Here are some answers to common questions about resetting your password using the Password Management site:
Do I need to register in Enrollment Center every time I need to change my password?
No. You only need to register once and then you can access the Recovery Center as many times as you need to reset or change your password or unlock your account.
Can I still reset my password even if I forget It?
Yes. Select 1 of the 3 options to reset your password. You can chose to reset via SMS (text), Email or Challenge Questions.
What are the criteria for resetting my password?
Your password must be at least 8 characters in length and must meet 3 of the following 4 criteria:
- English uppercase letters
- English lowercase letters
- Numeric characters (0-9)
- Non-alphanumeric characters (ie., !, ?, @, #, etc.)
An example of a strong password is one that contains at least 4 words put together as a phrase which also includes numbers and alphanumeric characters.
How often do I need to reset my password?
Faculty/Staff are required to reset their password every 180 days. Students are not required to reset their password but should as often as possible as part of a good Internet security protocol.
Can I enter my Goucher email address during registration?
Using your Goucher email address as an alternative address will not work. if you provide the Goucher address, you will not receive the code needed to verify your identity since your account will either be locked or inaccessible due to forgetting your password.
Is It required to enter a phone number and alternative email address?
You do not need to enter your phone number or alternate email address if you do not want to. Simply leave the fields blank and continue to the challenge questions. However, providing your phone number and/or personal email address gives an alternative option to verifying your identity by sending a code via text or email.
I have a new phone number. How do I update my information?
In order to update information you entered in Enrollment Center, go back to www.password.goucher.edu and click the Enrollment Center link. Then go through the steps again to register. This will overwrite any information you entered previously.
Can I unlock my account?
Yes. If you’ve already enrolled in Password Management, then go to the Recovery Center and select the option to unlock your account. Note: the option may only be accessible if your account is actually locked.
I’m an alumnae/i. Can I use Password Management to reset my password?
Unfortunately, alumnae/i will still need to call the Help Desk in order to reset their password. Access to certain sites are limited due to the alumnae/i status.
I receive an error when I try to reset my password? What should I do?
Most errors should explain the problem. Please try again making sure that you are entering the correct information. If further assistance is needed, please contact the IT Help Desk.