Logging Into Voicemail (3 options)

By default, voicemail messages are automatically sent to users email inbox as an audio file attachment. Voicemail messages are not saved on our 8×8 VOIP system. However, users can change this and other voicemail settings using the instructions below. 

1. Dialing into Voicemail using the Calls area in Teams
   Begin by reviewing the Dialing into Voicemail User Guide on our IT Training Hub. You will find a default PIN information, and steps to create a new PIN, along with the Quick Reference Guide as shown below which includes steps to manage voicemail messages, greetings and preferences.

   Click any image to enlarge it.
   

2. Logging into the 8×8 Work Website
   When accessing voicemail via the web, you will need an 8×8 Password; this is separate from your Goucher password. If you don’t know your password, use the Forgot Password link to reset your password. Note: Changing the voicemail password for a ring group, the password changes for everyone in the ring group.
   • Go to Work.8×8.com and enter your username@goucher.edu, hit Continue and enter your password. 
3. Using the 8×8 Work Desktop Software

• • PC – Install the 8×8 Work for Desktop app from Company Portal
  • Mac – Install the 8×8 Work for Desktop app from Self-Service

Managing Voicemail Greetings and Settings via 8×8 Website or Desktop

Using the 8×8 Work website (Work.8×8.com) or desktop software you can, record voicemail greetings and manage voicemail settings. Simply open 8×8 Work, then click the Settings icon > Voicemail

• Voicemail Greetings – Click Add new greeting under the External or Internal greeting area to record a greeting

• Voicemail Settings (Notifications and PIN reset) – Click Go to main voicemail settings > Voicemail to access additional voicemail settings

From the Voicemail settings menu you can change the default notification setting that only sends voicemail messages to your email inbox. You can choose disable notification, attachment only or notification only.

You can also reset your voicemail access PIN

Related content: Phone calls and Department Group Faxing

Contact the Help Desk with any questions or for additional assistance.

Departmental group faxing can be done and managed using our 8X8 Work Voice Over IP (VOIP) service provider’s browser application. Only staff included in a department fax group may fax using the 8×8 Work website application.

Send a fax

Log in to Work.8X8.com using the department fax group username and password.

• From the left navigation, click the Fax icon
• Complete the fax coversheet, then drag and drop files onto the fax coversheet or browse to attach files

Passwords have been created for each department fax group. If you don’t know the password check with a colleague. If appropriate, someone in the group can use the Forgot Password link to reset the password. Note: Changing the password for the department fax group, changes the password for everyone in the department fax group.

Related content: Phone Calls and Voicemail

Contact the Help Desk with any questions or for additional assistance.