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The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

How to Create a Black & White Printer Default Preset on Macs

On Macs, the default printer setting, or preset, for the Sharp color copiers is set to Automatic for color which causes the printer to think you are printing in color even though the document may be in black and white. Please follow the instructions below to create a preset that will allow you to print in Black & White:

1. Launch Microsoft Word and under the File menu, select Print to bring up the printer settings.

2. Select Copies & Pages to reveal the drop down menu and select Color from the list.

3. Then in the Color Mode field, change the setting to Black and White.

4. Click the lock in the Save Settings

5. Select PRINT.

 

 

To print using the new B/W preset:

1. Go to any program and select Print from the File menu

2. Ensure the Presets setting displays “Last Used Settings”

 

3. Click Print as usual

Your job should then print in black and white. If you want to print in color then continue to use the original Default Settings preset.

Fuze Phone System

Goucher College uses a Fuze phone system for campus users.

Frequently Asked Questions:

Note: The term “soft key” in the following instructions refers to options available on the phone’s LCD panel.

I am the target text. 

Is there a Reference Guide available on telephone functions?

A Quick Reference Guide is available at Yealink-T41PT42G-QRG

I am the target text. 

How do I setup my voicemail ? (new users)

1. Press message key; or dial *123 to access Message Center
2. Enter initial password, which by default is your 4 digit extension
3. Record name and unavailable message (*busy message is not supported)
4. Change password/pin
a. Cannot be the same extension
b. Enter 4-15 non-sequential and non-recurring digits

I am the target text.
How do I change my voice mail pin?

This option is available from the voicemail menu options.
1. Log into your voicemail
2. Select the correct menu by pressing 0 (zero) and then 5
3. Follow the prompts to change your pin/password

If you forgot your pin, you can sign-in to the Fuze Portal from your web browser, select the “Voicemail Settings” tab, and click the Change PIN button. (Logging into the Fuze Portal is one of our FAQs on this page.

I am the target text. 

How do I transfer a call?

1. Press transfer (Tran) soft key
2. Enter number to transfer call to
3. Press transfer (Tran) soft key
4. You have the option of speaking with the party, or transferring after hearing ring-back tone

I am the target text. 

How do I start a conference call? 


1. While on an active call, press the Conference soft key
2. Enter the number of the second party
3. Press OK key
4. Press #SEND key
5. Press the Conference soft key when second party answers

I am the target text. 

How do I access my voice mail?

From on-campus – Click the message button key on your phone set and follow the prompts.

From my email  – By default, voicemails are sent to your email as an attachment. Open the attachment and play the recording to listen to the message left by callers. Note: You can turn this setting off via the Fuze portal website.

From off campus – 

1. Dial your office number (410-337-####) and wait for your greeting to start
2. Hit the *-key on your phone
3. Enter your PIN and follow the remaining prompts

I am the target text. 

How do I turn on and turn off Do Not Disturb (DND)/forward all calls to voicemail?

Press Do Not Disturb (DND) soft key to enable. The text “DND” will appear on the LCD screen when enabled.
Press DND soft key again to disable

I am the target text. 

What do I do when my phone says “Service Unavailable” or “Initializing”?

Unplug your phone cable from the back of the phone set and plug it in again to reset the phone.

I am the target text. 

What is the Fuze portal and how do I access it?

The Fuze portal is a web site that allows users to manage their phone and voicemail options from their browser. The portal is available at http://phones.goucher.edu?​ Note: Usernames vary and will either be entered as your Goucher username followed by @goucher.edu (such as jadoe001@goucher.edu) or your email address containing your full first and last name (such as Jane.Doe@goucher.edu). Users set their own password.

I am the target text.

How do I change my Fuze portal password?

Go to http://portal.thinkingphones.com/jetspeed/portal/forgot- password.psml and enter your username as your Goucher email (username@goucher.edu), and then follow the prompt to set up and email your password.

More resources:

Further details are available from the Fuze User Guide: Fuze User Guide

Fuze training videos are listed below:

Device and Screen Layout 4:27 https://vimeo.com/181848325/159330efab
Placing, Receiving, and Managing Calls 2:59 https://vimeo.com/181848326/5b1feb9ce9
Transferring Calls 1:30 https://vimeo.com/181848327/cc81e06afa
Conference Calls 2:27 https://vimeo.com/181848328/d1840194b7
Setting Up and Accessing Voicemail 1:47 https://vimeo.com/181848323/4c82d23bc5
Searching and Editing Within the Contact Directory 2:10 https://vimeo.com/181848324/f7349bf9b0

Using Box.com

What is Box.com?Snip20160606_14

Goucher provides Box.Com accounts for all current faculty and staff for storing computer files and folders. Files stored in a Box account can be accessed from multiple locations (home, office, etc.), from multiple devices (computer, phone, tablet), and are safe when unexpected technical problems arise (breakage, loss, theft, etc.)

Table of Contents

Upload Existing Content
Use Automatic Sync
Turn Syncing On and Off
Edit File Contents
Share a Link (Others can view only)
Collaborate (Others can edit)
Versions
Download the App
Real Time Co-Authoring

Uploading Existing Content

  1. Open a browser and go to http//goucher.box.com. (Chrome browser works best.)
  2. Login with your regular username and password
  3. Open File/Folder* View
  4. Drag and Drop onto BOX

*NOTE: You can only drag and drop folders onto BOX when using Chrome.

 

An alternate way to upload files is:

  1. Go to the folder you would like to upload to.
  2. Click “Upload” in the upper left to upload a file to the folder you are currently in.
  3. Select “Files” to upload a relatively small number of files.
  4. Select “Folders” to upload one or more folders, or a large number of files.

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Use Automatic Sync

    1. After logging into your Goucher Box account, click on your name.
    2. Click “Get Box Sync”.
    3. Download and install the program.
    4. You will prompted to set up the connection with your Goucher Box.com account and enter your email and password. Enter your email as firstname.lastname@goucher.edu.
    5. Once the installation is complete and the connection made, a folder called “Box Sync” will appear with your other file locations so you can use Box as a regular drive. Anything saved or changed in this folder on your computer will automatically be uploaded to your Goucher Box account.

     

  1. *NOTE: This will create a copy of every synced file on the device’s hard drive. For this reason, it is not recommended that Box Sync be installed on home or public computers.

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    Turn Syncing On and Off

    If you have installed BoxSync on your computer, any files stored in this folder will automatically be synced with your Goucher Box account, but you can turn syncing off at any time if you want to save space on your hard drive but still keep a copy in your Box account.

    To do this:

    1.  Log into http://goucher.box.com and find the file you want edit.
    2. Right click on the folder/file or click on the “…” icon next to the folder/file.
    3. Hover over Properties in the drop down and select  “UnSync”.Or alternatively choose “Sync to Computer” to turn on syncing.

    *NOTE: Unsyncing a folder or file will remove it from the Box Sync folder on your computer. Deleting a file or folder in the Box Sync folder on your computer will delete in Box. If you need to recover a deleted file or folder, see here.

    Want to know more about Box Sync? Check here and here.

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    Editing File Contents

    Option 1: Edit Inside Browser

    Some files (Word, Excel, PowerPoint) can be edited in the browser.

    1. Go to BOX
    2. Select File to be edited
    3. Choose “Open With…” and select online option
    4. Edit
    5. All changes will be saved directly onto BOX

    *NOTE: If a file cannot be edited in the browser use Box Edit (see below). Alternatively, files that cannot be edited in the browser can be downloaded, edited, and then re-uploaded as a new version on Box.

     

    Option 2 – Use Box Edit

    Box Edit is a downloadable add-on that makes it easier to edit documents that you cannot edit inside your browser.

    You can download Box Edit here.

    For more information on Box Edit, check here.

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    Share a Link

    *VIEW-ONLY ACCESS*

    1. Click on the “Share” icon on top of the file/folder
    2. Share via email, or copy and paste the link

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    Collaborate

    *INCLUDES PERMISSION TO EDIT*

    1. Click on a folder.
    2.  Collaborators will listed in a panel on the right side of the screen.
    3. Click “Invite” to add new collaborators.

    Note: Collaborators invited without @goucher.edu email address (including students) will have to sign up for their own Box.com account.

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    Versions

    • When you edit a file in the browser or upload a new version of the file, Box overwrites the old version with this new version. You do not need to rename files as “Document Title_version2”.
    • Box keeps the old versions of your files, which means you can always access them. All of the old versions are saved in the version history.

    To upload a new version of a file click the “…” to the right of the file and select “Upload New Version”.

    newversionbox

    uploadnewversionbox

    Viewing Version History

    • The version history of a file can be viewed by clicking the “v” below the file name or when previewing a file.
      versionbox
    • When you look at the version history of a file, the current version is at the top. You can also “Download” or “Remove” (X) any versions. It is also possible to revert back to a previous version of a file by clicking on “Make Current”.

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    Download the App

    Users wishing to access their Box files on a mobile device such as a phone or tablet should download the Box.com app. An app is available for Android, Apple, and Windows10 devices. The app can be found from the mobile store you use to add any new apps to your device.

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    Real Time Co-Authoring

    With Box for Office Online, you can edit a document with other users in real time. All changes or edits will be automatically saved to Box. When collaborating on a document, the names of the users will appear in the upper right corner. Each collaborator’s text cursor will appear in a different color and their name will appear next to it.

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Faculty/Staff Macbook Pro: Apple ID FAQs

  1. What is an Apple ID?
  2. If Goucher IT manages my Mac, why do I need an Apple ID?
  3. What if I have more questions about my Apple ID?
  4. What if I forget my Apple ID or Password?

 

What is an Apple ID?

An Apple ID is your account for everything that comes directly from Apple. This could include:

  • iTunes Music, Movies, and TV Shows
  • Podcasts
  • iBooks
  • iPhone and iPad Apps
  • Mac App Store Apps

Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)

Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.

 

If Goucher IT manages my Mac, why do I need an Apple ID?

In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!

apple appsBy opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.

Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!

The apps you’ll get include:

  • Pages: an Apple version of Word
  • Numbers: an Apple version of Excel
  • Keynote: an Apple version of Powerpoint
  • iPhoto: a fantastic photo organizing, editing, and sharing application
  • iMovie: an easy-to-use video editing and sharing application
  • Garageband: an introduction to digital audio recording and music making

 

What if I have more questions about my Apple ID?

Apple’s Knowledge Base has a great set of Frequently Asked Questions about Apple IDs. You can find it at: http://support.apple.com/kb/ht5622

 

What if I forget my Apple ID or Password?

Visit Apple’s reset page at http://iforgot.apple.com, and you’ll be walked through the process of resetting your Apple ID.

As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!

Guide to Online Goucher Services for Faculty

 

NAME OF SERVICE LINK TO SITE WHAT IT DOES
Goucher Portal Portal.goucher.edu
  • Provides you with links to all campus systems, access to information, and campus services.
MyGoucher My.goucher.edu
  • Use for official course roster and for grades
  • More support: MyGoucher FAQs
Canvas Canvas.goucher.edu
  • Use as a course website; enrollment is automatic
  • Share materials with your students
  • More support: Canvas Support Page
Canvas Studio  Canvas.goucher.edu
  • Actively collaborate with students through video and audio media
  • Share comments on a media timeline
  • Create video-format quizzes
  • More support: Canvas Studio Resources
Teams Video Conferencing Share meeting link with participants where needed, such as inside a Canvas course or through email.
Portfolium Link inside every Canvas course

Can also setup direct login at https://portfolium.com/join

  • Have students upload and reflect on showcase learning experiences
  • Used in some courses to assess Goucher Commons requirements
  • More support: Portfolium FAQs
e2 Campus Notifications Tinyurl.com/e2-campus-goucher
  • Receive information about weather-related delays or emergencies
Password change Password.goucher.edu
  • Update your Goucher password

Convert Email Addresses in Excel to Outlook Email List

How do I convert a column of email address in Excel to a useable list in Outlook?

Notes:

These instructions work for both PC and Mac computers, using Outlook or Outlook Web Access.
The email addresses must be complete (name@server.xxx) and listed in a single Excel column to use these instructions successfully.

Steps:

  1. Copy and paste the column of email addresses into a blank Microsoft Word document.
  2. A small clipboard appears to the right of the data. Click on this once and select Keep Text Only.
  3. Click the REPLACE button on the Home tab (sometimes found under Edit > Replace).
  4. Click inside the “Find” box and enter ^p. (Hint: The carat symbol “^” is typed using Shift-6.)
  5. Click inside the “Replace” box and type in a semi-colon. (Hint: The semi-colon key on most keyboards is to the immediate right of the letter L.)
  6. Click the REPLACE ALL button. When the process is finished, hit OK and close the Find/Replace window.

You now have a list that can be copy and pasted into the TO,CC,or BCC sections of an Outlook email message.