Display Name

By default, many of our systems are automatically populated with your legal name. If you wish to be addressed by a chosen name instead of a legal name in your regular Goucher work and communications, please follow the guidelines in the Registrar’s Name Change Policy.

Some highlights from this policy include:

• Employees, including student employees, should update their preferred name choices in Workday using the Change Your Preferred Name job aid.
• Academic users (such as faculty and students) should enter their preferred first name* in MyGoucher using the steps in the Registrar’s Name Change Policy document.
  • Only enter your preferred first name under “Display Name”. Do not include titles, pronouns or last names in the same field as your chosen first name.
  • Display names in MyGoucher will automatically be updated over time in academic systems such as Canvas, Navigate, DegreeWorks, and the Housing Director.
• Information on OneCard replacements can be found on the OneCard website.
• Name changes to email addresses can be requested at helpdesk@goucher.edu. Please note whether you are requesting a new email address or only an alias. If we provide you with a new email address, future emails to your original address will be lost.

Pronouns

While pronouns are added to some of our systems automatically through various data connections, some systems require users to update their pronouns manually if desired. Use the links below for instructions.

• CANVAS 
• OUTLOOK or TEAMS

Hold for Authentication Error – Why this Happens

The “Hold for Authentication” error, as shown below is common on Apple devices. This error is caused when incorrect credentials are entered when going to print. Your Mac by default, will attempt to use the local account name on your computer to login to the printer and save it to the keychain.  If you do not change the name from the Mac login to your Goucher username (ex. in the format of either josmi001 or jsmith) this error will occur. If those credentials are saved to to the keychain, this error will continue to occur on any future print jobs. This error also occurs if your password changes or expires without updating the keychain

Please note, you should always be on GoucherWiFi, not GoucherGuest when printing.

There are two solutions to this issue.

How to Resolve it

1. Refresh the Print Job

This is the easiest and quickest solution, although it may not work on some older Macs. On your dock, there is a printer icon with an exclamation mark as shown.

Click on the printer icon to open up your print queue. From there, you’ll see a list of your current print jobs.

Click the refresh icon,   you should now see a window to enter in a new username and password for the printer.

Remove the default username from the name field, if it’s not your Goucher username. Then enter in your Goucher credentials in the format of ‘josmi001’ (or jsmith for older accounts) as shown below.

Click “Ok” and your print job should begin processing. If the credentials were correct, the print job should disappear from the print queue as shown below. Otherwise if incorrect credentials were entered, the printer will once again show a “Hold for Authentication” error.

1. Delete the saved credentials from your keychain

Note, this is an advanced troubleshooting step. Please contact the Helpdesk if you need assistance with this.

If the above steps do not work for you, it is likely caused by incorrect credentials that have been saved to the keychain. To resolve this, open up Spotlight Search in the top right, type in “Keychain Access.app” then press enter.

In the Keychain Access application that opens, select ‘login’ under ‘Default Keychains’ and then select the ‘Passwords’ tab as shown.

Scroll down until you find the keychain password for the printer, (faculty_print_bw, secure_print_color, etc) The printer password will have an @ symbol next to the name, and will be marked as a “network password.”

Press and hold the Control key while you click on the printer keychain, then select ‘Delete’

Confirm that you want to delete the keychain password. Then, attempt to print again. You should be prompted to enter in new credentials for the printer. Enter in your username in the format of “josmi001” (or jsmith for some staff/faculty) and your Goucher password, as shown.

If you find that you are not prompted for new credentials when going to print, restart your computer and try again.

If you have any further questions, please contact the Helpdesk at Helpdesk@goucher.edu

Windows Credentials Errors – Why this Happens

For Goucher staff and faculty, your account password will expire every six months. If you are connected to GoucherWiFi or ethernet at the time it is changed, this password will update automatically on your Dell or Lenovo computer.

However, if you are not connected to either GoucherWiFi or ethernet,  the Windows credentials locally saved to your PC may not match your new password. This can also happen if the laptop experiences any connectivity issues. If you are logging into your laptop using your old password, but logging into Goucher systems and web pages using your new password, you are likely experiencing this issue.

This error can cause connection issues to systems which uses your Windows credentials to sign-in, which includes Microsoft applications such as Outlook or Dynamics. It can also cause errors connecting to GoucherWiFi, preventing users from accessing printers, or on-premise services like Magellan or InsideGoucher. As the computer is attempting to sign in with outdated credentials, you will be unable to connect to GoucherWiFi in order to connect and update them. There are currently two solutions to this error, depending if you are onsite or remote.

How to Resolve it

1. On Campus

The first solution is to plug your computer into ethernet. If you have an office phone, you will likely have an ethernet cable coming out of this device from the “PC” port. Plug the ethernet cable from the phone into your PC. Do not unplug the phone from the wall. If you find that you need an extra ethernet cable, or you do not have an ethernet adapter to properly connect your device, please contact the Helpdesk at helpdesk@goucher.edu.

Once it is connected the WiFi symbol in the bottom right of your PC should change to to showing you are connected to the Goucher network. Once connected, restart your PC, and log back into your account with your updated password. At this point you can disconnect from the ethernet and connect back to GoucherWiFi.

2. Remote

To update your laptop’s credentials remotely, you will first need to sign into VPN. The VPN client is the Cisco AnyConnect Secure Mobility Client. If you do not have the VPN client already installed on your device, please follow the steps for installing and signing into the VPN here.

Once you are signed into VPN, and are on the Goucher network, you will need to lock the laptop, and then sign back in. To do so, you may either press Windows Key and ‘L’ at the same time, or press CTRL, ALT, DELETE at the same time, and choose “Lock” from the list of options.

Once the laptop is locked, you should be brought back to a login screen. From here, enter in your updated password. This will update your Windows credentials and allow you to sign into all systems. If you experience any further errors, restart your device and then log back in.

If you find that these steps do not work for you and you need additional assistance, please contact the Helpdesk at helpdesk@goucher.edu

Workday is an enterprise software solution that will replace a number of Goucher’s administrative applications, including finance, human resources, payroll, and budget planning and reporting.

View details about the Workday project at:

https://www.goucher.edu/workday/

What is Microsoft Authenticator?

Microsoft Authenticator is a free mobile device application that can be downloaded from Google Play or Apple store. The app notifies you if access to an Office 365 application is being attempted. If you did not initiate the access, you then select the option to not approve it. If you did, then you select “Yes” and you will be given immediate access.

The app also provides a one-time password code in case you need another way to verify your identity. The code changes every 30 seconds for added security.

Why do I keep getting “Activation failed” when setting up the authenticator app?

In order for the authenticator app to work properly, it needs to be able to send you notifications when it needs you to approve access to an Office 365 application. If you see the message below, go to your phone settings and make sure that push notifications are enabled for the authenticator app.

You may also need to make sure that the app has access to your camera if you need to scan a barcode to complete the setup.

Why do we have to use Multi-Factor Authentication (MFA)?

Cyber attacks are more prevalent than before. Goucher needs to take steps in order to prevent any major threats. Setting up MFA is one of many IT projects that will be implemented to address cyber security as part of the strategic plan.

What do I do if I’m not able to download the Authenticator app on my phone?

If you get an invalid link when you scan the barcode or are not able to find “Microsoft Authenticator” app in the Google Play or Apple store, you can use the following links:

Apple Store: https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Google Play: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US

Access this link from a browser on your phone and it should bring you to the correct app. If you continue to experience a problem, please contact the Help Desk.

I already have Goucher email setup on my phone. Will that cause a problem?

This may cause a problem. We recommend you remove the Goucher email account and make sure your phone is running the latest operating system before going through the instructions.

For instructions on how to remove and add your Goucher account back to your phone please check the following link https://blogs.goucher.edu/knowledgebase/2018/07/05/adding-your-office-365-email-account-to-your-mobile-device/

Why do we have to select two methods? Isn’t one method and entering my password enough?

As you know, a password is one of the easiest things that can get hacked. Therefore, we cannot rely on passwords alone. Providing two additional methods provides a backup method just in case you experience a problem with the other.

For instance, You set up the authenticator and phone as your MFA methods. If for some reason the authenticator app doesn’t work, you can then select to use the phone method to receive your verification code.

I don’t have a smartphone. Is there another option to set this up?

Although the authenticator app is one of the preferred methods, we understand that not everyone has a capable phone. If that’s the case, you should only set up the phone method to receive your verification code via phone or text.

I use Mail for my Goucher email already. Can I still use that instead of the Outlook app?

The Mail client is not as reliable as the Outlook app. It is highly recommended you use the Outlook app to avoid any problems.

I went through all the steps, but I’m getting a message that I’ve been blocked. What do I do now?

Make sure you’re using the Outlook app instead of the Mail app if you’re an iPhone user.

If you are using the Outlook app, remove the Goucher email account and add it back in. If you continue to experience a problem, contact the Help Desk.

Why am I being prompted to enter my credentials when it hasn’t been 90 days yet?

There could be several reasons for this:

• You are a student who lives on-campus. Students who live on-campus will be prompted to re-authenticate every 7 days.
• Your IP address changed. If you travel with your device, such as between campus and home or to any new location, the IP address change from one location to another can trigger a re-authentication.
• You are using a new device that has not been authenticated.
• Your account was flagged with suspicious activity, and for security reasons it automatically triggers a prompt to ask you to re-authenticate.
• You have another Goucher account setup in Outlook that has not been configured for MFA. If you have a department or shared account setup in Outlook, you may continue to get prompted to enter credentials because the account hasn’t been setup in MFA yet. If you go through the steps for that account, please make sure to only select E-mail and Phone for the authentication methods. Contact the Help Desk if further assistance is needed.

I tried to set up phone sign-in via the app and it says that it’s not enabled. How do I set up the phone method?

The phone method can only be set up through the MFA Setup website. The phone sign-in is another option that the authenticator app provides that we are not implementing at this time.

Important Related Links: What is Multi-Factor Authentication and Why Do We Need It? and Setting Up Multi-Factor Authentication