.


  1. Open a web browser and go to
  2. Select Goucher_Network from the Group drop-down list.
  3. Enter your Goucher username and password, then click Login.
  4. The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process. NOTE: On the last step of those instructions (Step 9), type in as the VPN address instead of what’s shown in that picture.
  5. Click the download link and follow the prompts.

If you run into any problems, please contact

I am unable to access files on Darwin/Magellan. How do I know if it’s just my computer or a system wide problem?

First check to see if anyone else in your dorm room, floor or office is experiencing the same problem.  If so, then the problem could be system wide and you can confirm that by either checking the status online by going to our Facebook page.  You can also check via phone by dialing 6322 and select option 3.

I am getting intermittent connection to the network in my dorm room. Who do I contact to resolve this problem?

First make sure that you are only connected to the network using an Ethernet cable in your room.  If you also have wireless enabled, it may interfere with the wired connection.  Disable your wireless connection and see if the problem persists.  If you continue to experience problems with your wired connection please contact the Help Desk.

I’ve logged on to my office computer and am able to access the Internet and Outlook but, my network drives are not appearing. What should I do?

Network drives are mapped automatically through a program called Desktop Authority when you log onto your computer.  If some or all of your network drives are missing, log off and log back on to see if the drives will appear.  Please contact the Help Desk if that does not resolve the problem.

How to access Darwin or Magellan

Need to get to a file stored on the network from off-campus? Never fear!

Before you begin:

  • For faculty/staff workstations, if you are on campus, try logging off and back on again to reset your automatic server connections.
  • If you are off-campus, you must have a working VPN connection first. If needed, follow the steps in Setting Up A VPN Connection. A high-speed cable or DSL internet connection is required.


How to Access Network Folders [Windows 10] (4-3-2019)

How to Access Network Folders in Windows 7 & 8 (09-11-17)

How to Access Network Folders in MacOS (10-11-19)