Author Archives: Judy

At-Home Access to Adobe Creative Cloud

Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

1) Visit https://creativecloud.adobe.com and use your Goucher email address to sign in.

Adobe Sign In

2) If prompted, select Company or School Account and then enter your Goucher password. Or provide your credentials in your school’s login screen.

Select School Account

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

Adobe Account View

How to Connect to a Remote Mac Lab Computer

Need to access an application that you don’t have installed on your own computer? Here’s a way you can still access the software you need from off campus.

Step 1: Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network so you can connect to the Goucher network. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2: Download and Install Teamviewer

In order to connect to a specific computer in a Mac lab, you will need to:

  1. Download and install a free remote client named Teamviewer.
  2. During installation, make sure default installation is selected and then select Personal/Non-commercial use in the How do you want to use Teamviewer? section.
  3. Then select Accept/Finish to complete the install. Windows users, select Yes if you have User Access Control enabled.

Note: you do not need to create an account to use this application.

Step 3: Connect to Mac

A special teamviewer ID is needed to connect to a specific computer. For a list of available Macs with their associated teamviewer ID click the link below:

Teamviewer IDs for DAC

Once you have selected the computer that you would like to connect to, copy the ID and enter it into the Partner ID field in the Control Remote Computer section of the Teamviewer client.

teamviewer window

Make sure that Remote control is selected then click Connect. A window will appear requesting a password. Enter GoucherRemote2020 in the password field and click Log On to connect.

Enter Password

During Remote Session

Please keep the following items in mind while in your remote session:

  1. There is no sound available. This is not a limitation to Teamviewer. This is just how Macs handle remote sessions.
  2. Do not close the teamviewer client running on the Mac. If you close the client, then it will automatically end your session and no one else will be able to remote until we can re-launch it.
  3. Log in to Creative Cloud with your Adobe ID. If you need to use an Adobe product, you will need to log in to Creative Cloud first. If you do not have an Adobe ID, follow the link to create one.
  4. Deny others from logging in. Teamviewer allows more than one person to log on to the same computer. There is no way for us to prevent this. However, if you are logged in to a Mac and you receive a message that someone wants to connect, simply deny the request so you can continue your session.
  5. Log out of the Mac when done. You must log out of the Mac by going to the Apple menu at the top left of the screen and select Log Out from the menu. DO NOT select any other option. If you do not log out then this prevents others from logging in after you. Then you can end the Teamviewer remote session.

If you experience any problems during setup or use of the Mac, please send an email to helpdesk@goucher.edu for assistance.

How to Connect to a Remote Windows Lab Computer

Step 1. Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network before you will be able to remote into  a lab computer. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2. Install Microsoft Remote Desktop

Windows Users
The Remote Desktop Connection application is already installed on your computer. No other software is required.

MacOS users
Download and install Microsoft Remote Desktop client from the App Store. Then restart your computer.

Step 3. Connect to Lab Computer

Please note: We currently only have Windows computers available. Connection to the MacOS computers should be available soon. Go to Public Lab Software Inventory to see a list of available software.

    1. Go to the Remote Labs Page to select an available computer.
    2. Click the Connect button to the left of any available computer.
    3. A connect window will pop-up. Click the Download button.
    4. Open the file that was downloaded. You will be prompted with a security warning.
    5. When prompted to enter credentials, type gcadmin\ followed by your Goucher username in the User name field (For example, gcadmin\jadoe001). Mac users can just type their username. Then type in your Goucher password in the next field and then click Connect.
    6. You may be prompted with a security one like the ones below:
      Certificate Warning on MacOS
      Certificate Warning on WindowsClick Continue or Yes depending on which certificate warning your receive. Dismissing this message in this case is safe so you can connect to the computer.
    7. Once connected, the remote window will appear. Please be patient as it will take some time for you to log onto the computer and for the contents to load.
    8. Once you’re done with your remote session, Go to the Start menu and log out of the computer so it can become available for the next user. DO NOT select any other option.

     

    Tip for Mac Users: Once you are on the desktop of the lab computer, you may find that the screen is too large and you have to scroll around. Go to the menu at the top of the screen and go to Window –> Scaling to change that setting.

    If you experience any problems during connection, please contact the Help Desk at helpdesk@goucher.edu for assistance.

How to Install Mac Updates

IMPORTANT MAC UPDATES FOR 2020

As the Spring 2020 Semester starts, it is important to make sure that you are running the latest supported version of both Mac OS and Microsoft Office.

In this article, we will cover how to check your current versions, and then perform updates to make sure that you are running the latest supported version.

Please note that as of this time (January 2020), Goucher College is NOT supporting either Mac OS 10.15 Catalina, or Microsoft Office 365, due to incompatibilities with Goucher specific systems.

HOW TO CHECK YOUR OS VERSION

  1. Click on the Apple menu at the upper left corner of the screen and choose “About This Mac.”
  2. The window that pops up will show you what version of MacOS you are running. Goucher IT suggests running MacOS 10.14.6 Mojave.
  3. If you are running an earlier version of Mojave (10.14.1 through 1.14.5), then you can update by clicking the “Software Update” button.
  4. If you are running an earlier version of MacOS (10.9 through 10.13), then follow the instructions on the next section to update your OS.

HOW TO UPDATE TO MOJAVE

  1. Before you begin, it is best to make sure that any important files on your computer are backed up, whether that means you upload them to Box, another server, copy them to a USB drive, or anywhere else off your computer. Problems and failures are not expected, but it is best to be prepared in the unlikely event that they occur.
  2. Make sure you will not need to use your computer for up to one hour, this update can take a long time to complete.
  3. Use any web browser, navigate to https://itunes.apple.com/us/app/macos-mojave/id1398502828?ls=1&mt=12. The Mac App Store will open, and then click on the download button in the upper right corner of the window.

  1. After the download is complete, a window will pop up welcoming you to MacOS Mojave and guiding you through the process. Continue through the installer process until a timer appears.
  2. Your computer will restart multiple times during the install process. This is normal. When the process is complete, you will be at a setup window, where your Mac will ask you about some personalized settings, such as choosing to use Dark Mode, or allowing Siri to be active. You can choose whatever you like.

UPDATING OFFICE TO THE LATEST SUPPORTED VERSION

  1. Open any Microsoft Office application. In this example, we will use Word, but you can use whatever application you would like.
  2. Open the Help menu at the top of the screen, and choose “Check for Updates”
  3. The Microsoft AutoUpdater will run, check what versions of applications you are running, and allow you to update them. Please make sure all of your work in any Microsoft Office application is saved before continuing.
  4. You may need to run the updater multiple times to be fully up to date. Please run the updater multiple times, until it informs you that all apps are up-to-date.

Installing JMP

JMP is a suite of computer programs for statistical analysis developed by SAS. JMP is available for faculty, staff, and students. If you are required to use this program for a class, you are able to install the software on your personal computer. Goucher offers two ways to access JMP:

Use JMP on Horizon

JMP on Horizon allows you to use the program without having to install it on your computer. You just need to install a small client in order to access the Horizon server. For instructions, visit the Horizon myApps page.

Install JMP on your computer

Check that your computer meets the requirements before installing. Requirements can be found at the JMP’s Requirement page.

How to Install JMP 14 on a Mac

How to Install JMP 14 on Windows

How to install JMP on Windows

Update JMP License on your computer

If you already have JMP installed on your computer, you will need to manually update the license file every year. You should receive a message when you launch JMP once the license has expired. Follow the instructions below on how to update the license.

How to Update JMP 14 License on a Mac

How to Update JMP 14 License on Windows

Need assistance? Contact the Help Desk at helpdesk@goucher.edu.

How Box Drive Works

Box Drive is an unlimited cloud drive similar to Drop Box and Google Drive. Access your files from your desktop without needing to take up much of your actual hard drive space.  Whether you create or edit a document, changes you make will automatically save back to your Box.com account. You can also right click any file or folder to access Box features such as sharing, locking and creating Box Notes.

Below are links to articles written by Box support. These should help you get started using Box Drive. Please contact the IT Help Desk if you have any questions or need assistance with the install or an update.

Installing and Updating Box Drive

It is important that you uninstall Box Sync before installing Box Drive. Having both versions installed may cause problems. You should also make sure that all your files that appear on your Box Sync folder have actually been synced to your online account to make sure current versions will be available in Box Drive.

Box Drive Basics

If you see a transparent “x” icon on your file or folder, that only means that it’s not taking up space on your hard drive. This will happen if you haven’ t accessed a file in awhile. Simply launch double click to launch the file and you can edit it as you normally would.

Searching in Box Drive

The best way to search for your files that you appear in your Box folder is to use the built-in search feature in the Box Drive application.

Understanding Permissions

Keep in mind that folders that are shared with you will also appear in your Box Drive folder on your hard drive. Content in shared folders should not be edited unless you know for sure that you have at least editor rights. Otherwise, any changes you make my not save.

Laptop Locker FAQs

Q: I tried to check out a laptop, and it’s telling me I’m not able to! What’s wrong?

A: There are several reasons you might not be able to check out a laptop. Please contact us at helpdesk@goucher.edu, and we’ll figure out what the issue is as soon as possible.

Q: How do I know if the locker recognizes that I returned a laptop?

A: After returning a laptop, you should see a screen on the locker display that shows a summary of how long you’ve had the laptop. You should also receive an email confirmation that states the date and time you returned the laptop. If this screen does not pop up, please contact us at helpdesk@goucher.edu to see what could be preventing a successful return. Please keep in mind that if you do not connect the charger cable, it is still considered checked out and will still count toward your time limit.

Q: I just checked out a laptop, but it doesn’t turn on.

A: First, try pressing the power button to turn it on. The power button for the Lenovo laptops is located on the right side of the laptop. Sometimes, a previous borrower may have shut down the laptop before returning it! If it doesn’t power on, return it and check out another one. Sometimes, the laptops aren’t inserted into the kiosk bay correctly and don’t charge. Returning it to the locker will likely allow it to charge again.

Q: How do I borrow a laptop for longer than 6 hours?

A: There is no way to borrow a laptop for longer than 6 hours without incurring late fees. You can return the laptop during the 6 hours and immediately check out another one if they are available.

Q: Can I have someone else return the laptop for me?

A: The laptop must be returned by the person who borrowed it. You are asked to swipe your OneCard when you check it out and again when you check it back in. If you give your OneCard to someone to check out a laptop for you, you are violating the borrowing terms and the person returning it may lose access to the locker. Please note, as the owner of the OneCard used to check out the laptop, you are held responsible for loss or any damage that may occur.

Q: I returned the laptop but forgot to connect the charger. What do I do?

A: Contact the Help Desk at helpdesk@goucher.edu immediately. If you continue to check out a laptop without plugging in the charger, you may be charged a late fee.

Tips to Help Minimize Printing Problems

Copiers will jam from time to time for a variety of reasons. However, there are ways that we can minimize this and other problems. Here are some tips provided by our vendor, One Source:

Gently close the cassette trays. The trays are designed to close on their own with a slight push. If you push the trays too hard, the internal mechanisms can break causing the copier to not recognize that there’s paper in that tray or worse. This can then cause it to want to bypass the tray and use the multipurpose tray.

Make sure that the correct paper type in the printer driver is selected. If you are printing on regular 8.5 x 11 size paper, the default paper size should be set to “Letter” and paper type (also called “media” type) set to “Unspecified” or “Plain.” Only if you are printing on special paper should you change these options. This will allow the copier to adjust the temperature and default to using the appropriate cassette tray.

If you are not using special paper and are still prompted to use the multipurpose tray, check the screen to see which paper type it is detecting from your printer drivers. As you can see in the screenshot below it is detecting “Statement” as the paper type and therefore wants to default to the multipurpose tray.
If this happens, select the tray that you want to use on the screen then make sure to change the options in your printer drivers so this will not happen again.

Place paper in the cassette tray or storage bin. Humidity is the main cause of paper jams. When a ream of paper is opened and the paper is left out exposed to the temperature in the building, this can cause the paper to ripple and curl which can then cause paper jams. Once a ream of paper is opened, the entire amount should be placed in the cassette trays. If the trays are full then place the remaining amount of paper in the storage bins at the bottom of the copier. The paper should be laid flat and on an even surface so that it doesn’t curl or bend.

Copy to save time. Instead of printing a large job, it is quicker to print one copy then use the copy function to complete the rest of the job.

If after following these tips you still encounter a problem, please open a help desk ticket with as much detailed information as possible and the equipment ID. The Equipment ID is located on a gold sticker on the front of the machine. This is needed if we have to submit a ticket to One Source.  

Mobility Print

Mobility Print gives students the ability to print from any device.

How to Setup Mobility Print on your Device:

https://www.papercut.com/support/resources/manuals/mobility-print/mobility-print-devices/topics/en/client-setup.html

Windows Users: You must go to http://printserv:9163/setup in order to download and install the Mobility Print application.

How to Print:

  1. Connect to GoucherWIFI. Otherwise, you will not be able to print.
  2. If printing from a phone or tablet, make sure that printing is enabled.
  3. Open the file that you would like to print. If it has a print or share to print option then you should be able to print the file from your device.
  4. Once you click the print button, the mobility print option will appear. Make sure to change the paper size to “Letter” if that’s not already selected.
  5. Then click the Print button/link.

A message will appear on your device once the job is successfully sent from Mobility Print. You can then pick up your job at the printer.

Video Tutorials:

Using Mobility Print on MacOS

Using Mobility Print on Android

Need Help?

Connect to GoucherWIFI
Experiencing a problem? Make sure that you’re connected to GoucherWIFI first.

Unable to Select Printer
If you’re not able to see a list of printers or click on a printer and nothing happens, restart either the app that you want to print from and/or the device.

If you still experience a problem, contact the Help Desk for assistance.