Category Archives: Software

Common Printing Problems with Macs (Faculty/Staff)

There are two main errors that occur when sending print jobs on a Mac on campus:

You get a “Hold for Authentication” error
The printer pauses itself (even after you trying resuming it multiple times)

Hold for Authentication

This error (shown above) occurs when the password your computer has saved doesn’t match what your current Goucher password is in the system. This usually happens after changing your Goucher account password. This is how to fix it:

Open the printer queue window. If you just tried to send the print job, it is likely showing a printer icon on your Dock with a warning symbol on it, which will take you to the queue window.
- If you do not see a printer icon on the Dock, You can also click on the magnifying glass in the top right corner and search for “Printers & Scanners”. The Printers window will appear; double-click the printer on the left-side panel that is throwing the error.
Next to the print job that’s being held, there are two buttons. One has an X on it, and the other is a circular arrow. Click the circular arrow button.
A window will pop up asking for your credentials. Make sure your username is in the username field, and re-type in your new Goucher password in the password field.
- Remember to click the check box to save it to your keychain.
Click OK.

The print job should now properly send. You may have to repeat this for all of the remaining jobs that are being held (or you can cancel them and re-print).

Printer Repeatedly Pausing (Even After Resuming)

This primarily occurs because your computer is connected to GoucherGuest and not GoucherWIFI. Click on the WiFi icon in the top right corner on your screen, and switch your computer to GoucherWIFI.
If the computer still keeps connecting to GoucherGuest, you may need to remove GoucherGuest from your saved networks list. This article details the steps on how to do that: How to remove a saved WiFi network in Mac OS X

If neither of those two fixes resolve the issue, please contact the Help Desk.

How to forward Goucher email

Directions for forwarding email are based on what kind of email account you have. The following links are from Microsoft and Google’s support sites, respectively:

If your email address ends in ‘@goucher.edu’:
How to forward emails in Office 365

If your email address ends in ‘@mail.goucher.edu’:
How to forward emails in Gmail

Logging Into Office 365 & Email

What is Office 365?

Office 365 is an integrated online environment developed by Microsoft that can be used to access email, files, and Office programs all in one space. All students, faculty, and staff have Office 365 accounts available to them, but the following groups have their email housed on there as well:

All Faculty & Staff
Graduate Students that started at Goucher in Spring 2018 and later
Undergraduate Students that started at Goucher Fall 2018 and later

How to log in

Step 1: Go to office.goucher.edu, and you will see this login screen. (You can also navigate through Goucher’s menu options for Office 365/Email and it will take you to the same screen)
If you have your Goucher username (the same one you use to log into other Goucher services like the New Student Portal, MyGoucher, or Canvas), then what you type into this field is:

(your Goucher username)@goucher.edu (see below screenshot for an example):
NOTE: It is NOT ‘firstname.lastname@goucher.edu’

Step 2: Click Next, and it will ask for a password. The password will be the same as your Goucher password.

NOTE: The “Forgot Password” link on this page is unreliable. Please use our Password Management page (password.goucher.edu) if you need to reset your password.

ALSO: If you work at another organization or school district that also uses Office 365 and try to log in with this process, there is a chance that it will take you straight into that account instead of your Goucher account. There are a few possible resolutions:

First log out of that account by clicking on the “My Account” button at the top (it will be a circle with either your initials or your profile picture) and click “Sign Out”. Then go back to office.goucher.edu and try again.
Open a Private Browsing Window on your current browser. The option should be located in the menu button that looks like 3 dots or 3 lines in the top right corner of your browser window.
Open a different browser than what you normally use and try the process again.

Getting to your Email

The main use of this system for the majority of people is accessing their email/calendar. When you first log in, you will see this home screen. To access your email, click on the Outlook/Mail button in the applications list in the center (shown below):

Alternatively, you can go to the address outlook.office365.com, which will take you straight to your email. The login process is the same as the steps listed above in the “How to log in” section.

Contact the Help Desk if it has been at least a week since you started with Goucher and:

You do not see any application buttons available
You get a message saying that a mailbox cannot be found

Using Microsoft Web Apps

To get started using the Microsoft 365 for the web programs, see:

Basic tasks in Word for the web
Basic tasks in Excel for the web
Basic tasks in PowerPoint for the web

Installing the Office 365 Suite on your computer

Active full-time faculty, staff, and current students are able to download and install the Office 365 Suite of programs (Word, Excel, PowerPoint, OneNote, etc.) on up to 5 computers.

On the Office home screen (picture above), you should also see an “Install Office” or “Install Office apps” button on the right side in that center area. Click that, select “Office 365 apps” (or other install options if appropriate), and follow the on-screen instructions to download and install the programs.

Note that when activating the programs, the same Office login is required (username@goucher.edu)

Guide to Online Goucher Services for Faculty

NAME OF SERVICE	LINK TO SITE	WHAT IT DOES
MyGoucher	My.goucher.edu	Use for official course roster and for grades More support: MyGoucher FAQs
Canvas	Canvas.goucher.edu	Use as a course website; enrollment is automatic Share materials with your students More support: Canvas Support Page
Canvas Studio	Canvas.goucher.edu	Actively collaborate with students through video and audio media Share comments on a media timeline Create video-format quizzes More support: Canvas Studio Resources
Teams Video Conferencing	Share meeting link with participants where needed, such as inside a Canvas course or through email.	Use for online meetings with students or peers. More information: Online Meetings and Chat with Microsoft Teams
Portfolium	Link inside every Canvas course Can also setup direct login at https://portfolium.com/join	Have students upload and reflect on showcase learning experiences Used in some courses to assess Goucher Commons requirements More support: Portfolium FAQs
e2 Campus Notifications	Tinyurl.com/e2-campus-goucher	Receive information about weather-related delays or emergencies
Password change	Password.goucher.edu	Update your Goucher password