{"id":3924,"date":"2025-11-05T09:12:45","date_gmt":"2025-11-05T14:12:45","guid":{"rendered":"https:\/\/blogs.goucher.edu\/knowledgebase\/?p=3924"},"modified":"2026-02-11T17:09:10","modified_gmt":"2026-02-11T22:09:10","slug":"teams-phone-calls","status":"publish","type":"post","link":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/","title":{"rendered":"Phone Calls"},"content":{"rendered":"<p data-block-id=\"a7623125-fd7d-404f-a288-07ab466fb061\" data-pm-slice=\"1 1 []\">Goucher&#8217;s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. Below are written guides and short videos related to managing voicemails and using the <em><strong>Calls<\/strong> <\/em>area of Teams for making and managing phone calls.<\/p>\n<p><strong>Getting Started:<\/strong> For information on installing Teams on your computer or mobile device, please visit our <a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2023\/01\/03\/online-meetings-and-chat-with-microsoft-teams\/\">Using Microsoft Teams<\/a>\u00a0article.<\/p>\n<h2>Phone Calls<\/h2>\n<h3 style=\"padding-left: 40px\">Make Calls<\/h3>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/get-to-know-the-calling-experience-in-microsoft-teams-5c71cfd7-0553-4816-aa35-1fdae1ba2365\">Get to know the new calling experience<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/use-the-dial-pad-to-make-a-call-in-microsoft-teams-20d24ace-2851-4c29-8441-30dd2a5cf078\">Use the dial pad to make a call<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/answer-a-call-in-microsoft-teams-780c6946-2061-4efc-82c3-336aabfc7da0\">Answer a call<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/add-someone-to-a-call-in-microsoft-teams-267fb0c9-275a-4047-8412-7b2654dc29c3\">Add someone to a call<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/make-multiple-calls-at-the-same-time-in-microsoft-teams-f925b2ad-6a9c-4f3b-a305-37e1494f30a5\">Make multiple calls at the same time<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/put-a-call-on-hold-in-microsoft-teams-c824515c-77d9-46d1-bd0e-5d760c69f517\">Put a call on hold<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/transfer-a-call-in-microsoft-teams-b7f40f14-e083-46b9-b739-68038c8f73a0\">Transfer a call<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/join-a-microsoft-teams-call-on-a-second-device-42ceae44-a470-4c93-9496-f1905c000d82\">Join a call on a second device<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"padding-left: 40px\">Manage Calls<\/h3>\n<p style=\"padding-left: 40px\"><span style=\"color: #ff0000\"><em>Note: Goucher does not use the voicemail settings in Teams. Use the instructions above instead.\u00a0<\/em><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><strong><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f\">Manage calls<\/a> &#8211; This page includes the following topics for Goucher users:<\/strong>\n<ul>\n<li>Access your call settings <span style=\"color: #ff0000\"><strong>*almost all options start here<\/strong><\/span><\/li>\n<li>Add and remove delegates<\/li>\n<li>Change your default mic, speaker, or camera<\/li>\n<li>Make a test call<\/li>\n<li>Set your call answering rules<\/li>\n<li>Choose ringtones<\/li>\n<li>Turn on\/off call waiting beep<\/li>\n<li>Turn on teletypewriter mode (TTY)<\/li>\n<li>Manage blocked contacts<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e\">Call forwarding, call groups, and simultaneous ring<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/merge-calls-in-microsoft-teams-15fd64cf-1500-4143-b199-1bbda98fd695\">Merge calls<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8\">Share a phone line with a delegate<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/manage-your-contacts-with-the-people-app-in-teams-cfea34b9-ac23-4cff-b3d1-c97bb2b1e751\">Manage your contacts with the People app<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/view-your-call-history-in-microsoft-teams-6457f0cb-4af6-46a0-936d-349e262e7355\">View your call history<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Short Video Guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/youtu.be\/QInQPa7CGzs?si=SeLBeozsT4KPhw8y\">How to make and receive calls in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/Iz6h36x26PM?si=IU-RleyypDOJyih1\">How to set-up Call Forwarding in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/ZVacT9XZsvs?si=ZC3XIMugkaeX8hB9\">How to Transfer calls with ring back in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/NSBvXHAvapU?si=Hhtl4DqR8nBt9Tkb\">How to merge calls in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/ZTKyrnGgeOU?si=scEToCVGR7sbAIeH\">How to Transfer a call to another device in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/Ap2XBpRAkNI?si=oV3sexFfOqGUGyNZ\">How to change your ringtone in Microsoft Teams<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/rPylMgiDSEg?si=-k8pYOhUS-4MMXaS\">How to use Teams Phone Mobile<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/ect632fIdU0?si=DxzFF3DsjFyc7q_p\">Transfer a call with Teams Phone Mobile<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/8NEsugRzVlU?si=QRejL4TPPKHK8BWi\">Make Teams calls on the go with Apple CarPlay<\/a><\/li>\n<\/ul>\n<p>Related content: <a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2026\/02\/11\/voicemail\/\">Voicemail<\/a> and <a href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2026\/02\/11\/department-group-faxing\/\">Department Group Faxing<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Goucher&#8217;s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. Below are written guides and short videos related to managing voicemails and using the Calls area of Teams for making and managing phone calls. Getting Started: For information on installing Teams on your computer or mobile device, please [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,482],"tags":[57486,57487],"class_list":["post-3924","post","type-post","status-publish","format-standard","hentry","category-faculty","category-telephone","tag-phones","tag-voicemail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phone Calls - Goucher College Technology Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phone Calls - Goucher College Technology Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Goucher&#8217;s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. Below are written guides and short videos related to managing voicemails and using the Calls area of Teams for making and managing phone calls. Getting Started: For information on installing Teams on your computer or mobile device, please [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/\" \/>\n<meta property=\"og:site_name\" content=\"Goucher College Technology Knowledgebase\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-05T14:12:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T22:09:10+00:00\" \/>\n<meta name=\"author\" content=\"training\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"training\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/\"},\"author\":{\"name\":\"training\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/#\\\/schema\\\/person\\\/c217e77efb99d952f60d4ecfa99d6cd1\"},\"headline\":\"Phone Calls\",\"datePublished\":\"2025-11-05T14:12:45+00:00\",\"dateModified\":\"2026-02-11T22:09:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/\"},\"wordCount\":299,\"keywords\":[\"phones\",\"voicemail\"],\"articleSection\":[\"Faculty\\\/Staff\",\"Telephone(Faculty\\\/Staff)\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/\",\"url\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/\",\"name\":\"Phone Calls - Goucher College Technology Knowledgebase\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/#website\"},\"datePublished\":\"2025-11-05T14:12:45+00:00\",\"dateModified\":\"2026-02-11T22:09:10+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/#\\\/schema\\\/person\\\/c217e77efb99d952f60d4ecfa99d6cd1\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/2025\\\/11\\\/05\\\/teams-phone-calls\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Phone Calls\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/#website\",\"url\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/\",\"name\":\"Goucher College Technology Knowledgebase\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/#\\\/schema\\\/person\\\/c217e77efb99d952f60d4ecfa99d6cd1\",\"name\":\"training\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g\",\"caption\":\"training\"},\"url\":\"https:\\\/\\\/blogs.goucher.edu\\\/knowledgebase\\\/author\\\/training\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Phone Calls - Goucher College Technology Knowledgebase","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/","og_locale":"en_US","og_type":"article","og_title":"Phone Calls - Goucher College Technology Knowledgebase","og_description":"Goucher&#8217;s phone system uses a Voice Over IP (VOIP) call plan that works inside of Microsoft Teams. Below are written guides and short videos related to managing voicemails and using the Calls area of Teams for making and managing phone calls. Getting Started: For information on installing Teams on your computer or mobile device, please [&hellip;]","og_url":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/","og_site_name":"Goucher College Technology Knowledgebase","article_published_time":"2025-11-05T14:12:45+00:00","article_modified_time":"2026-02-11T22:09:10+00:00","author":"training","twitter_card":"summary_large_image","twitter_misc":{"Written by":"training","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/#article","isPartOf":{"@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/"},"author":{"name":"training","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/#\/schema\/person\/c217e77efb99d952f60d4ecfa99d6cd1"},"headline":"Phone Calls","datePublished":"2025-11-05T14:12:45+00:00","dateModified":"2026-02-11T22:09:10+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/"},"wordCount":299,"keywords":["phones","voicemail"],"articleSection":["Faculty\/Staff","Telephone(Faculty\/Staff)"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/","url":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/","name":"Phone Calls - Goucher College Technology Knowledgebase","isPartOf":{"@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/#website"},"datePublished":"2025-11-05T14:12:45+00:00","dateModified":"2026-02-11T22:09:10+00:00","author":{"@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/#\/schema\/person\/c217e77efb99d952f60d4ecfa99d6cd1"},"breadcrumb":{"@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/2025\/11\/05\/teams-phone-calls\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.goucher.edu\/knowledgebase\/"},{"@type":"ListItem","position":2,"name":"Phone Calls"}]},{"@type":"WebSite","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/#website","url":"https:\/\/blogs.goucher.edu\/knowledgebase\/","name":"Goucher College Technology Knowledgebase","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.goucher.edu\/knowledgebase\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blogs.goucher.edu\/knowledgebase\/#\/schema\/person\/c217e77efb99d952f60d4ecfa99d6cd1","name":"training","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9fb642b2f49b3e36a463d2f65aba42e9a27c13227f05bbe34d6a7e42814d0043?s=96&d=mm&r=g","caption":"training"},"url":"https:\/\/blogs.goucher.edu\/knowledgebase\/author\/training\/"}]}},"_links":{"self":[{"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/posts\/3924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/comments?post=3924"}],"version-history":[{"count":23,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/posts\/3924\/revisions"}],"predecessor-version":[{"id":4054,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/posts\/3924\/revisions\/4054"}],"wp:attachment":[{"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/media?parent=3924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/categories?post=3924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.goucher.edu\/knowledgebase\/wp-json\/wp\/v2\/tags?post=3924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}