Setting Up A VPN Connection

Description:

VPN, short for Virtual Private Network, is a type of connection from a computer on the Internet (a public network) to a private network (such as Goucher College). A VPN connection allows users who are away from campus to access files usually only available from computers set up in offices, classrooms, or labs in campus buildings.

Follow these steps to set up a remote VPN connection from an off-campus computer.

Note: If you already have Cisco AnyConnect Secure Mobility Client installed on your device, please see our article here for steps on how to connect.

Before you begin:

  • VPN will only work from off-campus and does not work when connected to the Goucher network on campus.
  • Check your computer to see if Cisco AnyConnect Secure Mobility Client is already installed. If so, launch this program to connect remotely.
  • A different connection is needed for access to library and research databases. To access the library’s electronic resources from off-campus go to the library homepage.

Steps:

  1. Open a web browser and go to remote.goucher.edu.
  2. Select Goucher_Network from the Group drop-down list.
  3. Enter your Goucher username and password, then click Login.
  4. The site will automatically detect your operating system and will provide the appropriate download link. Click the Instructions link and read the instructions for the remainder of the process.

    Note: On the last step of those instructions (Step 9), type in remote.goucher.edu as the VPN connection URL. Then you’ll be prompted to sign in with your Goucher credentials.

  5. Click the download link and follow the prompts.

If you run into any problems, please contact helpdesk@goucher.edu.

I am a student and am unable to print from any of the computers in the library. Is there something wrong with my account?

The Print Wisely program uses software called PaperCut to conserve printing resources.  Students are allocated 400 pages each semester.  The PaperCut software loads when you log on a campus computer and puts an icon displaying the number of pages you have left in the upper right hand corner of the screen.  If you do not see that icon and you are unable to print then you may need to log off and then log on again.  Please call the Help Desk if you continue to experience problems.  For more information on this program, please visit http://www.goucher.edu/x35995.xml.

My printer seems to get jammed with paper at least once a week. Does it need to be replaced?

If you’re using an inkjet printer you may want to make sure that the paper is not too thick.  Try using a standard non-bonded paper to see if that will eliminate the jams.  If the inkjet printer jams regardless of paper thickness, it may need to be replaced.  Check with the manufacturer to see if it’s still under warranty.  If it is a Goucher-owned inkjet or a laser printer please contact the Help Desk for assistance.

I have an inkjet printer that doesn’t seem to be working even after installing new cartridges. How can I fix this problem?

Some inkjet printers require you to replace all empty cartridges before it will work.  For instance, if you only replace the black cartridge but the yellow cartridge is low as well, then the printer will not work.  Another reason why the printer may not work after a cartridge replacement is that the printer may need to go through a series of head cleaning or printer head alignment.  These options can be found in the printer properties

I am unable to access files on Darwin/Magellan. How do I know if it’s just my computer or a system wide problem?

First check to see if anyone else in your dorm room, floor or office is experiencing the same problem.  If so, then the problem could be system wide and you can confirm that by either checking the status online by going to our Facebook page.  You can also check via phone by dialing 6322 and select option 3.

I am getting intermittent connection to the network in my dorm room. Who do I contact to resolve this problem?

First make sure that you are only connected to the network using an Ethernet cable in your room.  If you also have wireless enabled, it may interfere with the wired connection.  Disable your wireless connection and see if the problem persists.  If you continue to experience problems with your wired connection please contact the Help Desk.

I’ve logged on to my office computer and am able to access the Internet and Outlook but, my network drives are not appearing. What should I do?

Network drives are mapped automatically through a program called Desktop Authority when you log onto your computer.  If some or all of your network drives are missing, log off and log back on to see if the drives will appear.  Please contact the Help Desk if that does not resolve the problem.

Outlook: How do I find out the mailing address of someone at Goucher?

For Faculty and Staff

  • Click on Tools in the menu bar of the Viewer window and select Address Book.
  • If the block under the Show Names from the prompt does not contain Global Address List, click on the down arrow at the end of the block and select it from the drop down list. The Global Address List is a directory of all Exchange users.
  • You can scroll through the list, or type the first few letters of the person’s last name in the Type name or Select from List block to move quickly to a particular group of names.
  • You can display more information about an entry by double-clicking on it. If you do display this extra information, click the OK button to return to the Address Book.
  • When you have finished with the Address Book, click on File in its menu bar and select Close.

Students with @mail.goucher.edu accounts can find mailing addresses of faculty and staff at www.goucher.edu/directory.