Author Archives: training

Goucher Zoom Accounts

Goucher College uses Zoom to host online web meetings. Current faculty, staff, and students can use Zoom to collaborate synchronously online with or without a webcam. Use the following instructions to get started, upgrade your account (faculty/staff only), or get technical assistance.

  • Sign In / Create an account – 
    Accounts are created automatically the first time a user logs in successfully on our site.

    1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
      *If the Sign In link or Goucher login page do not appear, your browser is logging you into a generic account automatically. Please switch to another browser to complete this step.
      *You might be prompted to “switch accounts” if you previously had a Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site.
    2. Enter your Goucher username (NOT email) and password to continue.

For first time users completing these steps, a basic account will be created for you automatically. A basic user can host meetings with up to 100 participants. If 3 or more participants join, the meeting will time out after 40 minutes.

 

  • Request a Licensed account for longer meeting times (faculty/staff only)-
    Once a basic account is setup using the instructions above, faculty and staff members who regularly need to host meetings longer than 40 minutes should email helpdesk@goucher.edu to request an upgraded Zoom license.
    Upgraded accounts are not available for students at this time.

 

  • Get Training and Technical Assistance
    We rely on the Zoom Support Center to provide technical assistance for our Zoom users. Along with helpful tips and training videos, this page also includes an online chat bubble and a Contact Support button. Please bookmark this page in case you need technical support during a meeting.

Report a Classroom Emergency (Faculty)

When should faculty call the classroom emergency line vs. the Help Desk?

Call or email the Help Desk when you need to:

  • Schedule for assistance for your class ahead of time
  • Review the equipment in a new room
  • Report a problem that occurred after hours or didn’t disrupt the class

Call the Classroom Emergency line when your class is already in session and the AV system isn’t working. There may be a delay if you call the Help Desk number. When you do need emergency assistance, call 410-337-3290 and leave a message with the following information:

Name

Room

Description of problem

Call back number

We highly recommend saving this number as a contact in your cell phone. Classroom emergency support is available Monday through Thursday, 7:30am to 8pm and Friday, 7:30am to 7pm during fall and spring semesters.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0

Setting Up A VPN Connection

Description:

VPN, short for “Virtual Private Network”, is a type of connection from a computer on the internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

    1. Open a web browser and go to Download Cisco Connect VPN Client Software. This page has direct links to the client. Please read through these instructions first before installing.
       
    2. PC Users: Download and install the MSI client. Then follow the prompts as provided to complete the installation. Mac Users only: Download and install the DMG client. During installation, you will need to make sure that only VPN is selected just like in the image below:

      VPN Install OptionsOnce the install is complete, you will also be prompted to allow the Cisco System Extension. You will be prompted to Open Preferences and select the Allow option. Then you’ll be able to click Finish to end the install wizard.Security Preferences

    3. From this point forward for all users, right-click the AnyConnect icon (Pic1 below) in your system tray (Windows) or Menu Bar (Mac) to connect/disconnect your Goucher VPN connection. Make sure the server is set to remote.goucher.edu (Pic2 below), select Goucher Network from the drop down list, and then enter your Goucher credentials when prompted.
    vpn_connect_icon

    Pic1: Cisco AnyConnect Icon

    Pic2:Cisco Connect Window

    Pic2:Cisco Connect Window

    Once a VPN connection is established, go to Guide: How to access Darwin, Magellan, or Meyerhoff  to learn how to navigate to your network files.

How to manage spam

Goucher College utilizes Microsoft Exchange Online Protection (EOP) to protect faculty and staff accounts from SPAM.

 

Frequently throughout the week you will receive an email from quarantine@messaging.microsoft.com listing any spam that your email account has received.   This email summary offers you the options to release the messages to your inbox as well as report to Microsoft that any of the messages are not actually SPAM.   This is a simple way to manage your spam, as the filter has already done the work for you!

If you receive any messages to your inbox that you believe should be considered SPAM, please visit https://blogs.goucher.edu/knowledgebase/2010/09/29/how-do-i-handle-spam-messages-that-end-up-in-my-inbox/.