Category Archives: Applications (Other)

Voicemail

Logging Into Voicemail (3 options)

By default, voicemail messages are automatically sent to users email inbox as an audio file attachment. Voicemail messages are not saved on our 8×8 VOIP system. However, users can change this and other voicemail settings using the instructions below. 

  1. Dialing into Voicemail using the Calls area in Teams
    Begin by reviewing the Dialing into Voicemail User Guide on our IT Training Hub. You will find a default PIN information, and steps to create a new PIN, along with the Quick Reference Guide as shown below which includes steps to manage voicemail messages, greetings and preferences.

    Click any image to enlarge it.

  2. Logging into the 8×8 Work Website
    When accessing voicemail via the web, you will need an 8×8 Password; this is separate from your Goucher password. If you don’t know your password, use the Forgot Password link to reset your password. Note: Changing the voicemail password for a ring group, the password changes for everyone in the ring group.

    • Go to Work.8×8.com and enter your username@goucher.edu, hit Continue and enter your password. 
  3. Using the 8×8 Work Desktop Software
    • PC – Install the 8×8 Work for Desktop app from Company Portal
    • Mac – Install the 8×8 Work for Desktop app from Self-Service

Managing Voicemail Greetings and Settings via 8×8 Website or Desktop

Using the 8×8 Work website (Work.8×8.com) or desktop software you can, record voicemail greetings and manage voicemail settings. Simply open 8×8 Work, then click the Settings icon > Voicemail

  • Voicemail Greetings – Click Add new greeting under the External or Internal greeting area to record a greeting

  • Voicemail Settings (Notifications and PIN reset) – Click Go to main voicemail settings > Voicemail to access additional voicemail settings

From the Voicemail settings menu you can change the default notification setting that only sends voicemail messages to your email inbox. You can choose disable notification, attachment only or notification only.

You can also reset your voicemail access PIN

Related content: Phone calls and Department Group Faxing

Contact the Help Desk with any questions or for additional assistance.

Department Group Faxing

Departmental group faxing can be done and managed using our 8X8 Work Voice Over IP (VOIP) service provider’s browser application. Only staff included in a department fax group may fax using the 8×8 Work website application.

Send a fax

Log in to Work.8X8.com using the department fax group username and password.

  • From the left navigation, click the Fax icon
  • Complete the fax coversheet, then drag and drop files onto the fax coversheet or browse to attach files

Passwords have been created for each department fax group. If you don’t know the password check with a colleague. If appropriate, someone in the group can use the Forgot Password link to reset the password. Note: Changing the password for the department fax group, changes the password for everyone in the department fax group.

Related content: Phone Calls and Voicemail

Contact the Help Desk with any questions or for additional assistance.

 

 

 

Eight New Windows 11 Essential Features

Switching from Windows 10 to Windows 11 brings a refreshed interface and new tools designed to boost productivity. Below, we highlight eight standout features – plus step-by-step guides for two key functions to help you get started quickly.

Want to know more about Windows 11 features? Read the full article on What’s New in Windows 11.

Feature Windows 10 Windows 11
Start Menu & Taskbar Left-aligned, traditional design Centered, for a cleaner look with pinned apps and recent files.
Snipping Tool Basic screenshot modes with limited editing and no recording capabilities Now supports screen recording with audio, copy or redact text from screenshots, add shapes and emojis, and use Bing Visual Search to explore content from your captures.
Accessibility Tools Basic essential features like narration, speech recognition and color Modernized, easier-to-use design, with improved performance, and new capabilities such as voice commands and automatic live captions for any audio.
Performance Standard startup times, memory management, battery life Optimized speed and efficiency; faster startup, improved memory management, and better battery life.
Windows Updates Larger, slower updates Smaller, more efficient updates.
Security Standard protections Stronger security (TPM 2.0, Secure Boot) for added protection against modern threats.
Multitasking Basic window snapping Snap Layouts & Groups for advanced side-by-side multitasking.
Virtual Desktops Limited customization Customizable desktops for different needs; one for work, school, and gaming.

 

Snap Layouts for Multitasking

Organize multiple windows into predefined layouts for efficient multitasking.

  1. Hover over the maximize button on any window.
  2. Choose a layout (e.g., side-by-side, grid).
  3. Click the desired position for the current window.
  4. Select other windows to fill the remaining slots in the grouping.

Tip: Use the snapped layouts to switch between grouped windows easily.

Virtual Desktops

Create and manage separate desktops to organize workspaces for different tasks such as work related, research, social media and more.

  1. Click the Task View icon (two overlapping rectangles) on the taskbar.
  2. Click New Desktop to create a new workspace.
  3. Open apps and browser sites.
  4. Hover over the maximize button on any window.
  5. Choose a layout (e.g., side-by-side, grid).
  6. Click the desired position for the current window.
  7. Select other windows to fill the remaining slots.
  8. Use the Task View icon to switch between virtual desktops.

Tip: You can assign custom names to each desktop by right-clicking them in Task View.

FAQs: Goucher Gmail Accounts to Microsoft Outlook

As part of our ongoing efforts to standardize software across Goucher College, we will be migrating student email accounts currently on Google Gmail to Microsoft Outlook. This transition will create a unified email experience for all faculty, staff, and students.

Frequently Asked Questions (FAQs):

What is happening and why?

Users who currently use a Google Gmail account ending with @mail.goucher.edu will be migrated to a new Outlook account with an @goucher.edu email address. This change ensures consistency across the college’s email system and enhances security, collaboration, and support.

Who is impacted?

This transition affects anyone with a Goucher Gmail account ending in @mail.goucher.edu. Faculty, staff, and students already using a Microsoft address ending in @goucher.edu (without “mail”) will not be affected.

What if I have both types of Goucher email accounts?

Those who already have a Microsoft Outlook account under the same username as their Goucher Gmail account will not be included in the data migration process and will need to transfer their data on their own. Instructions can be found here.

When will this change take effect?

The migration will take 13 weeks to complete and is scheduled to take place soon. More details on the exact timeline will be provided in follow-up communications.

Will my email address change?

Yes, your new email address will end in @goucher.edu (without “mail”). However, your current email address (e.g., John.Doe@mail.goucher.edu) will remain as an alias. This means:

  • Emails sent to your old address will still be delivered to your new Microsoft inbox.
  • Any memberships or subscriptions linked to your old email will not be affected.

Will my emails and other data be moved for me?

IT will migrate your email messages and forwarding rules from Gmail to your new Outlook email account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to save/download this information on their own. Please visit our Saving Goucher Gmail Data post for detailed instructions.

How should I prepare?

To help ensure a smooth transition, we ask that you:

  • Review and clean up your Gmail inbox by deleting unnecessary messages.
  • Empty your Trash folder to remove old emails permanently.

Will I log into my new account the same way?

Yes, you will use your existing Goucher credentials to log into your new Microsoft Outlook account. However, Multi-Factor Authentication (MFA) will be required, and you will need to reset your password every 180 days for security compliance.

Where do I go to get help?

For all other related questions, contact the IT Help Desk at helpdesk@goucher.edu.

Saving Goucher Gmail Data

During the 2025 transition from Google @mail.goucher.edu accounts to Microsoft Outlook email, IT will migrate email messages and forwarding rules from the old Gmail account to the new Outlook account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to transfer these items on their own using the instructions and resources below.

Instructions below include:

      • Download a single file or folder from Google Drive
      • Download multiple files or folders as a zip file from Google Drive
      • Save/Download Other Google Data (Not Just Google Drive)

Download a single file or folder from Google Drive

  1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
  2. Select My Drive from the navigation panel on the left.
  3. Find the file or folder* you want to save and click the More Actions button (3 dots …) next to it and then select Download.
    * Downloading a folder will save a zip file containing the folder and all its contents.
  4. Follow the prompts to choose a location on your computer and hit SAVE.

Download multiple files or folders as a zip file from Google Drive

  1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
  2. Select My Drive from the navigation panel on the left.
  3. Select the files/folders to be downloaded
    * To select various files in the list: Click once on any file or folder in the My Drive panel to
    select it and CTRL-click on additional files/folders as needed.
    * To select all the files in the list: Click once on the first item in the My Drive panel to
    select it, then scroll to the bottom of the list and SHIFT-click the last item in the list.
  4. Click the Download icon in the toolbar at the top of the screen.
  5. Follow the prompts to choose a location on your computer and hit SAVE.

Save/Download Other Google Data (Not Just Google Drive)

To save different types of data linked to your Google account, we recommend using Google Takeout. Google Takeout is a free service that lets you download more than just email or files into a downloadable archive file. It includes options like Contacts, Calendar, Photos, Chrome Bookmarks, and more.

  1. Sign into your Google account and go to takeout.google.com.
  2. Under Select data to include choose Deselect All* and then check only the options you want to include in your download. *We recommend selecting only the services most important to you due to potential compatibility issues with larger data download files.
  3. Click NEXT at the bottom of the screen. On Step 2, we recommend the following options:
    * Send download link via email (the other destination options may not work
    due to Goucher’s Google configuration)
    * Frequency = Export Once
    * File type & Size
    > File type = .zip
    > File size – 2 GB (any option can be chosen but this choice is the simplest)
  4. Click Create Export.
  5. You will receive an email when your data file is available. Use the link provided to download and save the zip file to your computer.

Visit the Google Support page for Google Transfer to view more detailed information and FAQs (such as “How to open the downloaded files from Takeout).

 

Emergency Contact Information

Emergencies can happen when you least expect them, and having up-to-date emergency contact information ensures that someone you trust can be reached when it matters most.

You can now enter and update your emergency contact information in MyGoucher. Help keep yourself safe and give your loved ones peace of mind by entering or updating your emergency contact details now. It’s quick, easy, and could make all the difference. Follow the instructions below to enter your information.

How To Update Emergency Contact Information

    1. Log in to myGoucher.

2. Hover over your profile icon, then click “Profile.”

3. From your Profile dashboard, click “Emergency Contact”

4. Click the pencil icon to add or edit emergency contact information. Add additional phone numbers for this contact in the Notes field.

5. Repeat steps above for Secondary Contact.

6. When finished, check for correctness, then click “SAVE” to update.

7. Log out of myGoucher.

Display Names and Pronouns

Display Name

By default, many of our systems are automatically populated with your legal name. If you wish to be addressed by a chosen name instead of a legal name in your regular Goucher work and communications, please follow the guidelines in the Registrar’s Name Change Policy.

Some highlights from this policy include:

  • Employees, including student employees, should update their preferred name choices in Workday using the Change Your Preferred Name job aid.
  • Academic users (such as faculty and students) should enter their preferred first name* in MyGoucher using the steps in the Registrar’s Name Change Policy document.
    • Only enter your preferred first name under “Display Name”. Do not include titles, pronouns or last names in the same field as your chosen first name.
    • Display names in MyGoucher will automatically be updated over time in academic systems such as Canvas, Navigate, DegreeWorks, and the Housing Director.
  • Information on OneCard replacements can be found on the OneCard website.
  • Name changes to email addresses can be requested at helpdesk@goucher.edu. Please note whether you are requesting a new email address or only an alias. If we provide you with a new email address, future emails to your original address will be lost.

Pronouns

While pronouns are added to some of our systems automatically through various data connections, some systems require users to update their pronouns manually if desired. Use the links below for instructions.

How to Connect to Goucher VPN

Description:

VPN, short for Virtual Private Network, is a secure connection from a computer to a private network (such as Goucher College) over the internet. A VPN connection allows users who are away from campus to access files or websites usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus. This includes both GoucherGuest and GoucherWiFi.

Steps:

PC:

  1. Open the Start menu in the bottom left, and type in “Cisco.”
  2. Open the “Cisco AnyConnect Secure Mobility Client” application from the list of results.
  3. If you do not see Cisco in Search, reinstall the application using our Setting Up a VPN Connection guide. You may also find the VPN client under the “Cisco” folder in “All Apps” on your Start menu.
  4. Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
  5. From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
  6. Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Mac:

  1. Click the Spotlight icon in the top right, on the menu bar and type in “Cisco”
  2. Open “Cisco AnyConnect Secure Mobility Client.app”
  3. If you do not see Cisco in Spotlight Search, reinstall the application from Self Service on your Mac, or otherwise see our Setting Up a VPN Connection guide. You can also find the application within your Applications folder.
  4. Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
  5. From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
  6. Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Technology Training & Tidbits Newsletters

The training newsletters are your go-to resources for staying up to date with the latest technology, tools, and techniques in an evolving world of technology. It is designed to support you in harnessing the power of technology effectively by providing valuable insights, practical tips, and hands-on workshops to enhance workplace productivity.

Technology Training & Tidbits Newsletters

  • December 2025 – Top Tech Takeaways for 2025 and Unplug Your Tech Before You Unwind
  • November – N/A
  • October 2025 – 5 Quick Steps to Improve Digital Accessibility and Internet Outage Detectors
  • September 2025 – Cyber Smarts 101: Protecting Our Digital Campus and Strengthen Your MFA
  • August 2025 – N/A
  • July 2025 – Guide to Choosing the Right Task Management App and How to Minimize Open Windows
  • June 2025 – 3 Steps to Inbox Zero and Browser Tabs Grouping
  • May 2025 – Choosing the Right Web Browser and Summer Tips to Recharge, Declutter, and Prepare for Fall
  • April 2025 – Secure and Simplify Logins with a Password Manager and Create a Transparent Hotspot
  • March 2025 – Knowing When to Use OneDrive, Teams, and SharePoint and Renaming Multiple Files
  • February 2025 – Prompt Engineering: Get Better Responses and Potential AI Risks
  • January 2025 – Digital Wellbeing and Adding an Email Message as a Calendar Event

Train The Trainer Resources

As a subject matter expert, your role is crucial in empowering individuals to navigate systems with confidence and proficiency. This blog is designed to provide you with valuable insights, practical tips, and comprehensive resources to enhance your training skills and elevate your impact as a trainer. Our goal is to equip you with the knowledge and tools you need to deliver effective, engaging, and impactful training sessions.

Four Step Training Prep Checklist

The Four Step Training Checklist will help you prepare training materials, presentations and delivery. Use the checklist to help you consider logistics, scripting, presentation design and training delivery. These essential components contribute to a successful training experience for you and your participants.

Click here to view the Four Step Training Prep Checklist.

Design and Deliver Workshops