Category Archives: Network, Wifi and Security

How to Connect to Goucher VPN

Description:

VPN, short for Virtual Private Network, is a secure connection from a computer to a private network (such as Goucher College) over the internet. A VPN connection allows users who are away from campus to access files or websites usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Before you begin:

VPN will only work from off-campus and does not work when connected to the Goucher network on campus. This includes both GoucherGuest and GoucherWiFi.

Steps:

PC:

Open the Start menu in the bottom left, and type in “Cisco.”
Open the “Cisco AnyConnect Secure Mobility Client” application from the list of results.
If you do not see Cisco in Search, reinstall the application using our Setting Up a VPN Connection guide. You may also find the VPN client under the “Cisco” folder in “All Apps” on your Start menu.
Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Mac:

Click the Spotlight icon in the top right, on the menu bar and type in “Cisco”
Open “Cisco AnyConnect Secure Mobility Client.app”
If you do not see Cisco in Spotlight Search, reinstall the application from Self Service on your Mac, or otherwise see our Setting Up a VPN Connection guide. You can also find the application within your Applications folder.
Once open, type in “remote.goucher.edu‘ into the URL window, and click “Connect”
From there, a Microsoft login page will pop-up. Type in your username in the ‘username@goucher.edu‘ format to sign in, and input your password. You may be asked to verify your login using Multi-Factor Authentication. See our article found here for questions on using MFA.
Once signed in, you’ll see a green check-mark on the lock icon in the Cisco AnyConnect window, indicating you are connected to Goucher VPN.

Password Management FAQs

Here are some answers to common questions about resetting your password using Microsoft 365.

How do I register with Microsoft 365 to reset my password?

If you have Multi-Factor Authentication enabled on your account, you can reset your password by choosing the ‘Forgot Password” link when signing in, or the “Can’t access your account” option when signing into Office 365 and email. You can also access Microsoft’s direct password reset link here

If you do not have Multi-Factor Authentication already set up, please see our Knowledgebase article found here.

Office365/Outlook Login

If you are already logged into Office 365, you can reset your password by going to the Settings icon in the top right then select the “Change your Password” option

Changing password in Office 365

What are the criteria for resetting my password?

Your password must be at least 8 characters in length and must meet 3 of the following 4 criteria:

English uppercase letters
English lowercase letters
Numeric characters (0-9)
Non-alphanumeric characters (ie., !, ?, @, #, etc.)

An example of a strong password is one that contains at least 4 words put together as a phrase which also includes numbers and alphanumeric characters. Commonly used or weak passwords will not be accepted when attempting to reset your password.

How often do I need to reset my password?

Faculty/Staff are required to reset their password every 180 days, or every six months. Students are not required to reset their password but should as often as possible as part of a good Internet security protocol.

I have a new phone number or authenticator app. How do I update my information?

In order to update your MFA, you can sign into your Office 365 portal, go to your Profile in the top right, then click on View Account. In the new window that opens, go to Security Info -> Update Info to manage your verification methods.

Security Methods Page

Can I unlock my account?

You may only unlock your account while resetting your password. If you need to unlock your account without resetting the password, please contact the Helpdesk for assistance.

I have a Gmail account from Goucher, can I still use Microsoft 365 to reset your password?

Yes, you can. As long as you are enrolled in Multi-factor authentication through your Office365 account.

I receive an error when I try to reset my password? What should I do?

Most errors should explain the problem. Please try again making sure that you are entering the correct information. If further assistance is needed, please contact the IT Help Desk.

Guide to Online Goucher Services for Faculty

NAME OF SERVICE	LINK TO SITE	WHAT IT DOES
MyGoucher	My.goucher.edu	Use for official course roster and for grades More support: MyGoucher FAQs
Canvas	Canvas.goucher.edu	Use as a course website; enrollment is automatic Share materials with your students More support: Canvas Support Page
Canvas Studio	Canvas.goucher.edu	Actively collaborate with students through video and audio media Share comments on a media timeline Create video-format quizzes More support: Canvas Studio Resources
Teams Video Conferencing	Share meeting link with participants where needed, such as inside a Canvas course or through email.	Use for online meetings with students or peers. More information: Online Meetings and Chat with Microsoft Teams
Portfolium	Link inside every Canvas course Can also setup direct login at https://portfolium.com/join	Have students upload and reflect on showcase learning experiences Used in some courses to assess Goucher Commons requirements More support: Portfolium FAQs
e2 Campus Notifications	Tinyurl.com/e2-campus-goucher	Receive information about weather-related delays or emergencies
Password change	Password.goucher.edu	Update your Goucher password

Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Note: If you already have Cisco AnyConnect Secure Mobility Client installed on your device, please see our article here for steps on how to connect.

Before you begin:

VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

Open a web browser and go to remote.goucher.edu.
Select Goucher_Network from the Group drop-down list.
Enter your Goucher username and password, then click Login.
The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process.
Note: On the last step of those instructions (Step 9), type in remote.goucher.edu as the VPN connection URL. Then you’ll be prompted to sign in with your Goucher credentials.
Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.

I am unable to access files on Darwin/Magellan. How do I know if it’s just my computer or a system wide problem?

First check to see if anyone else in your dorm room, floor or office is experiencing the same problem. If so, then the problem could be system wide and you can confirm that by either checking the status online by going to our Facebook page. You can also check via phone by dialing 6322 and select option 3.

I am getting intermittent connection to the network in my dorm room. Who do I contact to resolve this problem?

First make sure that you are only connected to the network using an Ethernet cable in your room. If you also have wireless enabled, it may interfere with the wired connection. Disable your wireless connection and see if the problem persists. If you continue to experience problems with your wired connection please contact the Help Desk.

I’ve logged on to my office computer and am able to access the Internet and Outlook but, my network drives are not appearing. What should I do?

Network drives are mapped automatically through a program called Desktop Authority when you log onto your computer. If some or all of your network drives are missing, log off and log back on to see if the drives will appear. Please contact the Help Desk if that does not resolve the problem.

How to access Darwin or Magellan

Need to get to a file stored on the network from off-campus? Never fear!

Before you begin:

For faculty/staff workstations, if you are on campus, try logging off and back on again to reset your automatic server connections.
If you are off-campus, you must have a working VPN connection first. If needed, follow the steps in Setting Up A VPN Connection. A high-speed cable or DSL internet connection is required.

Download:

How to Access Network Folders [Windows 10] (4-3-2019)

How to Access Network Folders in Windows 7 & 8 (09-11-17)

How to Access Network Folders in MacOS (10-11-19)