Train The Trainer Resources

As a subject matter expert, your role is crucial in empowering individuals to navigate systems with confidence and proficiency. This blog is designed to provide you with valuable insights, practical tips, and comprehensive resources to enhance your training skills and elevate your impact as a trainer. Our goal is to equip you with the knowledge and tools you need to deliver effective, engaging, and impactful training sessions.

Four Step Training Prep Checklist

The Four Step Training Checklist will help you prepare training materials, presentations and delivery. Use the checklist to help you consider logistics, scripting, presentation design and training delivery. These essential components contribute to a successful training experience for you and your participants.

Click here to view the Four Step Training Prep Checklist.

Design and Deliver Workshops

Creating Presentations that Pop – a PowerPoint presentation
Creating Visual Aids for Beginners – a PowerPoint presentation
Producing Short Instructional Videos – a PowerPoint presentation
Enhancing Instructional Videos – a PowerPoint presentation

Using Microsoft Teams in the Workplace or Classroom

Teams is a web-based communication tool offering online calling, video conferencing, chat, and file sharing options. Plus, Teams is included in every Goucher Office 365 account, so it is available to all current faculty, staff, and students. Teams meetings have no real time limitation (30 hours) and can include non-Goucher guests.

Accessing Teams
Scheduling a Teams Meeting
Inviting People Outside of Goucher to a Meeting
Pre-meeting Check: Confirming Your Settings and Making a Test Call
Using Meeting Controls
Adjusting Your View in a Meeting
Creating a Personal Meeting Link Using Meet Now
Starting a Chat session
Starting an Audio Call or Video Call
Changing Display Name or Adding Pronouns
Adding a Teams Meeting in a Canvas Course (Instructors)
Overview of Frequently Used Features
Troubleshooting Tips

Accessing Teams

Microsoft Teams is included with Goucher Office 365 accounts and can be installed on PCs, Macs, and mobile devices, or used directly in a web browser.

- - Teams software or app* – Download Teams for your desktop, iOS, or Android. *Recommended for best experience
    
    For Windows Desktop downloads choose “Teams for work or school”.
  - A Web Browser – Go to https://teams.microsoft.com.
    The browser client can also be used although it does have limitations when compared to using the installed client software or app above. Chrome or Edge are considered the best browsers for Teams Meetings. Make sure your browser has been updated to the latest version. For more information about supported browsers see Web clients for Microsoft Teams.

Scheduling a Teams Meeting

Similar to other video meeting sites like Zoom, WebEx, GoToMeeting, etc., Teams Meetings are scheduled events that participants join with a link. There are several ways to schedule a meeting using Teams:

- - From Outlook – Use the Teams add-in for Outlook. From your Outlook calendar, create a new meeting or appointment and use the Teams Meeting buttons on the toolbar to include online meeting details in the invitation.
  - From Teams –
    - Option 1 – Go to Calendar on the left side of the app and select New meeting in the top right corner.
    - Option 2 – Select a range of time in the calendar. A scheduling form will pop open.
    - Option 3 – Select Schedule a meeting in a chat (below the box where you type a new message) to book a meeting with the people in the chat.
  - From Canvas – Instructors can use our Canvas Instructor Quick Tip to create a Teams meeting link for students without having to copy/paste or send invitations.

Inviting People Outside of Goucher to a Meeting

Teams lets you invite people outside of Goucher to a meeting, including those who don’t have a Teams license. Anyone joining a meeting without signing into Teams through their Goucher account is considered a “guest”.

1. 1. Create the meeting and go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.
  2. Type the person’s full email address (ex: Joe@example.com).
  3. Select Invite. They’ll receive an email with a link to the meeting.

Other Considerations :

- - When outside participants use the link to join your meeting, they will be given the option to download the Teams app or continue in their browser. Neither of these options requires a Microsoft login to use; however, most users have a better online experience using the app.
  - To protect everyone from mischief makers, guests will need to be admitted through the meeting lobby by default.
  - Outside users will not have access to the meeting chat after the meeting ends.
  - Windows desktop users who already use TEAMS with another organization can avoid joining Goucher meetings as a guest by managing multiple accounts in New Teams. This feature is anticipated for Mac users soon.

Pre-meeting Check: Confirming Your Settings and Making a Test Call

Confirm or change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more Select to see more options next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera’s video.

Make a test call

To make a test call, select Settings and more Select to see more options next to your profile picture at the top of Teams and then choose Settings > Devices.

Choose Make a test call under Audio devices.

In a test call, you’ll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you’ll get a summary of the test call, and you can go to your device settings to make changes.

Notes:

- - The test call feature is only available in English for now. Additional languages are coming soon.
  - Test recordings are deleted immediately after the call. They are not retained or used by Microsoft.
  - The test call feature is currently only available in Teams desktop app for Windows and Mac.

Using Meeting Controls

When a Teams Meeting or Video Chat is in progress, the Meeting Controls toolbar becomes available to all users. Visit the Microsoft support article for details on how to use controls, including options for breakout rooms, meeting recordings, background effects, and more.

Adjusting Your View in a Meeting

Teams tries to anticipate what you’ll want to see in a meeting. If someone starts speaking, their video or profile image is shown more prominently. If someone shares their screen, that content will take main stage. But if you’d rather see something else, there are a few ways to tell Teams.

Switch between people and content– If someone’s presenting a PowerPoint or other content, switch between viewing their content and the people in the room by clicking the video or content you want to see.
Pin a video– Right-click a video within the meeting and select Pin. The video will be shown regardless of who’s currently speaking. You can pin multiple videos or right-click any pinned video and select Unpin at any time.
Reframe a video– Teams may crop your video to better fit the screen. If you want to change this, right-click the video and select Fit to frame to view the entire video. To see a closer, cropped view, right-click the video and select Fill frame.

Creating a Personal Meeting Link Using Meet Now

The Teams calendar has a Meet Now feature for impromptu meetings. After hitting the Meet Now button, prompts appear to enter a meeting name and invite participants by entering their names or copying a meeting link to paste elsewhere. Meet Now meetings do not appear in your calendar.

You can reuse Meet Now links to create a similar experience to the Personal Meeting links in Zoom.

BEWARE:

Any chats, meeting notes, or other shared content will be available to everyone in every meeting session with the same name. Participants (not Organizers) can delete their chats from the thread if desired.
The default security settings allow anyone at Goucher College to bypass the waiting room. Be sure to change meeting options after the steps below if you don’t want users to join a meeting already in session with another person.
Although meeting URLs do not expire, phone dial-in numbers do.

STEPS:

Create a Teams meeting from the Teams calendar using the Meet Now button. Name the meeting something like “Jane’s Personal Meeting”.
Copy the resulting meeting link to your clipboard.
Paste the link in a shareable space, such as in Canvas, Navigate, your e-mail signature, etc., and save it as a bookmark in your browser. You want to have it handy.
Start your meeting at any time using the same link you shared with everyone else. You can reuse the link again even after the first meeting is ended.

Starting a Chat session

Teams comes with a persistent chat area that contains chats to and from other Goucher users. When you participate in meetings, those chats also appear in this area.

- 1. Click on the Chat icon on the left, and then select the New Chat button at the top of chat list panel.
  2. Begin typing the name of a Goucher member and select their name when it appears.
  3. Compose a message in the box at the bottom of the chat panel.
  4. When you’re ready, select the Send icon or hit Enter.

Starting an Audio Call or Video Call

Audio and Video calls are started from the Chat window and occur immediately without a meeting link. Think of this as calling someone on the phone. This option is good for quick impromptu conversations within the Goucher community.

- 1. Open a chat session with the person(s) you wish to contact (you can select an existing chat session or start a new one). You can include up to 20 people.
  2. Select the Meet Now button on the toolbar and select Audio Call or Video Call to start a call.

Changing Display Name or Adding Pronouns

Users can choose to go by a chosen name rather than their legal name for work or study at Goucher. Please see our post Display Names and Pronouns for more information.

Note that pronouns are not added to the display name in Teams. Instead, pronouns are added to the user’s profile. Click a profile picture to open a user’s profile page and look under their name for any pronouns intentionally added by that user.

Adding a Teams Meeting in a Canvas Course

Follow our Canvas Instructor Quick Tip to create a meeting link for students without having to copy/paste or send invitations.

Overview of Frequently Used Features

Below is a summary of frequently used conferencing features in Teams:

Feature	Available in Teams?
Personal meeting room	No* See related information above.
Breakout rooms	Yes
Polls	Through MS Forms
Raise hand	Yes
Password protection	No
Lobby/Waiting Room	Yes *Can setup in Meeting Options
Mobile app	Yes
External guests	Yes
Recurring meetings	Via Outlook
Screen Sharing	Yes
Whiteboard	Yes
Cloud recording	Yes Cloud recordings are stored in OneDrive.
Alternative Host	Through roles
Transcripts	Yes

Troubleshooting Tips

Here are some self-help tips to resolving most technical issues with Microsoft Teams.

For best results, use the Teams app rather than the web version.
If you have to use the web version, switch to using Chrome or Edge if necessary and ensure your browser is updated to the latest version.
Make sure you are signed into your Goucher Teams account. Signing out of Teams and back in again is also a common fix to many problems. To sign out, select your Profile icon and choose SIGN OUT. Sign back in with your Goucher username@goucher.edu and password.
If you are experiencing low internet connectivity issues, try closing other apps that also use your internet bandwidth. You can also reduce the amount of bandwidth needed by turning off your own camera or the video feed from others (click on VIEW on the toolbar, select MORE OPTIONS, and then click TURN OFF INCOMING VIDEO).

Hold for Authentication Error

Hold for Authentication Error – Why this Happens

The “Hold for Authentication” error, as shown below is common on Apple devices. This error is caused when incorrect credentials are entered when going to print. Your Mac by default, will attempt to use the local account name on your computer to login to the printer and save it to the keychain. If you do not change the name from the Mac login to your Goucher username (ex. in the format of either josmi001 or jsmith) this error will occur. If those credentials are saved to to the keychain, this error will continue to occur on any future print jobs. This error also occurs if your password changes or expires without updating the keychain

Please note, you should always be on GoucherWiFi, not GoucherGuest when printing.

There are two solutions to this issue.

How to Resolve it

1. Refresh the Print Job

This is the easiest and quickest solution, although it may not work on some older Macs. On your dock, there is a printer icon with an exclamation mark as shown.

Click on the printer icon to open up your print queue. From there, you’ll see a list of your current print jobs.

Click the refresh icon, you should now see a window to enter in a new username and password for the printer.

Remove the default username from the name field, if it’s not your Goucher username. Then enter in your Goucher credentials in the format of ‘josmi001’ (or jsmith for older accounts) as shown below.

Click “Ok” and your print job should begin processing. If the credentials were correct, the print job should disappear from the print queue as shown below. Otherwise if incorrect credentials were entered, the printer will once again show a “Hold for Authentication” error.

1. Delete the saved credentials from your keychain

Note, this is an advanced troubleshooting step. Please contact the Helpdesk if you need assistance with this.

If the above steps do not work for you, it is likely caused by incorrect credentials that have been saved to the keychain. To resolve this, open up Spotlight Search in the top right, type in “Keychain Access.app” then press enter.

In the Keychain Access application that opens, select ‘login’ under ‘Default Keychains’ and then select the ‘Passwords’ tab as shown.

Scroll down until you find the keychain password for the printer, (faculty_print_bw, secure_print_color, etc) The printer password will have an @ symbol next to the name, and will be marked as a “network password.”

Press and hold the Control key while you click on the printer keychain, then select ‘Delete’

Confirm that you want to delete the keychain password. Then, attempt to print again. You should be prompted to enter in new credentials for the printer. Enter in your username in the format of “josmi001” (or jsmith for some staff/faculty) and your Goucher password, as shown.

If you find that you are not prompted for new credentials when going to print, restart your computer and try again.

If you have any further questions, please contact the Helpdesk at Helpdesk@goucher.edu

Update Windows Credentials

Windows Credentials Errors – Why this Happens

For Goucher staff and faculty, your account password will expire every six months. If you are connected to GoucherWiFi or ethernet at the time it is changed, this password will update automatically on your Dell or Lenovo computer.

However, if you are not connected to either GoucherWiFi or ethernet, the Windows credentials locally saved to your PC may not match your new password. This can also happen if the laptop experiences any connectivity issues. If you are logging into your laptop using your old password, but logging into Goucher systems and web pages using your new password, you are likely experiencing this issue.

This error can cause connection issues to systems which uses your Windows credentials to sign-in, which includes Microsoft applications such as Outlook or Dynamics. It can also cause errors connecting to GoucherWiFi, preventing users from accessing printers, or on-premise services like Magellan or InsideGoucher. As the computer is attempting to sign in with outdated credentials, you will be unable to connect to GoucherWiFi in order to connect and update them. There are currently two solutions to this error, depending if you are onsite or remote.

How to Resolve it

1. On Campus

The first solution is to plug your computer into ethernet. If you have an office phone, you will likely have an ethernet cable coming out of this device from the “PC” port. Plug the ethernet cable from the phone into your PC. Do not unplug the phone from the wall. If you find that you need an extra ethernet cable, or you do not have an ethernet adapter to properly connect your device, please contact the Helpdesk at helpdesk@goucher.edu.

Once it is connected the WiFi symbol in the bottom right of your PC should change to to showing you are connected to the Goucher network. Once connected, restart your PC, and log back into your account with your updated password. At this point you can disconnect from the ethernet and connect back to GoucherWiFi.

2. Remote

To update your laptop’s credentials remotely, you will first need to sign into VPN. The VPN client is the Cisco AnyConnect Secure Mobility Client. If you do not have the VPN client already installed on your device, please follow the steps for installing and signing into the VPN here.

Once you are signed into VPN, and are on the Goucher network, you will need to lock the laptop, and then sign back in. To do so, you may either press Windows Key and ‘L’ at the same time, or press CTRL, ALT, DELETE at the same time, and choose “Lock” from the list of options.

Once the laptop is locked, you should be brought back to a login screen. From here, enter in your updated password. This will update your Windows credentials and allow you to sign into all systems. If you experience any further errors, restart your device and then log back in.

If you find that these steps do not work for you and you need additional assistance, please contact the Helpdesk at helpdesk@goucher.edu

Using OneDrive

Included with your Office 365 account, OneDrive is an unlimited cloud drive similar to Box, Drop Box, and Google Drive. Using OneDrive to store computer files saves hard drive space, and makes sharing files and folders with other Goucher faculty, staff, and students easy. When you create or edit a document saved to OneDrive, from any location or any device, changes will automatically save back to your OneDrive account.

Learn More

General Information from Microsoft
More About Finding Files Shared With You
Using Favorites to Find Frequently Used Files

General Information from Microsoft

Below are links to articles written by Microsoft support to help you get started using OneDrive. Please contact the IT Help Desk if you have any questions or need assistance with the install or an update.

resource	description
OneDrive Quick Start Guide	A visual map of the OneDrive screen on browsers and the mobile app.
OneDrive Video Training Series	Short video tutorials on OneDrive features. Note – Goucher accounts are OneDrive for Business Accounts.
OneDrive Help and Learning Dashboard	Includes the links below and many more.
Installing OneDrive for Windows/Mac/Mobile	If you have Windows 10 or above, OneDrive is already installed on your PC. Use this link if you’re using a Mac, another version of Windows, or want to use the OneDrive mobile app,
Uploading and saving files and folders to OneDrive	Step-by-step guide on saving files/folders to OneDrive
Syncing files and folders between the web (cloud) version and your computer	Step-by-step guide on syncing files between OneDrive and your computer
Sharing OneDrive files and folders	Step-by-step guide on sharing OneDrive files/folders
Viewing Shared Folders (and Adding to My Files for quicker access)	When someone shares a folder with you, it appears in the Shared section of your OneDrive account on the web. If you have Edit permissions to those shared folders, you can add them to the My files section of your OneDrive to make them easier to access and work with.
Creating a File Request	This is a useful feature! With the file request feature in OneDrive, you can choose a folder where others can upload files using a link that you send them. People you request files from can only upload files; they can’t see the content of the folder, edit, delete, or download files, or even see who else has uploaded files.

More About Finding Folders Shared With You

Note that files/folders shared with you will always be available to you on the web from the Shared space, but only items in the My Files space will automatically appear in File Explorer or Finder on your computer. To add shared items to My Files, follow the steps below.

Open your OneDrive account online.
Navigate to Shared.
Select one or more items, click “Add shortcut” on the toolbar and select “My Files”.
Alternatively, you can also right-click on an item and select “Add Shortcut“.

Using Favorites to Find Frequently Used Files

Another tip for organizing your OneDrive content is to Favorite items you work with often.

Open your OneDrive account online.
Navigate to My Files or to Shared.
Select one or more items and click “Favorite” on the toolbar. Alternatively, you can right-click on an item and select “Favorite“.
Navigate to “Favorites” on the OneDrive navigation panel to find these items in the future. You can also declutter this file list as needed by selecting a file or files from this area and choosing “Unfavorite” from the toolbar.

Workday

Workday is an enterprise software solution that will replace a number of Goucher’s administrative applications, including finance, human resources, payroll, and budget planning and reporting.

View details about the Workday project at:

https://www.goucher.edu/workday/

Change your Goucher account password

Change your password from the Office365 portal
Change your password from your Outlook inbox
Reset your password from the Office365 login page

Change your password from the Office365 portal

Go to https://office.goucher.edu and sign in with your Microsoft ID (ex. josmi001@goucher.edu) and Goucher password. If you are already signed in, skip to Step 3.
Office365 Login Page
If this is your first time signing in to Office365, or you have not yet registered for Multi-Factor Authentication , you will be prompted to set up your verification methods. Please see our Knowledgebase article on MFA setup for details.
Setting up Multi-Factor Authentication
Once logged in, click on the Settings icon in the top right then select the “Change your password” option.
Change your password
Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.

Change password window

Change your password from your Outlook inbox

Go to https://www.outlook.com/goucher.edu to sign in with your current Microsoft ID (ex. josmi001@goucher.edu and Goucher password.
Then, go to your Profile in the top right and click on View Account. In the new window that opens, go to the Password tile and select Change password

Password tile
Once you enter your current password, enter in your new password within the boxes provided. If your password is not accepted, please see our Password FAQs page for password criteria.
Change password window

Reset your password from the Office365 login page

Go to https://office.goucher.edu and enter in your Microsoft ID (ex. josmi001@goucher.edu)
Choose the “Forgot my password” option
Forgot my password reset
In the next window, enter in your Microsoft ID and the characters in the picture to recover your account. You can also access this page directly to reset your password.
Account Recovery
Select the verification method to confirm access to your account.
Verification methods
Reset your Goucher password. If your password is not accepted, please review our password criteria on the Password Management FAQs page.
Reset password

If you are unable to reset your password using the Office 365 reset password link, please contact the Helpdesk for assistance at 410-337-6322

Need further assistance? First check out the Password Management FAQs page.

What is Multi-Factor Authentication and Why Do We Need It?

Recently, cybersecurity has become a priority for businesses, government, and schools which is why Goucher has included this as part of the new strategic plan. One of the first cybersecurity projects Information technology (IT) is implementing is Multi-Factor Authentication (MFA).

MFA is a two-step process of providing access to a website or application for an added layer of security. Banks, colleges, and more now require MFA and most likely you’ve already gone through this process for at least one site outside Goucher.

To help ensure the security of email and data, IT began implementing MFA via a phone app called Microsoft Authenticator. Other than the added security that comes from adding MFA to your account, there are other advantages:

Users with MFA setup no longer need to call the Help Desk to reset their Goucher password. This is also true for shared accounts.
Password resets for faculty/staff have changed from every 90 days to every 180 days

Before you Begin:

Please review the following information prior to setting up MFA:

In most cases, you will only be prompted every 90 days to verify your identity. Students living on campus will be prompted at least once every 7 days. This will occur for each device. For instance, if you use the Outlook app on your phone, you will need to approve access. If you then access your email through a browser, you will again be prompted to approve access. There are other situations that will trigger a new authentication request. . Please review the FAQs for more information.

MFA will only work with certain email apps on mobile devices. The following apps support modern authentication:

Outlook on iOS version 10.x and greater
Outlook on Android

Make sure you have the latest OS or application version installed on your device prior to setting up MFA.

MFA will only work with Office 2016 or higher or Office 365. If you are running Office 2013 for Windows or Office 2011 or lower for Macs, on your Goucher-managed laptop, contact the Help Desk to upgrade your system. If you are using Office on a personal computer to check your Goucher emails, please make sure that you are running at least Office 2016 (for Windows users) or Office 365 (for Windows and Mac users). Office 365 can be installed on personal computers for work at home use. For those who cannot upgrade or install Office 365 on your personal computer, you will need to use the web-based version of Outlook to check messages.

Instructions on how to take advantage of Microsoft’s Office 365 home use option

Two authentication methods are needed to be set up to fulfill MFA requirements. Entering your password and setting up one of the methods below is not enough to fulfill MFA requirements. You will need to set up both the authenticator app and the phone methods. The only exception is if you have a non-smartphone device. In that case, only set up the phone method.

Get Started

Once you have reviewed this information, go to Setting Up Multi-Factor Authentication for instructions.

Have more questions? Review the Multi-Factor Authentication FAQs page.

Multi-Factor Authentication FAQs

What is Microsoft Authenticator?

Microsoft Authenticator is a free mobile device application that can be downloaded from Google Play or Apple store. The app notifies you if access to an Office 365 application is being attempted. If you did not initiate the access, you then select the option to not approve it. If you did, then you select “Yes” and you will be given immediate access.

The app also provides a one-time password code in case you need another way to verify your identity. The code changes every 30 seconds for added security.

Why do I keep getting “Activation failed” when setting up the authenticator app?

In order for the authenticator app to work properly, it needs to be able to send you notifications when it needs you to approve access to an Office 365 application. If you see the message below, go to your phone settings and make sure that push notifications are enabled for the authenticator app.

You may also need to make sure that the app has access to your camera if you need to scan a barcode to complete the setup.

Why do we have to use Multi-Factor Authentication (MFA)?

Cyber attacks are more prevalent than before. Goucher needs to take steps in order to prevent any major threats. Setting up MFA is one of many IT projects that will be implemented to address cyber security as part of the strategic plan.

What do I do if I’m not able to download the Authenticator app on my phone?

If you get an invalid link when you scan the barcode or are not able to find “Microsoft Authenticator” app in the Google Play or Apple store, you can use the following links:

Apple Store: https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Google Play: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US

Access this link from a browser on your phone and it should bring you to the correct app. If you continue to experience a problem, please contact the Help Desk.

I already have Goucher email setup on my phone. Will that cause a problem?

This may cause a problem. We recommend you remove the Goucher email account and make sure your phone is running the latest operating system before going through the instructions.

For instructions on how to remove and add your Goucher account back to your phone please check the following link https://blogs.goucher.edu/knowledgebase/2018/07/05/adding-your-office-365-email-account-to-your-mobile-device/

Why do we have to select two methods? Isn’t one method and entering my password enough?

As you know, a password is one of the easiest things that can get hacked. Therefore, we cannot rely on passwords alone. Providing two additional methods provides a backup method just in case you experience a problem with the other.

For instance, You set up the authenticator and phone as your MFA methods. If for some reason the authenticator app doesn’t work, you can then select to use the phone method to receive your verification code.

I don’t have a smartphone. Is there another option to set this up?

Although the authenticator app is one of the preferred methods, we understand that not everyone has a capable phone. If that’s the case, you should only set up the phone method to receive your verification code via phone or text.

I use Mail for my Goucher email already. Can I still use that instead of the Outlook app?

The Mail client is not as reliable as the Outlook app. It is highly recommended you use the Outlook app to avoid any problems.

I went through all the steps, but I’m getting a message that I’ve been blocked. What do I do now?

Make sure you’re using the Outlook app instead of the Mail app if you’re an iPhone user.

If you are using the Outlook app, remove the Goucher email account and add it back in. If you continue to experience a problem, contact the Help Desk.

Why am I being prompted to enter my credentials when it hasn’t been 90 days yet?

There could be several reasons for this:

You are a student who lives on-campus. Students who live on-campus will be prompted to re-authenticate every 7 days.
Your IP address changed. If you travel with your device, such as between campus and home or to any new location, the IP address change from one location to another can trigger a re-authentication.
You are using a new device that has not been authenticated.
Your account was flagged with suspicious activity, and for security reasons it automatically triggers a prompt to ask you to re-authenticate.
You have another Goucher account setup in Outlook that has not been configured for MFA. If you have a department or shared account setup in Outlook, you may continue to get prompted to enter credentials because the account hasn’t been setup in MFA yet. If you go through the steps for that account, please make sure to only select E-mail and Phone for the authentication methods. Contact the Help Desk if further assistance is needed.

I tried to set up phone sign-in via the app and it says that it’s not enabled. How do I set up the phone method?

The phone method can only be set up through the MFA Setup website. The phone sign-in is another option that the authenticator app provides that we are not implementing at this time.