Author Archives: zubro001

Voicemail

Logging Into Voicemail (3 options)

By default, voicemail messages are automatically sent to users email inbox as an audio file attachment. Voicemail messages are not saved on our 8×8 VOIP system. However, users can change this and other voicemail settings using the instructions below. 

  1. Dialing into Voicemail using the Calls area in Teams
    Begin by reviewing the Dialing into Voicemail User Guide on our IT Training Hub. You will find a default PIN information, and steps to create a new PIN, along with the Quick Reference Guide as shown below which includes steps to manage voicemail messages, greetings and preferences.

    Click any image to enlarge it.

  2. Logging into the 8×8 Work Website
    When accessing voicemail via the web, you will need an 8×8 Password; this is separate from your Goucher password. If you don’t know your password, use the Forgot Password link to reset your password. Note: Changing the voicemail password for a ring group, the password changes for everyone in the ring group.

    • Go to Work.8×8.com and enter your username@goucher.edu, hit Continue and enter your password. 
  3. Using the 8×8 Work Desktop Software
    • PC – Install the 8×8 Work for Desktop app from Company Portal
    • Mac – Install the 8×8 Work for Desktop app from Self-Service

Managing Voicemail Greetings and Settings via 8×8 Website or Desktop

Using the 8×8 Work website (Work.8×8.com) or desktop software you can, record voicemail greetings and manage voicemail settings. Simply open 8×8 Work, then click the Settings icon > Voicemail

  • Voicemail Greetings – Click Add new greeting under the External or Internal greeting area to record a greeting

  • Voicemail Settings (Notifications and PIN reset) – Click Go to main voicemail settings > Voicemail to access additional voicemail settings

From the Voicemail settings menu you can change the default notification setting that only sends voicemail messages to your email inbox. You can choose disable notification, attachment only or notification only.

You can also reset your voicemail access PIN

Related content: Phone calls and Department Group Faxing

Contact the Help Desk with any questions or for additional assistance.

Department Group Faxing

Departmental group faxing can be done and managed using our 8X8 Work Voice Over IP (VOIP) service provider’s browser application. Only staff included in a department fax group may fax using the 8×8 Work website application.

Send a fax

Log in to Work.8X8.com using the department fax group username and password.

  • From the left navigation, click the Fax icon
  • Complete the fax coversheet, then drag and drop files onto the fax coversheet or browse to attach files

Passwords have been created for each department fax group. If you don’t know the password check with a colleague. If appropriate, someone in the group can use the Forgot Password link to reset the password. Note: Changing the password for the department fax group, changes the password for everyone in the department fax group.

Related content: Phone Calls and Voicemail

Contact the Help Desk with any questions or for additional assistance.

 

 

 

Eight New Windows 11 Essential Features

Switching from Windows 10 to Windows 11 brings a refreshed interface and new tools designed to boost productivity. Below, we highlight eight standout features – plus step-by-step guides for two key functions to help you get started quickly.

Want to know more about Windows 11 features? Read the full article on What’s New in Windows 11.

Feature Windows 10 Windows 11
Start Menu & Taskbar Left-aligned, traditional design Centered, for a cleaner look with pinned apps and recent files.
Snipping Tool Basic screenshot modes with limited editing and no recording capabilities Now supports screen recording with audio, copy or redact text from screenshots, add shapes and emojis, and use Bing Visual Search to explore content from your captures.
Accessibility Tools Basic essential features like narration, speech recognition and color Modernized, easier-to-use design, with improved performance, and new capabilities such as voice commands and automatic live captions for any audio.
Performance Standard startup times, memory management, battery life Optimized speed and efficiency; faster startup, improved memory management, and better battery life.
Windows Updates Larger, slower updates Smaller, more efficient updates.
Security Standard protections Stronger security (TPM 2.0, Secure Boot) for added protection against modern threats.
Multitasking Basic window snapping Snap Layouts & Groups for advanced side-by-side multitasking.
Virtual Desktops Limited customization Customizable desktops for different needs; one for work, school, and gaming.

 

Snap Layouts for Multitasking

Organize multiple windows into predefined layouts for efficient multitasking.

  1. Hover over the maximize button on any window.
  2. Choose a layout (e.g., side-by-side, grid).
  3. Click the desired position for the current window.
  4. Select other windows to fill the remaining slots in the grouping.

Tip: Use the snapped layouts to switch between grouped windows easily.

Virtual Desktops

Create and manage separate desktops to organize workspaces for different tasks such as work related, research, social media and more.

  1. Click the Task View icon (two overlapping rectangles) on the taskbar.
  2. Click New Desktop to create a new workspace.
  3. Open apps and browser sites.
  4. Hover over the maximize button on any window.
  5. Choose a layout (e.g., side-by-side, grid).
  6. Click the desired position for the current window.
  7. Select other windows to fill the remaining slots.
  8. Use the Task View icon to switch between virtual desktops.

Tip: You can assign custom names to each desktop by right-clicking them in Task View.

Emergency Contact Information

Emergencies can happen when you least expect them, and having up-to-date emergency contact information ensures that someone you trust can be reached when it matters most.

You can now enter and update your emergency contact information in MyGoucher. Help keep yourself safe and give your loved ones peace of mind by entering or updating your emergency contact details now. It’s quick, easy, and could make all the difference. Follow the instructions below to enter your information.

How To Update Emergency Contact Information

    1. Log in to myGoucher.

2. Hover over your profile icon, then click “Profile.”

3. From your Profile dashboard, click “Emergency Contact”

4. Click the pencil icon to add or edit emergency contact information. Add additional phone numbers for this contact in the Notes field.

5. Repeat steps above for Secondary Contact.

6. When finished, check for correctness, then click “SAVE” to update.

7. Log out of myGoucher.

Technology Training & Tidbits Newsletters

The training newsletters are your go-to resources for staying up to date with the latest technology, tools, and techniques in an evolving world of technology. It is designed to support you in harnessing the power of technology effectively by providing valuable insights, practical tips, and hands-on workshops to enhance workplace productivity.

Technology Training & Tidbits Newsletters

  • December 2025 – Top Tech Takeaways for 2025 and Unplug Your Tech Before You Unwind
  • November – N/A
  • October 2025 – 5 Quick Steps to Improve Digital Accessibility and Internet Outage Detectors
  • September 2025 – Cyber Smarts 101: Protecting Our Digital Campus and Strengthen Your MFA
  • August 2025 – N/A
  • July 2025 – Guide to Choosing the Right Task Management App and How to Minimize Open Windows
  • June 2025 – 3 Steps to Inbox Zero and Browser Tabs Grouping
  • May 2025 – Choosing the Right Web Browser and Summer Tips to Recharge, Declutter, and Prepare for Fall
  • April 2025 – Secure and Simplify Logins with a Password Manager and Create a Transparent Hotspot
  • March 2025 – Knowing When to Use OneDrive, Teams, and SharePoint and Renaming Multiple Files
  • February 2025 – Prompt Engineering: Get Better Responses and Potential AI Risks
  • January 2025 – Digital Wellbeing and Adding an Email Message as a Calendar Event

Train The Trainer Resources

As a subject matter expert, your role is crucial in empowering individuals to navigate systems with confidence and proficiency. This blog is designed to provide you with valuable insights, practical tips, and comprehensive resources to enhance your training skills and elevate your impact as a trainer. Our goal is to equip you with the knowledge and tools you need to deliver effective, engaging, and impactful training sessions.

Four Step Training Prep Checklist

The Four Step Training Checklist will help you prepare training materials, presentations and delivery. Use the checklist to help you consider logistics, scripting, presentation design and training delivery. These essential components contribute to a successful training experience for you and your participants.

Click here to view the Four Step Training Prep Checklist.

Design and Deliver Workshops