The Fuze Phone System comes with a special option for sending faxes.
How to Create a Black & White Printer Default Preset on Macs
On Macs, the default printer setting, or preset, for the Sharp color copiers is set to Automatic for color which causes the printer to think you are printing in color even though the document may be in black and white. Please follow the instructions below to create a preset that will allow you to print in Black & White:
1. Launch Microsoft Word and under the File menu, select Print to bring up the printer settings.
2. Select Copies & Pages to reveal the drop down menu and select Color from the list.
3. Then in the Color Mode field, change the setting to Black and White.
4. Click the lock in the Save Settings
5. Select PRINT.
To print using the new B/W preset:
1. Go to any program and select Print from the File menu
2. Ensure the Presets setting displays “Last Used Settings”
3. Click Print as usual
Your job should then print in black and white. If you want to print in color then continue to use the original Default Settings preset.
Fuze Phone System
Goucher College uses a Fuze phone system for campus users.
Frequently Asked Questions:
- Is there a Reference Guide available on telephone functions?
- How do I set up my voice mail?
- How do I change my voice mail pin?
- How do I transfer a call?
- How do I do a conference call?
- How do I access my voicemail from on-campus, off-campus, through email?
- How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?
- What do I do when my phone says “Service Unavailable” or “Initializing”?
- What is the Fuze portal and how do I access it?
- How do I change my portal password?
Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.
I am the target text.
Is there a Reference Guide available on telephone functions?
A Quick Reference Guide is available at Yealink-T41PT42G-QRG
I am the target text.
How do I setup my voicemail ? (new users)
1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits
I am the target text.
How do I change my voice mail pin?
This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password
If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.
I am the target text.
How do I transfer a call?
1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone
I am the target text.
How do I start a conference call?
1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers
I am the target text.
How do I access my voice mail?
From on-campus – Click the message button key on your phone set and follow the prompts.
From my email – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.
From off campus –
1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts
I am the target text.
How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?
Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable
I am the target text.
What do I do when my phone says “Service Unavailable” or “Initializing”?
Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.
I am the target text.
What is the Fuze portal and how do I access it?
The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu? Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.
I am the target text.
How do I change my Fuze portal password?
Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.
More resources:
Further details are available from the Fuze User Guide: Fuze User Guide
Fuze training videos are listed below:
| Device and Screen Layout | 4:27 | https://vimeo.com/181848325/159330efab |
| Placing, Receiving, and Managing Calls | 2:59 | https://vimeo.com/181848326/5b1feb9ce9 |
| Transferring Calls | 1:30 | https://vimeo.com/181848327/cc81e06afa |
| Conference Calls | 2:27 | https://vimeo.com/181848328/d1840194b7 |
| Setting Up and Accessing Voicemail | 1:47 | https://vimeo.com/181848323/4c82d23bc5 |
| Searching and Editing Within the Contact Directory | 2:10 | https://vimeo.com/181848324/f7349bf9b0 |
New Features in InsideGoucher
InsideGoucher is now running on Sharepoint 2013. The upgrade has provided a fresh, new look with some nice features. Frequent users will also notice that problems we’ve experienced with Sharepoint 2010 have been resolved. Click the link below to find out about some of the new features and changes.
Faculty/Staff Macbook Pro: Password and Keychain FAQs
- How do I change my password?
- What if I change my password another way?
- What is a “keychain?”
- What do keychain errors mean?
- What if I can’t remember my old password?
- My keychain or password problem isn’t listed here.
How do I change my password?
Every 180 days, Goucher faculty and staff must change their account passwords for security purposes. Besides receiving the standard email warnings that it is near time to change passwords, Mac users will receive a secondary warning on their login screens.
It’s best to change your password by clicking this “Change Password” button when it appears, because it will automatically change your keychain password as well!
What if I change my password another way?
If you change your password through a different method, the first time you log in, you will receive this error message:
At this time, click the highlighted “Update Keychain Password” button. Your Mac will then ask you to enter both your previous password, and your new password. This will successfully update your keychain password!
What is a “keychain?”
A keychain is your Mac’s way of storing sensitive credentials in a secure way. Keychains are encrypted files that can contain passwords, security information for our network, and can even personal information, such as credit card numbers and address information.
Every keychain has its own password, and the info can only be accessed, or “unlocked,” by entering that password in.
When you log in to your Mac for the first time, it automatically creates a keychain called “Login,” that it will use to store your information. It will set the keychain password to be the same as your login password. This is the preferred method, because your Mac will automatically unlock your keychain once you login, allowing itself to access what you stored there.
What do keychain errors mean?
If your keychain password and your account password aren’t the same, you will get this kind of error:
This error means that the application “Safari” wants to access some secure information stored in your keychain. For example, it could be the password to your Facebook account. But because your keychain password and login password are different, your keychain wasn’t unlocked when you logged in, so Safari is asking you to enter the keychain password to unlock it.
Please contact the HelpDesk for assistance in making your keychain passwords match. You will need to know what your keychain password is in order for us to fix the keychains. It’s usually what your account password was before your most recent changed.
What if I can’t remember my old password?
If you can’t remember your old password so that we can fix your keychain, we can still make the error go away by erasing your old keychain and building a new one. Please contact the HelpDdesk for assistance with this.
Changing your password will only have minor effects on the way you use your Mac. You may have to re-enter your passwords or information for a few things, such as:
- Website passwords (Facebook, Twitter, Amazon, etc.)
- Email accounts (Both Goucher and any personal accounts being used)
- AutoFill forms (such as shipping addresses when online shopping)
- WiFi passwords for non-Goucher networks
My keychain or password problem isn’t listed here.
Please contact the HelpDesk by emailing helpdesk@goucher.edu, and we’ll be happy to assist you with any other keychain problems you may be experiencing.
Faculty/Staff Macbook Pro: Apple ID FAQs
- What is an Apple ID?
- If Goucher IT manages my Mac, why do I need an Apple ID?
- What if I have more questions about my Apple ID?
- What if I forget my Apple ID or Password?
What is an Apple ID?
An Apple ID is your account for everything that comes directly from Apple. This could include:
- iTunes Music, Movies, and TV Shows
- Podcasts
- iBooks
- iPhone and iPad Apps
- Mac App Store Apps
Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)
Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.
If Goucher IT manages my Mac, why do I need an Apple ID?
In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!
By opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.
Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!
The apps you’ll get include:
- Pages: an Apple version of Word
- Numbers: an Apple version of Excel
- Keynote: an Apple version of Powerpoint
- iPhoto: a fantastic photo organizing, editing, and sharing application
- iMovie: an easy-to-use video editing and sharing application
- Garageband: an introduction to digital audio recording and music making
What if I have more questions about my Apple ID?
Apple’s Knowledge Base has a great set of Frequently Asked Questions about Apple IDs. You can find it at: http://support.apple.com/kb/ht5622
What if I forget my Apple ID or Password?
Visit Apple’s reset page at http://iforgot.apple.com, and you’ll be walked through the process of resetting your Apple ID.
As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!
Guide to Online Goucher Services for Faculty
| NAME OF SERVICE | LINK TO SITE | WHAT IT DOES |
| MyGoucher | My.goucher.edu |
|
| Canvas | Canvas.goucher.edu |
|
| Canvas Studio | Canvas.goucher.edu |
|
| Teams Video Conferencing | Share meeting link with participants where needed, such as inside a Canvas course or through email. |
|
| Portfolium | Link inside every Canvas course
Can also setup direct login at https://portfolium.com/join |
|
| e2 Campus Notifications | Tinyurl.com/e2-campus-goucher |
|
| Password change | Password.goucher.edu |
|
Convert Email Addresses in Excel to Outlook Email List
How do I convert a column of email address in Excel to a useable list in Outlook?
Notes:
These instructions work for both PC and Mac computers, using Outlook or Outlook Web Access.
The email addresses must be complete (name@server.xxx) and listed in a single Excel column to use these instructions successfully.
Steps:
- Copy and paste the column of email addresses into a blank Microsoft Word document.
- A small clipboard appears to the right of the data. Click on this once and select Keep Text Only.
- Click the REPLACE button on the Home tab (sometimes found under Edit > Replace).
- Click inside the “Find” box and enter ^p. (Hint: The carat symbol “^” is typed using Shift-6.)
- Click inside the “Replace” box and type in a semi-colon. (Hint: The semi-colon key on most keyboards is to the immediate right of the letter L.)
- Click the REPLACE ALL button. When the process is finished, hit OK and close the Find/Replace window.
You now have a list that can be copy and pasted into the TO,CC,or BCC sections of an Outlook email message.
Setting Up A VPN Connection
Description:
VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.
Follow these steps to set up a remote VPN connection from an off-campus computer.
Note: If you already have Cisco AnyConnect Secure Mobility Client installed on your device, please see our article here for steps on how to connect.
Before you begin:
- VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
- Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
- A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.
Steps:
- Open a web browser and go to remote.goucher.edu.
- Select Goucher_Network from the Group drop-down list.
- Enter your Goucher username and password, then click Login.
- The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process.
Note: On the last step of those instructions (Step 9), type in remote.goucher.edu as the VPN connection URL. Then you’ll be prompted to sign in with your Goucher credentials.
- Click the download link and follow the prompts.
If you run into any problems, please contact helpdesk@goucher.edu.
I am a student and am unable to print from any of the computers in the library. Is there something wrong with my account?
The Print Wisely program uses software called PaperCut to conserve printing resources. Students are allocated 400 pages each semester. The PaperCut software loads when you log on a campus computer and puts an icon displaying the number of pages you have left in the upper right hand corner of the screen. If you do not see that icon and you are unable to print then you may need to log off and then log on again. Please call the Help Desk if you continue to experience problems. For more information on this program, please visit http://www.goucher.edu/x35995.xml.