{"id":3977,"date":"2026-02-11T17:05:27","date_gmt":"2026-02-11T22:05:27","guid":{"rendered":"https:\/\/blogs.goucher.edu\/knowledgebase\/?p=3977"},"modified":"2026-02-13T12:22:35","modified_gmt":"2026-02-13T17:22:35","slug":"voicemail","status":"publish","type":"post","link":"https:\/\/blogs.goucher.edu\/knowledgebase\/2026\/02\/11\/voicemail\/","title":{"rendered":"Voicemail"},"content":{"rendered":"<h3>Logging Into Voicemail (3 options)<\/h3>\n<p><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\">By default, voicemail messages are automatically sent to users email inbox as an audio file attachment.<\/span><span style=\"font-size: 1rem\">\u00a0<\/span><\/span><span style=\"font-size: 1rem\">Voicemail messages are<\/span><span style=\"font-size: 1rem\">\u00a0not saved on our 8&#215;8 VOIP system<\/span><span style=\"font-size: 1rem\">. However, u<\/span><span style=\"font-size: 1rem\">sers can change this and other voicemail settings using the instructions below.\u00a0<\/span><\/p>\n<ol>\n<li><strong style=\"font-size: 1rem\">Dialing into <\/strong><strong style=\"font-size: 1rem\"><strong style=\"font-size: 1rem\">Voicemail using the Calls area in Teams<br \/>\n<\/strong><\/strong>Begin by reviewing the <a style=\"font-size: 1rem\" href=\"https:\/\/goucher.sharepoint.com\/:w:\/r\/sites\/ITTrainingHub\/_layouts\/15\/doc2.aspx?sourcedoc=%7B0285489D-6929-483A-A632-6B75D9CAEA09%7D&amp;file=User%20Guide%20Dialing%20Into%20Voicemail.docx&amp;action=default&amp;mobileredirect=true\">Dialing into Voicemail User Guide<\/a><span style=\"font-size: 1rem\">\u00a0on our IT Training Hub. You will find a\u00a0<\/span><span style=\"font-size: 1rem\">default<\/span><span style=\"font-size: 1rem\"><strong>\u00a0PIN information<\/strong>, and steps to create a new PIN, along with the Quick Reference Guide as shown below which includes steps to\u00a0<\/span><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\">manage voicemail messages, greetings and preferences.<\/p>\n<p><\/span><\/span><\/span><\/span><\/span>Click any image to enlarge it.<br \/>\n<a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/Voicemail-Quick-Reference-Guide-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4000\" src=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/Voicemail-Quick-Reference-Guide-1-300x226.png\" alt=\"\" width=\"300\" height=\"226\" srcset=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/Voicemail-Quick-Reference-Guide-1-300x226.png 300w, https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/Voicemail-Quick-Reference-Guide-1-624x470.png 624w, https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/Voicemail-Quick-Reference-Guide-1.png 715w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li><strong style=\"font-size: 1rem\">Logging into the 8&#215;8 Work <\/strong><strong><strong><strong><strong><strong style=\"font-size: 1rem\">Website<br \/>\n<\/strong><\/strong><\/strong><\/strong><\/strong>When accessing voicemail via the web, you will need an 8&#215;8 Password; this is separate from your Goucher password. <span style=\"font-size: 1rem\">If you don\u2019t know your password, use the\u00a0<\/span><strong style=\"font-size: 1rem\">F<\/strong><strong style=\"font-size: 1rem\">orgot Password<\/strong><span style=\"font-size: 1rem\">\u00a0link to reset your password.\u00a0<\/span><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\">Note: Changing the voicemail password for a ring group, the password changes for everyone in the ring group.<\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 1rem\">Go to <a href=\"https:\/\/sso.8x8.com\/v2\/login\">Work.8&#215;8.com<\/a><\/span><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"><span style=\"font-size: 1rem\"> and enter your username@goucher.edu, hit Continue and enter your password.<\/span><\/span><\/span><\/span><\/span>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong style=\"font-size: 1rem\">Using the 8&#215;8 Work Desktop Software<\/strong><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>PC &#8211; Install the 8&#215;8 Work for Desktop app from Company Portal<\/li>\n<li>Mac &#8211; Install the 8&#215;8 Work for Desktop app from Self-Service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Managing Voicemail Greetings and Settings via 8&#215;8 Website or Desktop<\/h3>\n<p>Using the 8&#215;8 Work website <span style=\"font-size: 1rem\">(<\/span><a style=\"font-size: 1rem;color: #0f3647\" href=\"https:\/\/sso.8x8.com\/v2\/login\">Work.8&#215;8.com<\/a><span style=\"font-size: 1rem\">)<\/span><span style=\"font-size: 1rem\">\u00a0<\/span><span style=\"font-size: 1rem\">or desktop <\/span><span style=\"font-size: 1rem\">software<\/span> <span style=\"font-size: 1rem\">you can, record voicemail greetings and manage voicemail settings. Simply o<\/span><span style=\"font-size: 1rem\">pen 8&#215;8 Work,<\/span><span style=\"font-size: 1rem\">\u00a0then c<\/span><span style=\"font-size: 1rem\">lick the <\/span><strong style=\"font-size: 1rem\">Settings icon &gt; <\/strong><strong style=\"font-size: 1rem\">Voicemail<\/strong><\/p>\n<ul>\n<li><strong style=\"font-size: 1rem\">Voicemail Greetings &#8211; <\/strong>Click <em style=\"font-size: 1rem\">Add new greeting<\/em><span style=\"font-size: 1rem\"> under the External or Internal greeting area to record a greeting<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Add-Greeting.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4025\" src=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Add-Greeting-300x259.png\" alt=\"\" width=\"300\" height=\"259\" srcset=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Add-Greeting-300x259.png 300w, https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Add-Greeting.png 385w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<ul>\n<li><strong style=\"font-size: 1rem\">Voicemail Settings (Notifications and PIN reset) &#8211; <\/strong>Click <em>Go to main voicemail settings &gt; Voicemail to access additional voicemail settings<\/em><\/li>\n<\/ul>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Go-to-main-voicemail-settings.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4026\" src=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Go-to-main-voicemail-settings-300x104.png\" alt=\"\" width=\"300\" height=\"104\" srcset=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Go-to-main-voicemail-settings-300x104.png 300w, https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Go-to-main-voicemail-settings.png 377w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p style=\"padding-left: 40px\"><span style=\"font-size: 1rem\">From the Voicemail settings menu you can change the default notification setting that only sends voicemail messages to your email inbox. You can choose disable notification, attachment only or notification only.<\/span><\/p>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Voicemail-settings.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4036\" src=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Voicemail-settings-300x295.png\" alt=\"\" width=\"300\" height=\"295\" srcset=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Voicemail-settings-300x295.png 300w, https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-Voicemail-settings.png 560w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p style=\"padding-left: 40px\"><span style=\"font-size: 1rem\">You can also reset your voicemail access PIN<\/span><\/p>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-PIN-reset.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4023\" src=\"https:\/\/blogs.goucher.edu\/knowledgebase\/files\/2026\/02\/img_8x8-PIN-reset.png\" alt=\"\" width=\"243\" height=\"27\" \/><\/a><\/p>\n<p>Related content: <a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/\">Phone calls<\/a> and <a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/?p=3981&amp;preview=true\">Department Group Faxing<\/a><\/p>\n<p>Contact the <a href=\"mailto:helpdesk@goucher.edu\">Help Desk<\/a> with any questions or for additional assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Logging Into Voicemail (3 options) By default, voicemail messages are automatically sent to users email inbox as an audio file attachment.\u00a0Voicemail messages are\u00a0not saved on our 8&#215;8 VOIP system. However, users can change this and other voicemail settings using the instructions below.\u00a0 Dialing into Voicemail using the Calls area in Teams Begin by reviewing the [&hellip;]<\/p>\n","protected":false},"author":458,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[57401,482],"tags":[],"class_list":["post-3977","post","type-post","status-publish","format-standard","hentry","category-applications-other","category-telephone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voicemail - Goucher College Technology Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2026\/02\/11\/voicemail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voicemail - Goucher College Technology Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Logging Into Voicemail (3 options) By default, voicemail messages are automatically sent to users email inbox as an audio file attachment.\u00a0Voicemail messages are\u00a0not saved on our 8&#215;8 VOIP system. 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