Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

• Is there a Reference Guide available on telephone functions?
• How do I set up my voice mail?
• How do I change my voice mail pin?
• How do I transfer a call?
• How do I do a conference call?
• How do I access my voicemail from on-campus, off-campus, through email?
• How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?
• What do I do when my phone says “Service Unavailable” or “Initializing”?
• What is the Fuze portal and how do I access it?
• How do I change my portal password?

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

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Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

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How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

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How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

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How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

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How do I start a conference call? 

1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

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How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

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How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

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What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

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What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

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How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout	4:27	https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls	2:59	https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls	1:30	https://vimeo.com/181848327/cc81e06afa
Conference Calls	2:27	https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail	1:47	https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory	2:10	https://vimeo.com/181848324/f7349bf9b0