Category Archives: Faculty/Staff

Adding your Office 365 email account to your mobile device

This page provides instructions on how to set up your Office 365 email account on your mobile device, whether it be a tablet or smartphone running Android or iOS.  The settings and instructions have been tested to the fullest extent possible. From feedback and support postings on the vendor/manufacturer’s websites we recognize that these settings may not function properly under all circumstances.

Not sure if you have an Office 365 email account or not?
If your email address ends in ‘@goucher.edu’ (Ex: John.Doe@goucher.edu), you most likely have your email account on Office 365.
If you have an @mail.goucher.edu email account, follow this article instead: Adding your mail.goucher.edu email account to a mobile device

Microsoft Outlook Mobile App

 

 

 

For both iOS and Android, there is a Microsoft Outlook app in both App Stores that we highly recommend using to set up your email on your mobile device. The setup process is very easy, and the app automatically integrates your calendar and email all into one application, as well as allow you to add other email accounts if you wish.

Step 1: Download the Microsoft Outlook App from your App Store and run it. It will prompt you to log in. The format to type in is as follows:

(your username)@goucher.edu (Ex: jodoe001@goucher.edu)

Step 2: On the next screen, type in your Goucher account password.

Step 3: After login is completed, it will ask if you want to add another account; you can either choose to or skip and go straight to your inbox.

     iOS Mail App

For Android, we do not recommend anything other than the Outlook app because of how different phone manufacturers set up their mail applications.
For iOS we still highly recommend the Outlook app, but the stock Mail app is still an option if you wish to set it up there. Here is the process for setting up your Goucher email account (as of iOS 11):

Step 1: Open the Settings app, and scroll down until you see “Accounts and Passwords”. Choose that, and click the “Add Account” button. The mailbox type is “Exchange”.

Step 2: In the email field, type your full email address. The description field can be set to whatever you want (“Goucher”, for instance). Click “Next” in the top corner.

Step 3: In the email field, type your full email address. The description field can be set to whatever you want (“Goucher”, for instance). Click “Next” in the top corner.

Step 4: A pop-up will come up asking if you want to “Configure Manually” or “Sign In”. Choose “Configure Manually”.

Step 5: A new field will show for your password; type in your Goucher account password, then click “Next”.

Step 6: A new group of settings will appear. The below screenshot shows the correct information to put in the fields. Once you are finished, click “Next”.

(Email: Your full email address)(Server: outlook.office365.com)(Domain: goucher.edu)(Username: [Your username]@goucher.edu)(Password: Your Goucher account password)

Step 7: The final screen will ask what items you want to import with  your account. Mail is required, but you can also choose the other items if you wish. Click “Save” to confirm the account is added.

Step 8: Open your Mail app, and your Goucher email account should now appear. Note: You may need to press and swipe from the top down to refresh the view.

I received an email in my Office 365 inbox I believe to be spam/phishing. What do I do?

Even with a spam server in place there may be a small amount of spam and/or phishing messages that will still get through to your inbox.  By using the steps below, you can help us   block these emails from coming through to others in the future. *Note: These steps do not work on mobile devices such as phones or tablet apps.

  1. Create a new e-mail
  2. Drag and drop the SPAM e-mail onto the body of the new e-mail, so it becomes an attachment.
  3. If it is spam, in the To: field, type junk@office365.microsoft.com.
    -If it looks to be a phishing scam, in the To: field, type phish@office365.microsoft.com
  4. Send the email.
  5. You can then delete the suspicious email from your mailbox.

This post applies to all Faculty and Staff email, as well as student email accounts that are on Office 365.

Laptop Locker FAQs

Q: I tried to check out a laptop, and it’s telling me I’m not able to! What’s wrong?

A: There are several reasons you might not be able to check out a laptop. Please contact us at helpdesk@goucher.edu, and we’ll figure out what the issue is as soon as possible.

Q: How do I know if the locker recognizes that I returned a laptop?

A: After returning a laptop, you should see a screen on the locker display that shows a summary of how long you’ve had the laptop. You should also receive an email confirmation that states the date and time you returned the laptop. If this screen does not pop up, please contact us at helpdesk@goucher.edu to see what could be preventing a successful return. Please keep in mind that if you do not connect the charger cable, it is still considered checked out and will still count toward your time limit.

Q: I just checked out a laptop, but it doesn’t turn on.

A: First, try pressing the power button to turn it on. The power button for the Lenovo laptops is located on the right side of the laptop. Sometimes, a previous borrower may have shut down the laptop before returning it! If it doesn’t power on, return it and check out another one. Sometimes, the laptops aren’t inserted into the kiosk bay correctly and don’t charge. Returning it to the locker will likely allow it to charge again.

Q: How do I borrow a laptop for longer than 6 hours?

A: There is no way to borrow a laptop for longer than 6 hours without incurring late fees. You can return the laptop during the 6 hours and immediately check out another one if they are available.

Q: Can I have someone else return the laptop for me?

A: The laptop must be returned by the person who borrowed it. You are asked to swipe your OneCard when you check it out and again when you check it back in. If you give your OneCard to someone to check out a laptop for you, you are violating the borrowing terms and the person returning it may lose access to the locker. Please note, as the owner of the OneCard used to check out the laptop, you are held responsible for loss or any damage that may occur.

Q: I returned the laptop but forgot to connect the charger. What do I do?

A: Contact the Help Desk at helpdesk@goucher.edu immediately. If you continue to check out a laptop without plugging in the charger, you may be charged a late fee.

Tips to Help Minimize Printing Problems

Copiers will jam from time to time for a variety of reasons. However, there are ways that we can minimize this and other problems. Here are some tips provided by our vendor, One Source:

Gently close the cassette trays. The trays are designed to close on their own with a slight push. If you push the trays too hard, the internal mechanisms can break causing the copier to not recognize that there’s paper in that tray or worse. This can then cause it to want to bypass the tray and use the multipurpose tray.

Make sure that the correct paper type in the printer driver is selected. If you are printing on regular 8.5 x 11 size paper, the default paper size should be set to “Letter” and paper type (also called “media” type) set to “Unspecified” or “Plain.” Only if you are printing on special paper should you change these options. This will allow the copier to adjust the temperature and default to using the appropriate cassette tray.

If you are not using special paper and are still prompted to use the multipurpose tray, check the screen to see which paper type it is detecting from your printer drivers. As you can see in the screenshot below it is detecting “Statement” as the paper type and therefore wants to default to the multipurpose tray.
If this happens, select the tray that you want to use on the screen then make sure to change the options in your printer drivers so this will not happen again.

Place paper in the cassette tray or storage bin. Humidity is the main cause of paper jams. When a ream of paper is opened and the paper is left out exposed to the temperature in the building, this can cause the paper to ripple and curl which can then cause paper jams. Once a ream of paper is opened, the entire amount should be placed in the cassette trays. If the trays are full then place the remaining amount of paper in the storage bins at the bottom of the copier. The paper should be laid flat and on an even surface so that it doesn’t curl or bend.

Copy to save time. Instead of printing a large job, it is quicker to print one copy then use the copy function to complete the rest of the job.

If after following these tips you still encounter a problem, please open a help desk ticket with as much detailed information as possible and the equipment ID. The Equipment ID is located on a gold sticker on the front of the machine. This is needed if we have to submit a ticket to One Source.  

Kyocera Copier FAQs

The Kyocera copiers are all setup with PaperCut which simplifies copying, scanning and printing. PaperCut also has the ability to print securely, which prevents jobs from being printed unless you are right in front of the copier. Here are instructions for the most common features:

How to Copy

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device Functions button on the screen.
  3. Select the copy options needed then click the green Start button.

How to Scan to Your Email

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Scan button on the screen.
  3. Click the Scan to My Email button.
  4. Change the Subject and Filename by clicking in the fields to bring up the keyboard. You can also click the Settings button to change how you want to scan the file.
  5. When done, click the Start button on the screen.

The copier will let you know when the scan is complete. The scanned file will appear as an attachment in an email in your inbox. Make any further changes or forward to someone else.

How to Scan to USB

  1. Swipe Your One Card with the magnetic stripe facing up.
  2. Insert your USB thumb drive (stick) in the USB slot on the side of the copier.
  3. Click the Device functions button on the screen.
  4. Click the Home button located right below the touchscreen.
  5. Click the Removable Memory button on the touchscreen.
  6. Click the Store File button on the lower right side of the touchscreen.
  7. Place the files you want to scan on the glass or document feeder.
  8. Click the green Start menu button to begin scanning.
  9. Then click the Finish Scan button on the touchscreen when done.

How to Use Secure Print

Secure print allows you to store jobs in a virtual queue for up to 2 hours. You can then release the job from specific copiers in your area. The job will only be released to the person who submitted the job. Therefore, you must login with your Goucher credentials or use your One Card.

  1. Send the document to the printer using either Secure_Print_BW (For Staff), Faculty_Print (For Faculty) or Goucher_Print (For Students). Color options are also available.
  2. Go up to the copier in your area and swipe your One Card with magnetic stripe facing up.
  3. Click the Release All button.

How to Enable Stapling Features on Macs

Since the secure print drivers were pushed out automatically, the options to enable stapling could not be pre-configured. However, you can still enable this feature by following these steps:

  1. Open System Preferences from the Apple menu (or Dock).
  2. Click the Printers & Scanners icon.
  3. Select the secure print driver (i.e., Goucher_Faculty, Secure_Print_BW) from the Printers list.
  4. Click the Options & Supplies… button to the right of the printer icon.
  5. Click the Options tab.
  6. Select Side Feeder from the Paper Feeders drop down list.
  7. Select 4000-sheet finisher from the Document Finisher drop down list.
  8. Then click OK.

You should then be able to access the staple options the next time you print. Follow these steps again for any other secure print drivers you have installed on your Mac.

How to Find Help with Other Features

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device functions button on the screen.
  3. Click the Home button below the screen.
  4. Click the yellow Help button with the question mark on the screen.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0