Jamf Connect is software that allows for Goucher students, faculty and staff to sign in to the Mac labs and kiosk machines using your Microsoft credentials.

How to Sign in:

When you first sit down in front of an Apple computer using Jamf Connect it will present the window above. Here you want to sign in using your full Goucher email that is the short username, e.g. jadoe002@gouceher.edu.

Local Account Sign in:

For the Library only users without a Goucher ID can sign into any of the Mac Mini’s using the local login window. Click on the computer icon in the top right and the local login screen will appear. The local login account and password can be obtained by a library staff member.

Login Screen Menu Bar:

Some helpful resources with Jamf Connect are the Info tab which is a ? in a circle. That will bring you to the Goucher IT page if needed for contact info. The WiFi button in the top right will allow you to choose the WiFi if for some reason it is not connected. You can also reboot the computer using the power icon and there is a refresh button as well, which will refresh the login window.

Desktop Screen Menu Bar:

When you’re at the desktop there is a menu bar icon with the Goucher “G” in the top right. That will allow you to reset your Goucher login password. Other options like Connect, Get Software and About are provided as well. Connect will make sure your account is in sync with Jamf Connect, Get Software will bring you to Self Service + and About will provide info on Jamf Connect.

Computer Name at Login:

If you need to know the computer name, you can easily find it by clicking on the computer icon top right. Below the clock the computer name will appear. Providing the computer name when creating a ticket will help IT resolve the issue much faster.

Troubleshooting Jamf Connect:

If you sign in but do not land on the desktop, you may be asked for your password again. This screen indicates that the local account is out of sync with the users Goucher credentials. This will happen if the user just changed their password. Jamf Connect does not know that the user changed their password, as it does not handle passwords directly. So if a user changes their password this screen shows up and the old password is then needed in order to sync with the users Goucher credentials. Sometimes you may see another account listed here, unless it is your account do not click on it, as it will attempt to sync to that account.

If the computer is not connected to the internet you will notice the Goucher branded login is missing. It will look like a regular macOS login window. So if you are in a lab full of computers that have the Goucher branded login and one doesn’t have that check the internet connection. Reseat the ethernet, WiFi can be selected from the login window in some cases. If the login window does not reload on its own and you have reconnected to the internet, reboot the computer and see if the branded login window appears.

This error above happens when you do not put in the full email address. You must use the format jadoe001@goucher.edu.

This error means that local accounts are being denied. This is a bigger issue but try refreshing the window or rebooting the machine. If that doesn’t work submit a ticket. If you are an IT employee please try signing in with the gctech admin account, logout and have the user try again. When making a ticket please provide a screenshot or the error text.

Switching from Windows 10 to Windows 11 brings a refreshed interface and new tools designed to boost productivity. Below, we highlight eight standout features – plus step-by-step guides for two key functions to help you get started quickly.

Want to know more about Windows 11 features? Read the full article on What’s New in Windows 11.

Snap Layouts for Multitasking

Organize multiple windows into predefined layouts for efficient multitasking.

1. Hover over the maximize button on any window.
2. Choose a layout (e.g., side-by-side, grid).
3. Click the desired position for the current window.
4. Select other windows to fill the remaining slots in the grouping.

Tip: Use the snapped layouts to switch between grouped windows easily.

Virtual Desktops

Create and manage separate desktops to organize workspaces for different tasks such as work related, research, social media and more.

1. Click the Task View icon (two overlapping rectangles) on the taskbar.
2. Click New Desktop to create a new workspace.
3. Open apps and browser sites.
4. Hover over the maximize button on any window.
5. Choose a layout (e.g., side-by-side, grid).
6. Click the desired position for the current window.
7. Select other windows to fill the remaining slots.
8. Use the Task View icon to switch between virtual desktops.

Tip: You can assign custom names to each desktop by right-clicking them in Task View.

As part of our ongoing efforts to standardize software across Goucher College, we will be migrating student email accounts currently on Google Gmail to Microsoft Outlook. This transition will create a unified email experience for all faculty, staff, and students.

Frequently Asked Questions (FAQs):

• What is happening and why?
• Who is impacted?
• What if I have both types of Goucher email accounts?
• When will this change take effect?
• Will my email address change?
• Will my emails and other data be moved for me?
• How should I prepare?
• Where do I go to get help?

What is happening and why?

Users who currently use a Google Gmail account ending with @mail.goucher.edu will be migrated to a new Outlook account with an @goucher.edu email address. This change ensures consistency across the college’s email system and enhances security, collaboration, and support.

Who is impacted?

This transition affects anyone with a Goucher Gmail account ending in @mail.goucher.edu. Faculty, staff, and students already using a Microsoft address ending in @goucher.edu (without “mail”) will not be affected.

What if I have both types of Goucher email accounts?

Those who already have a Microsoft Outlook account under the same username as their Goucher Gmail account will not be included in the data migration process and will need to transfer their data on their own. Instructions can be found here.

When will this change take effect?

The migration will take 13 weeks to complete and is scheduled to take place soon. More details on the exact timeline will be provided in follow-up communications.

Will my email address change?

Yes, your new email address will end in @goucher.edu (without “mail”). However, your current email address (e.g., John.Doe@mail.goucher.edu) will remain as an alias. This means:

• Emails sent to your old address will still be delivered to your new Microsoft inbox.
• Any memberships or subscriptions linked to your old email will not be affected.

Will my emails and other data be moved for me?

IT will migrate your email messages and forwarding rules from Gmail to your new Outlook email account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to save/download this information on their own. Please visit our Saving Goucher Gmail Data post for detailed instructions.

How should I prepare?

To help ensure a smooth transition, we ask that you:

• Review and clean up your Gmail inbox by deleting unnecessary messages.
• Empty your Trash folder to remove old emails permanently.

Will I log into my new account the same way?

Yes, you will use your existing Goucher credentials to log into your new Microsoft Outlook account. However, Multi-Factor Authentication (MFA) will be required, and you will need to reset your password every 180 days for security compliance.

Where do I go to get help?

For all other related questions, contact the IT Help Desk at helpdesk@goucher.edu.

During the 2025 transition from Google @mail.goucher.edu accounts to Microsoft Outlook email, IT will migrate email messages and forwarding rules from the old Gmail account to the new Outlook account; however, files stored in Google Drive, contacts, and other data will not be automatically moved. Users will need to transfer these items on their own using the instructions and resources below.

Instructions below include:

• • • Download a single file or folder from Google Drive
    • Download multiple files or folders as a zip file from Google Drive
    • Save/Download Other Google Data (Not Just Google Drive)

Download a single file or folder from Google Drive

1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
   
2. Select My Drive from the navigation panel on the left.
3. Find the file or folder* you want to save and click the More Actions button (3 dots …) next to it and then select Download.
   * Downloading a folder will save a zip file containing the folder and all its contents.
4. Follow the prompts to choose a location on your computer and hit SAVE.

Download multiple files or folders as a zip file from Google Drive

1. Log into your mail.goucher account on your computer and choose DRIVE from the ALL APPS button in the upper right.
   
2. Select My Drive from the navigation panel on the left.
3. Select the files/folders to be downloaded
   * To select various files in the list: Click once on any file or folder in the My Drive panel to
   select it and CTRL-click on additional files/folders as needed.
   * To select all the files in the list: Click once on the first item in the My Drive panel to
   select it, then scroll to the bottom of the list and SHIFT-click the last item in the list.
4. Click the Download icon in the toolbar at the top of the screen.
5. Follow the prompts to choose a location on your computer and hit SAVE.

Save/Download Other Google Data (Not Just Google Drive)

To save different types of data linked to your Google account, we recommend using Google Takeout. Google Takeout is a free service that lets you download more than just email or files into a downloadable archive file. It includes options like Contacts, Calendar, Photos, Chrome Bookmarks, and more.

1. Sign into your Google account and go to takeout.google.com.
2. Under Select data to include choose Deselect All* and then check only the options you want to include in your download. *We recommend selecting only the services most important to you due to potential compatibility issues with larger data download files.
3. Click NEXT at the bottom of the screen. On Step 2, we recommend the following options:
   * Send download link via email (the other destination options may not work
   due to Goucher’s Google configuration)
   * Frequency = Export Once
   * File type & Size
   > File type = .zip
   > File size – 2 GB (any option can be chosen but this choice is the simplest)
4. Click Create Export.
5. You will receive an email when your data file is available. Use the link provided to download and save the zip file to your computer.

Visit the Google Support page for Google Transfer to view more detailed information and FAQs (such as “How to open the downloaded files from Takeout).

Emergencies can happen when you least expect them, and having up-to-date emergency contact information ensures that someone you trust can be reached when it matters most.

You can now enter and update your emergency contact information in MyGoucher. Help keep yourself safe and give your loved ones peace of mind by entering or updating your emergency contact details now. It’s quick, easy, and could make all the difference. Follow the instructions below to enter your information.

How To Update Emergency Contact Information

1. 1. Log in to myGoucher.

2. Hover over your profile icon, then click “Profile.”

3. From your Profile dashboard, click “Emergency Contact”

4. Click the pencil icon to add or edit emergency contact information. Add additional phone numbers for this contact in the Notes field.

5. Repeat steps above for Secondary Contact.

6. When finished, check for correctness, then click “SAVE” to update.

7. Log out of myGoucher.