{"id":1722,"date":"2017-12-05T19:38:17","date_gmt":"2017-12-06T00:38:17","guid":{"rendered":"http:\/\/blogs.goucher.edu\/magazine\/?p=1722"},"modified":"2025-07-25T17:12:07","modified_gmt":"2025-07-25T21:12:07","slug":"problem-solvers","status":"publish","type":"post","link":"https:\/\/blogs.goucher.edu\/magazine\/problem-solvers\/","title":{"rendered":"Problem Solvers"},"content":{"rendered":"<p><span class=\"subhed\">One of the most common charges leveled at liberal arts colleges in recent years is that they don\u2019t prepare students for the real world. That the philosophy major doesn\u2019t stand a chance against the engineering school grad in today\u2019s tech-driven economy. But more and more people are realizing what businesses have known all along: It all boils down to solving problems, and the more diverse knowledge you bring to the problem, the better equipped you are to solve it. By adding a set of interdisciplinary courses focusing on problem-solving to the curriculum, Goucher fosters the type of creative thinking that can lead to changing the world, but as these alumnae\/i show, Goucher has never been short of creative thinkers looking for problems to solve.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>The Coder<\/h2>\n<p class=\"p1\">Some people run from problems; <span class=\"s2\" style=\"color: #004c97\"><b>Julie Hubschman \u201916<\/b><\/span> goes looking for them.<\/p>\n<p class=\"p2\">\u201cI joke that there\u2019s an addiction that comes with coding that no one tells you about,\u201d she says. \u201cWhen you solve a problem correctly there\u2019s such a high you get, like, \u2018Oh my God, it works!\u2019 And that\u2019s the feeling I wanted.\u201d<\/p>\n<p class=\"p2\">Hubschman is feeling that way a lot lately, as a new engineer at Microsoft. She entered the tech giant as part of its college hire program, which rotates her through different programs as preparation for a job there. At her first posting, she worked in the company\u2019s security division, making their internal systems more accessible to disabled users. It was a response, she says, to a video made by a deaf woman, \u201cbasically tearing our product apart,\u201d she says.<\/p>\n<p class=\"p2\">Working with disabled employees\u2014one blind woman in particular\u2014Hubschman tested, coded, and retested solutions. Rather than bother someone every time she had something new, she would navigate the web with her screen turned off, listening to the prompts of a screen-reader program.<\/p>\n<p class=\"p2\">\u201cImagine a screen where you\u2019re just saying \u2018next,\u2019\u201d she offers. \u201cNext means a lot of different things. Does it mean next page? Next line? Is something going to happen? Is the page going to change? There are all these connotations that people with vision just take for granted because they\u2019re able to get the context.\u201d<\/p>\n<p class=\"p2\">One of the steps in the employee system required registering a phone. Instructions were given over the phone, but deaf employees missed them. By adding a prompt on the screen to let them know what the instructions were, it allowed people with hearing difficulties to participate.<\/p>\n<p class=\"p2\">An unanticipated side effect of all the accessibility work, she says, was that it made the experience easier for sighted and hearing people as well. Employee training went faster all around with the added on-screen instructions.<\/p>\n<p class=\"p2\">At Goucher, Hubschman was an interdisciplinary major, concentrating on computer science and mathematics, so moving from discipline to discipline is a familiar path. In her other preparatory role at Microsoft, she worked with a team of psychologists, examining the user experience of Xbox gamers.<\/p>\n<p class=\"p2\">\u201cI worked on a bunch of different things at Goucher,\u201d she says, \u201cand I think all those different things make me more appealing.\u201d<\/p>\n<p class=\"p2\">Hubschman\u2019s interest in coding came early. Her father worked at Microsoft, and she was surrounded by technology.<\/p>\n<p class=\"p2\">\u201cMy parents always let me do whatever I was interested in,\u201d she says. \u201cI will admit that coding is not for everybody. I have seen people who just can\u2019t grasp the concepts, but I think a lot of people would be shocked to know coding is about understanding basic concepts and then applying them. It\u2019s kind of like a puzzle, or a pattern.\u201d<\/p>\n<p class=\"p2\">Hubschman is transitioning to a new job with the company now that the college hire training has ended, and it\u2019s one she\u2019s excited about. She\u2019ll be working as a software engineer for the prototype and incubation team.<\/p>\n<p class=\"p2\">\u201cThis is the team that works on all the super-cool, super-secret stuff,\u201d she says, \u201cwhere some see the light of day, but most do not.\u201d<\/p>\n<p class=\"p2\">If it sounds mysterious, there\u2019s one thing that\u2019s certain. There will be problems to solve.<\/p>\n<p>&nbsp;<\/p>\n<h2>The Businessman<\/h2>\n<p class=\"p1\"><span class=\"s3\" style=\"color: #004c97\"><b>Jorge Eduardo Castillo \u201999<\/b><\/span> gets to pick and choose which clients he\u2019ll work for. As a marketing consultant specializing in the Hispanic population, he\u2019s always in demand, and as the chairman and president of the Maryland Hispanic Chamber of Commerce, he keeps his schedule full.<\/p>\n<p class=\"p2\">\u201cI like to get involved in things that matter,\u201d Castillo says. \u201cI like to think that I do more than just a job. The job is just a title.\u201d<\/p>\n<p class=\"p2\">Born in Peru, Castillo moved to Bethesda, Maryland, when he was 12, slowly working his way up I-95 to his present home of Baltimore, where he runs his consulting firm, \u00a1Onward! Estrategias. He\u2019s recently received a nod for \u201cVery Important Professionals Successful by 40\u201d from The Daily Record, a \u201cVeinte Excellence Award\u201d for service to Washington, DC, and Greater Baltimore\u2019s Latino community for more than 20 years, and the NFL\u2019s Hispanic Heritage Leadership Award for 2017.<\/p>\n<p class=\"p2\">Castillo can\u2019t talk about his current clients, but he says people come to him with a few different types of problems.<\/p>\n<p class=\"p2\">\u201cTypically, it falls into three camps,\u201d he says. \u201cEither something very broad, like \u2018How do you penetrate the Hispanic market?\u2019 or something very specific, like \u2018What would be a marketing strategy to launch this product?\u2019 The other one is \u2018Who can I talk to?\u2019 or \u2018Who needs to be my friend, because I\u2019m trying to achieve A, B, and C?\u2019\u201d<\/p>\n<p class=\"p2\">Having that network is a big part of his job, and it\u2019s easy to see that the affable Castillo, who can range over a variety of topics over the course of a conversation, has no difficulty making connections. One organization he has no problem discussing is the There Goes My Hero Foundation, which he stumbled across at a networking event.<\/p>\n<p class=\"p2\">It was a charity kick-off event, held on the one-year anniversary of Erik Sauer\u2019s bone marrow transplant, without which Sauer would have died. Castillo\u2019s father died of leukemia, and Sauer asked him to join the foundation\u2019s board.<\/p>\n<p class=\"p2\">Castillo soon realized that there was a lack of awareness about bone marrow transplants. For most people, it presented the fear of a painful procedure. Castillo and the group\u2019s board set out to educate them further.<\/p>\n<p class=\"p2\">\u201cYou just had to get out there in the community and market the heck out of it and have a clear message,\u201d he says. \u201cMy strategy was to basically demystify what a bone marrow transplant is and what a bone marrow donation is. Slowly but surely we started showing people how easy it can be, and the fantastic potential that they have to save someone\u2019s life.\u201d<\/p>\n<p class=\"p2\">Castillo remains a board member of There Goes My Hero, and he\u2019s taking on consulting clients, but his focus right now is the Maryland Hispanic Chamber of Commerce. He\u2019s dealing with a few issues in the statehouse\u2014the lack of minority representation in medical marijuana licenses for one\u2014and he also hopes to continue to expand the chamber with regional offices in Maryland\u2019s counties. In the meantime, he\u2019s still available for marketing, just don\u2019t come to him with a bad idea.<\/p>\n<p class=\"p2\">\u201cI don\u2019t mess with things that don\u2019t resonate with me,\u201d he says. \u201cIf you hire me to sell a bad product, I\u2019m just going to pass. It has to be something I can legitimately feel passionate about. [Otherwise] I\u2019m not even going to bother with it. Because you can\u2019t fake passion.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h2>The Healer<\/h2>\n<p class=\"p1\"><span class=\"s4\" style=\"color: #004c97\"><b>Ronnie Klein \u201968<\/b><\/span> was on vacation in 2011 when she made the connection that would mark the next phase of her life.<\/p>\n<p class=\"p2\">The mostly retired professor of bio-ethics and her husband, ophthalmologist Richard Klein, were on a vacation to Myanmar, near Inle Lake in the eastern Shan State. Just months before, the military junta that ruled the country for almost 50 years was dissolved, and a 1992 tourism boycott called by then-imprisoned opposition leader (and current state counselor) Aung San Suu Kyi was lifted.<\/p>\n<p class=\"p2\">\u201cWe had gone just as it opened up,\u201d she recalls. \u201cPartly out of academic interest, I guess you could say, but in the back of our minds we wanted to do a project.\u201d<\/p>\n<p class=\"p2\">A few weeks into their visit, their guide, whom Klein had befriended, made them an offer\u2014they could skip the day\u2019s tourist attraction and \u201cmeet someone interesting.\u201d The Kleins chose the latter, taking a boat up a series of small rivers to a medical clinic on Inle Lake. There, they met a doctor who had set up the clinic, which treated about 100 people a day from the remote mountain region around the lake. In the basement of the clinic, he pulled back a curtain to show them what Klein estimates was $500,000 in ophthalmological equipment, top-of-the-line, but unused.<\/p>\n<p class=\"p2\">The seed of an idea was planted, and it grew the following year when they visited a small eye hospital in central Myanmar. It also was beautifully equipped, but open only two days a year.<\/p>\n<p class=\"p2\">The Kleins learned that an influential monk in Mandalay had set up 28 eye clinics around the country, but they were staffed only by a small team of traveling volunteer doctors who visited the clinics for a few days each year. Under the monk\u2019s auspices, they gained access to the hospital system, which had been largely off-limits to foreign doctors.<\/p>\n<p class=\"p2\">A separate conversation between Richard Klein and an ophthalmologist working at a refugee camp revealed another surprise. Cataracts are a common cause of blindness, in Myanmar as elsewhere. They occur mostly in elderly patients, and were the main type of blindness being treated in the clinics. However, diabetic retinopathy, a separate type of blindness caused by diabetes, was unknown in the refugee clinic, according to the doctor, despite high incidences of diabetes.<\/p>\n<p class=\"p2\">To retina surgeon Richard Klein, that didn\u2019t make sense, worldwide, around a third of people with diabetes show signs of diabetic retinopathy. But unlike cataracts, diabetic retinopathy takes time to develop, and where cataracts cloud the lens of the eye, diabetic retinopathy, as the name suggests, works on the retina. Klein believed the overworked local doctors were missing something. So the Kleins, with a team of doctors recruited from around the world, started looking, visiting Myanmar every year, screening for diabetic retinopathy and treating it with a portable laser.<\/p>\n<p class=\"p2\">In June, the Kleins coauthored the results of a pilot study in the journal BMJ Open Ophthalmology. They found that a third of the diabetics they screened over a one-month period in Myanmar showed signs of diabetic retinopathy. Ronnie Klein, who takes the patients\u2019 case histories, says the situation is far different from the U.S., where doctors can easily schedule follow-up visits to monitor their patients.<\/p>\n<p class=\"p2\">\u201cWe\u2019ve got to do a bigger epidemiological study just to see how big the problem is,\u201d she says. \u201cOne of the first years we did the screening program, I was taking case histories and someone said \u2018Oh, I\u2019ve had diabetes for six months.\u2019 Then the doctor examined them and they\u2019d had it for 20 years.\u201d<\/p>\n<p class=\"p2\">Because of the scarcity of doctors, and the distances people need to travel to see them, it\u2019s imperative to treat them when they come. \u201cWith some of them, you really only have one shot,\u201d she says. That\u2019s also why she\u2019s been reaching out to general practitioners, who give the diabetes diagnosis. \u201cEach of us adds a piece, as we understand a little more of a complex situation,\u201d she says.<\/p>\n<p class=\"p2\">Myanmar is composed of 135 recognized ethic groups with a history of conflict, and even the name of the country is in dispute for political reasons. (Some areas prefer the colonial \u201cBurma.\u201d) Even now, the United Nations is currently investigating accusations of ethnic cleansing against the government for its treatment of its Rohingya minority. In 2014, the government ordered Doctors Without Borders to cease activities there. It is, in short, a daunting place for an outsider to wade into, even with the best intentions.<\/p>\n<p class=\"p2\">While Dr. Klein handled the clinical aspects of the project\u2014surgery, screening, laser treatments\u2014Ronnie Klein handled the arrangements for the group they started, SaveSightMyanmar. That meant arranging to borrow a portable laser from the nonprofit See International for the one-time procedure to fix diabetic retinopathy, talking foreign eye surgeons into volunteering their time, and generally arranging the logistics of a medical mission to the other side of the world.<\/p>\n<p class=\"p2\">\u201cAs we got in there and started making connections,\u201d Klein says, \u201cthere was a lot of political finesse to get around things, but I feel like we\u2019re in a good place now.\u201d<\/p>\n<p class=\"p2\">In the near future, the Kleins hope to focus more on training, transferring the treatment to local doctors, possibly through a connection their team made with a woman who heads an eye hospital in Mandalay. She says they have some younger people on board now, and they\u2019re \u201claying the groundwork for a project that will grow well beyond our contribution.\u201d<\/p>\n<p class=\"p2\">This wasn\u2019t how the Kleins imagined their retirement would go, she says, and they weren\u2019t consciously looking to fill their time, but there was a serendipitous quality to their meetings early on in Myanmar. They spend about a month there every year.<\/p>\n<p class=\"p2\">\u201cI didn\u2019t see myself in some little village trying to help people,\u201d she says. \u201cI don\u2019t think my husband did either. I guess when your kids are out of the house, and you have more time, we decided to find something that was going to be fulfilling for the next couple of years.\u201d<\/p>\n<p><span class=\"subhed\">Goucher has always been home to creative thinkers and people who solve complex problems with peers from different backgrounds than their own. Goucher\u2019s new curriculum is devoted to continuing that tradition, with special emphasis on working together to answer the world\u2019s biggest questions. It\u2019s a tradition that began with John Franklin Goucher in 1885, and that innovative spirit continues into the 21st century and beyond.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Goucher has never been short of creative thinkers looking for problems to solve.<\/p>\n","protected":false},"author":312,"featured_media":1755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[12633,87510],"tags":[12633],"ppma_author":[87492],"class_list":["post-1722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature","category-features","tag-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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