Author Archives: Judy

How to Use Webcam in Classroom

Connect Webcam to Laptop

Locate the USB cable connected to the webcam

Connect the cable to your laptop’s USB port. If using a laptop equipped with a USB-C port, then use the USB hub that was provided with your laptop.

Zoom Settings

If the connected webcam is not detected by default, navigate to the bottom of the screen.

Click the arrow next to the “Stop Video” icon.

Select the USB webcam in use. For example,  “AUKEY PC- LM1E Camera,” or “Logitech C920.”

To use the connected webcam’s microphone, navigate to the bottom of the screen.

Click the arrow next to the “Mute” icon.

Under “Select a Microphone” click the microphone corresponding to the make and model of the webcam. For example, “AUKEY PC-LM1E.”

Under “Select a Speaker” click on the appropriate speaker output. For example, “HDMI” if using the AV system.

Instructional Videos

How to Connect Your Windows Laptop

How to Connect Your MacBook (Coming Soon)

Setting Up Multi-Factor Authentication

To help Goucher’s e-mail and other data be more secure, Information Technology will be implementing changes to how you log on to your email and to the Office 365 portal.   Soon, we will be implementing Multi-Factor Authentication (MFA) when logging into any Microsoft application.

Other than the added security that comes from adding MFA to your account, there will be other advantages:

  • Requests to change your password will be moved from 90 days to 180 days
  • You will no longer need to call the Help Desk to reset passwords on department/shared accounts

Note: Please be aware that these changes will only affect Office 365 applications (i.e. Outlook) at this time. You will not need to log in to other applications (i.e. Canvas, UltiPro, Zoom, etc.) with this new method.

The following apps support modern authentication:

  • The native Mail app on iOS 11.x+
  • Outlook on iOS version 10.x and greater
  • Outlook on Android

If you run into any problems, make sure you have the latest version installed. Then uninstall and reinstall to see if that might help.

While we do not anticipate this change to occur until the end of the semester to minimize disruption to the community, you can prepare now for these changes by doing the following:

Method 1: Microsoft Authenticator App

  1. Visit the link https://aka.ms/mysecurityinfo and sign in with your Office 365 username ([username]@goucher.edu) and password.
  2. From the Security info page, click Add Method then select Authenticator App.
  3. Then click the Add button.
  4. You will then be prompted to download the app to your phone. From your phone, launch the Google Play Store or the Apple App Store.
  5. Search for and download the Microsoft Authenticator app. Once downloaded, click Next on the Microsoft Authenticator window on your computer. Then click Next again.
  6. Open the Microsoft Authenticator app and select to allow notifications (if prompted).
  7. Select Add Account from the Customize and control icon (3 vertical dots) in the upper-right corner.
  8. Then select Work or school account (Android) or Scan a QR Code (iPhone).
    NOTE: If this is the first time setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android).  Please select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.
  9. Scan the QR code provided on the screen which will add the account to the device automatically. Once this is complete, click Next on your computer.
  10. From your phone, click Approve to allow your account to be added to the Authenticator app.

Tip: If you are not able to scan the QR code or are denied access, you can still receive approval by providing the One-time password code found in the Microsoft Authenticator app.

Method 2: Phone

While it is not required, it is highly recommended you add additional options such as Phone or Security Questions.

To add your phone, you would do the following:

  1. From the Security info page, click Add Method then select Phone.
  2. Enter your cell phone number and choose the option to either Text me a Code or Call Me.
    • If you choose the text option, you will receive a message on your phone with the code you need to enter.
    • If you choose the call option, you will get a phone call for verification. Please follow the prompts to continue.

Method 3: Security Questions

You will need to select five questions and provide answers to those questions. For anyone who is using a department/shared account, you will also need to complete the above steps.  You may need to log on using a Private/Incognito browser if you are automatically signed in to your Office 365 account when you go to the portal. To add security questions, you would do the following:

  1. From the Security info page, click Add Method then select Security Questions.
  2. Select your questions from the drop-down list and provide the answers.

Please contact the Help Desk at helpdesk@goucher.edu if you experience a problem during setup.

 

How to Pull Audits in Degree Works

Go to http://degreeworks.goucher.edu and log in with your Goucher username and password.

You’ll then see a student search page.  If you know the student’s ID number, you can enter it here.  If you want to search by name, click Advanced search.

Clicking Advanced search will open the following screen.  Enter the student’s name.  Both names don’t need to be entered.  After entering the name, click the Search button.

A list of students that match your search will be displayed. All students that match are checked by default.  You can uncheck all the names by clicking the check box next to the “Id” column and then re-select just the student you want to review.

Clicking the Select button at the bottom left will take you back to the Worksheets page.

To start reviewing audits, click on the Select Student box and choose from the list of students.

If you have any questions or experience any issues, please contact the helpdesk at x6322 or at helpdesk@goucher.edu.

PDFelement FAQs

PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users.

What is the difference between PDFelement and Acrobat?

The main difference is that Acrobat is a product of Adobe and PDFelement is provided through a company called Wondershare. Wondershare has created PDFelement as a low-cost alternative to Acrobat while providing all of the same features that Acrobat provides. Anything that you’ve been able to do in Acrobat, you will be able to do with PDFelement.

I need to add my signature to documents. Can I get a PDFelement license?

Not necessarily. Since we have limited licenses, we can only provide it to faculty and staff who do a lot of editing of PDFs. You do not need PDFelement to add signatures to a document. Adobe Reader provides that functionality as well as commenting and some editing features. If you’re not sure if Adobe Reader will do everything you need, please contact the Help Desk for guidance.

I get a message about a watermark when I try to save a document? How do I fix this?

You could be getting this message because PDFelement is unable to verify the license. Please check the upper right corner to make sure that your username is listed. If it states “Log in” then your license isn’t applied. Click the Log In button and enter your Wondershare ID and password. Note: This is different from your Goucher username and password.

My Goucher username and password aren’t working to login. Do I need to reset my password?

Your Goucher username and password will not work with PDFelement. When the license was first assigned to you, you should have received an email with your Wondershare ID and your initial password. Your Wondershare ID will always be your Goucher email address in the format firstname.lastname@goucher.edu. You should always change your initial password to prevent anyone else from logging in as you. If you can’t remember your Wondershare password, click Log In to access the Account window. Then click the Forgot Password? link and follow the steps to reset your password.

I get an error when I try to add a signature after combining PDFs? What am I doing wrong?

You are doing the steps correctly. There is a known bug that is causing the error. Here is a workaround until the bug is fixed:

  1. Open the first document in PDFelement.
  2. Click the thumbnail view.
  3. Right-click the document and choose Insert pages and select From PDF and select the second document.
  4. Click OK to complete the insert process.
  5. Follow steps 2-4 again for any additional documents that need to be inserted.
  6. Select the document in thumbnail view go through the steps of applying the signature.

How can I find out how to use PDFelement?

Wondershare has an extensive video library on their YouTube channel. You can access it by going to Wondershare PDFelement.

Can I install PDFelement on more than one computer?

You can install PDFelement on as many computers as you like. However, Wondershare only allows you to be logged in on two computers at a time. So, if you want to use a different computer then you’ll need to log off one or the license will be revoked as soon as you sign in on another computer.

PDFelement takes a while to load on my computer. Why is that?

We’ve noticed that this happens mainly on Windows computers for some reason. Although Wondershare stated that they improved the performance, it still opens slower than expected. One reason why it could take longer is because once PDFelement launches, it has to check in with the Wondershare licensing server to make sure that a) your license is valid and b) your license is not active on more than two devices. Once it does that, any subsequent documents that you open or save tend to process much quicker.

I’m getting errors for things I’ve done before. What could be causing this?

Make sure you’re running the latest version of PDFelement. Wondershare will usually prompt if there’s an update. You can select “Later” but then you’re also be delaying a fix that you need. Take the time to run the updates as they come quite regularly. If after installing the latest updates and you still get an error, please open a ticket with our Help Desk so we can reach out to Wondershare support for a possible fix.

 

 

 

Work at Home Guide

During these last few months, we have quickly transitioned from work in the office to work in the home office. One big difference is not having tech support readily available to assist with home office issues. This guide was created to help prepare you for working at home if you’re new to Goucher and to provide some troubleshooting tips if you’ve started to encounter some technical problems.

Click the FAQ title to access the information for that section.

How to Upgrade to Office 365 for Macs

Every Mac user will need to have Office 365 installed by October 13, 2020. That is when Microsoft will no longer support Office 2010 and Office 2016 for Macs. If you’re not sure which version you have installed on your computer, perform the following:

  1. Launch Word.
  2. Click the Word menu in the top left.
  3. Select About Microsoft Word.

If the version shows 2010 or 2016 then you need to upgrade. Here are two options on how to upgrade to Office 365:

Upgrade Option 1: Self Service

  1. First, connect to the VPN.
  2. Launch Self Service from the dock or do a search. The Self Service icon is the Goucher Gopher icon with a black background.
  3. Click the Applications option from the left side menu.
  4. Then click Install for the Microsoft Office 365 (AY21) application. It will perform a silent install which will take about 10-30 minutes depending on your connection.
  5. When it’s done, the button will change to “reinstall.” Make sure that the Office applications are installed on your computer.
  6. After installation, launch one of the applications. You should then be prompted to enter your Office login.
  7. Enter your [username]@goucher.edu in the username field and your Goucher password.
  8. Then accept the license agreement to continue.

Upgrade Option 2: Office.goucher.edu

  1. Go to office.goucher.edu and enter your Office login: [username]@goucher.edu and Goucher password.
  2. Once logged in, click the Install Office menu located on the top right side. Then select Office 365 apps to begin the download.

    The install window instructions will appear and the Office install package will start to download on your computer.

  3. Depending on your browser, launch the Microsoft Office 16 installer package either from the bottom of the browser, Download folder, or the down arrow link at the top right corner.
  4. Select Yes to install then follow the prompts to complete. The install should take between 5-10 minutes.
  5. After installation, launch one of the applications. You should then be prompted to enter your Office login.
  6. Enter your [username]@goucher.edu in the username field and your Goucher password.
  7. Then accept the license agreement to continue.

If you run into a problem with one of the upgrade options, then try the other option. If neither works, please contact the Help Desk for further assistance.

At-Home Access to Adobe Creative Cloud

Students who are enrolled in specific Art and Communications classes have access to the complete Adobe Creative Cloud suite. In order to access, follow the instructions below:

1) Visit https://creativecloud.adobe.com and use your Goucher email address to sign in.

Adobe Sign In

2) If prompted, select Company or School Account and then enter your Goucher password. Or provide your credentials in your school’s login screen.

Select School Account

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.


Adobe Account View

If you are unable to access the site or do not see all the apps, please contact the Help Desk for further assistance.

How to Connect to a Remote Mac Lab Computer

Need to access an application that you don’t have installed on your own computer? Here’s a way you can still access the software you need off-campus.

Step 1: Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network so you can connect to the Goucher network. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2: Download and Install Teamviewer

In order to connect to a specific computer in a Mac lab, you will need to:

  1. Download and install a free remote client named Teamviewer.
  2. During installation, make sure default installation is selected and then select Personal/Non-commercial use in the How do you want to use Teamviewer? section.
  3. Then select Accept/Finish to complete the install. Windows users, select Yes if you have User Access Control enabled.

Note: you do not need to create an account to use this application.

Step 3: Connect to Mac

A special teamviewer ID is needed to connect to a specific computer. For a list of available Macs with their associated teamviewer ID click the link below:

Teamviewer IDs for DAC

Once you have selected the computer that you would like to connect to, copy the ID and enter it into the Partner ID field in the Control Remote Computer section of the Teamviewer client.

teamviewer window

Make sure that Remote control is selected, then click Connect. A window will appear requesting a password. Enter GoucherRemote2020 in the password field and click Log On to connect.

Enter Password

During Remote Session

Please keep the following items in mind while in your remote session:

  1. There is no sound available. This is not a limitation to Teamviewer. This is just how Macs handle remote sessions.
  2. Do not close the teamviewer client running on the Mac. If you close the client, then it will automatically end your session and no one else will be able to remote until we can re-launch it.
  3. Log in to Creative Cloud with your Adobe ID. If you need to use an Adobe product, you will need to log in to Creative Cloud first. If you do not have an Adobe ID, follow the link to create one.
  4. Deny others from logging in. Teamviewer allows more than one person to log on to the same computer. There is no way for us to prevent this. However, if you are logged in to a Mac and you receive a message that someone wants to connect, simply deny the request so you can continue your session.
  5. Log out of the Mac when done. You must log out of the Mac by going to the Apple menu at the top left of the screen and select Log Out from the menu. DO NOT select any other option. If you do not log out, then this prevents others from logging in after you. Then you can end the Teamviewer remote session.

If you experience any problems during setup or use of the Mac, please send an email to helpdesk@goucher.edu for assistance.

How to Connect to a Remote Windows Lab Computer

Step 1. Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network before you will be able to remote into a lab computer. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2. Install Microsoft Remote Desktop

Windows Users
The Remote Desktop Connection application is already installed on your computer. No other software is required.

MacOS users
Download and install Microsoft Remote Desktop client from the App Store. Then restart your computer.

Step 3. Connect to Lab Computer

Please note: We currently only have Windows computers available. Connection to the MacOS computers should be available soon. Go to Public Lab Software Inventory to see a list of available software.

    1. Go to the Remote Labs Page to select an available computer.
    2. Click the Connect button to the left of any available computer.
    3. A connect window will pop-up. Click the Download button.
    4. Open the file that was downloaded. You will be prompted with a security warning.
    5. When prompted to enter credentials, type gcadmin\ followed by your Goucher username in the User name field (For example, gcadmin\jadoe001). Mac users can just type their username. Then type in your Goucher password in the next field and then click Connect.
    6. You may be prompted with a security one like the ones below:
      Certificate Warning on MacOS
      Certificate Warning on WindowsClick Continue or Yes depending on which certificate warning your receive. Dismissing this message, in this case, is safe. So, you can connect to the computer.
    7. Once connected, the remote window will appear. Please be patient as it will take some time for you to log onto the computer and for the contents to load.
    8. Once you’re done with your remote session, Go to the Start menu and log out of the computer so it can become available for the next user. DO NOT select any other option.

     

    Tip for Mac Users: Once you are on the desktop of the lab computer, you may find that the screen is too large and you have to scroll around. Go to the menu at the top of the screen and go to Window –> Scaling to change that setting.

    If you experience any problems during connection, please contact the Help Desk at helpdesk@goucher.edu for assistance.

How to Install Mac Updates

IMPORTANT MAC UPDATES (January 2021)

As the Spring 2021 semester starts, it is important to make sure that you are running the latest supported version of both Mac OS and Microsoft Office.

In this article, we will cover how to check your current versions, and then perform updates to make sure that you are running the latest supported version.

Please note that as of this time (January 2021), Goucher College is NOT supporting Mac OS 11, Big Sur, due to incompatibilities with Goucher specific systems.

HOW TO CHECK YOUR OS VERSION

  1. Click on the Apple menu at the upper left corner of the screen and choose “About This Mac.”
  2. The window that pops up will show you what version of MacOS you are running. Goucher IT suggests running MacOS 10.14.6 Mojave or 10.15 Catalina.
  3. If you are running an earlier version of Mojave (10.14.1 through 1.14.5), then you can update by clicking the “Software Update” button.
  4. If you are running an earlier version of MacOS (10.9 through 10.13), then follow the instructions in the next section to update your OS.

HOW TO UPDATE TO CATALINA

  1. Before you begin, it is best to make sure that any important files on your computer are backed up, whether that means you upload them to Box, another server, copy them to a USB drive, or anywhere else off your computer. Problems and failures are not expected, but it is best to be prepared in the unlikely event that they occur.
  2. Make sure you will not need to use your computer for up to one hour, this update can take a long time to complete.
  3. Use any web browser, navigate to https://apps.apple.com/us/app/macos-catalina/id1466841314?ls=1&mt=12. The Mac App Store will open and then click on the download button in the upper right corner of the window.

  1. After the download is complete, a window will pop up welcoming you to MacOS Catalina and guide you through the process. Continue through the installer process until a timer appears.
  2. Your computer will restart multiple times during the install process. This is normal. When the process is complete, you will be at a setup window, where your Mac will ask you about some personalized settings, such as choosing to use Dark Mode, or allowing Siri to be active. You can choose whatever you like.

UPDATING OFFICE TO THE LATEST SUPPORTED VERSION

  1. Open any Microsoft Office application. In this example, we will use Word, but you can use whatever application you would like.
  2. Open the Help menu at the top of the screen, and choose “Check for Updates”
  3. The Microsoft AutoUpdater will run, check what versions of applications you are running, and allow you to update them. Please make sure all of your work in any Microsoft Office application is saved before continuing.
  4. You may need to run the updater multiple times to be fully up to date. Please run the updater multiple times, until it informs you that all apps are up-to-date.