Q: I tried to check out a laptop, and it’s telling me I’m not able to! What’s wrong?
A: There are several reasons you might not be able to check out a laptop. Please contact us at , and we’ll figure out what the issue is as soon as possible.
Q: How do I know if the locker recognizes that I returned a laptop?
A: After returning a laptop, you should see a screen on the locker display that shows a summary of how long you’ve had the laptop. You should also receive an email confirmation that states the date and time you returned the laptop. If this screen does not pop up, please contact us at to see what could be preventing a successful return. Please keep in mind that if you do not connect the charger cable, it is still considered checked out and will still count toward your time limit.
Q: I just checked out a laptop, but it doesn’t turn on.
A: First, try pressing the power button to turn it on. The power button for the Lenovo laptops is located on the right side of the laptop. Sometimes, a previous borrower may have shut down the laptop before returning it! If it doesn’t power on, return it and check out another one. Sometimes, the laptops aren’t inserted into the kiosk bay correctly and don’t charge. Returning it to the locker will likely allow it to charge again.
Q: How do I borrow a laptop for longer than 6 hours?
A: There is no way to borrow a laptop for longer than 6 hours without incurring late fees. You can return the laptop during the 6 hours and immediately check out another one if they are available.
Q: Can I have someone else return the laptop for me?
A: The laptop must be returned by the person who borrowed it. You are asked to swipe your OneCard when you check it out and again when you check it back in. If you give your OneCard to someone to check out a laptop for you, you are violating the borrowing terms and the person returning it may lose access to the locker. Please note, as the owner of the OneCard used to check out the laptop, you are held responsible for loss or any damage that may occur.
Q: I returned the laptop but forgot to connect the charger. What do I do?
A: Contact the Help Desk at email@example.com immediately. If you continue to check out a laptop without plugging in the charger, you may be charged a late fee.