Goucher’s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. Below are written guides and short videos related to managing voicemails and using the Calls area of Teams for making and managing phone calls.

Getting Started: For information on installing Teams on your computer or mobile device, please visit our Using Microsoft Teams article.

Calls and Voicemail Job Aids

Voicemail Settings

Voicemail messages are automatically sent to users via email as an audio file attachment. Users can also access their messages and voicemail settings by calling into their voicemail account. This is how you would record a personal phone greeting, change your PIN, and update other settings.

Quick Steps:

• • • • To check your own voicemail:
        Dial 555 from any Goucher desk phone or from Calls in Teams. Enter your PIN and follow the prompts.
        See PIN notes below.
      • To check another voicemail account you manage:
        Dial 500 from any Goucher desk phone or from Calls in Teams. Enter the phone extension for that account, then enter the PIN.
        See PIN notes below.

More Help  (includes default PIN):

View our Dial Into Voicemail job aid for more detailed instructions, including resetting the default voicemail account PIN.  *Goucher login required.

Make Calls

• • • • Get to know the new calling experience
      • Use the dial pad to make a call
      • Answer a call
      • Add someone to a call
      • Make multiple calls at the same time
      • Put a call on hold
      • Transfer a call
      • Join a call on a second device

Manage Calls

Note: Goucher does not use the voicemail settings in Teams. Use the instructions above instead. 

• • • • Manage calls – This page includes the following topics for Goucher users:
        • Access your call settings *almost all options start here
        • Add and remove delegates
        • Change your default mic, speaker, or camera
        • Make a test call
        • Set your call answering rules
        • Choose ringtones
        • Turn on/off call waiting beep
        • Turn on teletypewriter mode (TTY)
        • Manage blocked contacts
      • Call forwarding, call groups, and simultaneous ring
      • Merge calls
      • Share a phone line with a delegate
      • Manage your contacts with the People app
      • View your call history

Short Video Guides

• How to make and receive calls in Microsoft Teams
• How to set-up Call Forwarding in Microsoft Teams
• How to Transfer calls with ring back in Microsoft Teams
• How to merge calls in Microsoft Teams
• How to Transfer a call to another device in Microsoft Teams
• How to change your ringtone in Microsoft Teams
• How to use Teams Phone Mobile
• Transfer a call with Teams Phone Mobile
• Make Teams calls on the go with Apple CarPlay