How to Pull Audits in Degree Works

Go to http://degreeworks.goucher.edu and log in with your Goucher username and password.

You’ll then see a student search page. If you know the student’s ID number, you can enter it here. If you want to search by name, click Advanced search.

Clicking Advanced search will open the following screen. Enter the student’s name. Both names don’t need to be entered. After entering the name, click the Search button.

A list of students that match your search will be displayed. All students that match are checked by default. You can uncheck all the names by clicking the check box next to the “Id” column and then re-select just the student you want to review.

Clicking the Select button at the bottom left will take you back to the Worksheets page.

To start reviewing audits, click on the Select Student box and choose from the list of students.

If you have any questions or experience any issues, please contact the helpdesk at x6322 or at helpdesk@goucher.edu.

PDFelement FAQs

PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users.

What is the difference between PDFelement and Acrobat?

The main difference is that Acrobat is a product of Adobe and PDFelement is provided through a company called Wondershare. Wondershare has created PDFelement as a low-cost alternative to Acrobat while providing all of the same features that Acrobat provides. Anything that you’ve been able to do in Acrobat, you will be able to do with PDFelement.

I need to add my signature to documents. Can I get a PDFelement license?

Not necessarily. Since we have limited licenses, we can only provide it to faculty and staff who do a lot of editing of PDFs. You do not need PDFelement to add signatures to a document. Adobe Reader provides that functionality as well as commenting and some editing features. If you’re not sure if Adobe Reader will do everything you need, please contact the Help Desk for guidance.

I get a message about a watermark when I try to save a document? How do I fix this?

You could be getting this message because PDFelement is unable to verify the license. Please check the upper right corner to make sure that your username is listed. If it states “Log in” then your license isn’t applied. Click the Log In button and enter your Wondershare ID and password. Note: This is different from your Goucher username and password.

My Goucher username and password aren’t working to login. Do I need to reset my password?

Your Goucher username and password will not work with PDFelement. When the license was first assigned to you, you should have received an email with your Wondershare ID and your initial password. Your Wondershare ID will always be your Goucher email address in the format firstname.lastname@goucher.edu. You should always change your initial password to prevent anyone else from logging in as you. If you can’t remember your Wondershare password, click Log In to access the Account window. Then click the Forgot Password? link and follow the steps to reset your password.

I get an error when I try to add a signature after combining PDFs? What am I doing wrong?

You are doing the steps correctly. There is a known bug that is causing the error. Here is a workaround until the bug is fixed:

Open the first document in PDFelement.
Click the thumbnail view.
Right-click the document and choose Insert pages and select From PDF and select the second document.
Click OK to complete the insert process.
Follow steps 2-4 again for any additional documents that need to be inserted.
Select the document in thumbnail view go through the steps of applying the signature.

How can I find out how to use PDFelement?

Wondershare has an extensive video library on their YouTube channel. You can access it by going to Wondershare PDFelement.

Can I install PDFelement on more than one computer?

You can install PDFelement on as many computers as you like. However, Wondershare only allows you to be logged in on two computers at a time. So, if you want to use a different computer then you’ll need to log off one or the license will be revoked as soon as you sign in on another computer.

PDFelement takes a while to load on my computer. Why is that?

We’ve noticed that this happens mainly on Windows computers for some reason. Although Wondershare stated that they improved the performance, it still opens slower than expected. One reason why it could take longer is because once PDFelement launches, it has to check in with the Wondershare licensing server to make sure that a) your license is valid and b) your license is not active on more than two devices. Once it does that, any subsequent documents that you open or save tend to process much quicker.

I’m getting errors for things I’ve done before. What could be causing this?

Make sure you’re running the latest version of PDFelement. Wondershare will usually prompt if there’s an update. You can select “Later” but then you’re also be delaying a fix that you need. Take the time to run the updates as they come quite regularly. If after installing the latest updates and you still get an error, please open a ticket with our Help Desk so we can reach out to Wondershare support for a possible fix.

Work at Home Guide

During these last few months, we have quickly transitioned from work in the office to work in the home office. One big difference is not having tech support readily available to assist with home office issues. This guide was created to help prepare you for working at home if you’re new to Goucher and to provide some troubleshooting tips if you’ve started to encounter some technical problems.

Click the FAQ title to access the information for that section.

Preparing Computer & Home Network⮟

While working from home, you need to make sure that your computer and network are as secure as possible. Take the time to check the following:

Wifi network password protected. If you have your wifi network set to “Open” then you are inviting everyone, especially the bad guys, access to your network. Work with your Internet Service Provider to make sure that the strongest password encryption is enabled. Here’s also a quick video on wifi security:

Securing Your Home Wifi Network

Antivirus up to date. If you are using your personal computer, you should have antivirus software installed and up to date especially if it’s a Windows computer. If you don’t have one installed, discounted antivirus software is available for purchase at software.goucher.edu.

Browsers up to date. Internet browsers also need to be kept up to date. Safari and Chrome are usually updated automatically. However, it’s a good idea to check once in a while to make sure that you’re running the latest version. Not only having an outdated browser is a security risk, it can also prevent sites that you use on a regular basis from working properly.

Update drivers. Operating systems are not the only things that need updates. Hardware drivers for wifi cards and audio need updates as well. If your personal computer is running the Windows operating system, you should also have a utility installed from the manufacturer that will allow you to check your computer for outdated drivers and then provide the most recent update.

Watch the video below for an example of what to look for on your computer:

Computer Security Tips

Connecting to Goucher Network⮟

In order to access certain features or sites, you will need to connect to the Goucher network. Here are some of the features that require a connection:

PowerCampus
Raiser’s Edge
Access to files on Magellan file server
Budget reports on Inside Goucher
myHorizon Apps software cloud server
Access to lab computers for specialty software

In order to access these applications or sites, a virtual private network (VPN) client needs to be installed.

Goucher-Managed Computer
If you’re using your Goucher-managed computer at home, you should already have the Cisco AnyConnect VPN client installed in order to connect to the Goucher Network. Watch the video below for a demonstration on how to connect.

Connect to VPN on MacOS

Connect to VPN on Windows

Personal Computer
If you’re using your personal computer to connect to the Goucher network, follow instructions on how to install and connect to VPN. Or, you can watch the install video below.

VPN Installation on MacOS

VPN Installation on Windows

Connecting to Remote Computer⮟

If you need to connect to a Windows computer that is on campus, you will need to use the Remote Desktop Connection application that is available on both Windows and Mac OS. In order to connect to a computer, you must have the following:

The computer name. This can be found by doing a search from “Computer System.” Or, you can contact the Help Desk and we can provide the name of the computer after verification. Note: This must be a computer that is assigned to your or a general use computer located in your department.

The computer in the office turned on. Of course, you won’t be able to remote into the computer if it is off or asleep. If that happens, see if there’s someone in the office that can turn it on for you. If not, contact the Help Desk.

Computer at home running latest updates. The computer you use to remote into the computer on campus needs to have the latest updates. Not having the latest updates can cause errors when trying to connect. It can also be a security risk. Make sure if you’re using a personal computer, that it’s running the latest update.

Click a link below to watch a video on how to set up and connect remotely to a computer on campus:

Remote Connection from Windows

Remote Connection from Mac

Accessing Specialty Software⮟

Installed on Goucher-Managed Computer

If you need to access software that is installed on your computer that is located on campus, you will need to follow the steps from Connecting to Goucher Network first.

From Horizon myApps

Horizon myApps is the software cloud server that hosts specialty software like:

SPSS
JMP
Matlab
PowerCampus
Perceptive Concept

If you need to use an application that is not installed on your computer but is available on the server then you can follow the instructions from the Horizon MyApps page or watch a video below:

Horizon myApps on Windows

Horizon myApps on Mac

Online Meetings⮟

Preparation is needed to have a successful online meeting. Follow the steps below to make sure that you’re able to connect and participate in every meeting.

Check headset connection. If you are using a headset or earplugs, you need to make sure that it is connected to your computer and paired (if using bluetooth).

Check Internet access. Make sure that you are connected to wifi and that you are getting a strong signal. If you have 5G available, use that wifi connection instead, but make sure that you are close enough to the router to maintain a strong signal. If possible, connect your computer to your router directly using an Ethernet cable so that you don’t lose connection.

Check computer settings. Make sure the external device is set to be your default microphone and speaker. Also, check that the volume is not muted. Each computer setting is different. Usually, these options are in Settings on a Windows computer and System Preferences on a Mac.

Connect to Online Meeting Platform. Whether you connect using Zoom, Teams, or any other online meeting platform, you should always go through the setup wizard. This allows you to test the audio and video connections to make sure that the sound is not muted, your camera doesn’t have privacy enabled, and more. Click the link below to watch a video on how to check your online meeting platform settings.

Check Zoom Meeting Settings

Check Teams Meeting Settings

Taking Care of Goucher-Managed Computers at Home⮟

Whether you are using a Goucher-managed computer on or off-campus, the Goucher Computer Use policy still applies. Please take the time to review the policy thoroughly. Here is a list of a few things that the policy covers that you should adhere to when using your Goucher-managed device office campus:

Avoid eating near your computer
Avoid placing items on top of the laptop
Keep the computer away from pets and small children
Get protective covering or sleeve for a laptop
Scan computer on a regular basis for viruses and malware
Connect Goucher-owned Windows computer to VPN on a regular basis to receive critical security updates.

Troubleshooting Tips⮟

Working from home can bring added stress if you’re not used to it. Sometimes, connecting to the office or to an online meeting may mean you have to do some troubleshooting on your own. Hopefully, the tips below will help with the most common types of troubleshooting that you might experience at home.

Internet Access

Connecting with an Ethernet cable is the most reliable. However, you will need to be near the router to connect this way. The next best option, if it’s available in your area, is to connect to 5 GHz wifi. It’s the strongest wifi signal but has a shorter range than 2.4 GHz. So, you’ll need to be somewhat close to the router to get the best performance.

VPN Connection

The VPN connection is pretty straightforward. However, if you run into any problems, check the following before calling the Help Desk for assistance.

Check wifi connection first
Type current Goucher username and password
Try restarting your computer and try again.

If none of these work then please call the Help Desk for assistance. Please keep in mind that the VPN will time out after two hours of inactivity.

Remote Desktop Connection

The most common issue with remote desktop connection is that the remote computer may be off or asleep. If that’s the case, see if there is someone in your office who can turn it on for you. If not, please contact Campus Safety for further assistance.

Horizon MyApps Connection

First, make sure that you are connected to VPN. You will not be able to access Horizon without it. If you experience a problem with an application, please contact the Help Desk for assistance.

If you are not able to upload or save files from your computer, please make sure to follow these instructions and go to the “Saving and Accessing Your Files” section.

Online meetings

First, check audio and video settings on the computer itself to make sure that sound isn’t muted or disabled. Then check audio and video settings in the online meeting application. Run a test before every session.

Some computers come with a built-in privacy window. Make sure that it’s in the off position so that you’re seeing yourself and not a black screen.

If you’ve had your computer on for a long time, restarting your computer might help refresh your settings. It might be a good practice to restart your computer prior to a session.

Double-check that you’re connected to the wifi. If possible, connect to the router directly with an ethernet cable.

Very important: Update the meeting platform to the latest version. Teams updates automatically, but if you’re using anything like Zoom then you should check every so often and update it to keep your computer secure and the program running well.

Printer Issues

Goucher IT isn’t able to provide support for personal printers because there are so many different models and causes for them to not work properly. However, here are some common things you can try:

If the wifi doesn’t connect, then use a USB printer cable
Restart printer and computer and see if that helps it to reconnect

If nothing else works, contact manufacturer support for further assistance.

RPNow Proctored Exam FAQs

**Discontinued**

RPNow was a online test proctoring service put into place during the Fall 2020 and Spring 2021 semesters due to the Covid-19 Pandemic. Questions related to the availability of this service in the future should be addressed to the Office of the Provost.

How to Upgrade to Office 365 for Macs

Every Mac user will need to have Office 365 installed by October 13, 2020. That is when Microsoft will no longer support Office 2010 and Office 2016 for Macs. If you’re not sure which version you have installed on your computer, perform the following:

Launch Word.
Click the Word menu in the top left.
Select About Microsoft Word.

If the version shows 2010 or 2016 then you need to upgrade. Here are two options on how to upgrade to Office 365:

Upgrade Option 1: Self Service

First, connect to the VPN.
Launch Self Service from the dock or do a search. The Self Service icon is the Goucher Gopher icon with a black background.
Click the Applications option from the left side menu.
Then click Install for the Microsoft Office 365 (AY21) application. It will perform a silent install which will take about 10-30 minutes depending on your connection.
When it’s done, the button will change to “reinstall.” Make sure that the Office applications are installed on your computer.
After installation, launch one of the applications. You should then be prompted to enter your Office login.
Enter your [username]@goucher.edu in the username field and your Goucher password.
Then accept the license agreement to continue.

Upgrade Option 2: Office.goucher.edu

Go to office.goucher.edu and enter your Office login: [username]@goucher.edu and Goucher password.
Once logged in, click the Install Office menu located on the top right side. Then select Office 365 apps to begin the download.

The install window instructions will appear and the Office install package will start to download on your computer.
Depending on your browser, launch the Microsoft Office 16 installer package either from the bottom of the browser, Download folder, or the down arrow link at the top right corner.
Select Yes to install then follow the prompts to complete. The install should take between 5-10 minutes.
After installation, launch one of the applications. You should then be prompted to enter your Office login.
Enter your [username]@goucher.edu in the username field and your Goucher password.
Then accept the license agreement to continue.

If you run into a problem with one of the upgrade options, then try the other option. If neither works, please contact the Help Desk for further assistance.

Goucher Zoom Accounts

Goucher College uses Zoom to host online web meetings. Current faculty, staff, and students can use Zoom to collaborate synchronously online with or without a webcam. Use the following instructions to get started, upgrade your account (faculty/staff only), test your settings, see tips, or get technical assistance.

Sign In / Create an account (Web browser)

Accounts are created automatically the first time a user logs in successfully on our site.

1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
  *If the Sign In link or Goucher login page do not appear, your browser is logging you in to a Zoom account automatically. To sign into a different account, you will need to…
  – Click your profile icon and choose “Sign Out”, then CLOSE YOUR BROWSER
  – Open and sign-out of the Zoom software installed on your Mac or Windows computer, then CLOSE THIS SOFTWARE
  – Restart your browser and start step one over.*You might be prompted to “switch accounts” if you previously had a personal Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site.
2. Enter your Goucher username@goucher.edu (NOT email) and password to continue. A licensed account will be created for you automatically.

Sign In From Desktop Software

Once your account is created (see above), you will often be prompted to “Open Zoom Meetings” to join or run meetings using the Zoom desktop software. Should you need to sign-in from the software screen, click the “Sign In with SSO” button, and then type goucher as the company domain to proceed.

Join A Test Meeting

You can join a test Zoom meeting to familiarize yourself with Zoom controls and test your microphone/speakers before joining a Zoom meeting. You can also test your video or audio while in a Zoom meeting. Note that users in a Zoom test meeting are added as participants, not hosts, so host features such as sharing and recording are not available for testing.

Use Zoom Add-ins

Add Zoom To A Canvas Course
Instructors can schedule and start Zoom meetings directly from their Canvas course(s) using the Canvas Zoom tool. To start, add Zoom to your Canvas course navigation through the course settings. Once added, click the link to access your Zoom meeting information. Here you can create new meetings or start meetings already scheduled.

Students will see a list of scheduled meetings for just this class along with a JOIN button. They will not see meetings scheduled with other classes. Click here for more details.

Add Zoom Outlook Plug-in
The Outlook Plug-in for Zoom is available to add to your Outlook calendar for synchronized meeting scheduling. The plug-in is available to download and install on the Goucher Zoom site meetings screen. When prompted to Sign In, click the “Sign in with SSO” button underneath the password fields, and then type goucher as the company domain to proceed.

Add Live Transcriptions to Your Meeting as a Host (Highly Recommended)

Zoom hosts can enable a side panel in their meetings that automatically transcribes spoken words to text for participants to follow (much like closed captioning). Here’s how…

IN-MEETING FOR HOSTS

When hosting a meeting, click the LIVE TRANSCRIPT button on the host toolbar (1), and then select ENABLE AUTO-TRANSCRIPTION from the pop-up window (2). If your window is too small to display the entire host toolbar, you will need to click the MORE (3) button first.

IN-MEETING FOR PARTICIPANTS:

When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available. If live transcription is available, click Live Transcript, and then select Show Subtitle.

VIEWING IN CLOUD RECORDINGS:

Audio transcription is turned on for cloud recordings by default*. When recordings are played, the transcribed text appears on the right-hand side of the video. To display the transcript as closed captions while playing a recording, click the CC icon at the bottom right of the screen.
*Note that the audio transcript may take additional time to process after the cloud recording video/audio has processed.

For more detailed information on downloading, viewing, and editing audio transcription saved to a cloud recording, visit this Zoom Support article.

Get Training and Technical Assistance

Have a question about using Zoom? We rely on the Zoom Help Center to provide technical assistance for our Zoom users. Refer to this this page first for helpful instructions, training videos, and answers to questions about how to use Zoom. The video tutorials are particularly useful.

Goucher users can submit a support request to Zoom by online submission or by initiating a chat using the chat bubble available on the Zoom web page.

Questions not answered after contacting the Zoom Help Center should be directed to helpdesk@goucher.edu.

At-Home Access to Adobe Creative Cloud

Students who are enrolled in specific Art and Communications classes have access to the complete Adobe Creative Cloud suite. In order to access, follow the instructions below:

1) Visit https://creativecloud.adobe.com and use your Goucher email address to sign in.

2) If prompted, select Company or School Account and then enter your Goucher password. Or provide your credentials in your school’s login screen.

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

If you are unable to access the site or do not see all the apps, please contact the Help Desk for further assistance.

How to Connect to a Remote Mac Lab Computer

Need to access an application that you don’t have installed on your own computer? Here’s a way you can still access the software you need off-campus.

Step 1: Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network so you can connect to the Goucher network. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2: Download and Install Teamviewer

In order to connect to a specific computer in a Mac lab, you will need to:

Download and install a free remote client named Teamviewer.
During installation, make sure default installation is selected and then select Personal/Non-commercial use in the How do you want to use Teamviewer? section.
Then select Accept/Finish to complete the install. Windows users, select Yes if you have User Access Control enabled.

Note: you do not need to create an account to use this application.

Step 3: Connect to Mac

A special teamviewer ID is needed to connect to a specific computer. For a list of available Macs with their associated teamviewer ID click the link below:

Teamviewer IDs for DAC

Once you have selected the computer that you would like to connect to, copy the ID and enter it into the Partner ID field in the Control Remote Computer section of the Teamviewer client.

Make sure that Remote control is selected, then click Connect. A window will appear requesting a password. Enter GoucherRemote2020 in the password field and click Log On to connect.

During Remote Session

Please keep the following items in mind while in your remote session:

There is no sound available. This is not a limitation to Teamviewer. This is just how Macs handle remote sessions.
Do not close the teamviewer client running on the Mac. If you close the client, then it will automatically end your session and no one else will be able to remote until we can re-launch it.
Log in to Creative Cloud with your Adobe ID. If you need to use an Adobe product, you will need to log in to Creative Cloud first. If you do not have an Adobe ID, follow the link to create one.
Deny others from logging in. Teamviewer allows more than one person to log on to the same computer. There is no way for us to prevent this. However, if you are logged in to a Mac and you receive a message that someone wants to connect, simply deny the request so you can continue your session.
Log out of the Mac when done. You must log out of the Mac by going to the Apple menu at the top left of the screen and select Log Out from the menu. DO NOT select any other option. If you do not log out, then this prevents others from logging in after you. Then you can end the Teamviewer remote session.

If you experience any problems during setup or use of the Mac, please send an email to helpdesk@goucher.edu for assistance.

How to Connect to a Remote Windows Lab Computer

Step 1. Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network before you will be able to remote into a lab computer. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2. Install Microsoft Remote Desktop

Windows Users
The Remote Desktop Connection application is already installed on your computer. No other software is required.

MacOS users
Download and install Microsoft Remote Desktop client from the App Store. Then restart your computer.

Step 3. Connect to Lab Computer

Please note: We currently only have Windows computers available. Connection to the MacOS computers should be available soon. Go to Public Lab Software Inventory to see a list of available software.

1. Go to the Remote Labs Page to select an available computer.
2. Click the Connect button to the left of any available computer.
3. A connect window will pop-up. Click the Download button.
4. Open the file that was downloaded. You will be prompted with a security warning.
5. When prompted to enter credentials, type gcadmin\ followed by your Goucher username in the User name field (For example, gcadmin\jadoe001). Mac users can just type their username. Then type in your Goucher password in the next field and then click Connect.
6. You may be prompted with a security one like the ones below:
  
  Click Continue or Yes depending on which certificate warning your receive. Dismissing this message, in this case, is safe. So, you can connect to the computer.
7. Once connected, the remote window will appear. Please be patient as it will take some time for you to log onto the computer and for the contents to load.
8. Once you’re done with your remote session, Go to the Start menu and log out of the computer so it can become available for the next user. DO NOT select any other option.
Tip for Mac Users: Once you are on the desktop of the lab computer, you may find that the screen is too large and you have to scroll around. Go to the menu at the top of the screen and go to Window –> Scaling to change that setting.

If you experience any problems during connection, please contact the Help Desk at helpdesk@goucher.edu for assistance.

How to Install Mac Updates

IMPORTANT MAC UPDATES (January 2021)

As the Spring 2021 semester starts, it is important to make sure that you are running the latest supported version of both Mac OS and Microsoft Office.

In this article, we will cover how to check your current versions, and then perform updates to make sure that you are running the latest supported version.

Please note that as of this time (January 2021), Goucher College is NOT supporting Mac OS 11, Big Sur, due to incompatibilities with Goucher specific systems.

HOW TO CHECK YOUR OS VERSION

Click on the Apple menu at the upper left corner of the screen and choose “About This Mac.”
The window that pops up will show you what version of MacOS you are running. Goucher IT suggests running MacOS 10.14.6 Mojave or 10.15 Catalina.
If you are running an earlier version of Mojave (10.14.1 through 1.14.5), then you can update by clicking the “Software Update” button.
If you are running an earlier version of MacOS (10.9 through 10.13), then follow the instructions in the next section to update your OS.

HOW TO UPDATE TO CATALINA

Before you begin, it is best to make sure that any important files on your computer are backed up, whether that means you upload them to Box, another server, copy them to a USB drive, or anywhere else off your computer. Problems and failures are not expected, but it is best to be prepared in the unlikely event that they occur.
Make sure you will not need to use your computer for up to one hour, this update can take a long time to complete.
Use any web browser, navigate to https://apps.apple.com/us/app/macos-catalina/id1466841314?ls=1&mt=12. The Mac App Store will open and then click on the download button in the upper right corner of the window.

After the download is complete, a window will pop up welcoming you to MacOS Catalina and guide you through the process. Continue through the installer process until a timer appears.
Your computer will restart multiple times during the install process. This is normal. When the process is complete, you will be at a setup window, where your Mac will ask you about some personalized settings, such as choosing to use Dark Mode, or allowing Siri to be active. You can choose whatever you like.

UPDATING OFFICE TO THE LATEST SUPPORTED VERSION

Open any Microsoft Office application. In this example, we will use Word, but you can use whatever application you would like.
Open the Help menu at the top of the screen, and choose “Check for Updates”
The Microsoft AutoUpdater will run, check what versions of applications you are running, and allow you to update them. Please make sure all of your work in any Microsoft Office application is saved before continuing.
You may need to run the updater multiple times to be fully up to date. Please run the updater multiple times, until it informs you that all apps are up-to-date.