Author Archives: training

Using Microsoft Teams As A Student

Teams is a Microsoft communication tool used at Goucher for virtual class meetings or other video conferencing sessions. Teams is included in your Goucher Office 365 account, so it is available to every student to use for free while they are taking classes.

Installing the Teams Software

Microsoft Teams is included with Goucher Office 365 accounts and can be installed on PCs, Macs, and mobile devices, or used directly in a web browser.

    • The Teams software or app* – Download Teams for work or school on your PC or Mac desktop, iOS, or Android.
      *Recommended for the best experience

      For Windows Desktop downloads choose “Teams for work or school”. 

    • Or A Web Browser – Go to https://teams.microsoft.com.
      The browser client can also be used although it does have limitations when compared to using the installed client software or app above. Chrome or Edge are considered the best browsers for Teams Meetings. Make sure your browser has been updated to the latest version. For more information about supported browsers see Web clients for Microsoft Teams.

Logging into Teams

Log into your Goucher Teams account using the same format used to log into your email and other Office 365 software – username@goucher.edu (NOT firstname.lastname) and your Goucher password. You can double-check that you are logged in by clicking the profile picture in the top right corner.

Note for Windows Users: If you already have a TEAMS account with another organization, you can select “add account” on the log in screen to add your Goucher account. Click here to see more information on managing multiple accounts in Teams. This feature is only available to users who have upgraded to “New Teams” and will be available to Mac users soon.

Pre-meeting Check: Confirm Your Settings and Make a Test Call

Confirm or change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more  Select to see more options  next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera’s video.

Make a test call

To make a test call, select Settings and more  Select to see more options  next to your profile picture at the top of Teams and then choose Settings > Devices.

Choose Make a test call under Audio devices.

In a test call, you’ll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you’ll get a summary of the test call, and you can go to your device settings to make changes.

Notes: 

    • The test call feature is only available in English for now. Additional languages are coming soon.
    • Test recordings are deleted immediately after the call. They are not retained or used by Microsoft.
    • The test call feature is currently only available in Teams desktop app for Windows and Mac.

Joining a Teams Meeting

The most common way to join a meeting is by clicking on a link shared with you in Canvas or through an email.

  1. Click the link shared with you in Canvas or in an email message.
    Picture of Join Link from Email

    Example of Join Link from Email  Example of Join Link from CanvasExample of Join Link from Canvas

  2. A new window will appear asking if you want to join the meeting from the Teams app (1) or from your browser (2). Click one of these options to continue.
  3. If you join from the Teams app, you’ll start with a screen where you can check your camera and audio settings. Hit JOIN NOW to continue into the meeting space. If you join from your browser, you may be prompted to allow the browser to access your camera and mic before proceeding into the meeting.
  4. Depending on how the host configured your meeting, you may be taken to a lobby to wait to be admitted or you may join the meeting immediately.

Participating in a Teams Meeting

When a Teams Meeting is in progress, the Meeting Controls toolbar becomes available to all participants at the top of the screen. Microsoft has online guides for how to use this toolbar, including how to Share Your Screen, Mute/UnMute, Raise Your Hand, and lots more (see the left sidebar from any of these pages for more participation tips).


Adjusting Your View in a Meeting

Teams tries to anticipate what you’ll want to see in a meeting. If someone starts speaking, their video or profile image is shown more prominently. If someone shares their screen, that content will take main stage. But if you’d rather see something else, there are a few ways to tell Teams.

  • Switch between people and content– If someone’s presenting a PowerPoint or other content, switch between viewing their content and the people in the room by clicking the video or content you want to see.
  • Pin a video– Right-click a video within the meeting and select Pin. The video will be shown regardless of who’s currently speaking. You can pin multiple videos or right-click any pinned video and select Unpin at any time.
  • Reframe a video– Teams may crop your video to better fit the screen. If you want to change this, right-click the video and select Fit to frame to view the entire video. To see a closer, cropped view, right-click the video and select Fill frame.

Changing Display Name or Adding Pronouns

Users can choose to go by a chosen name rather than their legal name for work or study at Goucher. Please see our post Display Names and Pronouns for more information.

Note that pronouns are not added to the display name in Teams. Instead, pronouns are added to the user’s profile. Click a profile picture to open a user’s profile page and look under their name for any pronouns intentionally added by that user.

Troubleshooting Tips

Here are some self-help tips to resolving most technical issues with Microsoft Teams.

  • For best results, use the Teams app rather than the web version.
  • If you have to use the web version, switch to using Chrome or Edge if necessary and ensure your browser is updated to the latest version.
  • Make sure you are signed into your Goucher Teams account. Signing out of Teams and back in again is also a common fix to many problems. To sign out, select your Profile icon and choose SIGN OUT. Sign back in with your Goucher username@goucher.edu and password.
  • If you are experiencing low internet connectivity issues, try closing other apps that also use your internet bandwidth. You can also reduce the amount of bandwidth needed by turning off your own camera or the video feed from others (click on VIEW on the toolbar, select MORE OPTIONS, and then click TURN OFF INCOMING VIDEO).

 

 

Display Names and Pronouns

Display Name

By default, many of our systems are automatically populated with your legal name. If you wish to be addressed by a chosen name instead of a legal name in your regular Goucher work and communications, please follow the guidelines in the Registrar’s Name Change Policy.

Some highlights from this policy include:

  • Employees, including student employees, should update their preferred name choices in Workday using the Change Your Preferred Name job aid.
  • Academic users (such as faculty and students) should enter their preferred first name* in MyGoucher using the steps in the Registrar’s Name Change Policy document.
    • Only enter your preferred first name under “Display Name”. Do not include titles, pronouns or last names in the same field as your chosen first name.
    • Display names in MyGoucher will automatically be updated over time in academic systems such as Canvas, Navigate, DegreeWorks, and the Housing Director.
  • Information on OneCard replacements can be found on the OneCard website.
  • Name changes to email addresses can be requested at helpdesk@goucher.edu. Please note whether you are requesting a new email address or only an alias. If we provide you with a new email address, future emails to your original address will be lost.

Pronouns

While pronouns are added to some of our systems automatically through various data connections, some systems require users to update their pronouns manually if desired. Use the links below for instructions.

Using Microsoft Teams in the Workplace

Teams is a web-based communication tool offering online calling, video conferencing, chat, and file sharing options. Plus, Teams is included in every Goucher Office 365 account, so it is available to all current faculty, staff, and students. Teams meetings have no real time limitation (30 hours)  and can include non-Goucher guests.

Accessing Teams

Microsoft Teams is included with Goucher Office 365 accounts and can be installed on PCs, Macs, and mobile devices, or used directly in a web browser.

      • Teams software or app* – Download Teams for your desktop, iOS, or Android. *Recommended for best experience

        For Windows Desktop downloads choose “Teams for work or school”.

      • A Web Browser – Go to https://teams.microsoft.com.
        The browser client can also be used although it does have limitations when compared to using the installed client software or app above. Chrome or Edge are considered the best browsers for Teams Meetings. Make sure your browser has been updated to the latest version. For more information about supported browsers see Web clients for Microsoft Teams.

Scheduling a Teams Meeting

Similar to other video meeting sites like Zoom, WebEx, GoToMeeting, etc., Teams Meetings are scheduled events that participants join with a link. There are several ways to schedule a meeting using Teams:

      • From Outlook – Use the Teams add-in for Outlook. From your Outlook calendar, create a new meeting or appointment and use the Teams Meeting buttons on the toolbar to include online meeting details in the invitation.
      • From Teams –
        • Option 1 – Go to Calendar on the left side of the app and select New meeting in the top right corner.
        • Option 2 – Select a range of time in the calendar. A scheduling form will pop open.
        • Option 3 – Select Schedule a meeting  in a chat (below the box where you type a new message) to book a meeting with the people in the chat.
      • From Canvas – Instructors can use our Canvas Instructor Quick Tip to create a Teams meeting link for students without having to copy/paste or send invitations.

Inviting People Outside of Goucher to a Meeting

Teams lets you invite people outside of Goucher to a meeting, including those who don’t have a Teams license. Anyone joining a meeting without signing into Teams through their Goucher account is considered a “guest”.

      1. Create the meeting  and go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.
      2. Type the person’s full email address (ex: Joe@example.com).
      3. Select Invite. They’ll receive an email with a link to the meeting.

Other Considerations :

      • When outside participants use the link to join your meeting, they will be given the option to download the Teams app or continue in their browser. Neither of these options requires a Microsoft login to use; however, most users have a better online experience using the app.
      • To protect everyone from mischief makers, guests will need to be admitted through the meeting lobby by default.
      • Outside users will not have access to the meeting chat after the meeting ends.
      • Windows desktop users who already use TEAMS with another organization can avoid joining Goucher meetings as a guest by managing multiple accounts in New Teams. This feature is anticipated for Mac users soon.

Pre-meeting Check: Confirming Your Settings and Making a Test Call

Confirm or change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more  Select to see more options  next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera’s video.

Make a test call

To make a test call, select Settings and more  Select to see more options  next to your profile picture at the top of Teams and then choose Settings > Devices.

Choose Make a test call under Audio devices.

In a test call, you’ll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you’ll get a summary of the test call, and you can go to your device settings to make changes.

Notes: 

      • The test call feature is only available in English for now. Additional languages are coming soon.
      • Test recordings are deleted immediately after the call. They are not retained or used by Microsoft.
      • The test call feature is currently only available in Teams desktop app for Windows and Mac.

Using Meeting Controls

When a Teams Meeting or Video Chat is in progress, the Meeting Controls toolbar becomes available to all users. Visit the Microsoft support article for details on how to use controls, including options for breakout rooms, meeting recordings, background effects, and more.


Adjusting Your View in a Meeting

Teams tries to anticipate what you’ll want to see in a meeting. If someone starts speaking, their video or profile image is shown more prominently. If someone shares their screen, that content will take main stage. But if you’d rather see something else, there are a few ways to tell Teams.

  • Switch between people and content– If someone’s presenting a PowerPoint or other content, switch between viewing their content and the people in the room by clicking the video or content you want to see.
  • Pin a video– Right-click a video within the meeting and select Pin. The video will be shown regardless of who’s currently speaking. You can pin multiple videos or right-click any pinned video and select Unpin at any time.
  • Reframe a video– Teams may crop your video to better fit the screen. If you want to change this, right-click the video and select Fit to frame to view the entire video. To see a closer, cropped view, right-click the video and select Fill frame.

Creating a Personal Meeting Link Using Meet Now

The Teams calendar has a Meet Now feature for impromptu meetings. After hitting the Meet Now button, prompts appear to enter a meeting name and invite participants by entering their names or copying a meeting link to paste elsewhere. Meet Now meetings do not appear in your calendar.

You can reuse Meet Now links to create a similar experience to the Personal Meeting links in Zoom.

BEWARE:

  • Any chats, meeting notes, or other shared content will be available to everyone in every meeting session with the same name. Participants (not Organizers) can delete their chats from the thread if desired.
  • The default security settings allow anyone at Goucher College to bypass the waiting room. Be sure to change meeting options after the steps below if you don’t want users to join a meeting already in session with another person.
  • Although meeting URLs do not expire, phone dial-in numbers do.

STEPS:

  1. Create a Teams meeting from the Teams calendar using the Meet Now button. Name the meeting something like “Jane’s Personal Meeting”.
  2. Copy the resulting meeting link to your clipboard.
  3. Paste the link in a shareable space, such as in Canvas, Navigate, your e-mail signature, etc., and save it as a bookmark in your browser. You want to have it handy.
  4. Start your meeting at any time using the same link you shared with everyone else. You can reuse the link again even after the first meeting is ended.

Starting a Chat session

Teams comes with a persistent chat area that contains chats to and from other Goucher users. When you participate in meetings, those chats also appear in this area.

      1. Click on the Chat icon on the left, and then select the New Chat button at the top of chat list panel.
      2. Begin typing the name of a Goucher member and select their name when it appears.
      3. Compose a message in the box at the bottom of the chat panel.
      4. When you’re ready, select the Send icon or hit Enter.

Starting an Audio Call or Video Call

Audio and Video calls are started from the Chat window and occur immediately without a meeting link. Think of this as calling someone on the phone. This option is good for quick impromptu conversations within the Goucher community.

      1. Open a chat session with the person(s) you wish to contact (you can select an existing chat session or start a new one). You can include up to 20 people.
      2. Select the Meet Now button on the toolbar and select Audio Call or Video Call to start a call.

Changing Display Name or Adding Pronouns

Users can choose to go by a chosen name rather than their legal name for work or study at Goucher. Please see our post Display Names and Pronouns for more information.

Note that pronouns are not added to the display name in Teams. Instead, pronouns are added to the user’s profile. Click a profile picture to open a user’s profile page and look under their name for any pronouns intentionally added by that user.

Adding a Teams Meeting in a Canvas Course

Follow our Canvas Instructor Quick Tip to create a meeting link for students without having to copy/paste or send invitations.

Overview of Frequently Used Features

Below is a summary of frequently used conferencing features in Teams:

Feature Available in Teams?
Personal meeting room No* See related information above.
Breakout rooms Yes
Polls Through MS Forms
Raise hand Yes
Password protection No
Lobby/Waiting Room Yes *Can setup in Meeting Options
Mobile app Yes
External guests Yes
Recurring meetings Via Outlook
Screen Sharing Yes 
Whiteboard Yes 
Cloud recording Yes
Cloud recordings are stored in OneDrive.
Alternative Host Through roles
Transcripts Yes

Troubleshooting Tips

Here are some self-help tips to resolving most technical issues with Microsoft Teams.

  • For best results, use the Teams app rather than the web version.
  • If you have to use the web version, switch to using Chrome or Edge if necessary and ensure your browser is updated to the latest version.
  • Make sure you are signed into your Goucher Teams account. Signing out of Teams and back in again is also a common fix to many problems. To sign out, select your Profile icon and choose SIGN OUT. Sign back in with your Goucher username@goucher.edu and password.
  • If you are experiencing low internet connectivity issues, try closing other apps that also use your internet bandwidth. You can also reduce the amount of bandwidth needed by turning off your own camera or the video feed from others (click on VIEW on the toolbar, select MORE OPTIONS, and then click TURN OFF INCOMING VIDEO).

 

Using OneDrive

Included with your Office 365 account, OneDrive is an unlimited cloud drive similar to Box, Drop Box, and Google Drive. Using OneDrive to store computer files saves hard drive space, and makes sharing files and folders with other Goucher faculty, staff, and students easy. When you create or edit a document saved to OneDrive, from any location or any device, changes will automatically save back to your OneDrive account. 

Learn More

General Information from Microsoft

Below are links to articles written by Microsoft support to help you get started using OneDrive. Please contact the IT Help Desk if you have any questions or need assistance with the install or an update.

 

resource description
OneDrive Quick Start Guide A visual map of the OneDrive screen on browsers and the mobile app.
OneDrive Video Training Series Short video tutorials on OneDrive features. Note – Goucher accounts are OneDrive for Business Accounts.
OneDrive Help and Learning Dashboard Includes the links below and many more.
Installing OneDrive for Windows/Mac/Mobile If you have Windows 10 or above, OneDrive is already installed on your PC. Use this link if you’re using a Mac, another version of Windows, or want to use the OneDrive mobile app,
Uploading and saving files and folders to OneDrive Step-by-step guide on saving files/folders to OneDrive
Syncing files and folders between the web (cloud) version and your computer Step-by-step guide on syncing files between OneDrive and your computer
Sharing OneDrive files and folders Step-by-step guide on sharing OneDrive files/folders
Viewing Shared Folders (and Adding to My Files for quicker access) When someone shares a folder with you, it appears in the Shared section of your OneDrive account on the web. If you have Edit permissions to those shared folders, you can add them to the My files section of your OneDrive to make them easier to access and work with.
Creating a File Request This is a useful feature! With the file request feature in OneDrive, you can choose a folder where others can upload files using a link that you send them. People you request files from can only upload files; they can’t see the content of the folder, edit, delete, or download files, or even see who else has uploaded files.

More About Finding Folders Shared With You

Note that files/folders shared with you will always be available to you on the web from the Shared space, but only items in the My Files space will automatically appear in File Explorer or Finder on your computer. To add shared items to My Files, follow the steps below.

  1. Open your OneDrive account online.
  2. Navigate to Shared.
    OneDrive Shared Files
  3. Select one or more items, click “Add shortcut” on the toolbar and select “My Files”.
    Alternatively, you can also right-click on an item and select “Add Shortcut“.

Using Favorites to Find Frequently Used Files

Another tip for organizing your OneDrive content is to Favorite items you work with often.

  1. Open your OneDrive account online.
  2. Navigate to My Files or to Shared.
  3. Select one or more items and click “Favorite” on the toolbar. Alternatively, you can right-click on an item and select “Favorite“.
  4. Navigate to “Favorites” on the OneDrive navigation panel to find these items in the future. You can also declutter this file list as needed by selecting a file or files from this area and choosing “Unfavorite” from the toolbar.

Goucher Zoom Accounts

Goucher College provides basic* Zoom accounts to all faculty, staff, and students. *For meetings over 40 minutes long, Goucher used Microsoft Teams.* Use the following instructions to get started, test your settings, see tips, or get technical assistance.

Sign In / Create an account (Web browser) 

Accounts are created automatically the first time a user logs in successfully on our site.

    1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
      *If the Sign In link or Goucher login page do not appear, your browser is logging you in  to a Zoom account automatically. To sign into a different account, you will need to…
      – Click your profile icon and choose “Sign Out”, then CLOSE YOUR BROWSER
      – Open and sign-out of the Zoom software installed on your Mac or Windows computer, then CLOSE THIS SOFTWARE
      – Restart your browser and start step one over.      *You might be prompted to “switch accounts” if you previously had a personal Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site.
    2. Enter your Goucher username@goucher.edu (NOT email) and password to continue. A basic account will be created for you automatically. 

Sign In From Desktop Software

Once your account is created (see above), you will often be prompted to “Open Zoom Meetings” to join or run meetings using the Zoom desktop software. Should you need to sign-in from the software screen, click the “Sign In with SSO” button, and then type goucher as the company domain to proceed.

 

Join A Test Meeting

You can join a test Zoom meeting to familiarize yourself with Zoom controls and test your microphone/speakers before joining a Zoom meeting. You can also test your video or audio while in a Zoom meeting. Note that users in a Zoom test meeting are added as participants, not hosts, so host features such as sharing and recording are not available for testing.

Use Zoom Outlook Plug-In

The Outlook Plug-in for Zoom is available to add to your Outlook calendar for synchronized meeting scheduling. The plug-in is available to download and install on the Goucher Zoom site meetings screen. When prompted to Sign In, click the “Sign in with SSO” button underneath the password fields, and then type goucher as the company domain to proceed.

Add Live Transcriptions to Your Meeting as a Host

Zoom hosts can enable a side panel in their meetings that automatically transcribes spoken words to text for participants to follow (much like closed captioning).  Here’s how…

IN-MEETING FOR HOSTS

When hosting a meeting, click the LIVE TRANSCRIPT button on the host toolbar (1), and then select ENABLE AUTO-TRANSCRIPTION from the pop-up window (2). If your window is too small to display the entire host toolbar, you will need to click the MORE (3) button first.

IN-MEETING FOR PARTICIPANTS:

When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available. If live transcription is available, click Live Transcript, and then select Show Subtitle.

 

VIEWING IN CLOUD RECORDINGS:

Audio transcription is turned on for cloud recordings by default*. When recordings are played, the transcribed text appears on the right-hand side of the video. To display the transcript as closed captions while playing a recording, click the CC icon at the bottom right of the screen.
*Note that the audio transcript may take additional time to process after the cloud recording video/audio has processed.

For more detailed information on downloading, viewing, and editing audio transcription saved to a cloud recording, visit this Zoom Support article.

Get Training and Technical Assistance

Have a question about using Zoom? We rely on the Zoom Help Center to provide technical assistance for our Zoom users. Refer to this this page first for helpful instructions, training videos, and answers to questions about how to use Zoom. The video tutorials are particularly useful.

Goucher users can submit a support request to Zoom by online submission or by initiating a chat using the chat bubble available on the Zoom web page.

Questions not answered after contacting the Zoom Help Center should be directed to helpdesk@goucher.edu.

Report a Classroom Emergency (Faculty)

When should faculty call the classroom emergency line vs. the Help Desk?

Call or email the Help Desk when you need to:

  • Schedule for assistance for your class ahead of time
  • Review the equipment in a new room
  • Report a problem that occurred after hours or didn’t disrupt the class

Call the Classroom Emergency line when your class is already in session and the AV system isn’t working. There may be a delay if you call the Help Desk number. When you do need emergency assistance, call 410-337-3290 and leave a message with the following information:

Name

Room

Description of problem

Call back number

We highly recommend saving this number as a contact in your cell phone. Classroom emergency support is available Monday through Thursday, 7:30am to 8pm and Friday, 7:30am to 7pm during fall and spring semesters.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0

Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Note: If you already have Cisco AnyConnect Secure Mobility Client installed on your device, please see our article here for steps on how to connect.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

  1. Open a web browser and go to remote.goucher.edu.
  2. Select Goucher_Network from the Group drop-down list.
  3. Enter your Goucher username and password, then click Login.
  4. The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process.

    Note: On the last step of those instructions (Step 9), type in remote.goucher.edu as the VPN connection URL. Then you’ll be prompted to sign in with your Goucher credentials.

  5. Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.