Hold for Authentication Error – Why this Happens The “Hold for Authentication” error, as shown below is common on Apple devices. This error is caused when incorrect credentials are entered when going to print. Your Mac by default, will attempt to use the local account name on your computer to login to the printer and […]
Windows Credentials Errors – Why this Happens For Goucher staff and faculty, your account password will expire every six months. If you are connected to GoucherWiFi or ethernet at the time it is changed, this password will update automatically on your Dell or Lenovo computer. However, if you are not connected to either GoucherWiFi or […]
Recently, cybersecurity has become a priority for businesses, government, and schools which is why Goucher has included this as part of the new strategic plan. One of the first cybersecurity projects Information technology (IT) is implementing is Multi-Factor Authentication (MFA). MFA is a two-step process of providing access to a website or application for an […]
What is Microsoft Authenticator? Microsoft Authenticator is a free mobile device application that can be downloaded from Google Play or Apple store. The app notifies you if access to an Office 365 application is being attempted. If you did not initiate the access, you then select the option to not approve it. If you did, […]
Before you Begin: Review the information provided in the What is Multi-Factor Authentication and Why Do We Need IT? article prior to going through these instructions. Also, take the time to review the instructions before going through the steps. Instructions: Everyone must visit the MFA Setup Page to configure at lease one secondary verification method. […]
Go to http://degreeworks.goucher.edu and log in with your Goucher username and password. You’ll then see a student search page. If you know the student’s ID number, you can enter it here. If you want to search by name, click Advanced search. Clicking Advanced search will open the following screen. Enter the student’s name. Both names […]
PDFelement is an alternative application to Adobe Acrobat. It allows you to create, edit, sign, convert, and OCR documents. We are currently testing this application with a limited number of licenses. Here are some common questions that will help current users. What is the difference between PDFelement and Acrobat? The main difference is that Acrobat […]
This guide was created to prepare you for working at home if needed and to provide some troubleshooting tips if you’ve started to encounter some technical problems. Click the FAQ title to access the information for that section.
Goucher College provides basic* Zoom accounts to all faculty, staff, and students. *For meetings over 40 minutes long, Goucher used Microsoft Teams.* Use the following instructions to get started, test your settings, see tips, or get technical assistance. Sign In / Create an account (Web browser) Sign In From Desktop Software Join A Test Meeting […]
Step 1. Download and Connect to Cisco AnyConnect VPN You must first connect to the Cisco AnyConnect VPN network before you will be able to remote into a lab computer. Click the link below if you do not already have the VPN client installed on your personal computer. Setting Up a VPN Connection Step 2. […]