As part of our ongoing efforts to standardize software across Goucher College, we will be migrating student email accounts currently on Google Gmail to Microsoft Outlook. This transition will create a unified email experience for all faculty, staff, and students.

Frequently Asked Questions (FAQs):

• What is happening and why?
• Who is impacted?
• What if I have both types of Goucher email accounts?
• When will this change take effect?
• Will my email address change?
• Will my emails and other data be moved for me?
• How should I prepare?
• Where do I go to get help?

What is happening and why?

Users who currently use a Google Gmail account ending with @mail.goucher.edu will be migrated to a new Outlook account with an @goucher.edu email address. This change ensures consistency across the college’s email system and enhances security, collaboration, and support.

Who is impacted?

This transition affects anyone with a Goucher Gmail account ending in @mail.goucher.edu. Faculty, staff, and students already using a Microsoft address ending in @goucher.edu (without “mail”) will not be affected.

What if I have both types of Goucher email accounts?

Those who already have a Microsoft Outlook account under the same username as their Goucher Gmail account will not be included in the data migration process and will need to transfer their data on their own. Instructions can be found here.

When will this change take effect?

The migration will take 13 weeks to complete and is scheduled to take place soon. More details on the exact timeline will be provided in follow-up communications.

Will my email address change?

Yes, your new email address will end in @goucher.edu (without “mail”). However, your current email address (e.g., John.Doe@mail.goucher.edu) will remain as an alias. This means:

• Emails sent to your old address will still be delivered to your new Microsoft inbox.
• Any memberships or subscriptions linked to your old email will not be affected.

Will my emails and other data be moved for me?

IT will migrate your email messages and forwarding rules from Gmail to your new Outlook email account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to save/download this information on their own. Please visit our Saving Goucher Gmail Data post for detailed instructions.

How should I prepare?

To help ensure a smooth transition, we ask that you:

• Review and clean up your Gmail inbox by deleting unnecessary messages.
• Empty your Trash folder to remove old emails permanently.

Will I log into my new account the same way?

Yes, you will use your existing Goucher credentials to log into your new Microsoft Outlook account. However, Multi-Factor Authentication (MFA) will be required, and you will need to reset your password every 180 days for security compliance.

Where do I go to get help?

For all other related questions, contact the IT Help Desk at helpdesk@goucher.edu.

During the 2025 transition from Google @mail.goucher.edu accounts to Microsoft Outlook email, IT will migrate email messages and forwarding rules from the old Gmail account to the new Outlook account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to transfer these items on their own using the instructions and resources below.

Instructions below include:

• • • Download a single file or folder from Google Drive
    • Download multiple files or folders as a zip file from Google Drive
    • Save/Download Other Google Data (Not Just Google Drive)

Download a single file or folder from Google Drive

1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
   
2. Select My Drive from the navigation panel on the left.
3. Find the file or folder* you want to save and click the More Actions button (3 dots …) next to it and then select Download.
   * Downloading a folder will save a zip file containing the folder and all its contents.
4. Follow the prompts to choose a location on your computer and hit SAVE.

Download multiple files or folders as a zip file from Google Drive

1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
   
2. Select My Drive from the navigation panel on the left.
3. Select the files/folders to be downloaded
   * To select various files in the list: Click once on any file or folder in the My Drive panel to
   select it and CTRL-click on additional files/folders as needed.
   * To select all the files in the list: Click once on the first item in the My Drive panel to
   select it, then scroll to the bottom of the list and SHIFT-click the last item in the list.
4. Click the Download icon in the toolbar at the top of the screen.
5. Follow the prompts to choose a location on your computer and hit SAVE.

Save/Download Other Google Data (Not Just Google Drive)

To save different types of data linked to your Google account, we recommend using Google Takeout. Google Takeout is a free service that lets you download more than just email or files into a downloadable archive file. It includes options like Contacts, Calendar, Photos, Chrome Bookmarks, and more.

1. Sign into your Google account and go to takeout.google.com.
2. Under Select data to include choose Deselect All* and then check only the options you want to include in your download. *We recommend selecting only the services most important to you due to potential compatibility issues with larger data download files.
3. Click NEXT at the bottom of the screen. On Step 2, we recommend the following options:
   * Send download link via email (the other destination options may not work
   due to Goucher’s Google configuration)
   * Frequency = Export Once
   * File type & Size
   > File type = .zip
   > File size – 2 GB (any option can be chosen but this choice is the simplest)
4. Click Create Export.
5. You will receive an email when your data file is available. Use the link provided to download and save the zip file to your computer.

Visit the Google Support page for Google Transfer to view more detailed information and FAQs (such as “How to open the downloaded files from Takeout).

Emergencies can happen when you least expect them, and having up-to-date emergency contact information ensures that someone you trust can be reached when it matters most.

You can now enter and update your emergency contact information in MyGoucher. Help keep yourself safe and give your loved ones peace of mind by entering or updating your emergency contact details now. It’s quick, easy, and could make all the difference. Follow the instructions below to enter your information.

How To Update Emergency Contact Information

1. 1. Log in to myGoucher.

2. Hover over your profile icon, then click “Profile.”

3. From your Profile dashboard, click “Emergency Contact”

4. Click the pencil icon to add or edit emergency contact information. Add additional phone numbers for this contact in the Notes field.

5. Repeat steps above for Secondary Contact.

6. When finished, check for correctness, then click “SAVE” to update.

7. Log out of myGoucher.

Display Name

By default, many of our systems are automatically populated with your legal name. If you wish to be addressed by a chosen name instead of a legal name in your regular Goucher work and communications, please follow the guidelines in the Registrar’s Name Change Policy.

Some highlights from this policy include:

• Employees, including student employees, should update their preferred name choices in Workday using the Change Your Preferred Name job aid.
• Academic users (such as faculty and students) should enter their preferred first name* in MyGoucher using the steps in the Registrar’s Name Change Policy document.
  • Only enter your preferred first name under “Display Name”. Do not include titles, pronouns or last names in the same field as your chosen first name.
  • Display names in MyGoucher will automatically be updated over time in academic systems such as Canvas, Navigate, DegreeWorks, and the Housing Director.
• Information on OneCard replacements can be found on the OneCard website.
• Name changes to email addresses can be requested at helpdesk@goucher.edu. Please note whether you are requesting a new email address or only an alias. If we provide you with a new email address, future emails to your original address will be lost.

Pronouns

While pronouns are added to some of our systems automatically through various data connections, some systems require users to update their pronouns manually if desired. Use the links below for instructions.

• CANVAS 
• OUTLOOK or TEAMS

Hold for Authentication Error – Why this Happens

The “Hold for Authentication” error, as shown below is common on Apple devices. This error is caused when incorrect credentials are entered when going to print. Your Mac by default, will attempt to use the local account name on your computer to login to the printer and save it to the keychain.  If you do not change the name from the Mac login to your Goucher username (ex. in the format of either josmi001 or jsmith) this error will occur. If those credentials are saved to to the keychain, this error will continue to occur on any future print jobs. This error also occurs if your password changes or expires without updating the keychain

Please note, you should always be on GoucherWiFi, not GoucherGuest when printing.

There are two solutions to this issue.

How to Resolve it

1. Refresh the Print Job

This is the easiest and quickest solution, although it may not work on some older Macs. On your dock, there is a printer icon with an exclamation mark as shown.

Click on the printer icon to open up your print queue. From there, you’ll see a list of your current print jobs.

Click the refresh icon,   you should now see a window to enter in a new username and password for the printer.

Remove the default username from the name field, if it’s not your Goucher username. Then enter in your Goucher credentials in the format of ‘josmi001’ (or jsmith for older accounts) as shown below.

Click “Ok” and your print job should begin processing. If the credentials were correct, the print job should disappear from the print queue as shown below. Otherwise if incorrect credentials were entered, the printer will once again show a “Hold for Authentication” error.

1. Delete the saved credentials from your keychain

Note, this is an advanced troubleshooting step. Please contact the Helpdesk if you need assistance with this.

If the above steps do not work for you, it is likely caused by incorrect credentials that have been saved to the keychain. To resolve this, open up Spotlight Search in the top right, type in “Keychain Access.app” then press enter.

In the Keychain Access application that opens, select ‘login’ under ‘Default Keychains’ and then select the ‘Passwords’ tab as shown.

Scroll down until you find the keychain password for the printer, (faculty_print_bw, secure_print_color, etc) The printer password will have an @ symbol next to the name, and will be marked as a “network password.”

Press and hold the Control key while you click on the printer keychain, then select ‘Delete’

Confirm that you want to delete the keychain password. Then, attempt to print again. You should be prompted to enter in new credentials for the printer. Enter in your username in the format of “josmi001” (or jsmith for some staff/faculty) and your Goucher password, as shown.

If you find that you are not prompted for new credentials when going to print, restart your computer and try again.

If you have any further questions, please contact the Helpdesk at Helpdesk@goucher.edu

Windows Credentials Errors – Why this Happens

For Goucher staff and faculty, your account password will expire every six months. If you are connected to GoucherWiFi or ethernet at the time it is changed, this password will update automatically on your Dell or Lenovo computer.

However, if you are not connected to either GoucherWiFi or ethernet,  the Windows credentials locally saved to your PC may not match your new password. This can also happen if the laptop experiences any connectivity issues. If you are logging into your laptop using your old password, but logging into Goucher systems and web pages using your new password, you are likely experiencing this issue.

This error can cause connection issues to systems which uses your Windows credentials to sign-in, which includes Microsoft applications such as Outlook or Dynamics. It can also cause errors connecting to GoucherWiFi, preventing users from accessing printers, or on-premise services like Magellan or InsideGoucher. As the computer is attempting to sign in with outdated credentials, you will be unable to connect to GoucherWiFi in order to connect and update them. There are currently two solutions to this error, depending if you are onsite or remote.

How to Resolve it

1. On Campus

The first solution is to plug your computer into ethernet. If you have an office phone, you will likely have an ethernet cable coming out of this device from the “PC” port. Plug the ethernet cable from the phone into your PC. Do not unplug the phone from the wall. If you find that you need an extra ethernet cable, or you do not have an ethernet adapter to properly connect your device, please contact the Helpdesk at helpdesk@goucher.edu.

Once it is connected the WiFi symbol in the bottom right of your PC should change to to showing you are connected to the Goucher network. Once connected, restart your PC, and log back into your account with your updated password. At this point you can disconnect from the ethernet and connect back to GoucherWiFi.

2. Remote

To update your laptop’s credentials remotely, you will first need to sign into VPN. The VPN client is the Cisco AnyConnect Secure Mobility Client. If you do not have the VPN client already installed on your device, please follow the steps for installing and signing into the VPN here.

Once you are signed into VPN, and are on the Goucher network, you will need to lock the laptop, and then sign back in. To do so, you may either press Windows Key and ‘L’ at the same time, or press CTRL, ALT, DELETE at the same time, and choose “Lock” from the list of options.

Once the laptop is locked, you should be brought back to a login screen. From here, enter in your updated password. This will update your Windows credentials and allow you to sign into all systems. If you experience any further errors, restart your device and then log back in.

If you find that these steps do not work for you and you need additional assistance, please contact the Helpdesk at helpdesk@goucher.edu