Copiers will jam from time to time for a variety of reasons. However, there are ways that we can minimize this and other problems. Here are some tips provided by our vendor, One Source:

Gently close the cassette trays. The trays are designed to close on their own with a slight push. If you push the trays too hard, the internal mechanisms can break causing the copier to not recognize that there’s paper in that tray or worse. This can then cause it to want to bypass the tray and use the multipurpose tray.

Make sure that the correct paper type in the printer driver is selected. If you are printing on regular 8.5 x 11 size paper, the default paper size should be set to “Letter” and paper type (also called “media” type) set to “Unspecified” or “Plain.” Only if you are printing on special paper should you change these options. This will allow the copier to adjust the temperature and default to using the appropriate cassette tray.

If you are not using special paper and are still prompted to use the multipurpose tray, check the screen to see which paper type it is detecting from your printer drivers. As you can see in the screenshot below it is detecting “Statement” as the paper type and therefore wants to default to the multipurpose tray.
If this happens, select the tray that you want to use on the screen then make sure to change the options in your printer drivers so this will not happen again.

Place paper in the cassette tray or storage bin. Humidity is the main cause of paper jams. When a ream of paper is opened and the paper is left out exposed to the temperature in the building, this can cause the paper to ripple and curl which can then cause paper jams. Once a ream of paper is opened, the entire amount should be placed in the cassette trays. If the trays are full then place the remaining amount of paper in the storage bins at the bottom of the copier. The paper should be laid flat and on an even surface so that it doesn’t curl or bend.

Copy to save time. Instead of printing a large job, it is quicker to print one copy then use the copy function to complete the rest of the job.

If after following these tips you still encounter a problem, please open a help desk ticket with as much detailed information as possible and the equipment ID. The Equipment ID is located on a gold sticker on the front of the machine. This is needed if we have to submit a ticket to One Source.