Kyocera Copier FAQs

The Kyocera copiers are all setup with PaperCut which simplifies copying, scanning and printing. PaperCut also has the ability to print securely, which prevents jobs from being printed unless you are right in front of the copier. Here are instructions for the most common features:

How to Copy

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device Functions button on the screen.
  3. Select the copy options needed then click the green Start button.

How to Scan to Your Email

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Scan button on the screen.
  3. Click the Scan to My Email button.
  4. Change the Subject and Filename by clicking in the fields to bring up the keyboard. You can also click the Settings button to change how you want to scan the file.
  5. When done, click the Start button on the screen.

The copier will let you know when the scan is complete. The scanned file will appear as an attachment in an email in your inbox. Make any further changes or forward to someone else.

How to Scan to USB

  1. Swipe Your One Card with the magnetic stripe facing up.
  2. Insert your USB thumb drive (stick) in the USB slot on the side of the copier.
  3. Click the Device functions button on the screen.
  4. Click the Home button located right below the touchscreen.
  5. Click the Removable Memory button on the touchscreen.
  6. Click the Store File button on the lower right side of the touchscreen.
  7. Place the files you want to scan on the glass or document feeder.
  8. Click the green Start menu button to begin scanning.
  9. Then click the Finish Scan button on the touchscreen when done.

How to Use Secure Print

Secure print allows you to store jobs in a virtual queue for up to 2 hours. You can then release the job from specific copiers in your area. The job will only be released to the person who submitted the job. Therefore, you must login with your Goucher credentials or use your One Card.

  1. Send the document to the printer using either Secure_Print_BW (For Staff), Faculty_Print (For Faculty) or Goucher_Print (For Students). Color options are also available.
  2. Go up to the copier in your area and swipe your One Card with magnetic stripe facing up.
  3. Click the Release All button.

How to Enable Stapling Features on Macs

Since the secure print drivers were pushed out automatically, the options to enable stapling could not be pre-configured. However, you can still enable this feature by following these steps:

  1. Open System Preferences from the Apple menu (or Dock).
  2. Click the Printers & Scanners icon.
  3. Select the secure print driver (i.e., Goucher_Faculty, Secure_Print_BW) from the Printers list.
  4. Click the Options & Supplies… button to the right of the printer icon.
  5. Click the Options tab.
  6. Select Side Feeder from the Paper Feeders drop down list.
  7. Select 4000-sheet finisher from the Document Finisher drop down list.
  8. Then click OK.

You should then be able to access the staple options the next time you print. Follow these steps again for any other secure print drivers you have installed on your Mac.

How to Find Help with Other Features

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device functions button on the screen.
  3. Click the Home button below the screen.
  4. Click the yellow Help button with the question mark on the screen.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

How to Create a Black & White Printer Default Preset on Macs

On Macs, the default printer setting, or preset, for the Sharp color copiers is set to Automatic for color which causes the printer to think you are printing in color even though the document may be in black and white. Please follow the instructions below to create a preset that will allow you to print in Black & White:

1. Launch Microsoft Word and under the File menu, select Print to bring up the printer settings.

2. Select Copies & Pages to reveal the drop down menu and select Color from the list.

3. Then in the Color Mode field, change the setting to Black and White.

4. Click the lock in the Save Settings

5. Select PRINT.

 

 

To print using the new B/W preset:

1. Go to any program and select Print from the File menu

2. Ensure the Presets setting displays “Last Used Settings”

 

3. Click Print as usual

Your job should then print in black and white. If you want to print in color then continue to use the original Default Settings preset.

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0

Faculty/Staff Macbook Pro: Apple ID FAQs

  1. What is an Apple ID?
  2. If Goucher IT manages my Mac, why do I need an Apple ID?
  3. What if I have more questions about my Apple ID?
  4. What if I forget my Apple ID or Password?

 

What is an Apple ID?

An Apple ID is your account for everything that comes directly from Apple. This could include:

  • iTunes Music, Movies, and TV Shows
  • Podcasts
  • iBooks
  • iPhone and iPad Apps
  • Mac App Store Apps

Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)

Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.

 

If Goucher IT manages my Mac, why do I need an Apple ID?

In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!

apple appsBy opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.

Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!

The apps you’ll get include:

  • Pages: an Apple version of Word
  • Numbers: an Apple version of Excel
  • Keynote: an Apple version of Powerpoint
  • iPhoto: a fantastic photo organizing, editing, and sharing application
  • iMovie: an easy-to-use video editing and sharing application
  • Garageband: an introduction to digital audio recording and music making

 

What if I have more questions about my Apple ID?

Apple’s Knowledge Base has a great set of Frequently Asked Questions about Apple IDs. You can find it at: http://support.apple.com/kb/ht5622

 

What if I forget my Apple ID or Password?

Visit Apple’s reset page at http://iforgot.apple.com, and you’ll be walked through the process of resetting your Apple ID.

As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!

Guide to Online Goucher Services for Faculty

 

NAME OF SERVICE LINK TO SITE WHAT IT DOES
MyGoucher My.goucher.edu
  • Use for official course roster and for grades
  • More support: MyGoucher FAQs
Canvas Canvas.goucher.edu
  • Use as a course website; enrollment is automatic
  • Share materials with your students
  • More support: Canvas Support Page
Canvas Studio  Canvas.goucher.edu
  • Actively collaborate with students through video and audio media
  • Share comments on a media timeline
  • Create video-format quizzes
  • More support: Canvas Studio Resources
Teams Video Conferencing Share meeting link with participants where needed, such as inside a Canvas course or through email.
Portfolium Link inside every Canvas course

Can also setup direct login at https://portfolium.com/join
  • Have students upload and reflect on showcase learning experiences
  • Used in some courses to assess Goucher Commons requirements
  • More support: Portfolium FAQs
e2 Campus Notifications Tinyurl.com/e2-campus-goucher
  • Receive information about weather-related delays or emergencies
Password change Password.goucher.edu
  • Update your Goucher password

Convert Email Addresses in Excel to Outlook Email List

How do I convert a column of email address in Excel to a useable list in Outlook?

Notes:

These instructions work for both PC and Mac computers, using Outlook or Outlook Web Access.
The email addresses must be complete (name@server.xxx) and listed in a single Excel column to use these instructions successfully.

Steps:

  1. Copy and paste the column of email addresses into a blank Microsoft Word document.
  2. A small clipboard appears to the right of the data. Click on this once and select Keep Text Only.
  3. Click the REPLACE button on the Home tab (sometimes found under Edit > Replace).
  4. Click inside the “Find” box and enter ^p. (Hint: The carat symbol “^” is typed using Shift-6.)
  5. Click inside the “Replace” box and type in a semi-colon. (Hint: The semi-colon key on most keyboards is to the immediate right of the letter L.)
  6. Click the REPLACE ALL button. When the process is finished, hit OK and close the Find/Replace window.

You now have a list that can be copy and pasted into the TO,CC,or BCC sections of an Outlook email message.