Goucher’s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. This post includes links to how-to written guides and short videos related to the Calls area of Teams for managing phone calls and voicemails. It also includes instructions for dialing into voicemail settings for those who manage multiple extensions.

Getting Started: For information on installing Teams on your computer or mobile device, please visit our Using Microsoft Teams article.

How-To Written Guides

Make Calls

• • • Get to know the new calling experience
    • Use the dial pad to make a call
    • Answer a call
    • Add someone to a call
    • Make multiple calls at the same time
    • Put a call on hold
    • Transfer a call
    • Join a call on a second device

Manage Calls & Voicemail

• • • Manage calls – This page includes the following topics for Goucher users:
      • Access your call settings *almost all options start here
      • Add and remove delegates
      • Change your default mic, speaker, or camera
      • Make a test call
      • Set your call answering rules
      • Adjust your voicemail settings *includes recording a greeting
      • Choose ringtones
      • Turn on/off call waiting beep
      • Turn on teletypewriter mode (TTY)
      • Manage blocked contacts
    • Call forwarding, call groups, and simultaneous ring
    • Merge calls
    • Share a phone line with a delegate
    • Check your voicemail
    • Manage your contacts with the People app
    • View your call history

Short Video Guides

• How to make and receive calls in Microsoft Teams
• How to set-up Call Forwarding in Microsoft Teams
• How to Transfer calls with ring back in Microsoft Teams
• How to merge calls in Microsoft Teams
• How to Transfer a call to another device in Microsoft Teams
• How to share calls for group pickup in Microsoft Teams
• Configure and access your voicemail in Microsoft Teams
• How to change your ringtone in Microsoft Teams
• How to use Teams Phone Mobile
• Transfer a call with Teams Phone Mobile
• Make Teams calls on the go with Apple CarPlay

Dialing Into Voicemail

Users can also dial into their voicemail account from a phone call. This is useful if you need to change settings on an extension other than your own. For example, if you wish to change a greeting on your department’s main line. View our Dial Into Voicemail job aid on SharePoint for these instructions. *Goucher login required.