{"id":2345,"date":"2018-04-03T15:08:14","date_gmt":"2018-04-03T15:08:14","guid":{"rendered":"http:\/\/blogs.goucher.edu\/knowledgebase\/?p=2345"},"modified":"2024-07-16T10:52:55","modified_gmt":"2024-07-16T14:52:55","slug":"laptop-locker-faq","status":"publish","type":"post","link":"https:\/\/blogs.goucher.edu\/knowledgebase\/2018\/04\/03\/laptop-locker-faq\/","title":{"rendered":"Laptop Locker FAQs"},"content":{"rendered":"<p class=\"Body\"><b><span style=\"font-size: 12.0pt\">Q: I tried to check out a laptop, and it\u2019s telling me I\u2019m not able to! What\u2019s wrong?<\/span><\/b><\/p>\n<p class=\"Body\"><span style=\"font-size: 12.0pt\">A: There are several reasons you might not be able to check out a laptop. Please contact us at <\/span><span class=\"Hyperlink0\"><a href=\"mailto:helpdesk@goucher.edu\"><span style=\"font-size: 12.0pt\">helpdesk@goucher.edu<\/span><\/a><\/span><span style=\"font-size: 12.0pt\">, and we\u2019ll figure out what the issue is as soon as possible.<\/span><\/p>\n<p class=\"Body\"><b><span style=\"font-size: 12.0pt\">Q: How do I know if the locker recognizes that I returned a laptop?<\/span><\/b><\/p>\n<p class=\"Body\"><span style=\"font-size: 12.0pt\">A: After returning a laptop, you should see a screen on the locker display that shows a summary of how long you\u2019ve had the laptop. You should also receive an email confirmation that states the date and time you returned the laptop. If this screen does not pop up, please contact us at <\/span><span class=\"Hyperlink0\"><a href=\"mailto:helpdesk@goucher.edu\"><span style=\"font-size: 12.0pt\">helpdesk@goucher.edu<\/span><\/a><\/span><span style=\"font-size: 12.0pt\"> to see what could be preventing a successful return. <strong>Please keep in mind that if you do not connect the charger cable, it is still considered checked out and will still count toward your time limit.<\/strong><\/span><\/p>\n<p class=\"Body\"><b><span style=\"font-size: 12.0pt\">Q: I just checked out a laptop, but it doesn\u2019t turn on.<\/span><\/b><\/p>\n<p class=\"Body\"><span style=\"font-size: 12.0pt\">A: First, try pressing the power button to turn it on. The power button for the Lenovo laptops is located on the right side of the laptop. Sometimes, a previous borrower may have shut down the laptop before returning it! If it doesn\u2019t power on, return it and check out another one. Sometimes, the laptops aren\u2019t inserted into the kiosk bay correctly and don\u2019t charge. Returning it to the locker will likely allow it to charge again. <\/span><\/p>\n<p class=\"Body\"><b><span style=\"font-size: 12.0pt\">Q: How do I borrow a laptop for longer than 12 hours?<\/span><\/b><\/p>\n<p class=\"Body\"><span style=\"font-size: 12.0pt\">A: There is no way to borrow a laptop for longer than 12 hours without incurring late fees. You can return the laptop during the 12 hours and immediately check out another one if they are available.<\/span><\/p>\n<p class=\"Body\"><b><span style=\"font-size: 12.0pt\">Q: Can I have someone else return the laptop for me?<\/span><\/b><\/p>\n<p class=\"Body\"><span style=\"font-size: 12.0pt\">A: The laptop must be returned by the person who borrowed it. You are asked to swipe your OneCard when you check it out and again when you check it back in<\/span><span style=\"font-size: 12.0pt\">. If you give your OneCard to someone to check out a laptop for you, you are violating the borrowing terms and the person returning it may lose access to the locker. <strong>Please note, as the owner of the OneCard used to check out the laptop, you are held responsible for loss or any damage that may occur.<\/strong><\/span><\/p>\n<p><strong>Q: I returned the laptop but forgot to connect the charger. What do I do?<\/strong><\/p>\n<p>A: Contact the Help Desk at helpdesk@goucher.edu immediately. If you continue to check out a laptop without plugging in the charger, you may be charged a late fee.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q: I tried to check out a laptop, and it\u2019s telling me I\u2019m not able to! What\u2019s wrong? A: There are several reasons you might not be able to check out a laptop. Please contact us at helpdesk@goucher.edu, and we\u2019ll figure out what the issue is as soon as possible. Q: How do I know [&hellip;]<\/p>\n","protected":false},"author":334,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,5137,4807],"tags":[57465,57464],"class_list":["post-2345","post","type-post","status-publish","format-standard","hentry","category-faculty","category-students","category-techtip","tag-borrower","tag-kiosk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Laptop Locker FAQs - Goucher College Technology Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.goucher.edu\/knowledgebase\/2018\/04\/03\/laptop-locker-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laptop Locker FAQs - Goucher College Technology Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Q: I tried to check out a laptop, and it\u2019s telling me I\u2019m not able to! 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