Kyocera Copier FAQs

The Kyocera copiers are all setup with PaperCut which simplifies copying, scanning and printing. PaperCut also has the ability to print securely, which prevents jobs from being printed unless you are right in front of the copier. Here are instructions for the most common features:

How to Copy

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device Functions button on the screen.
  3. Select the copy options needed then click the green Start button.

How to Scan to Your Email

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Scan button on the screen.
  3. Click the Scan to My Email button.
  4. Change the Subject and Filename by clicking in the fields to bring up the keyboard. You can also click the Settings button to change how you want to scan the file.
  5. When done, click the Start button on the screen.

The copier will let you know when the scan is complete. The scanned file will appear as an attachment in an email in your inbox. Make any further changes or forward to someone else.

How to Scan to USB

  1. Swipe Your One Card with the magnetic stripe facing up.
  2. Insert your USB thumb drive (stick) in the USB slot on the side of the copier.
  3. Click the Device functions button on the screen.
  4. Click the Home button located right below the touchscreen.
  5. Click the Removable Memory button on the touchscreen.
  6. Click the Store File button on the lower right side of the touchscreen.
  7. Place the files you want to scan on the glass or document feeder.
  8. Click the green Start menu button to begin scanning.
  9. Then click the Finish Scan button on the touchscreen when done.

How to Use Secure Print

Secure print allows you to store jobs in a virtual queue for up to 2 hours. You can then release the job from specific copiers in your area. The job will only be released to the person who submitted the job. Therefore, you must login with your Goucher credentials or use your One Card.

  1. Send the document to the printer using either Secure_Print_BW (For Staff), Faculty_Print (For Faculty) or Goucher_Print (For Students). Color options are also available.
  2. Go up to the copier in your area and swipe your One Card with magnetic stripe facing up.
  3. Click the Release All button.

How to Enable Stapling Features on Macs

Since the secure print drivers were pushed out automatically, the options to enable stapling could not be pre-configured. However, you can still enable this feature by following these steps:

  1. Open System Preferences from the Apple menu (or Dock).
  2. Click the Printers & Scanners icon.
  3. Select the secure print driver (i.e., Goucher_Faculty, Secure_Print_BW) from the Printers list.
  4. Click the Options & Supplies… button to the right of the printer icon.
  5. Click the Options tab.
  6. Select Side Feeder from the Paper Feeders drop down list.
  7. Select 4000-sheet finisher from the Document Finisher drop down list.
  8. Then click OK.

You should then be able to access the staple options the next time you print. Follow these steps again for any other secure print drivers you have installed on your Mac.

How to Find Help with Other Features

  1. Swipe your One Card with the magnetic stripe facing up.
  2. Click the Device functions button on the screen.
  3. Click the Home button below the screen.
  4. Click the yellow Help button with the question mark on the screen.

Canvas

Instructors

Students

Get Help

The Canvas Support Team is ready to help you. They are available 24/7 (holidays too). Click the Help icon in the Canvas navigation panel to access an online trouble form, live chat, or phone number. You can also send an email to support@instructure.com.

 

Guide to Online Goucher Services for Faculty

 

NAME OF SERVICE LINK TO SITE WHAT IT DOES
MyGoucher My.goucher.edu
  • Use for official course roster and for grades
  • More support: MyGoucher FAQs
Canvas Canvas.goucher.edu
  • Use as a course website; enrollment is automatic
  • Share materials with your students
  • More support: Canvas Support Page
Canvas Studio  Canvas.goucher.edu
  • Actively collaborate with students through video and audio media
  • Share comments on a media timeline
  • Create video-format quizzes
  • More support: Canvas Studio Resources
Teams Video Conferencing Share meeting link with participants where needed, such as inside a Canvas course or through email.
Portfolium Link inside every Canvas course

Can also setup direct login at https://portfolium.com/join

  • Have students upload and reflect on showcase learning experiences
  • Used in some courses to assess Goucher Commons requirements
  • More support: Portfolium FAQs
e2 Campus Notifications Tinyurl.com/e2-campus-goucher
  • Receive information about weather-related delays or emergencies
Password change Password.goucher.edu
  • Update your Goucher password

Convert Email Addresses in Excel to Outlook Email List

How do I convert a column of email address in Excel to a useable list in Outlook?

Notes:

These instructions work for both PC and Mac computers, using Outlook or Outlook Web Access.
The email addresses must be complete (name@server.xxx) and listed in a single Excel column to use these instructions successfully.

Steps:

  1. Copy and paste the column of email addresses into a blank Microsoft Word document.
  2. A small clipboard appears to the right of the data. Click on this once and select Keep Text Only.
  3. Click the REPLACE button on the Home tab (sometimes found under Edit > Replace).
  4. Click inside the “Find” box and enter ^p. (Hint: The carat symbol “^” is typed using Shift-6.)
  5. Click inside the “Replace” box and type in a semi-colon. (Hint: The semi-colon key on most keyboards is to the immediate right of the letter L.)
  6. Click the REPLACE ALL button. When the process is finished, hit OK and close the Find/Replace window.

You now have a list that can be copy and pasted into the TO,CC,or BCC sections of an Outlook email message.

Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Note: If you already have Cisco AnyConnect Secure Mobility Client installed on your device, please see our article here for steps on how to connect.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

  1. Open a web browser and go to remote.goucher.edu.
  2. Select Goucher_Network from the Group drop-down list.
  3. Enter your Goucher username and password, then click Login.
  4. The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process.

    Note: On the last step of those instructions (Step 9), type in remote.goucher.edu as the VPN connection URL. Then you’ll be prompted to sign in with your Goucher credentials.

  5. Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.

I am a student and am unable to print from any of the computers in the library. Is there something wrong with my account?

The Print Wisely program uses software called PaperCut to conserve printing resources.  Students are allocated 400 pages each semester.  The PaperCut software loads when you log on a campus computer and puts an icon displaying the number of pages you have left in the upper right hand corner of the screen.  If you do not see that icon and you are unable to print then you may need to log off and then log on again.  Please call the Help Desk if you continue to experience problems.  For more information on this program, please visit http://www.goucher.edu/x35995.xml.

My printer seems to get jammed with paper at least once a week. Does it need to be replaced?

If you’re using an inkjet printer you may want to make sure that the paper is not too thick.  Try using a standard non-bonded paper to see if that will eliminate the jams.  If the inkjet printer jams regardless of paper thickness, it may need to be replaced.  Check with the manufacturer to see if it’s still under warranty.  If it is a Goucher-owned inkjet or a laser printer please contact the Help Desk for assistance.

I have an inkjet printer that doesn’t seem to be working even after installing new cartridges. How can I fix this problem?

Some inkjet printers require you to replace all empty cartridges before it will work.  For instance, if you only replace the black cartridge but the yellow cartridge is low as well, then the printer will not work.  Another reason why the printer may not work after a cartridge replacement is that the printer may need to go through a series of head cleaning or printer head alignment.  These options can be found in the printer properties