Author Archives: training

RPNow Proctored Exam FAQs

 

**Discontinued**

RPNow was a online test proctoring service put into place during the Fall 2020 and Spring 2021 semesters due to the Covid-19 Pandemic. Questions related to the availability of this service in the future should be addressed to the Office of the Provost.

Goucher Zoom Accounts

Goucher College uses Zoom to host online web meetings. Current faculty, staff, and students can use Zoom to collaborate synchronously online with or without a webcam. Use the following instructions to get started, upgrade your account (faculty/staff only), test your settings, see tips, or get technical assistance.


Sign In / Create an account (Web browser) 

Accounts are created automatically the first time a user logs in successfully on our site.

    1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
      *If the Sign In link or Goucher login page do not appear, your browser is logging you in  to a Zoom account automatically. To sign into a different account, you will need to…
      – Click your profile icon and choose “Sign Out”, then CLOSE YOUR BROWSER
      – Open and sign-out of the Zoom software installed on your Mac or Windows computer, then CLOSE THIS SOFTWARE
      – Restart your browser and start step one over.
      *You might be prompted to “switch accounts” if you previously had a personal Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site. 
    2. Enter your Goucher username (NOT email) and password to continue. A licensed account will be created for you automatically. 

Sign In From Desktop Software

Once your account is created (see above), you will often be prompted to “Open Zoom Meetings” to join or run meetings using the Zoom desktop software. Should you need to sign-in from the software screen, click the “Sign In with SSO” button, and then type goucher as the company domain to proceed.

 


Join A Test Meeting

You can join a test Zoom meeting to familiarize yourself with Zoom controls and test your microphone/speakers before joining a Zoom meeting. You can also test your video or audio while in a Zoom meeting. Note that users in a Zoom test meeting are added as participants, not hosts, so host features such as sharing and recording are not available for testing.


Use Zoom Add-ins

Add Zoom To A Canvas Course
Instructors can schedule and start Zoom meetings directly from their Canvas course(s) using the Canvas Zoom tool. To start, add Zoom to your Canvas course navigation through the course settings. Once added, click the link to access your Zoom meeting information. Here you can create new meetings or start meetings already scheduled.

Students will see a list of scheduled meetings for just this class along with a JOIN button. They will not see meetings scheduled with other classes. Click here for more details.

Add Zoom Outlook Plug-in
The Outlook Plug-in for Zoom is available to add to your Outlook calendar for synchronized meeting scheduling. The plug-in is available to download and install on the Goucher Zoom site meetings screen. When prompted to Sign In, click the “Sign in with SSO” button underneath the password fields, and then type goucher as the company domain to proceed.


Add Live Transcriptions to Your Meeting as a Host (Highly Recommended)

Zoom hosts can enable a side panel in their meetings that automatically transcribes spoken words to text for participants to follow (much like closed captioning).  Here’s how…

IN-MEETING FOR HOSTS

When hosting a meeting, click the LIVE TRANSCRIPT button on the host toolbar (1), and then select ENABLE AUTO-TRANSCRIPTION from the pop-up window (2). If your window is too small to display the entire host toolbar, you will need to click the MORE (3) button first.

IN-MEETING FOR PARTICIPANTS:

When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available. If live transcription is available, click Live Transcript, and then select Show Subtitle.

 

VIEWING IN CLOUD RECORDINGS:

Audio transcription is turned on for cloud recordings by default*. When recordings are played, the transcribed text appears on the right-hand side of the video. To display the transcript as closed captions while playing a recording, click the CC icon at the bottom right of the screen.
*Note that the audio transcript may take additional time to process after the cloud recording video/audio has processed.

For more detailed information on downloading, viewing, and editing audio transcription saved to a cloud recording, visit this Zoom Support article.


Get Training and Technical Assistance

Have a question about using Zoom? We rely on the Zoom Help Center to provide technical assistance for our Zoom users. Refer to this this page first for helpful instructions, training videos, and answers to questions about how to use Zoom. The video tutorials are particularly useful.

Goucher users can submit a support request to Zoom by online submission or by initiating a chat using the chat bubble available on the Zoom web page.

Questions not answered after contacting the Zoom Help Center should be directed to helpdesk@goucher.edu.

Report a Classroom Emergency (Faculty)

When should faculty call the classroom emergency line vs. the Help Desk?

Call or email the Help Desk when you need to:

  • Schedule for assistance for your class ahead of time
  • Review the equipment in a new room
  • Report a problem that occurred after hours or didn’t disrupt the class

Call the Classroom Emergency line when your class is already in session and the AV system isn’t working. There may be a delay if you call the Help Desk number. When you do need emergency assistance, call 410-337-3290 and leave a message with the following information:

Name

Room

Description of problem

Call back number

We highly recommend saving this number as a contact in your cell phone. Classroom emergency support is available Monday through Thursday, 7:30am to 8pm and Friday, 7:30am to 7pm during fall and spring semesters.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0

Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

  1. Open a web browser and go to remote.goucher.edu.
  2. Select Goucher_Network from the Group drop-down list.
  3. Enter your Goucher username and password, then click Login.
  4. The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process. NOTE: On the last step of those instructions (Step 9), type in https://remote.goucher.edu as the VPN address instead of what’s shown in that picture.
  5. Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.