PDFelement FAQs

PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users.

What is the difference between PDFelement and Acrobat?

The main difference is that Acrobat is a product of Adobe and PDFelement is provided through a company called Wondershare. Wondershare has created PDFelement as a low-cost alternative to Acrobat while providing all of the same features that Acrobat provides. Anything that you’ve been able to do in Acrobat, you will be able to do with PDFelement.

I need to add my signature to documents. Can I get a PDFelement license?

Not necessarily. Since we have limited licenses, we can only provide it to faculty and staff who do a lot of editing of PDFs. You do not need PDFelement to add signatures to a document. Adobe Reader provides that functionality as well as commenting and some editing features. If you’re not sure if Adobe Reader will do everything you need, please contact the Help Desk for guidance.

I get a message about a watermark when I try to save a document? How do I fix this?

You could be getting this message because PDFelement is unable to verify the license. Please check the upper right corner to make sure that your username is listed. If it states “Log in” then your license isn’t applied. Click the Log In button and enter your Wondershare ID and password. Note: This is different from your Goucher username and password.

My Goucher username and password aren’t working to login. Do I need to reset my password?

Your Goucher username and password will not work with PDFelement. When the license was first assigned to you, you should have received an email with your Wondershare ID and your initial password. Your Wondershare ID will always be your Goucher email address in the format firstname.lastname@goucher.edu. You should always change your initial password to prevent anyone else from logging in as you. If you can’t remember your Wondershare password, click Log In to access the Account window. Then click the Forgot Password? link and follow the steps to reset your password.

I get an error when I try to add a signature after combining PDFs? What am I doing wrong?

You are doing the steps correctly. There is a known bug that is causing the error. Here is a workaround until the bug is fixed:

  1. Open the first document in PDFelement.
  2. Click the thumbnail view.
  3. Right-click the document and choose Insert pages and select From PDF and select the second document.
  4. Click OK to complete the insert process.
  5. Follow steps 2-4 again for any additional documents that need to be inserted.
  6. Select the document in thumbnail view go through the steps of applying the signature.

How can I find out how to use PDFelement?

Wondershare has an extensive video library on their YouTube channel. You can access it by going to Wondershare PDFelement.

Can I install PDFelement on more than one computer?

You can install PDFelement on as many computers as you like. However, Wondershare only allows you to be logged in on two computers at a time. So, if you want to use a different computer then you’ll need to log off one or the license will be revoked as soon as you sign in on another computer.

PDFelement takes a while to load on my computer. Why is that?

We’ve noticed that this happens mainly on Windows computers for some reason. Although Wondershare stated that they improved the performance, it still opens slower than expected. One reason why it could take longer is because once PDFelement launches, it has to check in with the Wondershare licensing server to make sure that a) your license is valid and b) your license is not active on more than two devices. Once it does that, any subsequent documents that you open or save tend to process much quicker.

I’m getting errors for things I’ve done before. What could be causing this?

Make sure you’re running the latest version of PDFelement. Wondershare will usually prompt if there’s an update. You can select “Later” but then you’re also be delaying a fix that you need. Take the time to run the updates as they come quite regularly. If after installing the latest updates and you still get an error, please open a ticket with our Help Desk so we can reach out to Wondershare support for a possible fix.

 

 

 

Work at Home Guide

During these last few months, we have quickly transitioned from work in the office to work in the home office. One big difference is not having tech support readily available to assist with home office issues. This guide was created to help prepare you for working at home if you’re new to Goucher and to provide some troubleshooting tips if you’ve started to encounter some technical problems.

Click the FAQ title to access the information for that section.

RPNow Proctored Exam FAQs

 

**Discontinued**

RPNow was a online test proctoring service put into place during the Fall 2020 and Spring 2021 semesters due to the Covid-19 Pandemic. Questions related to the availability of this service in the future should be addressed to the Office of the Provost.

How to Upgrade to Office 365 for Macs

Every Mac user will need to have Office 365 installed by October 13, 2020. That is when Microsoft will no longer support Office 2010 and Office 2016 for Macs. If you’re not sure which version you have installed on your computer, perform the following:

  1. Launch Word.
  2. Click the Word menu in the top left.
  3. Select About Microsoft Word.

If the version shows 2010 or 2016 then you need to upgrade. Here are two options on how to upgrade to Office 365:

Upgrade Option 1: Self Service

  1. First, connect to the VPN.
  2. Launch Self Service from the dock or do a search. The Self Service icon is the Goucher Gopher icon with a black background.
  3. Click the Applications option from the left side menu.
  4. Then click Install for the Microsoft Office 365 (AY21) application. It will perform a silent install which will take about 10-30 minutes depending on your connection.
  5. When it’s done, the button will change to “reinstall.” Make sure that the Office applications are installed on your computer.
  6. After installation, launch one of the applications. You should then be prompted to enter your Office login.
  7. Enter your [username]@goucher.edu in the username field and your Goucher password.
  8. Then accept the license agreement to continue.

Upgrade Option 2: Office.goucher.edu

  1. Go to office.goucher.edu and enter your Office login: [username]@goucher.edu and Goucher password.
  2. Once logged in, click the Install Office menu located on the top right side. Then select Office 365 apps to begin the download.

    The install window instructions will appear and the Office install package will start to download on your computer.

  3. Depending on your browser, launch the Microsoft Office 16 installer package either from the bottom of the browser, Download folder, or the down arrow link at the top right corner.
  4. Select Yes to install then follow the prompts to complete. The install should take between 5-10 minutes.
  5. After installation, launch one of the applications. You should then be prompted to enter your Office login.
  6. Enter your [username]@goucher.edu in the username field and your Goucher password.
  7. Then accept the license agreement to continue.

If you run into a problem with one of the upgrade options, then try the other option. If neither works, please contact the Help Desk for further assistance.

Goucher Zoom Accounts

Goucher College uses Zoom to host online web meetings. Current faculty, staff, and students can use Zoom to collaborate synchronously online with or without a webcam. Use the following instructions to get started, upgrade your account (faculty/staff only), test your settings, see tips, or get technical assistance.


Sign In / Create an account (Web browser) 

Accounts are created automatically the first time a user logs in successfully on our site.

    1. Go to http://goucher.zoom.us and click Sign In (NOT Sign Up) to launch a Goucher login page* with a campus picture on it.
      *If the Sign In link or Goucher login page do not appear, your browser is logging you in  to a Zoom account automatically. To sign into a different account, you will need to…
      – Click your profile icon and choose “Sign Out”, then CLOSE YOUR BROWSER
      – Open and sign-out of the Zoom software installed on your Mac or Windows computer, then CLOSE THIS SOFTWARE
      – Restart your browser and start step one over.
      *You might be prompted to “switch accounts” if you previously had a personal Zoom account registered under your Goucher email address. This is correct. Please follow all prompts and instructions for switching your account over to Goucher’s hosted site.
    2. Enter your Goucher username@goucher.edu (NOT email) and password to continue. A licensed account will be created for you automatically. 

Sign In From Desktop Software

Once your account is created (see above), you will often be prompted to “Open Zoom Meetings” to join or run meetings using the Zoom desktop software. Should you need to sign-in from the software screen, click the “Sign In with SSO” button, and then type goucher as the company domain to proceed.

 


Join A Test Meeting

You can join a test Zoom meeting to familiarize yourself with Zoom controls and test your microphone/speakers before joining a Zoom meeting. You can also test your video or audio while in a Zoom meeting. Note that users in a Zoom test meeting are added as participants, not hosts, so host features such as sharing and recording are not available for testing.


Use Zoom Add-ins

Add Zoom To A Canvas Course
Instructors can schedule and start Zoom meetings directly from their Canvas course(s) using the Canvas Zoom tool. To start, add Zoom to your Canvas course navigation through the course settings. Once added, click the link to access your Zoom meeting information. Here you can create new meetings or start meetings already scheduled.

Students will see a list of scheduled meetings for just this class along with a JOIN button. They will not see meetings scheduled with other classes. Click here for more details.

Add Zoom Outlook Plug-in
The Outlook Plug-in for Zoom is available to add to your Outlook calendar for synchronized meeting scheduling. The plug-in is available to download and install on the Goucher Zoom site meetings screen. When prompted to Sign In, click the “Sign in with SSO” button underneath the password fields, and then type goucher as the company domain to proceed.


Add Live Transcriptions to Your Meeting as a Host (Highly Recommended)

Zoom hosts can enable a side panel in their meetings that automatically transcribes spoken words to text for participants to follow (much like closed captioning).  Here’s how…

IN-MEETING FOR HOSTS

When hosting a meeting, click the LIVE TRANSCRIPT button on the host toolbar (1), and then select ENABLE AUTO-TRANSCRIPTION from the pop-up window (2). If your window is too small to display the entire host toolbar, you will need to click the MORE (3) button first.

IN-MEETING FOR PARTICIPANTS:

When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available. If live transcription is available, click Live Transcript, and then select Show Subtitle.

 

VIEWING IN CLOUD RECORDINGS:

Audio transcription is turned on for cloud recordings by default*. When recordings are played, the transcribed text appears on the right-hand side of the video. To display the transcript as closed captions while playing a recording, click the CC icon at the bottom right of the screen.
*Note that the audio transcript may take additional time to process after the cloud recording video/audio has processed.

For more detailed information on downloading, viewing, and editing audio transcription saved to a cloud recording, visit this Zoom Support article.


Get Training and Technical Assistance

Have a question about using Zoom? We rely on the Zoom Help Center to provide technical assistance for our Zoom users. Refer to this this page first for helpful instructions, training videos, and answers to questions about how to use Zoom. The video tutorials are particularly useful.

Goucher users can submit a support request to Zoom by online submission or by initiating a chat using the chat bubble available on the Zoom web page.

Questions not answered after contacting the Zoom Help Center should be directed to helpdesk@goucher.edu.

At-Home Access to Adobe Creative Cloud

Students who are enrolled in specific Art and Communications classes have access to the complete Adobe Creative Cloud suite. In order to access, follow the instructions below:

1) Visit https://creativecloud.adobe.com and use your Goucher email address to sign in.

Adobe Sign In

2) If prompted, select Company or School Account and then enter your Goucher password. Or provide your credentials in your school’s login screen.

Select School Account

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.


Adobe Account View

If you are unable to access the site or do not see all the apps, please contact the Help Desk for further assistance.

How to Connect to a Remote Mac Lab Computer

Need to access an application that you don’t have installed on your own computer? Here’s a way you can still access the software you need off-campus.

Step 1: Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network so you can connect to the Goucher network. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2: Download and Install Teamviewer

In order to connect to a specific computer in a Mac lab, you will need to:

  1. Download and install a free remote client named Teamviewer.
  2. During installation, make sure default installation is selected and then select Personal/Non-commercial use in the How do you want to use Teamviewer? section.
  3. Then select Accept/Finish to complete the install. Windows users, select Yes if you have User Access Control enabled.

Note: you do not need to create an account to use this application.

Step 3: Connect to Mac

A special teamviewer ID is needed to connect to a specific computer. For a list of available Macs with their associated teamviewer ID click the link below:

Teamviewer IDs for DAC

Once you have selected the computer that you would like to connect to, copy the ID and enter it into the Partner ID field in the Control Remote Computer section of the Teamviewer client.

teamviewer window

Make sure that Remote control is selected, then click Connect. A window will appear requesting a password. Enter GoucherRemote2020 in the password field and click Log On to connect.

Enter Password

During Remote Session

Please keep the following items in mind while in your remote session:

  1. There is no sound available. This is not a limitation to Teamviewer. This is just how Macs handle remote sessions.
  2. Do not close the teamviewer client running on the Mac. If you close the client, then it will automatically end your session and no one else will be able to remote until we can re-launch it.
  3. Log in to Creative Cloud with your Adobe ID. If you need to use an Adobe product, you will need to log in to Creative Cloud first. If you do not have an Adobe ID, follow the link to create one.
  4. Deny others from logging in. Teamviewer allows more than one person to log on to the same computer. There is no way for us to prevent this. However, if you are logged in to a Mac and you receive a message that someone wants to connect, simply deny the request so you can continue your session.
  5. Log out of the Mac when done. You must log out of the Mac by going to the Apple menu at the top left of the screen and select Log Out from the menu. DO NOT select any other option. If you do not log out, then this prevents others from logging in after you. Then you can end the Teamviewer remote session.

If you experience any problems during setup or use of the Mac, please send an email to helpdesk@goucher.edu for assistance.

How to Connect to a Remote Windows Lab Computer

Step 1. Download and Connect to Cisco AnyConnect VPN

You must first connect to the Cisco AnyConnect VPN network before you will be able to remote into a lab computer. Click the link below if you do not already have the VPN client installed on your personal computer.

Setting Up a VPN Connection

Step 2. Install Microsoft Remote Desktop

Windows Users
The Remote Desktop Connection application is already installed on your computer. No other software is required.

MacOS users
Download and install Microsoft Remote Desktop client from the App Store. Then restart your computer.

Step 3. Connect to Lab Computer

Please note: We currently only have Windows computers available. Connection to the MacOS computers should be available soon. Go to Public Lab Software Inventory to see a list of available software.

    1. Go to the Remote Labs Page to select an available computer.
    2. Click the Connect button to the left of any available computer.
    3. A connect window will pop-up. Click the Download button.
    4. Open the file that was downloaded. You will be prompted with a security warning.
    5. When prompted to enter credentials, type gcadmin\ followed by your Goucher username in the User name field (For example, gcadmin\jadoe001). Mac users can just type their username. Then type in your Goucher password in the next field and then click Connect.
    6. You may be prompted with a security one like the ones below:
      Certificate Warning on MacOS
      Certificate Warning on WindowsClick Continue or Yes depending on which certificate warning your receive. Dismissing this message, in this case, is safe. So, you can connect to the computer.
    7. Once connected, the remote window will appear. Please be patient as it will take some time for you to log onto the computer and for the contents to load.
    8. Once you’re done with your remote session, Go to the Start menu and log out of the computer so it can become available for the next user. DO NOT select any other option.

     

    Tip for Mac Users: Once you are on the desktop of the lab computer, you may find that the screen is too large and you have to scroll around. Go to the menu at the top of the screen and go to Window –> Scaling to change that setting.

    If you experience any problems during connection, please contact the Help Desk at helpdesk@goucher.edu for assistance.

How to Install Mac Updates

IMPORTANT MAC UPDATES (January 2021)

As the Spring 2021 semester starts, it is important to make sure that you are running the latest supported version of both Mac OS and Microsoft Office.

In this article, we will cover how to check your current versions, and then perform updates to make sure that you are running the latest supported version.

Please note that as of this time (January 2021), Goucher College is NOT supporting Mac OS 11, Big Sur, due to incompatibilities with Goucher specific systems.

HOW TO CHECK YOUR OS VERSION

  1. Click on the Apple menu at the upper left corner of the screen and choose “About This Mac.”
  2. The window that pops up will show you what version of MacOS you are running. Goucher IT suggests running MacOS 10.14.6 Mojave or 10.15 Catalina.
  3. If you are running an earlier version of Mojave (10.14.1 through 1.14.5), then you can update by clicking the “Software Update” button.
  4. If you are running an earlier version of MacOS (10.9 through 10.13), then follow the instructions in the next section to update your OS.

HOW TO UPDATE TO CATALINA

  1. Before you begin, it is best to make sure that any important files on your computer are backed up, whether that means you upload them to Box, another server, copy them to a USB drive, or anywhere else off your computer. Problems and failures are not expected, but it is best to be prepared in the unlikely event that they occur.
  2. Make sure you will not need to use your computer for up to one hour, this update can take a long time to complete.
  3. Use any web browser, navigate to https://apps.apple.com/us/app/macos-catalina/id1466841314?ls=1&mt=12. The Mac App Store will open and then click on the download button in the upper right corner of the window.

  1. After the download is complete, a window will pop up welcoming you to MacOS Catalina and guide you through the process. Continue through the installer process until a timer appears.
  2. Your computer will restart multiple times during the install process. This is normal. When the process is complete, you will be at a setup window, where your Mac will ask you about some personalized settings, such as choosing to use Dark Mode, or allowing Siri to be active. You can choose whatever you like.

UPDATING OFFICE TO THE LATEST SUPPORTED VERSION

  1. Open any Microsoft Office application. In this example, we will use Word, but you can use whatever application you would like.
  2. Open the Help menu at the top of the screen, and choose “Check for Updates”
  3. The Microsoft AutoUpdater will run, check what versions of applications you are running, and allow you to update them. Please make sure all of your work in any Microsoft Office application is saved before continuing.
  4. You may need to run the updater multiple times to be fully up to date. Please run the updater multiple times, until it informs you that all apps are up-to-date.

Portfolium Resources

Portfolium FAQs

 


What is Portfolium?

Portfolium is a public space where students (and faculty!) can demonstrate the skills they have learned throughout their educational career! Learn more at What is Portfolium Network?

 


How do I login to Portfolium?

Quick Answer

Easy! There are two ways to get to your account.

Option 1 – Canvas:  Log into Canvas, navigate to your profile, and click on the “Folio” link to open your Portfolium page. From here you can add a project directly, or click on a link under your name to launch your Portfolium account in another window.

A Portfolium link may also be available inside one of your courses, to offer you another quick and easy way to log into Portfolium through Canvas.

Option 2 – Portfolium Web Site: Set up your account and login through https://portfolium.com/login

Haven’t created your account yet? No problem!

Go to https://portfolium.com/join and use your Goucher email address to set up your own password. Your Portfolium account will remain your personal account after you graduate and is separate from all other Goucher accounts.

For more information, visit: Portfolium Introduction


Where can I get help?

Visit the Protfolium How-To Guides anytime to get advice and answers to  your Portfolium questions!

Need one-on-one help? Not a problem! To get assistance ASAP, click the blue conversation “Chat with an Expert” box in the bottom right of the Portfolium web site page to start a live chat with Portfolium’s Help Desk.

 


How can I make a Portfolium assignment in Canvas (faculty)?

To create a new Portfolium Assignment you must first create the assignment through Canvas and then follow-up the final configuration in Portfolium. The pdf below is a handy guide to help walk you through this process.

Creating a Portfolium Assignment through Canvas

Check out our Portfolium video tutorial for more guided instructions!

For further details visit: How do I create an Outcomes Assessment assignment in Canvas as an instructor?


How do I grade an assignment in Portfolium (faculty)?

Instructors will be notified in both Canvas and in the Portfolium EDU Platform when students have submitted their assignments. Instructors must go to their Course and Open the Assignment to launch the assignment in the Portfolium  EDU platform to grade the assignment.

Grading a Portfolium Assignment

Check out our Portfolium video tutorial for more guided instructions!

For further details visit: How do I grade a Canvas Outcomes Assessment LTI assignment as an instructor?


Where can I submit my Portfolium Assignment (student)?

Quick Answer:

Login to Canvas > Go to your Canvas Course > Click on the “Assignments” tab > Select the specific Assignment that has been assigned > Click the “Load Portfolium Assignment in a new window” tab to be redirected to the Assignment Details page in Portfolium.

Portfolium.png

The assignment will open up in a new browser tab. Click START ASSIGNMENT to reach the upload page.

 

For further details visit: How do I submit a Portfolium Network assignment in Canvas as a student?

 


Can I add my Resume (and other stuff) to my Portfolium (student)?

To edit your Profile section, you must first login to Portfolium. Once you are logged in you can add and edit your profile’s information such as Education, Volunteer Work, Accomplishments, and more!

Just pick and choose which modules you’d like to add to your profile. You can even upload a resume you’d like to share,  as well as edit and attach work samples into your portfolio to show off some of your great work!

For more details visit:

 


How do I make a collaborative project?

Want to highlight the collaboration done in a project? No problem!

Teammates in Portfolium are the collaborators, friends, and classmates that you’ve worked with on a project. Just tag them in you entry to show who you’ve collaborated with (Note: the tag entry you make will show up in your teammate’s  Portfolium as well).

To tag your teammate(s) in your entry,  just add the name(s) of your teammate(s) in the Teammates section near the bottom of page when in Project Editor mode (Note: the teammates you tag must be a member of Portfolium).

Portfolium teammates.png

For further details, visit: How do I add Projects to my Portfolio?


 

What’s the best way to find information on Portfolium?

We’re glad you asked! Maybe you’re looking for a specific person, a job, or even a specific skill inside someone’s portfolio. To help you out, we made this really short video with tips on how to find what you’re looking for.

For further details, visit: https://portfolium.com/discover


How do I find someone else’s portfolio?

Portfolium accounts are easy to find using the search area at the top of the screen. If you’re already logged in, you’ll find it at the top left. You can also bypass the login screen by going directly to http://portfolium.com/discover.

Portfolium Search Bar

For further details, visit:How do I find connections on Portfolium?


What’s so special about skills, as opposed to tags? Hint: One is a filter inside a portfolio

Skills are a great way for viewers to filter specific skills used in projects that you have submitted to your portfolio. The “Search Your Skills” tool is useful when you want to quickly navigate to an entry in you portfolio that you have tagged with a specific skill.

For example, you’d like to show a professor an example of your “Writing” and “Teamwork” skills. Just go to your Profile > navigate to the “Skills” section> and click on  your specific skill to filter your work.

Portfolium skills.png

For more, visit: How do I add Skills to my profile?

Tags (Hashtags), can be added by students to help describe entries they’ve made in their portfolio. It’s also a great way to associate a project with topics on Portfolium.

For more details, visit: https://community.canvaslms.com/docs/DOC-17877-914801149587

 


Is there a way to share my Portfolium profile to outside users?

Quick Answer: Yes! Once you’ve register to Portfolium, you will be given an auto-generated personal URL of your Portfolium profile (Note: Your Portfolium profile and entries must be set to public in order to make your profile link accessible).

Poortfolium URL.png

For further details, visit: https://community.canvaslms.com/docs/DOC-17868-914801149816

 

 


What is the difference between my Portfolium profile and portfolio (student)?

Think of your Portfolium profile as an introduction to you; it’s a place where you can show your past and current work experience, course work, activities, accomplishments and more. It’s all about what makes you unique!

Your Portfolium portfolio is place where you can showcase all of the great work you’ve completed over you educational career. Think of it as a place where you can provide digital proof of your skills, experiences, and achievements over time. You can include documents, videos, graphics and more!

For more details, visit: https://community.canvaslms.com/docs/DOC-17862-914801148305


 

Why aren’t my students listed after I’ve created my Portfolium assignment (faculty)?

Quick Answer: Student names will begin to appear in the assignment status page once they have opened that assignment. After that point, you will begin to see those students’ names associated with their assignments and their assignment status (“unsubmitted”/”submitted”) in the assignment status page.

For more details, visit: https://community.canvaslms.com/docs/DOC-17892-917701155409

 


How can I adjust an assignment’s visibility (faculty)?

By default, assignments made are set to “Private” until they are submitted. When an assignment is submitted, the assignment becomes public. Instructors have the capacity to change the default privacy settings into one of the following options:

  • Promote the student work submission – Assignment stays private after submission but can be changed by the student
  • Keep the student work private after submission – Assignments stay private forever but student can access a private link
  • Student work is sensitive and can not be shared – Assignments stay private forever 

To change the privacy settings of an assignment:

  1. Click on the “Advanced Options” located at the bottom of the assignment page when in edit mode.

Assignment Privacy Portfolium-1.png

2. Select the Assignment Visibility option desired for the assignment

3.  Click “Create Assignment” to save.

Assignment Privacy Portfolium 2.png

 


How can I change my project’s visibility setting (student)?

Adjust the privacy options of your entries by using the settings cog in the upper-right hand corner in your entry detail’s page.

Visibility-Portfolium.png

You can adjust your entries to have one of the four visibility options:

  • Public – Anyone on or off Portfolium
  • Portfolium Members – Anyone on Portfolium
  • Connections – Your connections on Portfolium
  • Private – Only you

 

For further details, visit: How do I change the privacy settings on my Projects?

 

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