Category Archives: Network, Wifi and Security

Password Management FAQs

Here are some answers to common questions about resetting your password using Microsoft 365.

How do I register with Microsoft 365 to reset my password?

If you have Multi-Factor Authentication enabled on your account, you can reset your password by choosing the ‘Forgot Password” link when signing in, or the “Can’t access your account” option when signing into Office 365 and email. You can also access Microsoft’s direct password reset link here

If you do not have Multi-Factor Authentication already set up, please see our Knowledgebase article found here.

Office365/Outlook Login

If you are already logged into Office 365, you can reset your password by going to the Settings icon in the top right then select the “Change your Password” option

Changing password in Office 365

What are the criteria for resetting my password?

Your password must be at least 8 characters in length and must meet 3 of the following 4 criteria:

English uppercase letters
English lowercase letters
Numeric characters (0-9)
Non-alphanumeric characters (ie., !, ?, @, #, etc.)

An example of a strong password is one that contains at least 4 words put together as a phrase which also includes numbers and alphanumeric characters. Commonly used or weak passwords will not be accepted when attempting to reset your password.

How often do I need to reset my password?

Faculty/Staff are required to reset their password every 180 days, or every six months. Students are not required to reset their password but should as often as possible as part of a good Internet security protocol.

I have a new phone number or authenticator app. How do I update my information?

In order to update your MFA, you can sign into your Office 365 portal, go to your Profile in the top right, then click on View Account. In the new window that opens, go to Security Info -> Update Info to manage your verification methods.

Security Methods Page

Can I unlock my account?

You may only unlock your account while resetting your password. If you need to unlock your account without resetting the password, please contact the Helpdesk for assistance.

I have a Gmail account from Goucher, can I still use Microsoft 365 to reset your password?

Yes, you can. As long as you are enrolled in Multi-factor authentication through your Office365 account.

I receive an error when I try to reset my password? What should I do?

Most errors should explain the problem. Please try again making sure that you are entering the correct information. If further assistance is needed, please contact the IT Help Desk.

Faculty/Staff Macbook Pro: Password and Keychain FAQs

How do I change my password?
What if I change my password another way?
What is a “keychain?”
What do keychain errors mean?
What if I can’t remember my old password?
My keychain or password problem isn’t listed here.

How do I change my password?

Every 180 days, Goucher faculty and staff must change their account passwords for security purposes. Besides receiving the standard email warnings that it is near time to change passwords, Mac users will receive a secondary warning on their login screens.

It’s best to change your password by clicking this “Change Password” button when it appears, because it will automatically change your keychain password as well!

What if I change my password another way?

If you change your password through a different method, the first time you log in, you will receive this error message:

At this time, click the highlighted “Update Keychain Password” button. Your Mac will then ask you to enter both your previous password, and your new password. This will successfully update your keychain password!

What is a “keychain?”

A keychain is your Mac’s way of storing sensitive credentials in a secure way. Keychains are encrypted files that can contain passwords, security information for our network, and can even personal information, such as credit card numbers and address information.

Every keychain has its own password, and the info can only be accessed, or “unlocked,” by entering that password in.

When you log in to your Mac for the first time, it automatically creates a keychain called “Login,” that it will use to store your information. It will set the keychain password to be the same as your login password. This is the preferred method, because your Mac will automatically unlock your keychain once you login, allowing itself to access what you stored there.

What do keychain errors mean?

If your keychain password and your account password aren’t the same, you will get this kind of error:

safari_keychain

This error means that the application “Safari” wants to access some secure information stored in your keychain. For example, it could be the password to your Facebook account. But because your keychain password and login password are different, your keychain wasn’t unlocked when you logged in, so Safari is asking you to enter the keychain password to unlock it.

Please contact the HelpDesk for assistance in making your keychain passwords match. You will need to know what your keychain password is in order for us to fix the keychains. It’s usually what your account password was before your most recent changed.

What if I can’t remember my old password?

If you can’t remember your old password so that we can fix your keychain, we can still make the error go away by erasing your old keychain and building a new one. Please contact the HelpDdesk for assistance with this.

Changing your password will only have minor effects on the way you use your Mac. You may have to re-enter your passwords or information for a few things, such as:

Website passwords (Facebook, Twitter, Amazon, etc.)
Email accounts (Both Goucher and any personal accounts being used)
AutoFill forms (such as shipping addresses when online shopping)
WiFi passwords for non-Goucher networks

My keychain or password problem isn’t listed here.

Please contact the HelpDesk by emailing helpdesk@goucher.edu, and we’ll be happy to assist you with any other keychain problems you may be experiencing.

Faculty/Staff Macbook Pro: Apple ID FAQs

What is an Apple ID?
If Goucher IT manages my Mac, why do I need an Apple ID?
What if I have more questions about my Apple ID?
What if I forget my Apple ID or Password?

What is an Apple ID?

An Apple ID is your account for everything that comes directly from Apple. This could include:

iTunes Music, Movies, and TV Shows
Podcasts
iBooks
iPhone and iPad Apps
Mac App Store Apps

Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)

Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.

If Goucher IT manages my Mac, why do I need an Apple ID?

In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!

apple apps By opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.

Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!

The apps you’ll get include:

Pages: an Apple version of Word
Numbers: an Apple version of Excel
Keynote: an Apple version of Powerpoint
iPhoto: a fantastic photo organizing, editing, and sharing application
iMovie: an easy-to-use video editing and sharing application
Garageband: an introduction to digital audio recording and music making

What if I have more questions about my Apple ID?

Apple’s Knowledge Base has a great set of Frequently Asked Questions about Apple IDs. You can find it at: http://support.apple.com/kb/ht5622

What if I forget my Apple ID or Password?

Visit Apple’s reset page at http://iforgot.apple.com, and you’ll be walked through the process of resetting your Apple ID.

As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!

Guide to Online Goucher Services for Faculty

NAME OF SERVICE	LINK TO SITE	WHAT IT DOES
Goucher Portal	Portal.goucher.edu	Provides you with links to all campus systems, access to information, and campus services.
MyGoucher	My.goucher.edu	Use for official course roster and for grades More support: MyGoucher FAQs
Canvas	Canvas.goucher.edu	Use as a course website; enrollment is automatic Share materials with your students More support: Canvas Support Page
Canvas Studio	Canvas.goucher.edu	Actively collaborate with students through video and audio media Share comments on a media timeline Create video-format quizzes More support: Canvas Studio Resources
Canvas Conference	Canvas.goucher.edu	Use for online meetings with students Available in every Canvas course site
Portfolium	Link inside every Canvas course Can also setup direct login at https://portfolium.com/join	Have students upload and reflect on showcase learning experiences Used in some courses to assess Goucher Commons requirements More support: Portfolium FAQs
e2 Campus Notifications	Tinyurl.com/e2-campus-goucher	Receive information about weather-related delays or emergencies
Password change	Password.goucher.edu	Update your Goucher password

Resetting Your Default Keychain Password

Mac Users should update their keychain passwords any time they update their Goucher password. This step is necessary for Mac users if they want to avoid losing any other saved non-Goucher passwords that are stored in their keychain.

To Reset your default keychain password on Mac OS X 10.4, Mac OS X 10.5, and Mac OS X 10.6 Snow Leopard or later:

1. Open Keychain Access, which is in the Utilities folder within the Applications folder.

2. From the Keychain Access menu, choose Preferences.

3. Click General, then click Reset My Default Keychain.

4. Authenticate with your new Goucher login password.

5. Quit Keychain Access.

6. Restart your computer.

Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

Open a web browser and go to remote.goucher.edu.
Select Goucher_Network from the Group drop-down list.
Enter your Goucher username and password, then click Login.
The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process. NOTE: On the last step of those instructions (Step 9), type in https://remote.goucher.edu as the VPN address instead of what’s shown in that picture.
Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.

I am unable to access files on Darwin/Magellan. How do I know if it’s just my computer or a system wide problem?

First check to see if anyone else in your dorm room, floor or office is experiencing the same problem. If so, then the problem could be system wide and you can confirm that by either checking the status online by going to our Facebook page. You can also check via phone by dialing 6322 and select option 3.

I am getting intermittent connection to the network in my dorm room. Who do I contact to resolve this problem?

First make sure that you are only connected to the network using an Ethernet cable in your room. If you also have wireless enabled, it may interfere with the wired connection. Disable your wireless connection and see if the problem persists. If you continue to experience problems with your wired connection please contact the Help Desk.

I’ve logged on to my office computer and am able to access the Internet and Outlook but, my network drives are not appearing. What should I do?

Network drives are mapped automatically through a program called Desktop Authority when you log onto your computer. If some or all of your network drives are missing, log off and log back on to see if the drives will appear. Please contact the Help Desk if that does not resolve the problem.

How to access Darwin or Magellan

Need to get to a file stored on the network from off-campus? Never fear!

Before you begin:

For faculty/staff workstations, if you are on campus, try logging off and back on again to reset your automatic server connections.
If you are off-campus, you must have a working VPN connection first. If needed, follow the steps in Setting Up A VPN Connection. A high-speed cable or DSL internet connection is required.

Download:

How to Access Network Folders [Windows 10] (4-3-2019)

How to Access Network Folders in Windows 7 & 8 (09-11-17)

How to Access Network Folders in MacOS (10-11-19)